Hooray for Indians!

[Tree]

So today I started a chat session with Dell support to ask why it's going to take two damn weeks to box my laptop.

This is what the order's looking like


Delivery Estimate: Wednesday, October 11, 2006 - Friday, October 13, 2006
This information is current as of Sunday, September 24, 2006.

https://img.dell.com/images/global/configurator/general/checkmark.gifOrder Processing: Friday, September 22, 2006
https://img.dell.com/images/global/configurator/general/checkmark.gifPre-production: Friday, September 22, 2006
In Production:
https://img.dell.com/images/global/configurator/general/checkmark.gifKitting
https://img.dell.com/images/global/configurator/general/checkmark.gifBuild
https://img.dell.com/images/global/configurator/general/checkmark.gifTesting
Boxing (http://support.dell.com/support/topics/global.aspx/support/dellcare/en/buildprocess?c=us&l=en&s=gen&~lt=popup#Boxing)
Shipping Prep: Friday, October 06, 2006
Estimated Ship Date: Friday, October 06, 2006

He then says
I have checked the records and have found that the order has not been delayed at all.

Great, it's standard procedure for it to take two weeks to put a box on a laptop. So I'm pretty pissed that Dell, arguably the largest notebook company, can't get a box on a laptop in under two weeks.

Then, from out of nowhere, he hits a homerun.


In order to ensure that the order gets delivered in the shortest time once the order is shipped out, I will go ahead and change the shipping method to next business day for free.

Huzzah!

[Craig]

lol, I know how you feel, took them 3 weeks to box five Poweredge 1950 & send them to us.

[Yellowmc]

I love Indian call centers!

I had a converation that went something along the lines of:

Him: Hello my name is Tom, how may I help you?
Me: lol, is that your real name?
Him: Ermmm, no, my real name is Deepuk.
Me: Deepuk sounds nice, why do you call yourself Tom?
Him: We are told to, it helps the customer to relate to us.
Me: lol, trust me, it doesn't.

That was a conversation I had when calling my phone company, Three.

*note that I didn't actually say lol, I laughed instead.

[themoose]

We have next day replacement service, and our speakers konked out. They were buzzing loudly when plugged into the mains; even when the speakers were off.

The call went something like this:
Me: "Hey, our speakers are broken - they're buzzing loudly when plugged in, even when the PC is turned off!"
Indian: "Okay, please turn on the PC"
Me: "But it has nothing to do with the PC"
Indian: "Okay, I'm trying to help, I think it may be a problem with the drivers"
Me: "What? THEY BUZZ EVEN WHEN THE PC IS OFF! HOW COULD IT POSSIBLY BE THE DRIVERS?!"
Indian: "Okay, turn on the PC please."
Me: "OK Shall I plug in the speakers too?"
Indian: "Yes"
Me: "Okay.. just a mo..... BZZZZZZZZZZZZZZZZZZZZZZZZZZZOKZZZZZZZZZZZZZZZZDOZZZZZZZZYOUZ ZZZZZZZZZZZZZZZZWANTZZZZZZZZZZZZZZZZMEZZZZZZZZZZZZZZZZZTOZZZ ZZZZZZZZZZZZZZTURNZZZZZZZZZZZZZZZZONZZZZZZZZZZZZZZTHEZZZZZZZ ZZZZZZZZZZCOMPUTERZZZZZZZZZZZZZZZZZ?"
Indian: "Is that the speakers making that loud noise?"
Me: "Yes"
Indian: "OK, let me forward you to my superviser".

[krakjoe]

this made me laugh .... lots ....

lets have some more ...

[Marky]

I hate those callcenters giving away there so called "FREE HOLIDAYS"...

I was talking to one the other day... when something like this.

ME: Hello?
Dude: Hello, Im calling to tell you that you've won a free mobile phone
ME: Really? Send it to me.
Dude: First could I get your name?
ME: Yea Marki.
Dude: Okay Marki first we have to find out your mobile number and if you are on prepaid or plan.
ME: Can you just send me the phone, why does it matter?
Dude: Okay are you prepaid or Plan?
( That really ticked me off, what kind of reply was that... answering my question with his question!!!:tired2: So what did I do? I just replied with something along the lines of "Okay" "Sure" "Yea" "Yep".

Had him there for about 10 mins before his like okay Marki ill be putting you through to my manager.

