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View Full Version : Do you offer support on the weekends?


alley
August 25th, 2007, 18:46
I can't seem to get any support from a few of my hosts this weekend.
Maybe this is common?
Galaxy-Hosts.com
August 25th, 2007, 18:50
Someone forgot to give me that memo. We offer weekend support and I have personally been working today.
alley
August 25th, 2007, 18:54
Good man :thumbsup


Someone forgot to give me that memo. We offer weekend support and I have personally been working today.
[ih]Demetris
August 25th, 2007, 20:09
It depends, some hosts offer support on the weekend some dont. Just depends on the host really..me personally i work on the weekends but i do start a little later in the day. However tickets are always available :)
PH-Kev
August 25th, 2007, 20:53
Never personally seen a host that does Monday-Friday support, although i can understand they may be slightly slower. :)
Starcraftmazter
August 25th, 2007, 22:31
If the customer catches me on msn, then yes.
GlennBeforeTime
August 26th, 2007, 02:33
Well. I myself have no life and so I am open to offering support all the time. Problem is no one needs support >.< Gets boring some days.
RestoreMax
August 26th, 2007, 03:00
as long as the ticket is logged in the system, then yes. If it is a IM... nop
Decker
August 26th, 2007, 03:25
What's a 'weak end'? Mine just blur from one to the next so yep we do 7 days :)

PS alley have you setup your emails yet as there are 2 for you stuck in the mail queue :)
RadixHosting
August 26th, 2007, 11:29
Yep, even on holidays. Live sales chat not 24/7 though.
serverorigin
August 26th, 2007, 20:43
We handle sales 7 days a week as well as support. Response times for Non-Emergency tickets are more delayed for weekends but emergency tickets are usually within 30 minutes.
MicGoogle
August 27th, 2007, 00:08
We offer main support 7 days a week, and take calls mostly on weekends rather than tickets, but different hosts do it differently. My provider has their level 1 and 2 staff on, but their techs don't come back until Monday, the business day.
Calinax
August 27th, 2007, 02:05
We provide but still, no requests. Everyone is happy with their service. :D
RadixHosting
August 27th, 2007, 12:56
We provide but still, no requests. Everyone is happy with their service. :D

Or, your customers are just smart. ;)
Richard
August 27th, 2007, 13:00
We provide but still, no requests. Everyone is happy with their service. :D

Most our tickets are pre-sales, and we get loads each day, regardless of it being a weekend or not.

If you are getting no tickets (Be them support or pre-sales) on a weekend, you must be doing something wrong :S
James
August 27th, 2007, 14:19
Any UK hosts? It's bank holiday weekend.
Decker
August 27th, 2007, 14:24
Yep, no matter what I'm still at it :)
AMC
August 28th, 2007, 05:51
As a quick question. do some people outsource support for the weekends ?
krakjoe
August 28th, 2007, 05:56
I don't outsource support at all, I do it all by myself, I only have a few clients so I manage to keep on top of it most of the time, and I'll offer support anytime I'm near a pc, which is almost all the time I'm awake ... I even take the laptop to the toilet with me lol ...
AMC
August 28th, 2007, 06:00
lol @ Joe. I see what you mean, and i know most like to keep support in house. But i just wondered if it were possible, and if people did it.
TSO
August 28th, 2007, 09:17
I've always offered weekend support, for every host I run.
James
August 29th, 2007, 14:56
Some hosts offer support only on weekends, barring no extra weekend homework to hand in on Monday morning.
Richard
August 29th, 2007, 15:03
Some hosts offer support only on weekends, barring no extra weekend homework to hand in on Monday morning.

Talking from experience James? ;)

But you do raise a valid point.
James
August 29th, 2007, 15:12
I never did my homework, so no. But that is how the talent technicians are created.

I guess I should have worked as a supertech at PCWorld or something.
Decker
August 29th, 2007, 16:02
I guess I should have worked as a supertech at PCWorld or something.

Wish somebody would :idea:

Bit wary of the guys introduced as the experts when they come out with lines like "of course we can configure your wireless router at home miss - how much memory does your PC have?" - no really I was in line at the checkout when it happened :eek3:
Richard
August 29th, 2007, 16:30
I never did my homework, so no. But that is how the talent technicians are created.

I guess I should have worked as a supertech at PCWorld or something.

Yeah, they sure do need some. I know theres an opening at one of their Kent branches ;) You should get your application in quick, before its taken.
doiz
August 29th, 2007, 16:50
Or, your customers are just smart. ;)
I love smart customers~
Blaster
August 30th, 2007, 01:19
We over at our free host do support 24/7. Not guaranteed that you will get an answer right away though.
iBrightDev
August 30th, 2007, 02:19
I can't seem to get any support from a few of my hosts this weekend.
Maybe this is common?

i will give support 24/7. i have had clients call me at 2 and 3 in the morning. :S
krakjoe
August 30th, 2007, 02:40
Wish somebody would :idea:

Bit wary of the guys introduced as the experts when they come out with lines like "of course we can configure your wireless router at home miss - how much memory does your PC have?" - no really I was in line at the checkout when it happened :eek3:

thanks for the morning giggle ...
Decker
August 30th, 2007, 05:34
What I'm here for :D
Decker
August 30th, 2007, 05:36
We over at our free host do support 24/7. Not guaranteed that you will get an answer right away though.

That one gave me my morning giggle,and which 24/7 :confused4 any week of 52 :lol: