Jewlzk.com Gone?

[LSComputers]

Yes, Flaviorodrigues, your need to use the main vps ip to redo the licenses, then login to whm to reset the nameservers and get there ips then redo them on the domain name and your be set within 48hrs from the time you do that :).

If you need help with this im sure Rolands team can assist you in doing that.. or if you need and trust others other then the company with your server logins I am more then willing to assist.

[flaviorodrigues]

the jewlzk have resolved the issues

thnks

flavi

[LSComputers]

Great to hear :), nice work Roland :)

[eadwired]

okay.. good for u flavio.. im still waiting for mine to be resolve.. I don't have plans to post here but it seems that posting here gets immediate action than posting in the forum.

my IP: http://216.139.83.75
Cpanel License and WHMCS connection are my problems. To summarize remote connection cannot function. Also with mails.

[Decker]

cPanel license here too - with mail is it failing to resolve outgoing mail servers? I've got that one too.

[LSComputers]

Whats the error? maybe I can shed some light before your provider is here.. Also recommended that you use there live chat / phone systems / ticket systems before using an outside forum board.

[Decker]

The cPanel licenses are 15 day test ones, run out, and looks like DNS for mail. Tickets open on them Josh.

[LSComputers]

cPanel license here too - with mail is it failing to resolve outgoing mail servers? I've got that one too.



I have seen this one a few times, the first time was actually with my sympatico provider (internet). The second is with VistaPages, a company I do work for, there was a few small problems when we did an datacenter switch.

This is caused by ips changing, it causes some confusion on the mail server. Typically an reboot of it fixes it (some of our servers it did). Some clients removed the mail account restarted the server, then added it again and it worked.

Mind you theres one client still with a problem.. Whats the error I can see if it matches on of ours and help pin point how to correct it :).

EDIT: sounds good, wish you the best :)

[eadwired]

really bad.. FTP can't even connect. I cant even access my files.

[JewlzK]

All VPS issues are being sorted out right now... Joe should be able to update you guys shortly.

[Mystikk]

Sympatico's DNS takes forever to update. I got around that by not using their DNS servers on my machine :/ Set them to some that actually update properly and in a timely fashion.

[Mystikk]

The cPanel licenses are 15 day test ones, run out, and looks like DNS for mail. Tickets open on them Josh.

Same problem here. The 15 day cPanel license, issued November 3rd, was pulled this evening.

Ticket in, but I can't wait around for this to be fixed, major client uses webmail only and cannot access it.

[JewlzK]

Same problem here. The 15 day cPanel license, issued November 3rd, was pulled this evening.

Ticket in, but I can't wait around for this to be fixed, major client uses webmail only and cannot access it.


all of these were fixed when Decker notified us ;)

[LSComputers]

:) Glad to see your back on and at full speed Roland.

I think this thread possible could be closed? It seems most of Rolands clients are back on there feet so this wouldn't be needed open. Of course this is his and mods decisions.. Just an idea :)

[eadwired]

Mine hasnt been resolved yet. I'm still in the dark.

LICENSE noconnection

WHMCS has not been able to verify your license for the past 6 days or more.

Before you can access your WHMCS Admin Area again your license needs to be verified.

Please email licensing@whmcs.com as soon as possible.

This means, I cannot access my server not even FTP. :(

[JewlzK]

Mine hasnt been resolved yet. I'm still in the dark.

LICENSE noconnection

WHMCS has not been able to verify your license for the past 6 days or more.

Before you can access your WHMCS Admin Area again your license needs to be verified.

Please email licensing@whmcs.com as soon as possible.

This means, I cannot access my server not even FTP. :(

Edward please email me at my personal email address (you have) with all of your issues so I can address this right now.

[eadwired]

email sent. Thank you Roland.

[JewlzK]

email sent. Thank you Roland.

and replied ;)

[eadwired]

got yer reply anyways. Still I cant access the cpanel.. We cannot change the IP;s, my clients are bashing on me already. It's like 3 days now.. hope you can remedy on this immediately..

It really sucks.. frailty feeling..

[eadwired]

now is the worst part..

Pinging 216.139.83.75 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Damn!! What is it now?!?!

[webadpro]

Eadwired, if I were you, try submitting a ticket, and it might get fix faster.

