Jewlzk.com Gone?

[Mystikk]

Hey All,

Now i hate to be a ---- disturber - i left jewlzk a few months back and have never looked back. However i kept one of my close friends on his network. She came online today to find her server not working. When trying to contact Jewlzk his site aswell is down.

I told her to contact Zogmo directly - and sure enough, Roland walked out of Zogmo with the servers today oweing roughly 50,000 to Zogmo. Rather then paying this bill he has sold his servers to someone else. Apparently there is a pursuit going on by the cops.

Lucky enough I have a few machines left and I am working overnight to get her on a new box, but i find this quite rediculous. With absolutely no notification to clients.

Best of luck to all customers, If you need any help - let me know. I am working with the company which the servers were sold to. Hopefully we can get your data back.

Cheers,
Tylar

[Clayton]

Is joe from vetrox still with them? He brings epic fail to every company he lays his fingers on.

Sad to hear that about Jewlzk, the owner seemed real nice.

[Eclouds]

Agreed. Nice would not be the real word though. Copying someone else's domain name to make profit is not "nice" (An old domain name of mine). The wheel turned :)

[Mystikk]

Yeah - Joe is probably what did it. We will see much more of him - i can feel it.

Roland was a nice guy - really nice - but being nice doesn't always get your business the solutions and stability it needs.

[Dan]

Roland from Jewlzk is a really nice guy and has helped me out a lot in the past. That will not go unnoticed.
However, I also left Jewlzk about 2 or so months ago for a number of reasons:

1. Stability - Poor
2. Support (started fantastic bu gradually disintegrated)
3. Uptime - Almost impossible to give it a figure.

No offense here intended on Roland, he's a top guy, but this is what happens when you buy cheap bandwidth.

[J J]

I had two servers with them for over 6 months! :cry2: I even talked to Roland on the 2/11/2007, it seems this has happened all on the 3rd in on.

I emailed Zogmo LLC, who are the datacentre providers:


"Zogmo just wanted to let you know that your servers are down to no part of Zogmo. The servers were removed from Zogmo after the owner of JewlzK sold to a “discount” facility, with no notification, or warning to their customers or Zogmo that they were being sold for a profit, reliability or continuous uptime of JewlzK customers was of no consideration in the sale. The only concern of either the previous owner or the new owner of JewlzK was that of profits from the customers. We are sorry for any problems this move has caused; please contact the new owners for problems on Monday morning as they do not have a 24x7 support center. Jewlzk move from Zogmo was not due to action taken by Zogmo. Zogmo continues to offer the same outstanding services that they have offered to JewlzK and its customers in the past."

Fabulous. I also had a backup storage server with them, I guess that isn't any good either. To be honest, I think Jewlzk, was losing money, seeing as they had lost their main server client, who spent near to $700/ month on 2 servers. (Which is what I heard from one of my sales staff) Luckily I have my own backups, however my clients/customers mostly do not.

Edit:

I can't even phone Roland, says his office is closed. - Though Zogmo said I will have to contact 'x' on Monday.

The sad thing is that I was also asking him about purchasing a Dual Opteron and a Dual Xeon, and he was urging me to purchase as soon as possible. - Btw, who are the new owners? I would like to contact them.

.... Now to phone up the bank as Paypal won't do anything... "Welcome to the worst day of your life"!

[Dan]

Btw, who are the new owners? I would like to contact them.


The domain "jewlzk.com" is still registered to Roland.

[J J]

The domain "jewlzk.com" is still registered to Roland.

I'm talking about the server(s), apparently he sold them off to someone. I could not care less about his website - I had quite an apparent friendship with Roland, I can't believe he would do this to me.

[Dan]

I'm talking about the server(s), apparently he sold them off to someone. I could not care less about his website - I had quite an apparent friendship with Roland, I can't believe he would do this to me.

Oh ok. Sorry.
Yeah I agree with you. But, let's give the guy a chance to come here and post about what's going on. :)

[J J]

He's not going to come here and explain anything. For instance:

I have phoned him. His office is apparently closed.
I've been told by Zogmo, LLC that he has sold all his gear. (Zogmo is the datacentre that used to provide Jewlzk -- they are essentially the upstream provider; so they know what they are talking about)
Rolands 'IM' is up and running, yet I cannot get through to him, his status is set to 'away'.
There is no other way to get in contact with him, unless he comes to us.Zogmo LLC have been kind enough and are finding out the details of the new owners of the equipment (servers etc) I will give this information to Jewlzk clients, once I obtain it.

--- Side note:


If you are a customer of Vlexo.com, you will receive a refund upon request. Please send an email to: request@vlexo.org with your last paypal transaction ID. (Currently I am not able to give you your data back, however I'm trying my best) --- Perhaps it wasn't a good idea to have a backup server with Jewlzk huh. I would have never known, I mean Jewlzk have been running for over 4 years, I thought it was a legit business.

I would like to apologize for this. However I cannot solve the situation and most likely it will take time!

Edit:

I've contacted Zogmo regarding this. They said they will get information on the new owner of the equipment ASAP. I will try and get back to everyone who was a customer at Jewlzk.com.

[JonnyH]

Brilliant, so my newly ordered VPS has gone. And im cash down.

[nickcmp]

Awesome, me and jonny havent even had the VPS for 24 hours and its disappeared.
thanks jewlzk :beer:
:knockedou

[J J]

Jonathan,

My apologies for the unexpected downtime, we planned to get this upgrade done next Friday and give all clients one weeks notice, however that did not pan out as we had liked it.

We had to upgrade our IP's in order to have a BGP network setup now. BGP = redundancy if one provider goes out the other kicks in and no downtime at all anymore. Due to this addition of 4 more providers we were forced to change IP's as well.

Your servers are already online with the new ip's and ready for use, we simply need you to update your nameserver IP's

The last octets of the IP's will remain the same meaning the last .XX i.g. 38.114.204.194 = 216.139.83.194

Please update your nameservers by simply changing the first 3 octets from 38.114.204 to 216.139.83

If you have any questions please let me know. Again I do apologize for this, however you will love the new bandwidth speeds which will be great for all of your clients.

If you speak to shikhir please advise him to do the same for his VPS. I am trying to get a hold of as many clients as possible.

Please email me directly to my personal email address should you have any more problems/questions as my company box is not online due to all of this network upgrades.

Kind Regards,
Roland DLC

I'm confused. oldman2

[Decker]

If you have boxes that were in Zogmo try modifying your access IP's to 216.139.83.last octet to whatever it was previously.

Not saying any more at the moment and this may not work for you.

Just say I'm working on finding out more from our side of things not Jewlzk's side.

Pipped me to it JJ - can you log in as root?

If you can't find yours let me know the main domain name and I'll see if I can find it for you.

[JonnyH]

Didn't work here.

[Decker]

What's the domain name Jonny?

[Mystikk]

Jonny - if you want - i will help you out and give you guys a free vps to get you back on your feet. I've got a lot of respect for Kwix-Host. If your interested add me to msn: bakedkarma@hotmail.com

[Decker]

Think it's more a case of data and DNS that's the big worry.

[JonnyH]

KwiX-Host.com it was, but I've swapped the NS back to our old host who always sit by us. Thanks for the offer tyvo, I'll see how it turns out. I've got all the data secured, it's all fine.
This was our VPS ip:
38.114.204.161

[Trexhost]

Oh ok. Sorry.
Yeah I agree with you. But, let's give the guy a chance to come here and post about what's going on.
I've alwyas held high respects for Jewlzk, and have to agree with Dan. Lets let the man come on here and speak his side.

It seems very unprofessional and very rare that a datacenter would not only communicate with customers about jewlzk, but also give out inside information like that about one of there customers, regardless of the situation or problems jewlzk may have caused. That just doesnt seem rigt

There are always two sides of a story. I'm curious as to see what unfolds from this as well
James

[Eclouds]

Unfortunate. It seemed like a stable company, it is surprising that it comes to an end in such ways. Sounds to me like someone needed a quick buck from that sale.

[Mystikk]

No Problem Jonny - It's the little i can do for a great provider. If you need any assistance - add me up aswell - i can help you out.

Anyways - apparently - their is a new owner and he is trying to save the clientel - we shall see what happens. I know that my friend isn't staying with his bs tactics any longer.

Trexhost - IF you were owed 50,000k wouldn't you say something to try and get your money or find out more what's going on? Maybe I'm wrong, we will only know when he comes to speak his piece.

[Decker]

B class scan is still running and your's hasn't shown yet (takes ages to do one of these) apparently the range is still in Houston.

[J J]

If you have boxes that were in Zogmo try modifying your access IP's to 216.139.83.last octet to whatever it was previously.

Not saying any more at the moment and this may not work for you.

Just say I'm working on finding out more from our side of things not Jewlzk's side.

Pipped me to it J J - can you log in as root?

If you can't find yours let me know the main domain name and I'll see if I can find it for you.

I have 2 servers with Jewlzk, and I cannot login to root using any of my passwords via root SSH/WHM.

Also when I said I was confused, the OP of this thread said there was trouble with Roland (being chased by cops) and also selling all his equipment. Then suddenly I get an email from Jewlzk.

I mean if Roland had things sorted, surely he would have his very own website up? :confused4 He has left us with no means of support.

My main IPs:

38.114.204.30 ns1.vlexodns.com
38.114.204.31 ns2.vlexopremium.com

[Decker]

Trex the DC is simply stating the facts, as their rep is on the line to so they have to be clear.

[JonnyH]

Yeah, I've made him aware, from the sounds of the email at first respone it could have a fishy side. Revealing details to anyone who asked, personal details. I got the same response so yeah. We'll see what Roland says. Anyone got a phone number? Mobile?

[Decker]

I have 2 servers with Jewlzk, and I cannot login to root using any of my passwords via root SSH/WHM.

