Pivotalwebhosting the worse Hosting company

[kitzter]

Hi!

I post thi message due to the incompetence of this company and of which they do not respond to anything by email. I bought an account reseller from this "Company" at July/Agost 2005 and... the uptime it´s the worse i have seen.

See stadistics with http://host-tracker.com :
Since 2005-07-18/239 day
87.06% 7 day 2 hour/722 (Year 2006)
94.81% 8 day 9 hour/893 (Total)

I have had to hold this bad uptime, a change from datacenter at 2005 (all data from my clients was deleted, only have a backup of my main account and one week without any service), any answer about the constantly downs, only aswer emails about some configuration problems... And now... more problemsss...

i have hosted some domains at this account (Very smalls) but some of this are very important... and see this:
www.innova-creations.com (My main account)
"Your domain has been disabled. To obtain information needed to initiate a domain transfer, please e-mail domains@pivotalwebhosting.com. If you do not contact this address then your domain will be allowed to expire on April 30th, 2006."

www.mebagestion.com, www.alomgestion.com don´t make any ping

And others the same..

And a surprise, my domains are locked ¬¬
From http://www.whois.sc/mebagestion.com :
status: CLIENT-TRANSFER-PROHIBITED

I need to transfer this domain now, but at support@pivotalwebhosting.com ... nobody exists. I make a petition to unlocked the domain...

I had send an email to "SCHLUND+PARTNER AG" the official register but... nothing...


Cheap in the end it leaves expensive :-S I had lost a lot of time due to the constantly problems with the service...

Somebody can help me ?


Thanks

[Duport]

Considering contacting all partner's schlund.de 1and1.com. If you are not receiving responses by email both operative telephone support

[cvxdes]

I have him too, it's stupid.

I too lost a lot of info in the "Crash of the old DC".

I had major sites hosted on there, months of coding and webdesign. I doubt he's coming back this time.

Anyways, here's some of my research.

NAME: -REMOVED-
ADDRESS: -REMOVED-
AGE: -REMOVED-
PHONE: -REMOVED-

I removed the info, my cousin said he got his backups and if i edit my post he might give me my backups back.

[hottweelz]

I have him too, it's stupid.

I too lost a lot of info in the "Crash of the old DC".

I had major sites hosted on there, months of coding and webdesign. I doubt he's coming back this time.

Anyways, here's some of my research.



Called, and he said he'll call the FBI.
Heh, someone should call the FBI, and maybe if other people call in he might give us a refund?
His parents also seem to not care. His mom hung up.

Someone needs to put him in his place, eh?

LOL, whatever you do, don't ask around about what HottWeelz does to kiddie hosts and their parents....

Oops, thats me.

[runeyscape]

Oh boy, gavin ;)

You should be sure of how proffesional a company is before purchasing.

[cvxdes]

Post removed.

[Galaxy-Hosts.com]

Cheap in the end it leaves expensive :-S I had lost a lot of time due to the constantly problems with the service...Looks like you learned the hard way.... Way too many people haven't figured that out yet.

[NetCafe]

Pivotalwebhosting was where RTG started before we decided to go into an alliance with chargertek who are more professional.

They almost buried RTG and we managed to get our acts back and grow from there.

The host was good in the beginning but failed miserably after that. Some of his old resellers infact turned to RTG in the end and have been with us hapilly since.

[hottweelz]

Is that why it sounds familiar to me? I thought there was another reason....

runyescape: Not just Gavin, but cyberkit, and a few others :P

[cvxdes]

Post removed

[talence]

One thing there, you should check their uptime record or make a uptime record on your own before you take the hosting. I m really sorry for you.

Regards

[hottweelz]

There's still something else about this host I remember... being involved in... what the heck was it... ? It's right on the tip of my brain.

[Kommercial]

Meh, my mom's a lawer and he's all freaking out "HOW DID YOU GET THIS NUMBER"... She's like "Uhhh... I looked it up."

I got his info, and i got lost info worth about $7,000. Plus my mom's a lawer... so he'll be paying up

You better hope he doesn't have a TOS, if he does, you're not getting anything. Most TOS', including mine, state that backing up your stuff is your own problem, not mine. Basically saying, if you lose something because of software or hardware failure, you're at fault for not backing it up on your own.

[needlehost]

yes, but if he had a 99.99% uptime guarantee you can sue for whatever you lost in revenue from your sites downtime. same goes if they had a 24/7 guarantee.
good luck, one less kiddy host = 1000 less pissed off webmasters!

