I suggest avoiding timihosting.com

[donkon]

My package was for $200
Fully managed server + Fully managed firewalls. Included i nthe deal


I have had this host for 7 days and it was a horror story. They are nice and all till you actually become a customer, thats when everything turns upside down and they start messing around with you.

Firstly they promised to transfer my site and have it working perfectly like on my previous host. They got the site transfered but couldn't get it working. I finally had to pay someone $75 to actually get the site working and what ended up being the problem is them installing a required module wrong on the server.

On the 6th, i woke up and tried accessing my site, it didn't load, none of my sites loaded, i sent multiple emails to them, sent aim messages, even called and left messages and didn't get a reply till 8 hours later.
They told me my server had attempted attacks on it but they where all blocked. They also said they have suspended my account because its a risk to other servers.

I told them since i already had so much downtime with my site i cannot risk anymore of it, i asked them what i need to do in order to get my site up and working. They told me I would need to pay $650/month to get a hardware firewall.

I simple cannot afford that amount, i was currently paying $200 for my server and just to add a damn firewall they wanted me to add $450 / month making it total 650/month. WTH!!

Anyway to make it shorter because its 430 am here and i still didnt sleep. Basically what happened was I had to fight them to get my damn money back, finally when i got a refund and was promised to get all my files back, they changed their mind and sent me an email stating I broke some violations and my server was wiped.

Now in the time i had the hosting with them i did a lot of modifications to the site, had about 400+ extra members, 300+ new videos. Now this is all delete by them, even before i got the refund they promised me I would get all my backups without any problems. After getting refund, ( had to fight for it, even though they promised me theres the 30 day money back guarantee) somehow i broke violations and my server was wiped.

Also when my server was hacked I wanted my systems admin friend to access the site and see what exactly what happened because everything sounded very fishy and sounded as if they are trying to screw me into paying them more money.

The host i had before, i have had for 4 months, this server never had a hack attempt, after timihosting shutdown my server i went back to the old host and since then i havent been attacked once yet.

I directed timihosting to another thread to answer questions which some people had about the aparant attacks on my server but timihosting till now is avoiding that thread. Also after posting the thread timi emailed me saying they will have to cancel my hosting (even after it was already suspended and they said they would never turn it back on unless i paid $650/month) they also promised me that i will get all my backups.

Another funny thing that happened, to cover their tracks timihosting edited their AUP on 5th



Timihosting:

day 1
http://img232.imageshack.us/img232/5083/email1cx7.jpg

Day 2
http://img81.imageshack.us/img81/7950/emailtodayag1.jpg

And during this whole time my server was already suspended and between maybe 10-15 emails between us there hasn't been once anything mentioned about a violation. They actually wanted me to continue my server with comments like, we are ready to setup your server just need you to pay the $650/month. Yet after this when i said I cant afford it and after fighting forever finally getting my 30 day money back guarantee fee they say i violated their rules and my server was wiped. Wow what a coincidence.

more here:
http://www.webhostingtalk.com/showthread.php?t=647854

[striker99]

Try and start a disput with paypal?

[Zeppelin]

Seems like you aren't the only unsatisfied client
http://www.webhostingtalk.com/showthread.php?t=648202

[GeekRack]

DonKon this is seriously unfortunate, ive never seen a host act in such a manner. Even if there where "attacks" on the network they could have simply removed the server from the network. But in this case they didnt they removed it and formatted it. Honestly ive never seen a dc just remove the server and format it because of network attacks..most DCs will notify you about whats going on and help you get things figured out. Best of luck to you my friend..

It would be nice if timihosting would chime in onthis one and let us know their side of the story as well :(

[J J]

Sorry to hear about the level of service that you've been getting. I hope you get your backups, if you are still in any need for them.


Seems like you aren't the only unsatisfied client
http://www.webhostingtalk.com/showthread.php?t=648202

There the same people, I believe. (Judging by their names) :eek2:

[Darknight]

DonKon.
I think from your review the host acted in such a way that you should just move on and try to find a more stable host that knows what they are doing.. Its sad you are going through this.. I wish you all the best :)

[arizonadream]

Another funny thing that happened, to cover their tracks timihosting edited their AUP on 5th
Timihosting:
day 1
http://img232.imageshack.us/img232/5083/email1cx7.jpg

Day 2
http://img81.imageshack.us/img81/7950/emailtodayag1.jpg



That's the funniest part of the story, I hope they dom't do it every time issues arise.

[Calinax]

There are just some liabilities of the DC and it won't just pull off the server and format it until you've hosted some serious illegal material.

[Darknight]

Tghe host has posted a offer only the other day... Still no reply to this thread though.. He also agreed in that thread tha he stuffed up a client.. Guess he just dont have the balls to admit it in this thread.