Also when I said I was confused, the OP of this thread said there was trouble with Roland (being chased by cops) and also selling all his equipment. Then suddenly I get an email from Jewlzk.

I mean if Roland had things sorted, surely he would have his very own website up? :confused4 He has left us with no means of support.

I'd ignore the cop chase post, even if the Jewlzk box was up it still has to propogate, I got the same e-mail about 7 hours ago so he's possibly just getting round everyone.

I was checking about root as to cleanly shut a server down you have to login as root, so he's likel;y had to brute force/hack the passwords to change them so he could shutdown the boxes without just pulling cables.

Do a tracert too JJ to check the box your logging into resolves to the right domain/server name.

[Mystikk]

I have 2 servers with Jewlzk, and I cannot login to root using any of my passwords via root SSH/WHM.

Also when I said I was confused, the OP of this thread said there was trouble with Roland (being chased by cops) and also selling all his equipment. Then suddenly I get an email from Jewlzk.

I mean if Roland had things sorted, surely he would have his very own website up? :confused4 He has left us with no means of support.

Just the means of the story as it was told to me. What we understand so far is that there is some debt with Jewlzk and Zogmo, however all Jewlzk servers were picked up last night and then taken to, what I guess as, another DC. According to Zogmo these servers were sold to that company which is a discount provider. I have been able to access one of my clients servers their, and I can tell you already the new network, even with this so called redundancy, is absolute crap. As more and more servers are getting put online, the network is bugging down and getting slower and slower. This is definably not an upgrade.

Cheers,
Tylar

[Decker]

PM'd you the number I have Jonny, please don't post it, if anyone else really needs it ask me.

[JonnyH]

No problem, Cheers Decker. Hope the international call won't rack up the cash.

[J J]

Decker, can I also have the number? Also what number is this, I have his office number, however I called him this morning and couldn't get through to anyone.

Thank you.


Just the means of the story as it was told to me. What we understand so far is that there is some debt with Jewlzk and Zogmo, however all Jewlzk servers were picked up last night and then taken to, what I guess as, another DC. According to Zogmo these servers were sold to that company which is a discount provider. I have been able to access one of my clients servers their, and I can tell you already the new network, even with this so called redundancy, is absolute crap. As more and more servers are getting put online, the network is bugging down and getting slower and slower. This is definably not an upgrade.

Cheers,
Tylar


I remember a Tylar that worked for Jewlzk, are you him?

[Mystikk]

I've made a call to Roland on behalf of Johnny and my cleint, and left a message. Hopefully he will call me back so that I can get a response. I will let you know what i find out.

Cheers,
Tylar

[JonnyH]

Here's the email I got:
http://img235.imageshack.us/img235/5213/zogmoda5.png

[Decker]

Yep Tylar posted a couple of times as tylar_jewlzk if I remember right, that comment is a bit off as the switch might not be configured yet to full speed that the boxes are being connected too.

PM'd you the number JJ, might be the same one.

[Mystikk]

Yes - it was me who worked there. I left for reasons which I prefer not to disclose. This is the reason why I am trying to rectify everyone's problems because I have a lot of contact info for Roland.

However - at no time, do i want to be affiliated with Jewlzk in this ordeal. I left 4 months ago, and I had no part in anything that is going on.

I am simply the guy looking to get the customers which he has left deaf, some answers.

Cheers,
Tylar

[Galaxy-Hosts.com]

According to Zogmo these servers were sold to that company which is a discount provider. I have been able to access one of my clients servers their, and I can tell you already the new network, even with this so called redundancy, is absolute crap. As more and more servers are getting put online, the network is bugging down and getting slower and slower. This is definably not an upgrade.

Cheers,
Tylar Do you know where the servers are now located? Have you tried a doing an rDNS on the IP? If people knew where the servers were being moved it might be helpful as the could contact the new owner (if Roland indeed sold out).

[Decker]

The range appears to be still in Houston, TX and most IP's rDNS to vsbw.com, a very cheap looking company I'll admit, the servers (including the jewlzk.com ones) appear to be there but getting root to your server is still a problem.

The root part suggests that Roland had to hack the boxes to do a clean shutdown rather than just power them off (this is a good thing and suggests he's trying his best), so there might yet be a bright side - I hope.

tyvo did you manage to get root on the one you could access?

[Decker]

This is just an aside and possibly nothing but for the first time over the last week zogmo.com machines started to connect to my sites (logs and stats showed their own zogmo.com systems) - wonder why that was?

[Mystikk]

Yes - I was given root access to the box last night - the machine has all the data - and we are currently working on moving it to a machine on my network.

The dns was messed up - but after some easy DNS ip changes, it was fixed.

The provider he moved to is a cheap provider, and I am giving a pre-heads up that their network is absolute crap. It's slow, and I am using it right now.

I don't want to advertise in this thread as that is not what I am trying to do with this next sentence.

I am willing to help all Jewlzk customers get back on their feet. There are a variety of networks available, and I will recommend them to you. If your looking for a great american provider I will say that Richard and Patrick from Galaxy-Solutions.com are the way to go!

If your looking for a canadian provider, check me out.

However no matter where you go - i will do my best to help you get there. All you need to do is add me to msn, bakedkarma@hotmail.com. I will help you get your data moved over, free of charge.

Cheers All,
Tylar

[Decker]

Thanks Tylar, was it Roland that gave root back or was it unchanged?? As this seems to be the problem at the moment as we can't fix the IP/DNS issues.

And really mate take out those two paragraphs advertising, no offence to those you recommend as I have great respect for them too, but this is not the right time :) ands I know it's only because your trying to help in a very tricky situation.

[Mystikk]

Decker - i'll leave it up to the mods - I am just offering what I feel is a solution to the problem.

If the mods feel it's the wrong thing, please remove. I will take an infraction, i am just trying to help.

[Decker]

I know and just my personal opinion that it might be seen as a mistimed offer that's all :)

How about the above question about how you got root back?
the more we can get even small details the more we can help each other get this whole mess sorted, thanks.

[Jon.]

Not impressed. I've been getting a hell of a lot of downtime recently, and this just takes the biscuit. I was actually planning on moving anyway, but I'm still annoyed.

I'm on optimus prime, and I can get on through cpanel and ftp (luckily, as I have no other backups). All I can do is hope the server stays online for a few more hours...

[nickcmp]

If you're having probs, talk to Joe, he's a great guy and an admin at jewlzk, so far hes helping me and jonny. Contacts:

joe@vetrox.net on MSN
Codepro2001 on AIM.

[Mystikk]

Yes - I got my root back on the machine on the new network.

[J J]

If you're having probs, talk to Joe, he's a great guy and an admin at jewlzk, so far hes helping me and jonny. Contacts:

joe@vetrox.net on MSN
Codepro2001 on AIM.

I added him.

What kind of help would he give?

[Mystikk]

JJ, I'd be very careful when dealing with Joe.

He may just take you for a run for your money.

He's ruined multiple companies.

[Decker]

Yes - I got my root back on the machine on the new network.

:doh!: okay how many ways can I ask - how, who, why, where, what - throw us a clue why don't you!

How did you get it back????????? Who gave you the access details?????

[Mystikk]

Decker - My friend got a hold of roland last night. He gave her the details.

[Mystikk]

Sorry on the dbl dbl post.

I am working my best to try and contact Roland myself and get customer data. But - it's a challenge when you are trying to communicate with someone who doesn't want to communicate.

[Decker]

Thanks Josh, the cPanel logins are fine but as you know don't help in getting the whole server sorted out in the interm. So it needs root.

As you can see frustation is kicking in :) with not being able to get contact for the one piece of info we really need.

Thanks Tyler, at least it leaves a ray of hope as it seems he does have that info, so it's now a waiting game.

[Mystikk]

Hey Decker,

I understand your frustration bud. All I can dig up right now is http://maxen.net/contact.html

Let me know if that works,
Tylar

[Mystikk]

Just to let you all know that, the new network is horrid. I am having timeout issues like no tommorow.

[LSComputers]

I can understand completely how the frustration in something like this would be there. Tylar has filled be in on as much as possible, as well as the details here on this thread...

I am very sorry to see you guys going though these headaches, this is something no client should ever have to go through.

[Decker]

We got the same subnet ownership Tylar, thanks. - No reply :/

Ironically Josh we got a hosting award this week for reliability, customer satisfaction & 100% uptime - I'd be too embaressed to put that on the site now.

[Mystikk]

Decker,

Congratulations, and at the same time - I am sorry to hear that.

Like i've said, I am here to help in any way I can. If it means offering my support staff to you free of charge, I am willing to. I feel horrible for all the clients who are caught in this struggle.

UPDATE:

Somebody is lying in this whole issue. It's either Roland or Zogmo, I really don't know but you decide.

My MSN Convo with my client.
Ruth says:
1. Zogmo says the servers are gone
Ruth says:
2. Roland says the servers were getting a new bandwidth provider

So with this information and a simple tracert we can see that point 1 is correct, and point 2 is correct in the fact that they have moved datacentres however there is nothing to verify that the servers have been sold yet. That point is only proved correct if what Zogmo is saying is correct.

I am trying to keep everyone up to date on everything as I find it out, However do remember, I can't guarantee 100% accuracy as I am just the middle man.

Cheers,
Tylar

[J J]

I wish Roland would update us on the situation. - As he seems to be the only guy with the knowledge in his brain who can confidently answer 'What the heck is going on?' He is going to lose a lot of business doing all this; including my own.

[JonnyH]

Mine already has gone. I wish he could update the status though.

[Mystikk]

I am one of Tyvo's friends. Basically what he has been saying is what I have been hearing myself. I spoke with Roland on the telephone last night, and I was called by a rep of Zogmo last night also.

