Vectoral.info what happend?

[zwt]

Hi,

Problems started when they told me, my server might be terminated (and remain money refunded) because they wanted to cancel their lowest servers (and they no more selling this type of dedi).

We are talking a P2 dedicated.

I wasnt so happy because I already paid it for more than a year and its okey, If they wont sell more, but why they terminate the currently sold servers? (and lose their costumers). Ye, its not so profitable anyway.

The final decision was not to terminate this type of server and I was very happy :)

After that, there was some issue with reverse DNS setting (its automacially at Vectoral) so I open ticket to solve this issue, I got answers after 2 or 3 days (used to be within 3 hours or max 1 day).

reverse DNS issue still persist (since around 3 weeks) but its not a major one.

2 days ago, my dedi got very high load (around 10-12) thats why its pings out etc.. I thought its a hardware issue (I opened a ticket) but I just realised its due to DDOS because I see on their bandwidth meter.

I opened a ticket regarding this to filter those IPs to where DDOS coming (its had 2 times before and they had no problem to blocking it).

Now its 2 days lasted and no answers. Yesterday I tried to call them but no answer (they were away from the phone).

I emailed to NetDirekt (where the servers are) but they say I have to contact Vectoral because they co-located there.

So thats the situation. My bandwidth now around 450Gb (monthly limit is 150Gb). Of course If they com back ever, they will ask for pay and If I say its not my fault, they terminate my server due to non-payment :(

So thats my story, "review" and sry for my poor english :p

Regards,

[sep]

You should never trust a company with a .info domain. That is the first sign that shows the chances that they are a registered company is very minimal. A registered company should have no trouble getting their proper company domain, the dotcom, as the matter of fact it is just a matter of informing the correct authorities.

Anyhow they don't really seem to have any information about this sort of situation (like a guarantee sort of thing) in their legal section (http://www.vectoral.info/legal-information.htm), so you probably won't be able to do much.

One thing you can do is contact the company that processed the payment and ask for a dispute. They might turn your case down since this company doesn't seem to have offered any sort of guarantee for their products, but at least you would have done something about it. http://img145.imageshack.us/img145/4303/haef4.png

[zwt]

Problem solved now.

They do respond and solved the issue but its true a bit strange.

Regards

[J J]

You should never trust a company with a .info domain. That is the first sign that shows the chances that they are a registered company is very minimal. A registered company should have no trouble getting their proper company domain, the dotcom, as the matter of fact it is just a matter of informing the correct authorities.

Anyhow they don't really seem to have any information about this sort of situation (like a guarantee sort of thing) in their legal section (http://www.vectoral.info/legal-information.htm), so you probably won't be able to do much.

One thing you can do is contact the company that processed the payment and ask for a dispute. They might turn your case down since this company doesn't seem to have offered any sort of guarantee for their products, but at least you would have done something about it. http://img145.imageshack.us/img145/4303/haef4.png

They own the .com, .info, .net and .org.