[Eclouds]

There goes another one.

[timihosting]

I was actually waiting for an invitation to reply. I don't waste my time over arguing with other hosts or posters here. If you have a problem or need proof of having enough "balls", please send email to support@timihosting.com.

I'm here to offer great prices to the people of FWS and answer/reply to any threads/invitation I get.

You are correct, unfortunately, we don't deserve the OP as the client.


That's the funniest part of the story, I hope they dom't do it every time issues arise.

The OP can clarify this with you that they mistakenly posted that remark as we did not change the date to our policies. Lets say, for example if we did, it should be stated sometime in November (that's when they signed up), not October. On the other note, we didn't change anything, it was like that since day one, that's when we launch our site and our help desk system. We are fairly a new company, 3 months old now, and we promise to grow strong and help all of our new and current customers.


There are just some liabilities of the DC and it won't just pull off the server and format it until you've hosted some serious illegal material.

Every DC has it's rules and liabilities. As for our rules, any sort of hammer, ddos, ddos irc servers will be removed asap. As promise to the customer on the side note that I will provide him a full backup of his server, which will be taken place this week.

Therefore, I believe we've stand corrected and I am truly, and deeply sorry for all the trouble we've caused the OP and to those that spent time reading and reply to this thread. Please forgive us and help us in whichever way possible to grow together as a team in this web hosting community.

With the upcoming holiday spirit, I want to give back to those that have ran by this thread a chance to give our service a shot. Please use the coupon code: xmas07 and get $100 off monthly on any of our services.

Again, please forgive us for all the trouble we've made have caused.

[Darknight]

Its allways best to give your side of the story, You dont need a invite.. Theres always 2 sides to every stroy and when the OP posted this that was your invite since its your name.
I ddont think its a waste of time to stand up for your name ;)

[timihosting]

Yes and no, I didn't think it was worth it to reply. I was hoping this thread can just die and get lost :) But I saw your invitation to come with and share my thoughts, so I had to :)

Again, without any harm intended to anyone, I want to apologize to all.

[Richard]

So what actually went wrong? Whats your side of the story Timi?

[timihosting]

Our side of the story is simple and clear; the site brought dirty traffic to our network, we shut it down. This was written in our TOS/AUP since day 1, which the client chose not to comprehend the dates correctly, but rather quickly blamed us for changing it.

The client came to me with all these frustrations of not knowing why their server acts the way it does, for example: mysql just goes down out of the blue, sometimes the site just doesn't show up, etc. I'm sure you can find the familiar requests/complaints in regards to that on any of the forum they asked for help or support. When you are capped at 10mbps, when someone ddos you what happens? Your site will eventually break down, frontend and backend. If the attack eats enough memory, your mysql will break down and nulled. If your port is maxed out above and beyond, you will have a hard time resolving to your server.

Whatever the mater was, we went above and beyond to help the customer, but this wasn't a billing dispute, an extra hands-on module installation to keep the customer happy, this was clearly a network violation that we have stated in our TOS and we will shut the customer down instantly. With or without backups of the data needs to be sheduled with us.

[cabron]

The client came to me with all these frustrations of not knowing why their server acts the way it does, for example: mysql just goes down out of the blue, sometimes the site just doesn't show up, etc. I'm sure you can find the familiar requests/complaints in regards to that on any of the forum they asked for help or support. When you are capped at 10mbps, when someone ddos you what happens? Your site will eventually break down, frontend and backend. If the attack eats enough memory, your mysql will break down and nulled. If your port is maxed out above and beyond, you will have a hard time resolving to your server.


Seems you never saw a DDoS in your life. When getting ddosed and have no basic software protection installed you null the ip and try figuring things out.

Also 8 hours for a response to emails, ticket, phone calls is unacceptable even for budget shared hosts (considering it was an emergency).

[timihosting]

Untrue.

We are well prepared to handle any issues our clients may have. The client is clearly unable to comprehend the rules and regulations that was given to him prior signing up with us. The client also has made false statement of us making us policies, and also changed the date etc.

Again, thank you for your kind advice.

May I repeat that WE have NOT lost ANY clients since we started, except for this one. This is because we love what we do and we treasure our clients to the fullest, not even words can describe it.

If you are a current TiMihosting.com customer; thank you for hosting with us. If you are a potential customer or just looking; thank you for your interest and I can assure you that all these poor judgement are negative.

[cabron]

Untrue.

We are well prepared to handle any issues our clients may have. The client is clearly unable to comprehend the rules and regulations that was given to him prior signing up with us. The client also has made false statement of us making us policies, and also changed the date etc.

Again, thank you for your kind advice.

May I repeat that WE have NOT lost ANY clients since we started, except for this one. This is because we love what we do and we treasure our clients to the fullest, not even words can describe it.