I don't know what the real story is, but I do know that something odd is happening here. All I want was a server with no downtime. I don't run anything fancy, just a few client sites as a sideline to my regular business. I got notified by siteuptime that my server was down, and as usual when it was down, it was a Saturday night (like the last big downtime). Traceroute told me that anything going to Jewlzk subnet (that I was aware of) died at the zogmo demarc router.

My downtime was something like 5 + hours because of changes required to update my registars, to update DNS servers, to get cpanel reregistered on the new IP and so forth.

I am up and running now for the most part. Am getting some timeouts, but mostly it is running. I am backing everything up JUST IN CASE.

I did not receive the official email from Jewlzk, I did receive the one from zogmo. Something smells very bad. The thing that bothers me the most is the total lack of notice that something was going to happen. If I had known this, I could make plans, tell clients, and so forth, but the first notice I had is that the server was down down down.

Whatever has happened, it is an ugly situation, as zogmo has advised me to move off that network NOW, and suggested some non zogmo hosted dedicated server hosts to go to.

[utcrazy]

I would never have pegged Roland as the kind of person who would do this. Very sad.

[Mystikk]

I'm glad to have you as one of our many customers Jonny. Thanks for your business.

Like I am continuing to state - i will help anyone who needs some help regarding the whole issue.

What I recommend is that you move to a new host, and contact me. I will be more then happy to try and fight to get your data back for you. I make no guarantees but I will do my best.

[JonnyH]

No problem Tylar, always glad to do buisness with you. I'll be looking forward into moving everything over.

[Jon.]

I'm glad to have you as one of our many customers Jonny. Thanks for your business.

Like I am continuing to state - i will help anyone who needs some help regarding the whole issue.

What I recommend is that you move to a new host, and contact me. I will be more then happy to try and fight to get your data back for you. I make no guarantees but I will do my best.

Just off topic, why is Gordon Brown fronting your testimonials? :p

http://torxcom.com/images/testimonialimage.jpg

[Decker]

Decker,

Congratulations, and at the same time - I am sorry to hear that.

Like i've said, I am here to help in any way I can. If it means offering my support staff to you free of charge, I am willing to. I feel horrible for all the clients who are caught in this struggle.


Many thanks Tylar, for both parts, but I sent our own home a few hours ago as there is not a thing they can do.

There is a huge difference in information from what we have and probably what has happened. I agree that Zogmo would not have details of the servers being 'sold' so that info is extranious.

The good point I'm holding on to is the fact that root access has changed and the only reason I can see is to ensure clean shutdown of servers, which suggests that it was all done with clients still in mind.

[Decker]

Just off topic, why is Gordon Brown fronting your testimonials? :p

http://torxcom.com/images/testimonialimage.jpg

WTF?

Do you realise how inappropriate taking a subject like this off topic is?

Hope you don't mind the bad rep :tired2:

[utcrazy]

You don't just randomly shut off servers for a few days with no warning. That is keeping clients as the last thing on your mind.

[Mystikk]

You don't just randomly shut off servers for a few days with no warning. That is keeping clients as the last thing on your mind.

That is what has me upset more than anything!!

[Mystikk]

My site is not fully complete. I apologize there is some filler text.

[Decker]

It's a bit more involved UT :)

[LSComputers]

Hello,

Addressed to multiple parties:

@Jon: I do apologize, our latest design is still being touched up, few links are still to be edited with proper details, as I am sure Tylar has posted before, our site is still under construction with this design. The image you described is just an link to our testimonials, it is no way a "person" leaving one.

As Decker mentioned, that this was something you could have messaged us about, instead of making us reply like this in regards to your unhelpful post.

@utcrazy/public: I would highly agree.. Theres currently an conversation going on with some parties (this is as far as I will post currently) regarding Jewlzk hopefully in a few Tylar and I can inform the community of whats been said, and have a chance to view the logs.

I will mention that Joseph Fasone (according to his msn name) he has admitted that no one in the company (Roland etc) is to be found, hes also mentioned hes had no luck getting access for any of there clients servers.. Which leads me to believe the statements of them being sold were correct. However I will await the conversation to be done, at which point I will take a look and were let everyone know the standings.

On behalf of TorXCom, we are working as hard as possible to get the clients effected by this some details and some resolution. The WebHostingTalk post that was left currently is as close as we have for details being left. The information post is left below:

http://www.webhostingtalk.com/showthread.php?t=646747

[CyberFM]

Hi all,

I know I'm new here, but I was investigating one of my sites being down and found an "Official Notice" on another site called http://webhostingtalk.com

Funny thing is, no one is posting around it there though:

http://www.webhostingtalk.com/showthread.php?t=646747&highlight=jewlzk

[Mystikk]

Conversation just ended, Josh will be posting it soon.

All I have to say is Joe is trying to save Jewlzk, and Roland is nowhere to be found. Lack of experience is what i am going to go on, as Joe has no clue how to change ips on servers.

Cheers,
Tylar

[Mystikk]

Well, Just another Update.

JJ, from this forum, is on my msn. I was talking with him regarding his current outage. After the conversation with Joe, Joe went and informed JJ that:

Jonathan J says:
Joe said to me that you done something to Jewlzk VPS'

Yes it's true. I have complete control on the Jewlzk network and I have taken out the VPS servers to benefit myself.

Just more proof on how idiotic this situation is. I am sorry, but this is just absolutely bullocks. I am working my best with my staff to help the community that they left hanging. In return I get accused of destroying Jewlzk..... Nice.

For those of you who know where I stand, and what I am doing, please post in support of me. If you think for some reason I did ruin jewlzk, please let me know your thoughts, so that I can rectify them.

Cheers,
Tylar

[utcrazy]

I'm sorry LSD and Tylar, what is your affiliation with Jewlzk? Why are you both "working hard to get data back" when it appears you had no affiliation with Roland? It looks like a blatant client grab to me, but I could be wrong. Please elaberate.

[impactgc]

It’s a great deal of surprise for me as well over this incident. All-be-it true that we are a competitor, as all of us are for the most part, we are indeed a *close* competitor. I’m in contact with Roland on a Daily Basis, regarding passive investment strategies, alliances, co-operative measures for Corporate Well-being, etc.

It is the better hosts who should actually stick together. With that said… I’m working on finding out exactly what is going on, as I’d rather not see a faithful competitor fall down… even in light of hard-times, it may be the case that someone needs to put their “best foot forward.”
I’m sure I’ll be in touch with Roland as soon as humanly possible… but if anyone has any top urgent priority information that needs to be sent to him.. feel free to email me the info and I’ll do my best to get it to them.

I’m sure that this is some sort of “one-off,” Roland and I always shared views about web-hosting, support, business ethics, etc. So I cannot and will not at this time believe that there is any wrong-doing going on here, short of possible mistakes in judgment and human error.


Thanks,
Adam Gratton
adam@igchosting.com
Impact Global Communications, LLC

[Decker]

Tylar we have no way of knowing this one way or another and so it's a mute point at the moment, Patrick pm'd me saying Joe was trying to get in touch, but nothing yet.

If he does I can do something to help him if it gets everone running again, propogation still has to be alloed for unfortunately.

[Jon.]

Well, Jewlzk.com's server is at least showing up now (albeit as a cpanel page).



WTF?

Do you realise how inappropriate taking a subject like this off topic is?

Hope you don't mind the bad rep :tired2:

Well I'm sorry then, I was just trying to lighten the mood a little. I now realise that such trivialities are not appreciated and will stay so on topic as though my feet were nailed to it. :)


@Jon: I do apologize, our latest design is still being touched up, few links are still to be edited with proper details, as I am sure Tylar has posted before, our site is still under construction with this design. The image you described is just an link to our testimonials, it is no way a "person" leaving one.

As Decker mentioned, that this was something you could have messaged us about, instead of making us reply like this in regards to your unhelpful post.

Hey hey, don't get me wrong. I was just making a joke :). Apparently the other forums I visit are more relaxed than I'd realised.

Sorry all.

[Mystikk]

Why are we working so hard?

I can tell you why. I've been in the boat with Jewlzk and I left. I know many other providers who are my friends, who moved out for the same reasons.

Sure - it may help me get a few clients, but that is not my stand. Like I have stated many times, pick any provider, I will help you get over there. Why am I doing this? Because i know what it's like to be the client. I had past affiliation with Jewlzk as a head staff member there and I know the customers and the community of customers that Jewlzk had. I liked every customer, and I will do my best to give them the best because that's all that they gave me when I worked there.

Read the situation as you may, I am being nice. I am sorry for this, and I know there is a huge lacking of it in the industry. People who know me directly and are my currently clients know the person I am. I have cage space, and the resources to pay my bills with my DC. I am not going anywhere, and going into Christmas i know how many businesses are affected. I have the time for anyone, client or not, I am a good guy, and at that, that's all I want to be. I am willing to help out whoever, whenever. Why? Because I have the resources to do so.

Cheers,
Tylar

[Joe.F]

The following is an important service message from of JewlzK.

Dear Clients, Patrons, and fellow forumgoers,

JewlzK scheduled a BGP network upgrade for Friday, November 9th, 2007. Due to the untimely need to move from Zogmo's facilities in Houston, TX, we had to expedite this process to last night, Saturday, November 3rd, 2007. Roland De La Cruz Jr. had attempted to send emails to a few affected customers notifying them of this change. All IP addresses were inadvertently changed. All JewlzK clients have been moved to 216.139.83.***. Please note, the last octet remains the same! If you were on 38.114.204.154 you are now 216.139.83.154. We apologize for the inconvenience this may have caused. At present, JewlzK's 3 VPS nodes are currently online. We are changing the IP addresses as of 12:30 PM EST. This will be completed shortly. For all dedicated server clients who cannot reach their dedicated servers, it is due to the DC Technicians addition of the switch, remote reboot, and UPS infrastructure to our new cabinet. This will also be completed shortly. The reason the JewlzK box is currently down is due to the inability to ifconfig the new IP's over. We are doing an rsync over to a new box now so that clients can continue sending in support tickets so that we can give them the right help they need. We will continue to post regular announcements, please see the FAQ below.