[eadwired]

How I wish!!! Even if i spam tons of email for sure you get a reply of "I will gladly answer all of your questions shortly...." ..Well, I don't know how do you define shortly.

I don't wanna be mean but 4 days is such a ridiculous downtime!

[[JSH]John]

I know this is a stressing time for you but keep posting your problems won't help, contact Roland and I'm sure he'll check the problems as soon as he's able to. It's a stressing time for him too, there's probably quite a few clients having the same type of problems.

[Decker]

Rolands working on the tickets again now.

[JewlzK]

Rolands working on the tickets again now.

I never stopped ;)

Edward I've been working on your VPS issue. There are 4 other technicians available in the support ticket area right now please submit a ticket with all of your concerns. Rest assure though that I am working on your VPS right now.

[JonnyH]

I've also posted another problem Roland, needs fixing ASAP.

[webadpro]

Give it time, and I'm sure everything will get done Jonny! ;)

[JonnyH]

Problems are getting through everywhere. Fantastico, yum, mod_layout.

[Joe.F]

Everyone's VPS is operational, which I can vouch for.. I just fixed your resolv.conf settings Edward, so your cPanel license is fixed, and you can ping from your VPS as well. Sorry for the inconvenience, but your IP Configuration needed a second look.

[Decker]

Well I think we've got everything on ours sorted out :smiley2:

And I can confirm Jewlzk's billing system is definately working :rolleyes::bkick:

[Craig]

Lol, I've been gone for 4 days and look what happens :p.

Can someone fill me in on what happended, I cant be arsed looking through 19 pages.

Thankings.

[eadwired]

FTP / cURL issues / email routing problems still exist..

Thank you for the up but definitely it has still some glitches. Hope you can fix this the soonest. Thank you.

Also posted ticket.. sent to personal mail.. so I guess you can sense my urgency on this.:devious2:

[JewlzK]

Lol, I've been gone for 4 days and look what happens :p.

Can someone fill me in on what happended, I cant be arsed looking through 19 pages.

Thankings.
Tylar starts hysteria
JewlzK changes DC's
Roland (me) been running from cops :lol:
Clients back up, cops still chasing



:beer:

[Decker]

Tylar starts hysteria
JewlzK changes DC's
Roland (me) been running from cops :lol:
Clients back up, cops still chasing


World peace declared!
Food now Free!
BEER now FREE!
Webhosts all declared insane!

[Joe.F]

I could use a beer right about now Rickie ;-)

Share the love, can we?

--

Edward, I'm checking your ticket now

[Cam.]

Tylar starts hysteria
JewlzK changes DC's
Roland (me) been running from cops :lol:
Clients back up, cops still chasing



:beer:

Lol! :lol:

[eadwired]

:mad::mad::mad::mad::mad:
:angry2::angry2::angry2::angry2:

Wh**tt Da F***ck!!?!?

What is this apache test page again!?! You didn't even give me a notice what you are doing!??! You expect me now to understand you?!?!

I believe you still have some issues, I demand full refund of my payment since I have got nothing for the last 5 days of downtime. I think I just paid last Saturday when the downtime had started. Give me my files back and I will have my transfer.. You give me leeway for everything. I hate your service.. And I demand your assistance in my transfer..

Just make this up within the hour so I can keep track of my websites. I will transfer over the weekend. Understand?!?

WITHIN THE HOUR!! DO I MAKE IT CLEAR?!?!

IP: 216.139.83.75

[Decker]

I'd be interested to hear the response on that error too, see if it matches the one I got :(

[eadwired]

It is not that I am damaging your reputation but it how I felt being left in the dark for 5 days!! 5 days!?!! Oh my god!! Call me I'm hysterical but this is the worst! I had my patience everytime.. But it's really beyond this! I must DO THE DEMAND NOW!!

[utcrazy]

Hi Jewlzk crew. I'm working with eadwired to get his accounts back up on our servers. Could you please take a look at his cPanel/WHM and try to get that working?

Thanks

[Decker]

It's not my rep, I had the same error, very suddenly and more.

Good man UT

[J J]

I'd be interested to hear the response on that error too, see if it matches the one I got :(

What response did you get? (Just curious)

All the best.

[utcrazy]

I hope someone at Jewlzk is working on this.

