Subscription on Pixelhosting

[iomega]

Hi,

Sunday 5th november,i subscribed on Pixelhosting.net for a plan "Lite" and for a domaine name.

The payment has been made with Paypal.

I don't received news since this day...

I sent 4 mails to the different address indicated on the site... without responses...

Question :

Somebody already had this problem with pixelhosting?
Do you have another contact with Pixelhosting to help me ?

Thx in advance for your feedback.

Sébastien

[Mustang]

It seems that they have a helpdesk there for existing customers:
http://support.pixelhosting.net/

Have you tried using this method to get in contact with them yet?

[iomega]

Yes ... i have created a ticket...but the status stay always OPEN ...

After 6 mails,3 calls on 2 different numbers without repsonses...

I received this mail from Xhost BVBA:

Hello,
Pixelhosting is one of our agents.
We tried contacting him but he didn't answer us yet.
You can reach us at 0********

I'v found this treat on a other forum :eek2: :
http://www.webhostingchat.com/forum/showthread.php?p=39376

Finally,i decided to cancel my subscription !

i subscribed to Haisoft : (http://www.haisoft.be)

2 hours later,i received all infos about my account and my domaine name was online.

I don't want give you a bad advise of Pixelhosting because i don't received a reponse from them (it's possible that is a technical problem too) ... but i prefer to say you : send they a mail before you subscription to be sure that all is ok ...

Mustang : thx for you post anyway !

[James]

Try contacting them directly on their paypal email.

[franky77]

Did you call them on the phone?

[iomega]

Yes but ...no response ...

[angielyn]

I had the same problem with them over a year ago... Never did hear from them. They got my money but that's as far as anything went with them. A big rip off!!!!!