Did JewlzK go bust?
No, JewlzK is and will continue to be a premier internet service provider through this situation

Did Roland sell his servers?
No, this is a false accusation. JewlzK is not in a financial harm such as one that would require us to pack up and ship out.

WHATS THE ETA ON OUR SERVERS!
Your servers will be back up shortly. We are doing our best to do this in a timely fashion, but we have no determined ETA on the 100% network availability. We apologize for the inconvenience.

--
Should anyone need to contact me:
joe@vetrox.net = MSN
Codepro2001 = AIM

Thank you.

Just an edit - Roland De La Cruz is now in contact with the JewlzK staff. He will be available on the forums sometime later today, he is currently at the Datacenter location.

[Decker]

Apparently the other forums I visit are more relaxed than I'd realised.

Sorry all.

Wrong we are normally very relaxed and happy - this is however a serious matter effecting peoples hobbies through to thier jobs and family homes if you think about it so in this instance no room for it - but I cant say if it had been a lighter mood it wouldn't have been welcomed.

[Mystikk]

From my client:

Ruth says:
gawd, so many stories
Ruth says:
Joe says he is innocent and working on getting data
Ruth says:
Zogmo said Joe was involved in messing up, his name was thrown around a lot
Ruth says:
Roland is apparently not available, but I did talk tohim last nite
Ruth says:
Zogmo says Roland moved the servers
Ruth says:
Joe says Roland moved the servers and he didnt know
Ruth says:
i am ----ing confused
Ruth says:
if Joe f**** up my IPs i will be more than a bit upset

Everybody's stories are starting to contradict.

[Amaresh]

Woah, sad to hear about this. Never expected Roland to do a runner. Let's wait and see if he eventually does come out and clarify things.

[Mystikk]

Jewlzk.com back online - here is a start.

[LSComputers]

Hello Joe,

I am a little concerned you just posted this after saying you could not reach any Jewlzk staff, however as I mentioned I do not know you as well as anyone else here, but I believe in second chances, and standing beside companies.

If the statements above are true then within 48hrs I would expect these issues to be resolved.. I would also highly recommend Joe that you refund your clients and or give them some sort of free month style service. The problems you caused without informing your clients. And the facts that your old data center is completely upset and has posted details of you packing and running from there data center makes it hard to completely believe you or your organization.

However Since you can now speak on there behalf I will leave it at this. I hope Roland is here in the next 12hrs to confirm and keep us updated.

Anyone other clients or public viewers that wanted to see the conversation logs are free to contact us, we will not hide the details from anyone, however there is no need to publicly post them.

[Decker]

For all dedicated server clients who cannot reach their dedicated servers, it is due to the DC Technicians addition of the switch, remote reboot, and UPS infrastructure to our new cabinet.

How about the ones that can reach them but cannot login?

Who has the root details?

[Decker]

Jewlzk.com back online - here is a start.

Well goody for them, on top of it all my wife has just finished a phone call with a customer of our other business and we've just lost a £2,500 booking.

48hrs is not an option either 12hrs to fit a decent SLA.

Regards
Not the happiest man in the world right now.

[Joe.F]

Josh,

Yes, I apologize. Roland hadn't had the time to get back to me until about 10 minutes ago.

Decker,

I'm going to need to try and get in touch with Roland again to see whether or not passwords were reset or if it's just a switch bucket. I'll keep you guys informed, let me try to get in touch with him for you.

[J J]

How about the ones that can reach them but cannot login?

Who has the root details?


I can reach my server, however I think my data has been lost: (Plus I cannot login; as you said)

http://216.139.83.130/~vlexo/

Just add your IP/username to the above template and you should be able to your website, that's of course if it's there.

Edit:

Sorry to hear that Decker, I feel for every Jewlzk client at the moment, as we are all in the same crappy situation.

[Mystikk]

Well goody for them, on top of it all my wife has just finished a phone call with a customer of our other business and we've just lost a £2,500 booking.

48hrs is not an option either 12hrs to fit a decent SLA.

Regards
Not the happiest man in the world right now.

I appear to be the first customer back online. I am, however, really not amused. I have had various stories from various parties, and nothing makes sense to me at all.

I figured I won't ever know the truth, but the stories conflict so much that I have a very hard time trusting any party in this.

[LSComputers]

Hello,

@Decker, I was very afraid of details like this... I do feel for you on something like this, and I do agree there is no more then 30 minutes for them to be fully online. These issues should never had happened.

@JJ: I am sorry to hear this, its starting to look like maybe he sold the servers, Joe didn't know and now hes rebuilding accounts?, I just hope they get everyones data, if not thats a costly lost to everyone.

[Joe.F]

Vlexo + Decker,

You guys should now have your appropriate server login information.

Regards,
Joe

[Mystikk]

JJ - looks like your data is gone?

[Decker]

Received and now back to work!

Oh and the main resolvers?

Only 1 ip in there now, not good.

Should there be 2 or is the one there correct?

[Joe.F]

Decker, you should be good to go with 1 resolver. If Roland lets me know that there is a second, we'll plop that in your resolv.conf.

[LSComputers]

The following is an important service message from of Jewlzk.

Dear Clients, Patrons, and fellow forumgoers,

JewlzK scheduled a BGP network upgrade for Friday, November 9th, 2007. Due to the untimely need to move from Zogmo's facilities in Houston, TX, we had to expedite this process to last night, Saturday, November 3rd, 2007. Roland De La Cruz Jr. had attempted to send emails to a few affected customers notifying them of this change. All IP addresses were inadvertently changed. All JewlzK clients have been moved to 216.139.83.***. Please note, the last octet remains the same! If you were on 38.114.204.154 you are now 216.139.83.154. We apologize for the inconvenience this may have caused. At present, JewlzK's 3 VPS nodes are currently online. We are changing the IP addresses as of 12:30 PM EST. This will be completed shortly. For all dedicated server clients who cannot reach their dedicated servers, it is due to the DC Technicians addition of the switch, remote reboot, and UPS infrastructure to our new cabinet. This will also be completed shortly. The reason the JewlzK box is currently down is due to the inability to ifconfig the new IP's over. We are doing an rsync over to a new box now so that clients can continue sending in support tickets so that we can give them the right help they need. We will continue to post regular announcements, please see the FAQ below.

Did JewlzK go bust?
No, JewlzK is and will continue to be a premier internet service provider through this situation

Did Roland sell his servers?
No, this is a false accusation. JewlzK is not in a financial harm such as one that would require us to pack up and ship out.

WHATS THE ETA ON OUR SERVERS!
Your servers will be back up shortly. We are doing our best to do this in a timely fashion, but we have no determined ETA on the 100% network availability. We apologize for the inconvenience.

--
Should anyone need to contact me:
joe@vetrox.net = MSN
Codepro2001 = AIM

Thank you.

Just an edit - Roland De La Cruz is now in contact with the JewlzK staff. He will be available on the forums sometime later today, he is currently at the Datacenter location.

Hello,

I have to small questions on this one Joe, I do apologize, I am glad everyones coming back online but I had someone ask me these two questions so let me forward them to you.

1) You said you needed to do an BGP upgrade but it was an full data center move, so its not an upgrade.

2) You said you needed to move out of Zomgo's, why?

3) You said Jewlzk was not going bust, it was going to continue to be a great Internet Service Provider. Your not even an ISP. So are you coping this and changing content or did you just feel like leaving that there to confuse clients?

Please if you dint mind answer these questions for us.

[Joe.F]

Josh,

As per the the information Roland gave me (dont hold me to this, i'm inferring) that Zogmo permits the same Carriers which we have chosen at our new datacenter. We have a BGP at our new datacenter, with the same 5 carriers.

At this particular moment, I honestly do not know why we left Zogmo, when I speak to Roland, I'll try to find out as much as he can tell me for you.

I apologize inferring you the term ISP... when I was meaning to say hosting service provider... and hosting is a service of the internet, sorry for my tricky words.

[Decker]

Replied to your PM joe, and informed you that 1 resolver IP is a single point of failure not normally used by DC's who would supply at least 2.

You will not be able to 'plop' any additional IP's in aas I have changed the root login, and I would appreciate no one attempting to 'plop' anything on systems with my clients on them. Additionally the sytems a mess and both that and domain registrars needing IP allocations and NS setup changed is enough work for the timebeing thanks.

[J J]

JJ - looks like your data is gone?

Seems my data is still intact, I thought it had gone, however I now have root access now and it seems things are going ok now. But I still want an explanation to why Roland has done this.

[Mystikk]

Josh,

As per the the information Roland gave me (dont hold me to this, i'm inferring) that Zogmo permits the same Carriers which we have chosen at our new datacenter. We have a BGP at our new datacenter, with the same 5 carriers.

At this particular moment, I honestly do not know why we left Zogmo, when I speak to Roland, I'll try to find out as much as he can tell me for you.

I apologize inferring you the term ISP... when I was meaning to say hosting service provider... and hosting is a service of the internet, sorry for my tricky words.

So in paragraph #1 Roland gave you the info to post.

In Paragraph #3 you were the one wrote it?

I am sooooo confussed.

[Joe.F]

Decker,

Sorry about that.

The appropriate Resolv Entries are:

216.139.94.1
205.196.186.3

[Joe.F]

Indeed.

Paragraph 1 - is me based off of Rolands intel.

Paragraph 3 - is me misusing a term by accident.

[J J]

Can we stop with the correcting.

Now where is Roland? We need more information.

[Mystikk]

Alright - So Roland told you what to write, and then you made the mistake of what you typed.

Maybe it's just be but you are killing yourself one post at a time.