If you are a current TiMihosting.com customer; thank you for hosting with us. If you are a potential customer or just looking; thank you for your interest and I can assure you that all these poor judgement are negative.

After not answering any of my statements i must take sides with the op.

But still..8 hours for a response?

[timihosting]

Again, untrue.

Not 8 hours, not changing dates, not making up policies.

The customer also stated that we didn't allow him back to his server. This is also untrue as the server was turned back on, but the customer had already change DNS/nameservers. The customer could easily access his server with us through IP, but he chose not to for whatever reason.

Not 8 hours, we have contacted him even before this happens but he also chose not to reply or listen. Once more, we treasure our clients, but we do ask that our client could at least comprehend what is being offered to them. We want our clients to feel safe and sound while hosting with us; and we also would want to protect ourselves.

[Darknight]

Seems you never saw a DDoS in your life. When getting ddosed and have no basic software protection installed you null the ip and try figuring things out.
LOL null teh IP, sif! That means they won..
I know alot of places do that but its basicly very lazy!

[timihosting]

We've tried, but there were just too many. Believe me, if it was just 10, we would be more than happy to.

But then again, you can't win them all :)

[cabron]

LOL null teh IP, sif! That means they won..
I know alot of places do that but its basicly very lazy!

You got any better solution when you can't even access your server or if you do it's so overloaded that you just can do anything to it?

Oh yeah they won.... we can't let them win.... does hosting seem to you like such a drama?

[Dan]

You got any better solution when you can't even access your server or if you do it's so overloaded that you just can do anything to it?

Oh yeah they won.... we can't let them win.... does hosting seem to you like such a drama?

I have a great solution.

Read TOS etc before buying in future.

[cabron]

I have a great solution.

Read TOS etc before buying in future.

Note:
Me!=OP
Me!=Customer of his:fangel:

[Dan]

Note:
Me!=OP
Me!=Customer of his:fangel:

I have noticed that and wasn't saying anything about that. I am just saying that people should carefully read host's TOS before buying and if you can't understand any part of their TOS, you should ask the host to explain it. That way you would not be in this situation.

[Thorny]

All i can say guys, is that i currently have 2 servers with timihosting, yes ok they are recent servers but still, the support is great, the protection is great and the server hardware is pretty damn amazing, i really can't fault them in anyway other than offering a bloody damn good service lol

[Skylar]

I don't mean to be rude or anything but Timi how old are you? Seems like to me you are just a teen trying to get your self into the whole issue.

As for the OP the only thing I can say is I feel sorry that you had issues with them, and if it did in fact take 8 hours for a reply that is horrible, but if the webhost doesn't state how fast you will get a reply, then you may not get it fast.

Seeing as Timi didn't exactly explain everything very clearly, I would have to say I am leaning more towards the OP, but again it sounds like the OP doesn't really know much of what he is doing.

As for Timi -- there are free options out there for Firewall, and for DDOSS prevention I would suggest Cisco.

[timihosting]

I would love to be in my teens right now :) Lets not start assuming here as it will only make as a$$ out of U and Me (my college professor would always say that when any students a$$ume an answer). Thanks for your compliments, but I, myself is heading toward my 30's pretty soon. In fact, none of our staffs is in their "teens".

Let me make it simple and clear, if you've been through 10 web hosts, and you got problems regardless, there has to be something wrong with the way you're doing business.

Since we're on the youth age assumption; if you have 10 friends, and all of them dislike you. What does that mean? It obviously mean you are special and you need to correct your attitude so you can get a long with your friends.

Whatever the problem is, you can't win them all. We had to learn this the hard way and I am safe to say that thus far, unfortunately we've only lost one client. All of our other clients are extremely happy and excited about our promotions.

Some times you have to take one step back to take a few steps forward.

On a few note: All of our current and future ordered server will be fully secured by our security team to enhance better traffic flow to our network down to your server. For more information, please visit www.timihosting.com.

[Skylar]

Heh Wasn't meaning it in an offensive way thats just how your posts in this thread had made me believe you to be in your teens. as for wishing to be in your teens, cannot blame you there!

[timihosting]

Heh Wasn't meaning it in an offensive way thats just how your posts in this thread had made me believe you to be in your teens. as for wishing to be in your teens, cannot blame you there!

How is that?

[timihosting]

May I ask the moderator to close this thread?

[.Andy]

Report this thread and it will make it come to there attention.

[Keagle]

May I ask the moderator to close this thread?

Not being the OP, I don't think that's allowed. At least I didn't think it was. :fangel:

[Jan]

May I ask the moderator to close this thread?
No you may not.

But as the OP hasn't returned, I don't see a point in keeping it open.