View Full Version : Subscription on Pixelhosting
iomega
November 9th, 2006, 02:34
Hi,
Sunday 5th november,i subscribed on Pixelhosting.net for a plan "Lite" and for a domaine name.
The payment has been made with Paypal.
I don't received news since this day...
I sent 4 mails to the different address indicated on the site... without responses...
Question :
Somebody already had this problem with pixelhosting?
Do you have another contact with Pixelhosting to help me ?
Thx in advance for your feedback.
Sébastien
Mustang
November 9th, 2006, 09:17
It seems that they have a helpdesk there for existing customers:
http://support.pixelhosting.net/
Have you tried using this method to get in contact with them yet?
iomega
November 9th, 2006, 13:18
Yes ... i have created a ticket...but the status stay always OPEN ...
After 6 mails,3 calls on 2 different numbers without repsonses...
I received this mail from Xhost BVBA:
Hello,
Pixelhosting is one of our agents.
We tried contacting him but he didn't answer us yet.
You can reach us at 0********
I'v found this treat on a other forum :eek2: :
http://www.webhostingchat.com/forum/showthread.php?p=39376
Finally,i decided to cancel my subscription !
i subscribed to Haisoft : (http://www.haisoft.be)
2 hours later,i received all infos about my account and my domaine name was online.
I don't want give you a bad advise of Pixelhosting because i don't received a reponse from them (it's possible that is a technical problem too) ... but i prefer to say you : send they a mail before you subscription to be sure that all is ok ...
Mustang : thx for you post anyway !
James
November 9th, 2006, 16:32
Try contacting them directly on their paypal email.
franky77
November 10th, 2006, 07:57
Did you call them on the phone?
iomega
November 11th, 2006, 03:31
Yes but ...no response ...
angielyn
December 8th, 2006, 09:53
I had the same problem with them over a year ago... Never did hear from them. They got my money but that's as far as anything went with them. A big rip off!!!!!
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