[HostFrog]

Why hasn't Pivitol responded??? hmmmm. Well its sucks you had to learn the hard way. You should try more reputable providers like

Primitive
NetCafe
Duport
HostingZoom
Site5
HostGator

Am I right guys?????

[needlehost]

I'm assuming you left yourself out as it would count as advertising;)
hostfrog is also very reputable. (cheap too)

[hottweelz]

There's still something else about this host I remember... being involved in... what the heck was it... ? It's right on the tip of my brain.

Ah, yes, I remember now. I'm amazed they EVER kept ANY customers after this thread: http://freewebspace.net/forums/showthread.php?t=78340&highlight=Pivotal

Silly Consumers, Trix is for Kids

[cvxdes]

He doesn't even have a site, much less a TOS.
I paid upfront for a year, and i didn't get that year plus, he says he backs it up.

So by him going down, he's breaking his terms.

[A1Owner]

He doesn't even have a site, much less a TOS.
I paid upfront for a year, and i didn't get that year plus, he says he backs it up.

So by him going down, he's breaking his terms.

LOL he breaking his terms who doesnt have any TOS. Fools go with host with no TOS on their site and without reading them.

[NetCafe]

Why hasn't Pivitol responded??? hmmmm. Well its sucks you had to learn the hard way. You should try more reputable providers like

Primitive
NetCafe
Duport
HostingZoom
Site5
HostGator

Am I right guys?????

YES, and dont forget froggy too, froggy is delicious..err I mean good and cheap. LOL

:beer:

[cvxdes]

People who quoted my post with Pivotal's info please edit it out, he's coming through. :D

[kitzter]

Hi

See my emails:
------------------------------------------------------
The username sergio was in use, so the username has been set to sergio1. The cPanel backup files for usernames ************ have been placed in the root directory.

FTP login info:

Domain: any of your domains
Username: sergio1
Password: ***************

If you require any more files for other usernames of accounts you held under your reseller, please contact us as soon as possible. Your account will be valid until March 22nd, 2006, after which time your files will be deleted permanently.

All services are being terminated, however we will hold the domains in order for you to transfer them to a new registrar.
- Hide quoted text -


On 3/15/06,******** <********> wrote:

And one thing

User: sergio
pass: ********

I need the data of mebagestion.com **** innova-creations.com and the Mysql BDD

Bye

Sergio


On 3/15/06,******** <********> wrote:

Ehmm

The most important domain is mebagestion.com Is the only that i need to transfer now. The rest of domains will be expire at 9 months. What is your reason to expire at April 30th?
I pay legally this domains! And you have to hosted the rest of domains at my account since the account expire at July

Bye

Sergio


On 3/15/06, Pivotal Web Hosting < ********> wrote:

The following domains have now been unlocked and will now acknowledge any domain transfer requests from other registrars. Domains were not unlocked immediately for security purposes. If a transfer is not initiated by April 30th, 2006, your domains will be allowed to expire.

********
*******
mebagestion.com
********
innova-creations.com

Your files are available for your download and retrieval. Give us a list of usernames for your accounts and we will create a private FTP directory for your use for one week.

We apologize for the inconvenience.

Pivotal Web Hosting


On 3/14/06, Sergio Candela <******** > wrote:

Due to your poor service I need to transfer www.mebagestion.com to another Hosting Company

----------------------------------------------------------------------------
From my whois domain: ********
created: 15-Dec-2004
last-changed: 31-Oct-2005
registration-expiration: 15-Dec-2006

nserver: ns1.pivotalwebhosting.com 66.199.242.10
nserver: ns2.pivotalwebhosting.com 66.201.54.66

status: CLIENT-TRANSFER-PROHIBITED

registrant-firstname: ********
registrant-lastname: ********
registrant-street1: ********
registrant-pcode: ********
registrant-city: ********
registrant-ccode: ********
registrant-phone: ********
------------------------------------------------------------------------------

I see:
"status: CLIENT-TRANSFER-PROHIBITED"

Please change the status now! My client is giving headache me by your badly service.
If you do not respond to me in the smaller possible time I will begin to make bad publicity by the forums.
I have already held too much

Bye


Sergio


------------------------------------------------------


Other past email that they don´t say me nothing:

--------------------------------
Mar 14 (3 days ago)

Hi

1- www.***e.com

Your domain has been disabled. To obtain information needed to initiate a domain transfer, please e-mail domains@*****. If you do not contact this address then your domain will be allowed to expire on April 30th, 2006.