I do admit my posts towards you are a bit biased, because I have had history with you, aswell the amount of scamming you have done in the past.

As of right now, I am going to view everything you say as a complete made up story. I will await Roland DLC post on the matter.

I have a large msn convo with you that I have saved as a PDF and i would be more then happy to share with everyone to show how contradicting his points are.

I am not in any way amused by you at this current time as you have tryed telling your customers that it was infact me who 'destroyed' the vps nodes that Jewlzk has.

I have so much to say, however I will just be opening a giant can of juicy worms.

[Decker]

I am not in any way amused by you at this current time as you have tryed telling your customers that it was infact me who 'destroyed' the vps nodes that Jewlzk has.

Tylar this has been mentioned by you before and is heresay as it was a conv you had outside this thread, please keep it on topic.

Now we're getting somewhere please don't hinder any more info passing.

[Mystikk]

Tylar this has been mentioned by you before and is heresay as it was a conv you had outside this thread, please keep it on topic.

Now we're getting somewhere please don't hinder any more info passing.

Decker - I apologize.

I just have some frustration.

On topic - Joe, do you know when Roland will be making his statement.

[J J]

I hope Krakjoe knows about this, as he also has a server with Jelwzk, so if you could contact him Joe somehow, then I would personally appreciate that.

==

Roland better have a goddamn good explanation.

[Decker]

Already in touch with Joe (Krakjoe that is) about this.

[Joe.F]

Hey guys, Roland's on his way back from Houston where the DC's located.. He should be back in a couple hours. Sorry for the inconvenience.

[Dan]

Joe,

Sorry to be a rat hole in this and, again, no offense to Roland. He's a good guy.
But when will you guys ever stop making excuses and come clean about the issues with Jewlzk?
Like, from the 6+months I was with jewlzk my server had been down a total of 3 months (not all at once).

Buy premium bandwidth and start being honest with the people who are paying for a service.

[Mystikk]

Joe,

Sorry to be a rat hole in this and, again, no offense to Roland. He's a good guy.
But when will you guys ever stop making excuses and come clean about the issues with Jewlzk?
Like, from the 6+months I was with jewlzk my server had been down a total of 3 months (not all at once).

Buy premium bandwidth and start being honest with the people who are paying for a service.

Dan and myself both left for the same reasons and we even both tryed to help roland.

[Joe.F]

Dan,

I apologize for the experience you had with us when you were with JewlzK. With this new BGP we have total bandwidth redundancy and multiple redundancies surrounding our JewlzK corporate server, allowing us to be available 24x7 to clients in the event of network failure. With this BGP, we will no longer go down due to a single point of failure from a bandwidth provider. In no way are we trying to make excuses, we're trying to fix our issues, and make our service to the utmost flawless it can be.

[J J]

Dan,

I apologize for the experience you had with us when you were with JewlzK. With this new BGP we have total bandwidth redundancy and multiple redundancies surrounding our JewlzK corporate server, allowing us to be available 24x7 to clients in the event of network failure. With this BGP, we will no longer go down due to a single point of failure from a bandwidth provider. In no way are we trying to make excuses, we're trying to fix our issues, and make our service to the utmost flawless it can be.

Perhaps you guys should have notified us before hand. We were left in the dark, especially when I was trying to sort out an issue with my client, when the server suddenly went kaput -- what could I say? Now I have to offer refunds to all my clients, because of Jewlzk's mistake and that is a huge bill I put a lot of faith into you guys, apparently that faith has now been destroyed.

[Joe.F]

I understand completely, and do take some fault in what has happened there. Although I must say, leaving Zogmo was urgent enough to make Roland drive for 5 hours in order to do it. Like I said, we have to wait for Roland for the official word. We apologize for the inconvenience.

[Mystikk]

Lack of Clientel Communication, Lack of Staff Communication = Setup for Disaster.

[Galaxy-Hosts.com]

Just an update for everyone. I just spoke to Roland on the phone. I can confirm he told me the following.
1. He did not sell JewlzK.
2. He has been in Houston all night and is now on his way back. (It is a 4+ hour drive.)
3. Much of what posted here is not factual and he will be making a post here when he returns.

So lets not bash him until he has a chance to give his side of the story. In my opinion, competing providers that have no servers hosted with JewlzK really do not need to be trolling the thread making negative comments.

I know the down time sucks for all clients, I hope that everything is rectifies ASAP. I know Roland, we talk business frequently. He is a good guy and I am sure he will do his best to make sure all his customers are taken care of. Good luck everyone.

[Decker]

Rightly said Patrick, there's enough to sort out without spurious info.

[Shikhir]

Just a quick note. I have a VPS with JewlzK and am dissapointed.

Roland, you have lost many clients today. This is horrifying, I've had over 15 days of downtime in the last two months!


You should give us some type of refund/moneyback, as the 99.9% 'guarantee' , has not been met!

[Joe.F]

Shikhir,

I do think you are a bit overreacting if you have read the rest of the thread... Roland will be back in a few hours to discuss such monetary compensation, which is the only thing I honestly don't have the authorization to do without him here, or else you guys would be taken care of. Just sit tight while we get your VPS back up, Shikhir, and Roland will discuss refunds upon his return.

[Shikhir]

Okay, I will see what he offers as a refund, as the uptime has been horrific.

[Joe.F]

May I ask how long you have had an account with us?

[Eclouds]

Shikhir,

I do think you are a bit overreacting if you have read the rest of the thread... Roland will be back in a few hours to discuss such monetary compensation, which is the only thing I honestly don't have the authorization to do without him here, or else you guys would be taken care of. Just sit tight while we get your VPS back up, Shikhir, and Roland will discuss refunds upon his return.

He's not overreacting at all. He had 15 days of downtime when there was a 99.9% uptime guarantee. And the latest event left him with downtime without any prior notice. I do think Roland's response will set everything straight and I hope everyone is going to get back on their feet promptly. It is unfortunate but there must be a good reason.

[Cam.]

When Roland Gets back, I would like to see what's going on, This has become a huge mess...

[Shikhir]

Joe, I've switched from resellers to VPS's with you. Total time, 4 months.

[Joe.F]

Oh, okay. Thank you. Your VPS should be up now, Shikhir.

Update:

In order to preserve the stream of your valuable data, and in effort to continue the ability to access your VPS' - JewlzK is using a workaround HyperVM to start all of your VM's quickly and efficiently. We understand that having your data online is much more important than waiting for a HyperVM fix. Therefore, HyperVM will be unavailable for a few hours while we troubleshoot the issue. Please note, all IP's are now 216.139.83.XXX

Thank you for choosing JewlzK.

[Jan]

In my opinion, competing providers that have no servers hosted with JewlzK really do not need to be trolling the thread making negative comments.
Well said!

[JonnyH]

Well i've switched back to Jewlzk.com, Joe kindly put my VPS back up and i'm sure this won't happen again.

[flaviorodrigues]

hi
my vps is down too, what is the problem?
i like to be up
please reply asasp


thnks

[Joe.F]

Glad to have you back in the family, Jonny :)

[Joe.F]

Flavio,

Your VPS is indeed up!
Your IP is no longer 38.114.204.10* its now 216.139.83.10*
I hid the last digit for privacy. Change the first three octets, it's the same for your second IP as well.

[bleeding green]

I have a reselller account with JewlzK. My site is still down. Why?

[JonnyH]

No problem, glad to be back :P

[flaviorodrigues]

Flavio,

Your VPS is indeed up!
Your IP is no longer 38.114.204.10* its now 216.139.83.10*
I hid the last digit for privacy. Change the first three octets, it's the same for your second IP as well.

so i need to change name servers too?
Please help me so i can have all up fast

i get machine_doesnt_exist_in_db () in hypervm
24 hours downtime without notice....

[flaviorodrigues]

name servers changed, i hope to my Cpanel license be changed to new ip and the whmcs license, and all dns changed in my whm.

Thnks
Flavio

[Joe.F]

Flavio,

You have to read the thread, please. I told you guys HyperVM will be down for a little while, but your VPS' are ONLINE. just set your nameservers to 216.139.83.10* and 216.139.83.10* - you know the * numbers.

[flaviorodrigues]

yes, i have changed :)

but like you know you getting to change the cpanel license
Unactivated License File
and i like to know if then i dont need to change the fnd info at whm
because news ips

thnks
Flavio

[Trexhost]

have been able to access one of my clients servers their, and I can tell you already the new network, even with this so called redundancy, is absolute crap. As more and more servers are getting put online, the network is bugging down and getting slower and slower. This is definably not an upgrade.
Before bashing the company, try to put two and two together. If a company is doing a big transfer of multiple accounts to a new datacenter, this would naturally mean the first days while the transfers and mess are going on, performance will not be as 'grand' as they claim.


For those of you who know where I stand, and what I am doing, please post in support of me. If you think for some reason I did ruin jewlzk, please let me know your thoughts, so that I can rectify them....I am being nice. I am sorry for this, and I know there is a huge lacking of it in the industry. (Quoted by Tyler)
I am completely against you. The Odasity you have to come in here acting as if you are here to be "nice". Your here to fish out as many customers you can, and take advantage of a situation. Every web host company has its troubles, but whats worst then a troubled web host company is one that comes, with a website thats not even near completion, and play the role of the nice guy. You then turn around and bash JewlzK in the same thread, and begin to run around conspiracy theories. In my opinion, your a shame.


Seems my data is still intact, I thought it had gone, however I now have root access now and it seems things are going ok now. But I still want an explanation to why Roland has done this.
The reason why people need to wait before using there imagination and making false accusations. I agree Roland needs to own up to this, however, 6 out of the 9 pages of this thread are bologna.


But when will you guys ever stop making excuses and come clean about the issues with Jewlzk?
Like, from the 6+months I was with jewlzk my server had been down a total of 3 months (not all at once).

