Please help me guys

I was looking for 2 dedicated servers as I recently posted on forums.
I finaly agreed to offer of a company.

I paid him 450$ for first server on saturday early morning GMT.

Now, my paypal acct. history says that the transaction is complete, you have sent the payment.
But the company man says that paypal is not releasing money, and its yet on hold by paypal, so he cannot release my server.
He is not even replying me properly now. I keep on asking him about status, and he just says "Paypal has put money on hold, I talked to them before, now am awaiting their call, they'll call tomorrow morning or tonight." - he is repeating this from past 2 days.

1. If paypal has put money in his account on hold, and debted money from my account and shows me the transaction complete status, then its damn obvious that its a problem with his account.
So, why on earth would I be devoid of the service I paid for ?

2. I myself went to call paypal, I talked to their agent, and he said - "No, we havent put that payment on hold. We have recieved money from you, and reelased it to HIS acct." Now, what do I do ?

I have time and again asked that company's man to himself call and ask paypal. But he is struck here - "Paypal has put money on hold, I talked to them before, now am awaiting their call, they'll call tomorrow morning or tonight."

Please help me guys, please suggest me what to do ?
And I made him very clear before signup that I need the machine in 24-36 hrs to max, or I'll lose the client for whose contract am getting the machine. Now, its over 72 hrs and he is talking abt another "tomorrow morning."

I must tell you all hosting companies, this sort of attitude will make you lose loadza business from 2nd and 3rd world countries.
Anyways, any sugestions what should I do ?
If I do not get this sorted, I'll be screwed and ruined up.
Helpppp ???

no1 ???? :(( :((

Which company was it?

Reverse the payment.

standard paypal payments are insured for way more than that, just inform them of foul play, and they will get in touch, if they give him the same as he has given you, they will just deposit his bank for the full amount, no matter what you should get your money back without too much trouble
http://www.paypal.com/cgi-bin/webscr?cmd=_contact-general
Start there

rolly, if that was a member here, can you PM the details to me please?

Or post it for us so we can talk bad about em *grin* J/K!

Ok, he is a member from here.
But, I do not want to name in public, because he might be true and the support guy at paypal telephone support might have mistakenly given me the wromg info. Also, I cannot afford to mess with that guy, because I have paid him a good amount and can't afford to lose that.
Moreover, I need the server asap, or I'll lose the client.
So, I feel like waiting for a day more, maybe.
Also, I know if i get the machine, then I'll be needing much support from him in future.
But,, whats frustrating me is that now the guy has even stopped answering to my polite requests "Please give me an update, sir".
And, one thing that I don't understand is even if he is true, and its a problem with his acct., then why am I devoid of machine.

I started this thread just to get an idea that can I do anything, if I lose money/client due to this.
He promised to give me machine by max. 12 hrs, though he added that to the max. it could br 72 hrs, but that won't happen.
And its more than full 4 days now, and client is about to break the deal with me. Then, even if I get the server, it won't be of any use to me.

To conclude, whats frustrating me atm is unsupportive, rude and unpro attitude of a so called established hosting company.

@Jan, I'll pm you his name.

Thanks all.

Thanks, I have given him 12 hours to get this resolved before posting his name in this thread. Until then he is banned from the forum. Please update when you have some more news :)

Edit: Moved to dedi hosting discussion.

Thanks, I have given him 12 hours to get this resolved before posting his name in this thread. Until then he is banned from the forum. Please update when you have some more news :)

Edit: Moved to dedi hosting discussion.
Thanks Jan, I hope such a step won't make him annoyed over me.

Edit:
I am more interested in getting the machine I ordered quickly than any refund etc.

Anyways, I must say support@FWS just rox.
Cheers to FWS

Thanks Jan, I hope such a step won't make him annoyed over me.
Don't worry too much about that, you have done no wrong. If he gets annoyed, that will show his true character and you can probably kiss your money and server goodbye anyway. He has stalled too long to hold out too many hopes, so don't get your hopes up too high.

Who is it?, spill the beans :p

is he a newbie or popular at this forum?