¿¿¿ein ???

2- www.*****.com & www.mebagestion.com

C:\Documents and Settings\Sergio.PC1>ping www.*****.com
La solicitud de ping no pudo encontrar el host www.*****.com. Compruebe el
nombre y vuelva a intentarlo.

3- http://www.innova-creations.com/

Your domain has been disabled. To obtain information needed to initiate a domain transfer, please e-mail domains@******. If you do not contact this address then your domain will be allowed to expire on April 30th, 2006.

¿¿???

4- FTP : STATUS:> Resolving host name www.innova-creations.com...
STATUS:> Host name www.innova-creations.com resolved: ip = 208.97.146.90.
STATUS:> Connecting to FTP server www.innova-creations.com:21 (ip = 208.97.146.90)...
STATUS:> Socket connected. Waiting for welcome message...
220 ProFTPD 1.3.0rc2 Server (DreamHost FTP) [208.97.146.90]
STATUS:> Connected. Authenticating...
COMMAND:> USER sergio@innova-creations.com
331 Password required for sergio@innova-creations.com.
COMMAND:> PASS *****
530 Login incorrect.
ERROR:> Not logged in.
ERROR:> Can't login. Disconnecting...




This situation is incredible, when I have a little while of breathing? Explain me what is happening please...



Bye

-------------------------------------------




uhmm in one word, incredible :-) For new costumers, if you pay to pivotalwebhosting you will have a headache...



Thanks to all people give me some advice ;-)

while I think the situation, i Host all sites with hostony, other hosting company where i have one account (Shared), and it´s ok, 99,6% uptime.
Probably will go at futur with one big reseller or semi dedicated..

Bye!!

[GeorgeB]

You know. That is your general opinion of them but they are good. Just because you had a bad run in with them doesnt mean everyone does. And no I am not hosted by them.

[hottweelz]

It's still ran by a 15 year old who's mother hung up on a client.

Kinda equates to not good.

[GeorgeB]

Well there could be several reasons for that now. Plus if it is a 15 year old then why go with them anyways? My partner for Nymka Hosting Solutions is 16 I believe but he knows what the heck he is doing.

[kitzter]

You know. That is your general opinion of them but they are good. Just because you had a bad run in with them doesnt mean everyone does. And no I am not hosted by them.


I think that you don´t read any post of this thread.. Do you know read?


Bye

[GeorgeB]

Yes I know how to read and how to speak and write proper english. You can get mad at me all you want to. As I said, It is my .02 and there is nothing wrong with that.

[utcrazy]

I liked the guy that ran pivatol, so I'm a bit dissappointed.

[kitzter]

Yes I know how to read and how to speak and write proper english. You can get mad at me all you want to. As I said, It is my .02 and there is nothing wrong with that.

I am not annoying with you :-P

[Kommercial]

It's really sad that a 15 year old can run a hosting business. This is the perfect example of 15 year old hosting.

[pbfly.com]

Originally Posted by HostFrog
Why hasn't Pivitol responded??? hmmmm. Well its sucks you had to learn the hard way. You should try more reputable providers like

Primitive
NetCafe
Duport
HostingZoom
Site5
HostGator

Am I right guys?????

Amen to that. You people should really use this as a lesson. Always do some research when choosing your hosting provider. Use these forums to find positive or possibly negative reviews about the person and/or company providing you with services. Check to see what kind of guarantees they offer. More importantly, find out if they actually follow through. Does the hosting provider do offsite or onsite backups? If the hosting provider does neither of these, find out BEFORE you host your site with them. Don't wait until a crisis like this. Learn of ways you can backup your own content on a daily basis.

Just my .02$

[HostFrog]

It's really sad that a 15 year old can run a hosting business. This is the perfect example of 15 year old hosting.

Yup it sure is. I look at it this way. Alot of individuals think that Hosting is a get rich quick type of business. People dont see the behind the sence action that goes on. You people know what I am talking about. The call in's from the boss, the late hours on tech support calls, in my case hitting your head on a rackmount shelf and cursing at the server. There is alot of money that I am sure all CEO's and owners of hosting companies shell out to make it successfull. Those companies have my upmost respect. Ok im going to get off my soap box now. Im going to the parking garage to have a smoke. pirate2