I agree as well. However, the problem seems to be with Joe. Joe, you need to be a leader. If you want to wear that "Vice president" signature, you need to act like one. If you were on any other staff, you would have been burned by now and given a severence package. Stop beating around the bush and playing the nice guy. Stand behind your company, stop making up stories that were "passed"" on to you from Roland, then apologizing for the incorrect rephrasing.

Threads like this, If everyone would go back and read all 9 pages again, you would see how rediculous this has turned out to be. Rolands running from cops, servers being stollen, a datacenter that they own so much to, a company being sold, WOW.

Tyler, and as for you. I would just stop posting, and delete my FWS account, then stick to playing dominoesor checkers at home. You have no business being here. Every company has its troubles as I mentioned, and to see you here phish out helpess 'fish' as you see it, is ludacris. I personally spoke with Jonny and told him to stay 500 feet away from you and your treacherous acts. I will be dammed if I see Kwix-Host finally move up from reseller hosting, with some dedicated servers, a well organized company, from our service, to yours on there expansion route. They are back with JewlzK. And let me tell yo uabout being nice

For anyone here having issues with there new servers, previous servers, etc, on the Jewlzk network, contact us, we WILL help you. And we do NOT sell VPS servers, so there are no strings attached. You all have a great day. I will step away now, as this Tyler has made me very upset. I have no affiliation with this organization, it is a simple stand point from an individual who has morals and values, speaking about one who seems to claim them.
James
C.E.O/President

[J J]

Now for some erroneous reason my premium server is down - after it being up for 2 hours; it had MySQL problems when I received access details to it, and not even Joe could fix the problem.

All I can say is that I'm very disappointed and annoyed.

Trexhost@ When I said I had access to root and when I said that things were ok, that was just a quick answer, I was happy to see all the data intact and the server in my hands; then I looked further and problems were there. Over close overview things are terribly wrong. I also have customers who are looking to get answers and I simply can't give any with this kind of moral conception of the term 'support' - when there is none, to get information from. I hope you can understand how frustrating that is. There has been near 24 hours of downtime, do you expect me to be calm?

Also I have had no proper answer to the situation in question, I'm looking for answers, however I'm not finding them; as Jewlzk was 4 hours away from answering them and that is just to this thread. The network was down last night at 2AM, while I was sorting out a client, I stayed up till 4AM to see if I could get the problem resolved, however it wasn't that simple. So in short if you don't get answers from the proper channels, then you start to speculate? "What if?" Then we think to ourselves, what if we have lost our data, clients and everything business wise? However this has taught me a grave lesson - I've even skipped work to see this problem through; yet I'm still here waiting.

To end with: It raises more than an eyebrow.

[Dan]

In my opinion, competing providers that have no servers hosted with JewlzK really do not need to be trolling the thread making negative comments.



With all due respect, any former clients of JewlZK, whether competitors or not, are also entitled to their opinions and to give feedback in relation to their experiences with jewlzk.

[Joe.F]

James, I first want to say amen to your post.. it's entirely true, and it voices a lot of what went on today. I agree 100% about Tylar. But James, understand - I'm not the Vice President, I'm just the only one that was working today! Roland was 5 hours away from the office trying to fix things up at the DC.. I did the best I could, and brought all VPS back online, helped dedi clients get back up, and although I was not able to fix Jonathan's problem, spent a good hour trying.
"Stand behind your company, stop making up stories that were "passed"" on to you from Roland, then apologizing for the incorrect rephrasing." - those "Stories" were true, roland will confirm. And indeed, they were passed onto me via telephone from roland...

[Trexhost]

JJ,
I agree with you being frustraited too, I am not backing up rolands decision to keep you all un informed, although there may be 100 different legit reasons for it. My words are beyond that, and aimed at a different direction. Contact me on our live support line, I will see what I can do for you in rectifiyng your problems
James

[bleeding green]

Joe, can you please help me? Seems like everyone is up but me.

[[JSH]John]

I'm glad all the stories were made up, I would have hated to see JewlzK just disappear, now I just hope everything gets back to normal soon. :)

[Joe.F]

Don't we all, John, don't we all... :)
Everything's almost back to normal, just a few straggling VPS with a quota issue, which should be fixed momentarily.

[bleeding green]

Don't we all, John, don't we all... :)
Everything's almost back to normal, just a few straggling VPS with a quota issue, which should be fixed momentarily.

What about resellers? My site is still down.

[Joe.F]

H2H,

Sure I can help you! What kind of service do you have? And can I have your name to better assist you?

[Joe.F]

Okay, you have a reseller. Unfortunately, I do not have any news about Optimus Prime or Spongebob clients, I believe they should have been the first ones online. Do you happen to know your server's IP?

[bleeding green]

I have a reseller account with Jewlzk. I am on the Optimus Prime server.

If I go to http://www.helmet2helmet.net/forums/index.php?, I get a 404 error, page not found.

If I go to helmet2helmet.net, I get a "success! apache is installed!" or whatever message.

But yet, I can log into cpanel via http://helmet2helmet.net:2082/frontend/x3/index.html

IP = 216.139.83.101

[bleeding green]

Okay, you have a reseller. Unfortunately, I do not have any news about Optimus Prime or Spongebob clients, I believe they should have been the first ones online. Do you happen to know your server's IP?

216.139.83.101

If I go to my site's forums, I get a 404 not found error.

If I go to my main site's URL, I get "congrats, apache is installed".

Yet I can log into Cpanel.

[Cam.]

Okay, you have a reseller. Unfortunately, I do not have any news about Optimus Prime or Spongebob clients, I believe they should have been the first ones online. Do you happen to know your server's IP?

I'm sorry, But Optimus Prime & Spongebob? Are they names of servers?

[JonnyH]

I'm sorry, But Optimus Prime & Spongebob? Are they names of servers?
They are lol.

[Joe.F]

Haha! Yes, they are. Roland's daughters named them :)

[Joe.F]

Seems like a DNS issue, let me check into this for you. Roland must not have set the optimus prime nameservers to the new IP's yet. This will be done momentarily when he arrives home, I'll check on this for you.

[bleeding green]

Seems like a DNS issue, let me check into this for you. Roland must not have set the optimus prime nameservers to the new IP's yet. This will be done momentarily when he arrives home, I'll check on this for you.

Thank you very much, Joe.

[Mystikk]

Trexhost:
Whether or not Tylar is trying to pick up accounts or not, for me is not the issue. I assume, if you have been reading this thread, you realize that Jewlzk made a major datacentre move with NO NOTICE TO THE CLIENTS. Had we been prepared for day (s) of downtime, this would not be the issue that it is.

I did speak to both the former datacentre and Roland late last night. Anything reported from that conversation was accurate.

I have no axe to grind with anybody in particular, except I am very upset that, as a client, I had unexpected downtime and had to stay up half the night to get my server reconfigured and up and running.

This kind of act makes ME look bad, as I provide services to my clients. I will bash Jewlzk as we had no advance warning of this datacentre move. We had no time to make plans or set up alternatives. We did have downtime, in my case 5 hours plus the time required to propogate the new DNS IPs.

I really dont particularly care how important it was to move datacentres this weekend. That shouldn't be MY problem. I hold up my end of the bargain. I pay the bills on time. I run a clean, spam free server. The only expectation that I have is that the server be up and running, and if it is down, that it be up and running in a reasonable length of time. I didn't change anything on my side, and I don't see why it's reasonable to expect that I spend hours trying to figure out what went wrong, where my server is, and reconfiguring due to changes that nobody told me were coming.

Lack of communication with ones clientele is fatal. I will have to spend a good part of tomorrow explaining to MY clients what happened, and they will be asking themselves why they have their email/websites hosted with me, when obviously I am not dealing with a reliable company.

Bottom line, my reputation as a professional is on the line, and without that, I have no clients. Bashing? I don't think I am. I don't see how this move was handled professionally, and I have to do a fair amount of damage control tomorrow, which I also didn't have planned.

P.S. I am a Dedicated Server client, not a VPS client.

[J J]

Trexhost:
Whether or not Tylar is trying to pick up accounts or not, for me is not the issue. I assume, if you have been reading this thread, you realize that Jewlzk made a major datacentre move with NO NOTICE TO THE CLIENTS. Had we been prepared for day (s) of downtime, this would not be the issue that it is.

I did speak to both the former datacentre and Roland late last night. Anything reported from that conversation was accurate.

I have no axe to grind with anybody in particular, except I am very upset that, as a client, I had unexpected downtime and had to stay up half the night to get my server reconfigured and up and running.

This kind of act makes ME look bad, as I provide services to my clients. I will bash Jewlzk as we had no advance warning of this datacentre move. We had no time to make plans or set up alternatives. We did have downtime, in my case 5 hours plus the time required to propogate the new DNS IPs.

I really dont particularly care how important it was to move datacentres this weekend. That shouldn't be MY problem. I hold up my end of the bargain. I pay the bills on time. I run a clean, spam free server. The only expectation that I have is that the server be up and running, and if it is down, that it be up and running in a reasonable length of time. I didn't change anything on my side, and I don't see why it's reasonable to expect that I spend hours trying to figure out what went wrong, where my server is, and reconfiguring due to changes that nobody told me were coming.

Lack of communication with ones clientele is fatal. I will have to spend a good part of tomorrow explaining to MY clients what happened, and they will be asking themselves why they have their email/websites hosted with me, when obviously I am not dealing with a reliable company.

Bottom line, my reputation as a professional is on the line, and without that, I have no clients. Bashing? I don't think I am. I don't see how this move was handled professionally, and I have to do a fair amount of damage control tomorrow, which I also didn't have planned.

P.S. I am a Dedicated Server client, not a VPS client.