[Decker]

It was a couple of cPanel errors - that was it and I had to ask, no software changes from our side so they just happened.
I've also just had to 'upgrade' PERL since it seems my version 5.8.5 was not high enough, had to be 5.8.8, no problems with that - except it WAS 5.8.8 previously.


Whistles the 'Twilight Zone' theme tune

[LSComputers]

As do I, seems they went up and now problems, Decker did you say you had this issue?

[Decker]

Yep, was looking at a site one minute clicked and gone (back to cPanel default page)

[LSComputers]

Typically if that happens its an zone file issue.. But things seem to be flaky still with all the changes going for them.. I am sure its nothing to bad but this does hurt the clients.

[Decker]

Checked everything before logging the ticket Josh, to tired tonight but I'll be checking the bash history tommorow (should have though of that earlier :D)

[eadwired]

Everyone in Jewlzk Please EXPLAIN! You are making me WORSE now! :devious2::devious2:


Edward,

We do not offer refunds on VPS services. I will however issue out a credit to your account for this coming month should you wish to continue hosting with JewlzK.



Thank You,
Roland DLC

My Answer:

o eadwired@gmail.com,
date Nov 4, 2007 4:36 AM
subject Credit Card Payment Confirmation
mailed-by bumblebee.jewlzk.com

Dear Edward Salas (eWeb Hosting Services),

This is a payment receipt for Invoice 743 generated on 10/28/2007.The payment has been taken from your card on record with us automatically.

Amount:
Status: Paid

You may review your invoice history at any time by logging in to your client area.
https://secure.jewlzk.com/viewinvoice.php?id=743

Note: This email will serve as an official receipt for this payment



I believe, that when I paid on that day it started DOWNTIME and I MUST SAY SO UNTIL NOW!! Your FTP sucked! EMAIL ----ed up!

I posted and waited, I believe I am on the right side to BE ON RAGE and be FRANK enough with you.

I am CALLING IDD MANY TIMES MINUTES AGO BUT NO ONE ANSWERED!
+12104885047


Edward,

In our continuous efforts to better serve you, the customer, we are constantly upgrading our network and servers to better fit the demand by our fabulous clients and patrons such as yourself. Today, this reflected upon an Apache Upgrade on node .27. Unfortunately, your VM had to be stopped in order for this process to complete successfully. Your VM should have been started long ago, please notify me if it has not been.

In regards to your request for a complete refund of this months payment. We will gladly apply a credit towards your next months payment with the following formula: Payment-(Payment / (5/31)). This gives you full payment for all of the days of continuous downtime. If you are going to request a refund and leave our service, we have no good faith or presumable reason to assist you with the transfer of your data off our network.

We apologize for the inconveniences and have a nice day.

Kind Regards,
Joe Fasone


I haven't got a good sleep since the last 72 hours because of this and after all this is what I get!!

Oh c'mon you're kidding me..

[eadwired]

main Concern!!! Up The Websites Within The Hour Or Two!!
main Concern!!! Up The Websites Within The Hour Or Two!!
main Concern!!! Up The Websites Within The Hour Or Two!!

do I Make It Clear!

[LSComputers]

eadwired, I do apologize, looks like Roland and Joe are starting to have some negativeness coming at them again...

But I would stress you do not go overboard yelling at them here, I know this is frustrating I would be completely pissed as well.. But yelling at them here could result in you being banned, suspend or something like this, which would limit this last resort of help.

Just a caution. But I hope this crap is resolved for you.

EDIT:

This is directed at Jewlzk, How the hell can you state to a client because you are leaving we do not need to help you one bit? Joe your company just screwed this client over with no help at all or information about the downtime till after the fact. This is poor... This is unneeded and is complete bull, your company is responsible for his service which was crap since basically day 1 if I understand his posts.. I just gave him heck for being over upset but with that being read, I would be warning off all clients from you.

Maybe you are not a believer in what comes around goes around, but my friend if you helped the client, the client may end up helping you some day.. It looks like your burning bridges for Roland and thats not very good as a "Director". Now Sure this isn't my business, but I feel its unfair to any client, hence this post.. I would recommend helping them not leaving them hanging!.

[jerryroberts12]

Very bad "Director :( "

[eadwired]

Hi! I know this could happen but as you know you cannot blame a client RAGING for simple actions which should been gave notice to us.

