Craig
December 16th, 2006, 10:01
What im saying is that HDDomains.net (HostingDepartment Domains) has a bad service of support. I said "HostingDepartment" because thats where HDDomains.net leads to for support. They have a bad service of support but a great service on hosting. They should improve the support.
Ive emailed, posted on the forum and posted a ticket on the problem but i have not received any answers. It has been 24hours!
Let me just clear this up, our forum (Hosting Forum) cannot be used for domain support, its for hosting support only so when you ask for support for domains on our hosting forum our domain support staff are not located their. Its CLEARLY stated how to contact domain support.
I have just looked over all the requests (matching your forum user name on FWS) & see we replied within 30 minutes of receiving your request YET the email came back:
//
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
abdulshomen********@hotmail.com (abdulshomen********@hotmail.com)
SMTP error from remote mail server after RCPT TO:<abdulshomen********@hotmail.com (abdulshomen********@hotmail.com)>:
host mx3.hotmail.com [65.54.244.200]: 550 Requested action not taken:
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Return-path: <helpdesk@hostingdepartment.net (helpdesk@hostingdepartment.net)>
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for abdulshomen********@hotmail.com (abdulshomen********@hotmail.com); Fri, 15 Dec 2006 06:12:46 -0500
Message-ID: <196d01c72039$f5ab08c0$8a01a8c0@hdgfrbqgipqf9z (196d01c72039$f5ab08c0$8a01a8c0@hdgfrbqgipqf9z)>
From: <helpdesk@hostingdepartment.net (helpdesk@hostingdepartment.net)>
To: "Abdulrahman Abdulkawi" <abdulshomen********@hotmail.com (abdulshomen********@hotmail.com)>
References: <6485662.1166162381889.JavaMail.misc@conan.providesupport.com (6485662.1166162381889.JavaMail.misc@conan.providesupport.co m)>
Subject: Re: HDDomains Problem!
Date: Fri, 15 Dec 2006 11:12:48 -0000
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Hello
For security reasons please tell me your first line of your address you have
on your HDDomains profile & one of the domains you have within your
HDDomains account.
Regards
John
HDD Staff
//
Your email wasn't working so we had no way of contacting you & since your whois details were false (which you admitted too) we also couldn't ring you.
So you opened a support ticket at our help desk which is fine since we are unable to email you directly & you have been receiving a reply every 10 minutes per post, if that's slow then I don't know what you expect.
You understand what you have done, I cant post too much details for privacy reasons but when your unable to verify your identity we cannot release any passwords until you send verification documents. Once that is completed we can issue your password.
The OP was unable to confirm his email address or his first line of home address, this tells us he could be anyone & we need more information to confirm you say who you are. I understand this may be frustrating but we have a responsibility to our existing clients to ensure every client
is both responsible, legitimate and of good intention.