I am in the exact same situation as you Mystikk. What you are saying is correct in every way and it relates to most of us running businesses. Hopefully we will get a plausible answer for our clients.

[flaviorodrigues]

Trexhost:
Whether or not Tylar is trying to pick up accounts or not, for me is not the issue. I assume, if you have been reading this thread, you realize that Jewlzk made a major datacentre move with NO NOTICE TO THE CLIENTS. Had we been prepared for day (s) of downtime, this would not be the issue that it is.

I did speak to both the former datacentre and Roland late last night. Anything reported from that conversation was accurate.

I have no axe to grind with anybody in particular, except I am very upset that, as a client, I had unexpected downtime and had to stay up half the night to get my server reconfigured and up and running.

This kind of act makes ME look bad, as I provide services to my clients. I will bash Jewlzk as we had no advance warning of this datacentre move. We had no time to make plans or set up alternatives. We did have downtime, in my case 5 hours plus the time required to propogate the new DNS IPs.

I really dont particularly care how important it was to move datacentres this weekend. That shouldn't be MY problem. I hold up my end of the bargain. I pay the bills on time. I run a clean, spam free server. The only expectation that I have is that the server be up and running, and if it is down, that it be up and running in a reasonable length of time. I didn't change anything on my side, and I don't see why it's reasonable to expect that I spend hours trying to figure out what went wrong, where my server is, and reconfiguring due to changes that nobody told me were coming.

Lack of communication with ones clientele is fatal. I will have to spend a good part of tomorrow explaining to MY clients what happened, and they will be asking themselves why they have their email/websites hosted with me, when obviously I am not dealing with a reliable company.

Bottom line, my reputation as a professional is on the line, and without that, I have no clients. Bashing? I don't think I am. I don't see how this move was handled professionally, and I have to do a fair amount of damage control tomorrow, which I also didn't have planned.

P.S. I am a Dedicated Server client, not a VPS client.

X2...

Its very bad to me and to my customers this downtimes

[Decker]

It's more than just a couple, waiting for the NS glue records to update is painfull.

At least I'm getting all the cPanel error e-mails :/

[JonnyH]

I feel your guys pain, I personally haven't been that bad. I've always had Trexhost.com by my side, I have a huge respect for their buisness and team.

[Cam.]

Haha! Yes, they are. Roland's daughters named them :)

Lol Ok :lol:

[J J]

Hopefully Roland will get here and answer us. - I've heard he is back home.

[bleeding green]

Joe, any news?

[Mystikk]

On the front page of Jewlzk.com Roland has posted to keep an eye on https://secure.jewlzk.com/announcements.php . You will be able to get updates their on the situation i presume.

[bleeding green]

any updates, joe?

[Cam.]

Looks like Roland is back, He just signed into MSN

[bleeding green]

Give us an answer, Roland!

[Joe.F]

He'll be available in approximately 15 minutes. I do ask, don't harass him when he gets online, give him a few to talk to who he needs to while we have a team briefing, and then you guys can hunt him down with all your questions comments and concerns :P

[Decker]

Thanks Joe, tell him to take a bit longer and prepare a proper response rather than have all the bits and pieces asked.

Best get it complete first time.

[Joe.F]

Good Idea, thanks Rick - better to have a general statement then
" OMG ROLAND! OMG ROLAND! WTF! "

Has an eerie ring to it.. reminds me, almost like.. Tylar earlier in our MSN convo.

Anywho, almost all of our issues are resolved, all dedi's are operational, we just have a quota problem on our main node causing VPS issues for 3 of our customers, but I think this network is actually a lot better than the old one - what do you guys think?

[Decker]

but I think this network is actually a lot better than the old one - what do you guys think?

I'll let you know when everything resolves again :tired2:

[JewlzkEric]

He's already said he will not post on here he will post on the Jewlzk Blog about what happened.

[Joe.F]

Sounds good, thanks a bunch. Unfortunately, the biggest hurdle coming up for us tonight is changing all our licenses from cPanel, DA, WHMCS etc. all over to the new Octets, which can take agonizing amounts of "Yes, we own the licenses.. No mam, We are the owners of the licenses.. Yes mam, JewlzK.. No mam, not 39.116, 39.114" etc. - But all should be well!

[JewlzkEric]

He said he would not post here he will post on the Jewlzk Blog. So please watch there.

[JewlzkEric]

Roland said he will be posting on the Jewlzk Blog. So please watch there

[bleeding green]

Joe, what about my issue?

[bleeding green]

Where's Roland?

[Decker]

#tumbleweed#

[LSComputers]

That may be a little random there Decker ;), Last I heard Roland was gonna be making an official post :), so lets look forward to an update..

I am very glad to see you all at Jewlzk are back up and going.... This was an large scale scare, but I think Roland and everyone here has learned an valuable lesson that being lets keep everyone informed :)

[JewlzK]

My apologies for all of the troubles all JewlzK clients have endured this weekend. I will have an official statement posted at the JewlzK website shortly.



@ Tylar "Roland walked out of Zogmo with the servers today oweing roughly 50,000 to Zogmo. Rather then paying this bill he has sold his servers to someone else. Apparently there is a pursuit going on by the cops." -False

@ Tylar "Roland was a nice guy - really nice - but being nice doesn't always get your business the solutions and stability it needs." This is true, this is the same 'nice' that allowed your servers to stay online for 2 months without payment. Shame on me.

@ Dan"Roland from Jewlzk is a really nice guy and has helped me out a lot in the past. That will not go unnoticed.
However, I also left Jewlzk about 2 or so months ago for a number of reasons:

1. Stability - Poor
2. Support (started fantastic bu gradually disintegrated)
3. Uptime - Almost impossible to give it a figure.

No offense here intended on Roland, he's a top guy, but this is what happens when you buy cheap bandwidth." -No offense taken, you are a man of your word Dan and I have all the respect in the world for you. I do agree the bandwidth and stability was not as well as both you and I would have liked it, thus one of the reasons for the move.

@ J.J. I understand your frustration and I have been working with you via email.

I would try to answer everything here, however it would be wise for any clients of JewlzK to please post on our company forums, or submit a ticket.

-JewlzK is still owed by me. I would never just up and leave my clients...never
-common sense tells me....
1) unprofessional of the DC to provide information concerning a client, especially false information. Privacy Policy?
2) if JewlzK or any other colo client owed money to the DC, why would they be allowed to remove their hardware? If its $50k worth in over due $$ wouldn't you think they would have shut the company down a long time ago?

Just food for thought...

All information will be posted on the JewlzK site, as well as emailed to all clients. I do apologize once again, please understand I would never intentionally let any of my clients down. To my fellow hosting providers who know what I stand for, and how I run things thank you.

Roland DLC

[bleeding green]

That may be a little random there Decker ;), Last I heard Roland was gonna be making an official post :), so lets look forward to an update..

I am very glad to see you all at Jewlzk are back up and going.... This was an large scale scare, but I think Roland and everyone here has learned an valuable lesson that being lets keep everyone informed :)

Not all of us are.

[LSComputers]

Very nice to see you back here Roland, you always seemed to be a great host, but you really gave us a shock, Glad to hear things are going okay again :).

[Clayton]

Good to hear that Jewlzk is still around, hope everything gets straighten out.

Though I was hoping for a more eventful story line...Such as Joe running the company into the ground.

[JewlzK]

Very nice to see you back here Roland, you always seemed to be a great host, but you really gave us a shock, Glad to hear things are going okay again :).

Well....things are not always as they seem. Its always going to lean more to the extreme side of things when your competitors are the ones telling the story ;)

[Clayton]

Well....things are not always as they seem. Its always going to lean more to the extreme side of things when your competitors are the ones telling the story ;)
Amen to that.

[JewlzK]

Good to hear that Jewlzk is still around, hope everything gets straighten out.

Though I was hoping for a more eventful story line...Such as Joe running the company into the ground.

sorry to disappoint

[bleeding green]

Roland, how long until OP is up?

[Clayton]

sorry to disappoint

I'm not disappointed, it's nice to see all the rumors weren't true.

[Tree]

Good to hear Roland's not running from the cops with servers in his backseat.

[Clayton]

LOL

Would be pretty entertaining to watch on the news tonight.

[Joe.F]

LOL! That was the funniest picture I had just imagined in a while.. Poor roland man, hunched over his steering wheel doing 90 down the freeway with the cops behind him and servers clinking in the trunk. /chuckle

[JewlzK]

Good to hear Roland's not running from the cops with servers in his backseat.

You know I would have gone str8t to your place Trevor. ;)

[bleeding green]

Attention mods: please let this post be approved. This is my only way of contacting Roland as he's not on his company's forums and you keep rejecting all my posts, even though they're warranted. I just want my site back up, and I want to ask this one question:


Anyway, Roland, do you have an ETA of when OP will be up?

[A1Owner]

You know I would have gone str8t to your place Trevor. ;)

And setup a basement DC at trevors place :lol::lol: Oh i come back to fws and find this thread, for a second i was like what is happening to all good known hosts suddenly disappearing, seems like that was not the case here.

Good luck Jewlzk , need some spare space to dump data? i got my server but it can only hold upto 200 gig of data :lol:. Now that i think of it , i think i am just happy with running 1 server, and not having to have the extra headaches associated with multiple servers :lol:

:wave: Jewlzk

[Cam.]

Glad your back Roland, Hope it all goes better with the new DC :)

[JewlzK]

Its good to see you didnt run away
I dont really think Moving all your servers without any warning to clients is very good managment, No matter how bad the network was, You did it the wrong way and left your self wide open to everyone saying things like "Your running from the police" ect.
However, it is good to see that people havnt lost the servers/data.
Hopfully you will learn from your mistakes and become stronger,
Good luck mate.


There are reasons for everything I am still working to make sure everything is back up to normal. Once that is done I will be posting as to why, situation etc.

[Darknight]

Thats fair enough.
Good luck.