Anyway my apologies for those action. For real, I haven't slept when I went home to find out those apache test pages so it completely blow me off.

I am still waiting even though I'm not expecting payments now but as for the last few months of my stay with Jewlzk they were good. Though there were some glitches I guess everyone has it. But this incident really made insane. Repetitive events and were unnoticed to us.

Please do bring my sites up.

[Trexhost]

This thread has once again grown and it seems problems have continued to exist.

I do hope though that thing get resolved, it seems there are alot of customers business' at stake here.

James

[Jan]

Sounds like everyone should pack up and leave if it gets resolved "again" :S

[JewlzK]

I didn't read through all of this, however Edward I do apologize for all of the downtime you have experienced. I and other technicians have replied to your tickets. We attempted to log into your VPS earlier with the login details provided by you however they are not working.

I have emailed you, left you messages on MSN. We need your login details in order to resolve your issues.

Kind Regards,
Roland DLC

[JonnyH]

I didn't read through all of this, however Edward I do apologize for all of the downtime you have experienced. I and other technicians have replied to your tickets. We attempted to log into your VPS earlier with the login details provided by you however they are not working.

I have emailed you, left you messages on MSN. We need your login details in order to resolve your issues.

Kind Regards,
Roland DLC
Roland can you fix our VPS cPanel license again. I left you a message on msn about it.

[eadwired]

Sites up now!

Thank you for your efforts! I am still thinking for the next move. I hope this will not happen again.

[Decker]

Sites up now!

Did you get a response as to the cause?

[eadwired]

Hi Decker,

I don't know if the their reply below was really the cause of it.


We understand your frustration and are doing all that we can to get everyones' sites up and stable. There have been unexpected complications with the VM software, however we are working through it. It will be fixed or the VMs will be moved to another server. Both paths are being taken.

[Decker]

Thanks, I'm putting together a list of questions and details at the moment to submit to Roland to hopefully cover most, which again hopefully will give Roland the ability to answer a bulk of questions in a few simple answers rather than a load of scattered ones.

Through all this there have been other non-associated hosts/suppliers that have basically checked into this thread (and not tried to poach clients) to help, and they are appreciated for their support and their glowing view on customer service within the web hosting industry at least it shows a community of clients and providers that breaks the 'standard' of the cut throat business world.

Bad situation with 'It's a Wonderfull life' thown in :) - http://www.imdb.com/title/tt0038650/

Hopefully.

[Decker]

Hi mate, hope your getting through this not too deeply scared.

Okay right into the questions/queries

1. To confirm, new DC is by 'http://www.aldridge.com'

2. They don't state any DC/NOC details but they do have 216.139.64.1 - 216.139.95.255 assigned as trip.net and state Maxen, still no further forward on info, can you give more? P.S. your the 'The Enternet (Getting Started)' at http://triplecrown.aldridge.com entry.

3. Most concerning, as I've already noticed slow down on all accesses from a 4M/10M & a 20M pipe (some of these are done though VPN access through a Cisco VPN client/server network I have) - 'Each individual rack unit comes with .5Mbs of 95th percentile of Maxen bandwidth', that's 0.5% of 95%tile. Can this be correct? If so this is extremely low.

4. Security - 'We maintain a fully redundant firewall with all port connections closed except those you’ve requested open' - what every one - I've had CC payments refused due to their 'security' on port 443

5. Who are your support folks, names, positions, etc.

And I'm only starting.

[Eclouds]

Decker,

You are on a roll :)

[LSComputers]

Hi mate, hope your getting through this not too deeply scared.

Okay right into the questions/queries

1. To confirm, new DC is by 'http://www.aldridge.com'

2. They don't state any DC/NOC details but they do have 216.139.64.1 - 216.139.95.255 assigned as trip.net and state Maxen, still no further forward on info, can you give more? P.S. your the 'The Enternet (Getting Started)' at http://triplecrown.aldridge.com entry.

3. Most concerning, as I've already noticed slow down on all accesses from a 4M/10M & a 20M pipe (some of these are done though VPN access through a Cisco VPN client/server network I have) - 'Each individual rack unit comes with .5Mbs of 95th percentile of Maxen bandwidth', that's 0.5% of 95%tile. Can this be correct? If so this is extremely low.