What did I do? As soon as he transfered I hung up :beer:

[Abush]

this was a good thread.... we want more.

[themoose]

I hate those callcenters giving away there so called "FREE HOLIDAYS"...

When I get those, I just say "Ok, let me put you on hold" and then hang up.

[Craig]

I love the mobile phone offers, (BTW am going to use short English, its faster).

ME: Yo (Normal answer the phone like that when at home :p)
THEM: do u have a mobile phone sir?
ME: yes
THEM: Today we have a v/gd offer on t-mobile, 200 free txts, 300 mins /mo
ME: sounds good..........

Then I let him continue for like 20 minutes & I say ''Yes'' occasionly so he knows am here.....

After like 30 minutes hes still going lol, so I just continue to say yes & ask more questions.

After 35 minutes I just say ''Sorry, I get more than you offer''

Bye.

1- 0 to Craig :p

[Yellowmc]

The next time they call, act like you are in love with them, I did that once to a lady who called me about buying overseas property. I was like - "Forget about the house, I love you!"

She hung up on me. :(

[Wojtek]

W: Welcome to bell tech support, my name is wojtek, how can I help you?
dude: hey, i've got a custumer for you
W: kk, what department you calling from?
dude: india
W: india?
dude: yes, sympatico tech support in india
W: i'm tech support also, why you calling tech support
dude: oh, i've got a french custumer on the line and I dont speak french
W: kk

my first ever conversation with an indian tech support dude

[themoose]

W: Welcome to bell tech support, my name is wojtek, how can I help you?
dude: hey, i've got a custumer for you
W: kk, what department you calling from?
dude: india
W: india?
dude: yes, sympatico tech support in india
W: i'm tech support also, why you calling tech support
dude: oh, i've got a french custumer on the line and I dont speak french
W: kk

my first ever conversation with an indian tech support dude

Haha, "what department?" "india"

So you're a tech support guy? I seem to remember something like that.. Any funny calls from idiots?

[Dean]

Man, you should of got a mac! My power adaptor died reciently, and they asked me to get an extended warranty .. coming in at $AU800 (~$US600). Bull----!!

[utcrazy]

The extended waranty is worth it.

[Dean]

For $800 bucks? All I want is a charger, now I got a brick! Oh and btw; dell use their own fkd up power adapter so I can't even buy a 3rd-party one.

For those of you who are wondering; [link (http://store.apple.com/133-622/WebObjects/australiastore.woa/6634021/wo/qe2pMJtvDJY829Vjno02s99oRc3/7.0.21.1.0.8.25.7.11.1.3)]

[Host4Cheap]

The next time they call, act like you are in love with them, I did that once to a lady who called me about buying overseas property. I was like - "Forget about the house, I love you!"

She hung up on me. :(


I love the mobile phone offers, (BTW am going to use short English, its faster).

ME: Yo (Normal answer the phone like that when at home :p)
THEM: do u have a mobile phone sir?
ME: yes
THEM: Today we have a v/gd offer on t-mobile, 200 free txts, 300 mins /mo
ME: sounds good..........

Then I let him continue for like 20 minutes & I say ''Yes'' occasionly so he knows am here.....

After like 30 minutes hes still going lol, so I just continue to say yes & ask more questions.

After 35 minutes I just say ''Sorry, I get more than you offer''

Bye.

1- 0 to Craig :p


I cannot STOP LAUGHING :lol: :lol: :lol: Come to India and you will find a CALL CENTER in every corner in places like Gurgoan, Noida, Delhi, :P

And as you know India lacks LAWS and they would call all day telling WE OFFER BLAH BLAH and you can do nothing about it :(

:usflag: I am not sure, but someone told me you could sue the Company if your name was in "Do not Disturb" Register and they called you. Intersting, wished we had some of that here and i could be rich :p

[Marky]

I really wonder how many calls they make out...

Seriously all of us are from different parts of the world and we all get phone calls from these "offers" :knockedou

[Dean]

I put them on hold.

If you ever get a call that just hangs up when you pick up - its probably a computer working out when is the best time to call you. (or a crazy deranged murder).

[DarkGrave]

I pick up and do this:

me: hello?
person: yes, hello we are blah blah blah bunch of useles...
me: HELLO!!?!?!
me: fine ----- dont talk
-hangs up-