Don't worry too much about that, you have done no wrong. If he gets annoyed, that will show his true character and you can probably kiss your money and server goodbye anyway. He has stalled too long to hold out too many hopes, so don't get your hopes up too high.
Well, Jan is their any way I can get my money back if he is not to provide me with the servers ? Am like just sitting biting my nails, if I lose this money I'll be kindof totally destroyed. :crying

I may have an idea on who it is but not 100%.

Name & shame them.......

Definitely need to make others aware if they are scamming people out of money. Especially when it comes to 300.00+. I'd put in a fraud claim with Paypal immediately and request your money back for items not received. Delivery time was promised within a certain time frame, he didn't meet it.

Well, he just contacted me, and offered me a temporary machine till his issues with paypal are resolved. That makes it sure that he is certainly not running away with my money, lol, though I am do feeling bad that I am being delayed for my product instead of the fact that I paid on time, he can see that I paid and paypal has issues with his account, not mine.
Anyways, all's well that ends well.

And he said that he answerd my queries via messenger for 36 hrs, because there IM services were down due to staff training, and I should have preferred email since their compny uses IMs only for pre-sales support, not for the existing clients.

Anyways, I guess its all getting fine now, am planning to order a 2nd server from him tomorrow. Trust builds businesses.

And at last, thanks a lot to this wonderful community at FWS, with so responsible and helpful moderators and members.
Special thanks to you Jan.

Cheers

Definitely need to make others aware if they are scamming people out of money. Especially when it comes to 300.00+. I'd put in a fraud claim with Paypal immediately and request your money back for items not received. Delivery time was promised within a certain time frame, he didn't meet it.
Yeah, he didnt meet time delivery time and that also due to problems at his end, still after he talked to me and explained the paypal issue at his end, I would like to continue business dealings with him in future too.
Trust and tolerance builds relations, and relations make long lasting business deals.

So, no grudges against anybody atleast for now.
Cheers all.

Well, Jan is their any way I can get my money back if he is not to provide me with the servers ? Am like just sitting biting my nails, if I lose this money I'll be kindof totally destroyed. :crying

This was a while back where someone done me wrong, I went
to paypal to get a refund, and paypal denied the refund saying
his account was closed... but that is something you need to
work out with paypal and the bad guy.

although I do have to say, its not easy to run away with the money,
these days, even with a closed bank account, a resversle from paypal
would just open the account back up again, and your refund would be
applied back to your account, years ago, once you closed an account,
it was closed...now if you close account, chargebacks will open the account back up..

Anyways, I guess its all getting fine now, am planning to order a 2nd server from him tomorrow. Trust builds businesses.
I wouldn't advise ordering another one from him. Trust builds business you say, but so far he hasn't earned that trust. You might have a temporary solution for your previous server, but that is still not what you ordered.

It appears he came forward with a temp solution because he didn't want to be named or because he wants his account reinstated (or both). Order your next server from one of the big guys with a good reputation ;)

I'd have to agree. Your probably just getting cooperation only because of this thread. Currently the server he is providing you isn't what you ordered so I would still ask for the refund.

Just my 2 cents

I'd have to agree. Your probably just getting cooperation only because of this thread. Currently the server he is providing you isn't what you ordered so I would still ask for the refund.

Just my 2 cents
Yeah, you prolly right.
But am more interested in getting my project forward. Client doesnt want to wait till I get the next company. Also, more than refund am interested in getting the things done. Tis my first big contract, and I need to get it through soon.

Anyways, after I paid him for 2nd server, he got both my machines online within few hours .. less than 6 hrs.

All's well that ends well. His only mistake was .. "Problem was with paypal at his end, and yet he delayed me of my products". Anyways, we all learn with experience, so will he, and so will me ;). Despite of all the delay, he sounds to be a trustworthy guy managing a trustworthy company, thats good enough for me to continue with him.
The reason I started this thread was that it had beeen more than 36 hrs without a reply, and I got worried.

Anyways, warning by Jan seems to have definitely paced up the things. Thanks a ton for that Jan. This all speaks highly about the reliable and professional environment at FWS as a serious hosting discussion and business portal, unlike others, where you just find useless spam and frauds.

Cheers to all, and Jan, please if you could now close the thread.
:)

Anyways, warning by Jan seems to have definitely paced up the things.

That worries me, he only started moving when he was warned, if he is a genuinely good person he would have been doing his best right from the start!

Anyway, you live and you learn.

I have reopened this thread so the host can respond.