4. Security - 'We maintain a fully redundant firewall with all port connections closed except those you’ve requested open' - what every one - I've had CC payments refused due to their 'security' on port 443

5. Who are your support folks, names, positions, etc.

And I'm only starting.

Decker, I know the exact problems with all the above questions you have. Me and Tylar during the move of one of there clients noticed all of those problems. The network is complete crap from what we saw...

Bad datacenter choice if you ask me.

[Eclouds]

Happens. If it is as bad as you say, they will have to deal with the unsatisfied clients. I would have thought they would at least test the network before moving but again it was done in a rush for whatever reason.

[JewlzK]

Roland can you fix our VPS cPanel license again. I left you a message on msn about it.


My computer is bogged down right now I'm not even on MSN. Just submit a ticket...however I do think we took care of this for you earlier today. Please correct me if I'm wrong.

[JewlzK]

Hi mate, hope your getting through this not too deeply scared.

Okay right into the questions/queries

1. To confirm, new DC is by 'http://www.aldridge.com'

2. They don't state any DC/NOC details but they do have 216.139.64.1 - 216.139.95.255 assigned as trip.net and state Maxen, still no further forward on info, can you give more? P.S. your the 'The Enternet (Getting Started)' at http://triplecrown.aldridge.com entry.

3. Most concerning, as I've already noticed slow down on all accesses from a 4M/10M & a 20M pipe (some of these are done though VPN access through a Cisco VPN client/server network I have) - 'Each individual rack unit comes with .5Mbs of 95th percentile of Maxen bandwidth', that's 0.5% of 95%tile. Can this be correct? If so this is extremely low.

4. Security - 'We maintain a fully redundant firewall with all port connections closed except those you’ve requested open' - what every one - I've had CC payments refused due to their 'security' on port 443

5. Who are your support folks, names, positions, etc.

And I'm only starting.

Decker,

I"m going to go ahead and copy these, and then reply to them via the JewlzK forums as all of these items pertain to JewlzK, and JewlzK clients.

Good questions though...keep'em coming

Roland DLC

[JonnyH]

My computer is bogged down right now I'm not even on MSN. Just submit a ticket...however I do think we took care of this for you earlier today. Please correct me if I'm wrong.
Yeah it's working now. I think there's problems sending emails though. If you could check that.

[JewlzK]

Yeah it's working now. I think there's problems sending emails though. If you could check that.


Sure no problem. I'll be logged on the JewlzK forums and of course the client area. If you can send me your VPS information via JewlzK forums PM, or ticket system I'll gladly take a look at this for you right now.


Thank you for your patience Jonny.

Roland DLC

[LSComputers]

Decker,

I"m going to go ahead and copy these, and then reply to them via the JewlzK forums as all of these items pertain to JewlzK, and JewlzK clients.

Good questions though...keep'em coming

Roland DLC

Personally, I think this is something that should be dealt with there, instead of all over the place, Your client is asking here, you have made alot of people interested in this thread.

Just my own opinion. Either way hopefully your clients finally are looked after. I would have to agree with TrexHost when he stated that this move of yours was way over rushed and planned poorly, hopefully you guys learn from it.

But it would be nice if you can address the fact you and your staff are telling a client thats gone though hell that he gets no help if he claims he wants to cancel?... Thats very poor customer service, if you help them still when someones gonna leave, you may show them you care and they stay, guess you don't understand that.

[Darknight]

Personally, I think this is something that should be dealt with there, instead of all over the place, Your client is asking here, you have made alot of people interested in this thread.

Just my own opinion. Either way hopefully your clients finally are looked after. I would have to agree with TrexHost when he stated that this move of yours was way over rushed and planned poorly, hopefully you guys learn from it.

But it would be nice if you can address the fact you and your staff are telling a client thats gone though hell that he gets no help if he claims he wants to cancel?... Thats very poor customer service, if you help them still when someones gonna leave, you may show them you care and they stay, guess you don't understand that.

Quoted in agreement!
Couldnt have worded it better myself :lol:

[DanTheMan]

wow, i just spent an hour or so reading through all of that. But it's nice, you get some publicity from running from the cops as always, you should implament that into a slogan or something (So good even the cops want us) lol

but congrats on being back and i hope everything goes well :D

[JewlzK]

Personally, I think this is something that should be dealt with there, instead of all over the place, Your client is asking here, you have made alot of people interested in this thread.