[bleeding green]

hopefully you're getting OP back up.

[Jan]

Attention mods: please let this post be approved.
Patience grasshopper. I was approving them as fast as I could earlier, but I'm not on 24 hour call :p

[Trexhost]

JewlzK, great to see you back online. I do wish the best for you and your organization on this important move that you of course felt necessary for the positive track of your team.

We're happy to see your customers begin to back you up as well. That shows good leadership skills and taking care of your customers, something you have always, always been well known for.

About your DC posting emails and information such as this, as I mentioned previously, that is very unprofessional and violates certain laws. I would deal with that as well. Those actions dont even seem like the actions of a datacenter, and you should make sure to take care of that.

Good luck and God Bless,
James

[JonnyH]

Glad to see everything back to norm. My VPS is back, I'm happy :P Welcome back Roland.

[Decker]

Glad to see everything back to norm.

Not quite everything yet :cry2:

[JonnyH]

Not quite everything yet :cry2:
Just like I found out when logging on root WHM. "Unactivated License File".

[Decker]

Still a long way to go for some of us yet.

[J J]

Decker I can see your website!

There was a MySQL problem with one of my servers, so all the databases are on the server are faulty. Hopefully my backup server is still up and running so I can retain them and restore them. - It's one huge headache.

Edit:

Backup VPS is down. I cannot restore my clients data.

Also it seems our new datacentre's website is pointing to Jewlzk: http://vsbw.com ; Where before it was pointing to an 'above average' website.

[JonnyH]

Oh ok, sorry to hear that. Hope you get up and running soon.

[Decker]

YAY! - up and running, sites all visible (from here anyway), checking them all now.

[JonnyH]

YAY! - up and running, sites all visible (from here anyway), checking them all now.
Is your cPanel License fine?

[Decker]

Is your cPanel License fine?

Seems to be fine, they might still be correcting the VPS licenses though.

[GeekRack]

Just like I found out when logging on root WHM. "Unactivated License File".

If you havent gotten this error sorted login to your VPS as root and execute /usr/local/cpanel/cpkeyclt and that should update the cPanel license file with your new ips. That happens normally when you update the box and or change ips



Seems to be fine, they might still be correcting the VPS licenses though.

Decker your site seems to be working on this end now as well..good work guys :beer:

[JonnyH]

[root@apollo tss2_rc2]# /usr/local/cpanel/cpkeyclt
Updating Internal cPanel Information....Can't use an undefined value as a symbol reference at /usr/local/cpanel/Cpanel/CpKeyClt.pm line 228.
.Done

I already tried it, it seems to get an error message.

[Decker]

Decker your site seems to be working on this end now as well..good work guys :beer:

Now for the final checks to clear out anything to do with the old range, :tired2: lovely.

Roland will have to get the licenses IP's changed en-mass which may take cPanel a bit to go through and modify, just the waiting game.

[JonnyH]

There isn't a file with that. I just tried opening it. Non-existant.

[GeekRack]

Yeah johnny that sounds like one Roland will have to get fixed up for ya..normally that will correct a cPanel license error..best of luck to you guys :D

[Decker]

Just a heads up in case it effects anyone else, I'm finding spurious MX entries that I'm having to clean up so if you get any mail probs or delays have a look at them just in case.

[JonnyH]

I've updated our NS on the domain, the NS have updated to the new ip's but the domains haven't followed. I guess I may have the same problems.

[Decker]

You'll have had to create ns entries with your registrar Jonny? Since it's a VPS, I had to do the same thing and create new records for the main domains.

[JonnyH]

I can't get in the WHM to check anything. All our domains, clients domains feed off our main ns, ns1.kwix.info and ns2. I updated these earlier this morning. When I browse to those directly they work, the domains on the other hand don't.

[JonnyH]

Here's the update I got for cPanel Licenses:

Roland has to go around to each site and change there cpanel licenses to the new ip please just be patient

Regards,
Eric LauKaitis
I guess I'll sit tight.

[J J]

Where's Roland... still having problems with my server(s)! I've submitted several tickets with no reply to any of them.

[Decker]

NS1 is resolving to 216.139.83.161 which is in the right subnet, but the domain is still on the old range, just propogation times again, prod BIND just in case (restart it) and check you've removed the old IP's.

[Decker]

What's up JJ?

[JonnyH]

Just went through the files in SSH changing main server ip's etc. Restarted named but no effect. Guess I'll wait to the resolve times.

[Galaxy-Hosts.com]

You can also go to cpanel and get a trial license free for 1 month. This should get your cpanel license working until Roland gets the licenses reassigned.

[Decker]

Did you get your resolv.conf & nameserverips files too?

[Decker]

You can also go to cpanel and get a trial license free for 1 month. This should get your cpanel license working until Roland gets the licenses reassigned.

Everyones going to get hit with the Fantastico licenses too Patrick, but that's just another having to wait till it's done process.

[JonnyH]

216.139.83.161 cannot be activated as a test license because too many test licenses were activated in this ip space. Please request a manual test license by emailing billing@cpanel.net. Trial Licenses are issued at the discretion of cPanel Inc. We are very sorry for any inconvenience this may cause.
That's what I got when signing up for a free trial.

[JonnyH]

Sure did, I changed them to my main IP's for NS1 and NS2, I got abit confused though, the IP's before weren't my old NS's.

[raversworld]

Sorry about the off topic question but what is Joe's rep around here?

[Decker]

Which Joe and why do you ask?

[Wojtek]

Having missed this thread earlier and reading it today, it seems over half of FWS's population is hosted at Jewlz :p

[Decker]

Been a lot of action in here in the past day or so Woj :)

Unfortunately it seems they've all went to bed and some of us are left here staying awake waiting :(

[JonnyH]

Well I'm going fine, Roland's just cleaning up the traces of old IP's on my VPS. The domains are resolving.

[Decker]

Good stuff, had a lot of old bits of IP's to clean up too, it takes ages doing that on anything other than a new box.

And at least I know he's not in his bed either LOL

[JewlzK]

Good stuff, had a lot of old bits of IP's to clean up too, it takes ages doing that on anything other than a new box.

And at least I know he's not in his bed either LOL

this is true....Decker I do apologize love having you with JewlzK....hopefully this all gets finished up today and things continue to move up and up.


**I do have to run now as internet time from jail has ended** (sarcastic)

[Decker]

this is true....Decker I do apologize love having you with JewlzK....hopefully this all gets finished up today and things continue to move up and up.

Good oh :)



**I do have to run now as internet time from jail has ended** (sarcastic)
Oh bugger - you should be in chains - chains I say!!

[Decker]

love having you with JewlzK....

Hang on does that mean I can charge you? :biggrin2:

[A1Owner]

Hang on does that mean I can charge you? :biggrin2:

Lol now you are pushing the limits, back off decker before roland explodes from the pressure :lol:

[Decker]

I was being polite about it :D

[JewlzK]

Lol now you are pushing the limits, back off decker before roland explodes from the pressure :lol:

I've been at this way to long to fold under the pressure in this industry ;)

[Decker]

I accept cash or good will from recognised Jedi Masters that visit me personally from more than at least 150 light years away - with their passports!

[Decker]

Roland et all, if your still around is the new DC (where/what/which is it by the way?) having resolution issues with mail routing as I'm having to manually trigger deliveries on some e-mails from client accounts, which is still failing to resolve to the mail server although I can resolve by other paths?

[JewlzK]

Roland et all, if your still around is the new DC (where/what/which is it by the way?) having resolution issues with mail routing as I'm having to manually trigger deliveries on some e-mails from client accounts, which is still failing to resolve to the mail server although I can resolve by other paths?


Decker, if you can do me the favor and submit a ticket or post on our forums I'd appreciate it.

There are other technicians available to assist with this if I am tied up.

Thanks,
Roland DLC

[Decker]

Ticket open on another issue Roland without a reply, I'll open another and forum post too - that doesn't make it any cleaner to deal with.

The phrase 'et all' was for all not just your attention, so any tech would have done.

[A1Owner]

There are other technicians available to assist with this if I am tied up.

Thanks,
Roland DLC

Woot someone would actually tie u up, chain u to the chair or server maybe :lol:

[flaviorodrigues]

my vps is still not resolving to domain....

im sad of this...
48 hours downtime?

Are you kidding with me?

[LSComputers]

my vps is still not resolving to domain....

im sad of this...
48 hours downtime?

Are you kidding with me?

Hey There Flaviorodrigues,

I have nothing to do with the company, but try the following steps:

http://megaproxy.com/freesurf/

Enter your domain, if you it can view it then its an domain cache error, if it cant they haven't created your account!

If it sees it do the following to clear your cache on your pc:


In Microsoft Windows, you can use the command ipconfig /flushdns to flush the DNS resolver cache:



C:\>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.
You can also use the command ipconfig /displaydns to view the DNS resolver cache.



Quoted from: http://www.tech-faq.com/flush-dns.shtml

Once done, reboot your computer and router.. Wait a little while (sometimes this is instant others it takes an hr or so, but if you dont wait and it caches the wrong page again it takes time.

Hope this helps :)

If you need any help message me on msn.

[flaviorodrigues]

still nothing...
i think that its any config in vps resolver info

[LSComputers]

O sorry, VPS,

Have you reregistered your domain name servers with the updated ips? This would need to be done once you corrected them in WHM.

[flaviorodrigues]

but whm get license error :(
and i need to change this

[LSComputers]

Hello,

Log into shell (using putty)

and enter the following command:

/usr/local/cpanel/cpkeyclt

This will recheck/restate your licenses.

First I recommend
http://verify.cpanel.net/ check and insure your server is licensed (enter the mian ip for your vps in here and it will tell you if it is or not)

[flaviorodrigues]

first i need to change dns because server cannot link to any site!
so i getting error