Hello,

Even though the client has asked for myself not to post any responses to this thread, as there were simple misunderstandings, that cuased a widespread panic for the client, which brought apon this post, and the nonsense that followed.

Let me explain myself and the situation, so that the world community understands the situation as it was.

The client had ordered machine 1 with us, during that order paypal, held the funds due to a possible high risk fraud issue. This in turn meaning we cannot setup the machine for the client.

During the wait times, I had informed the client talkes with paypal were in place, and we were fighting on behalf of the client, and ourselves to recive the funds.

However the client in the mix of all of this, becuase of being on hold, never recived an email from us, which has the information informing the client that Instant Messengers, are not 24/7 support lines. As there isnt enough staff to log in and out to manage them. Our only support lines are email, support ticket, and general support via phone.

Becuase of the paypal incident, the client had missed that, and during a time were I was personally away from the machine, tending to other matters which included month end work, getting paychecks sorted for my staff, hiring and training new staff for either online and or office use.

Again becuase I was away the client had opened this post, during this time this community had only been able to see one side of this issue, and started posting harsh and frankly unreal replys about our business being no good, and in the mods case stating we werent a big dog. I know most of the older hosters that have been around with me for a while, know that my business isnt no money hungery business, and we wouldnt walk away with someones cash. I relize without know who the business was, you cannot make a fair reply, however Im asking that you rethink your replys, and possible edit them. For those that know me know Im not who you talked about.

Further more, to clear things up once again. There is talk that the only reason I started communication back with the client is due to being banned. Frankly I didnt know I was banned, and didnt know why until after I had started talking with my client. I had made contact with him, appologizing for missing his messeges, and at that time informed him about the 24/7 situations, and cleared things up.

I belive that clears most of these issues up. For an update for the community, as I had posted above, the client ordered an second machine with us. We then processed both his machines for him, on a good will that paypal will give us the funds, which they did as of this morning. The client now is happy, with the one minor glitch of a machine needing an upgrade on ram. which is being taken care off.

So inclosing, I would like to inform the community, that this client is fine, and according to my talks with the client they will be making an reply post to confirm things. Also I would request this ban warning and ban be removed from my record, as they were placed without even a asking me, nor notifying me to place an post.

As I earlier said that it might be the case that the hosting company i.e. LSComputers is honest and paypal is at mistake. Well, it turned out to be the same.
Anyways, I have got nothing against LSComputers, though this hasn't been best of the experiences. The reason being maybe misunderstandings or maybe somewhat unpro attitude.
The first thing that frustrated me was that:
Company promises 6 hrs setup. But it stretches to abt 48 hrs initially, and the reason being paypal held their funds, though paypal showed transaction cleared and completed status to me. Hence, when I have paid the money, then due to issues at seller's ends, buyer shouldnt be devoid of service he paid for. More so, when I told him before signup that i cannot wait for more than 12 hrs, or I'll be in a mess. He committed he would get me machine by 12 hrs. A company who cannot take a li'l risk so as to fulfill committments made to a client, a client who has done everything right on his part .. i don;t call that company's attitude unpro.
I was begging that sir, please release my machine or i might lose my contract as i told you before paying, as far as payment goes, if paypal has held that, then sooner or later they'll release it.
And then for nxt 36 hrs, I was without any reply. Yeah, i didnt send them a mail, but I never knew I need to coz neither I was ever told that default support channel is mails, nor is their site completely up .. thats under development. So, since it was all messenger before and after payment, I kept on asking for updates on messenger and got tired after 36 hrs and came here.

Anyways, that was just to give clearer picture. Now, I have paid for 2nd machine too, got that along with first one, they also helped me on setup and things, am sure that the guys are genuine, just need to prepare themselves for a li'l risk taking mental attitude when it comes to fulfil commitments made to the client, big businesses are always decided in seconds, nobody ever waits.
Anyways, to conclude, nothing against LSComputers and am indeed planning to get more servers from him for my 2nd contract and a special thanks to Jan and FWS who gave me loads support when i was feeling like I have lost it.

Cheeers

Looks like everything sorted itself out. Great to hear!

Ofcourse :), clients a little unhappy with a few datacenter upgrades which is bring preformance slightly down, but I think after its done the client will be happy :)