Just my own opinion. -Thank you for sharing it Either way hopefully your clients finally are looked after. -They will be as they always have been. I would have to agree with TrexHost when he stated that this move of yours was way over rushed and planned poorly, - You are stating this as if I did not already know this. Unfortunately there was no other option. hopefully you guys learn from it.
But it would be nice if you can address the fact you and your staff are telling a client thats gone though hell that he gets no help if he claims he wants to cancel?... - I already apologized due to Joe's response in a previous post, and I did email Edward personally with an apology. Thats very poor customer service, if you help them still when someones gonna leave, you may show them you care and they stay, guess you don't understand that. -I've been running JewlzK for 3+ years you honestly think I don't know this?

I appreciate all of your concerns LSD and love how you and Tylar have tried to come to the rescue. (sarcastic)

I am done with this thread, for all JewlzK clients please feel free to post any, and all questions via JewlzK forums or via ticket system. The more questions the better as it helps all JewlzK clients in general with any concerns.

Roland DLC

[Darknight]

Well since this is FWS and not Jewlzk support & Since the owner of jewlzk is "done with this thread" can we please close it? Its getting annoying seeing it popup all the time...

[LSComputers]

Agreed

[Joe.F]

Well, sorry for the delayed reply in my defense, but the reason I replied to Edward telling him we will be unable to move his files over. The reason I did this was simply because, he requested a full refund while I believe - don't quote me on this, as currently I cannot bring up the information from my present location- that he has been a client for over 30 days. I offered him a simple refund, which is that of the $ for the value of 5 days of his hosting, which was what he was down for. He requested a full refund of his payment, of which we still intend to provide service for - as this isn't his first payment with us. If Edward had wanted the 5 day's of credit, and have us transfer his account at the end of the month when his service is up, we will be more than helpful to accomodate, but at present, we still intend to provide his VPS service as his account is good standing, but he must choose, 5 days and cancel at the end of the month, and we migrate his data, or cancel today. If any of you misunderstood that, you can let me know.

[LSComputers]

It doesn't matter, he wanted you to have his files online to get. You have no legal right to hold details if hes canceled even if hes taking a full refund. You are require to provide them, its a simple as that.

He didn't say, pay me 100% and keep my system online he said have my system online so I can get my files.

But none the less, you as a director should be using more professional in the way you deal with a client.

[Joe.F]

It doesn't matter, he wanted you to have his files online to get. You have no legal right to hold details if hes canceled even if hes taking a full refund. You are require to provide them, its a simple as that.

He didn't say, pay me 100% and keep my system online he said have my system online so I can get my files.

But none the less, you as a director should be using more professional in the way you deal with a client.

And you as, one of your many signature titles:

Should use proper grammar, and not put words in my mouth :-P chuckle.

I didn't say we wouldn't provide him his data, we just would not handle and perform the move for him, where are you getting these details from.

[Darknight]

EDIT: CBF"ED
Lets just say i LOL'ed

[Joe.F]

LOL. What's CBF?

[Darknight]

Cant be fudged... as in I really cant be fudged fighting with you so I removed my post.
I like windows.

[Joe.F]

Mmkay, think I get it now.. and windows relates how?

[Darknight]

Dont you think its just easyer to give him the refund put the vps online and let it be? I mean it seems the best choice IMO.. No point keeping unhappy clients, Better to let them leave with as less fuss as possible, then when they leave atleast they leave with respect.

[Joe.F]

Well, what I'm really trying to do here is not so much - show that I'm a heartless son of a gun, but rather abide to policy and give fair treatment to all customers, without going well off the beaten path. Yes, I'm very accommodating as the terms of that, but we cannot give every client full refunds, it's just humanly not possible. As we intend to provide the remaining X days of service, it would not be comparable to give 30 days of his money back, leave his VPS online - taking resources from fellow clients, and then assist in the removal and successful transfer - rather than just giving him his data, to a new provider.

[Dan]

Since Jewlzk is back working, and issues have been sorted in regards to the original topic of this thread, I am now closing it.

If people are still having issues with Jewlzk then I suggest contacting them through the proper channels.