jewlzk my vps is down for more that 2 days

[flaviorodrigues]

Hi i have a vps with jewlzk.com and i have my vps down for like 48 hours :( and still down and no reply for the jewlzk

Its bad to me that have a hosting company with more that 60 customers and have this down :(
I have submeted tickets, open in forum etc and nothing
Waiting news

Thnks
Flavio

[Darknight]

I find it rather intersting how they are going latley.. They used to be really good acording to alot of poeple..
You could always try the people Im with, steadcom.com they are great! tickets usaly replyed too in 10 mins
Anyway hope you get it worked out ;)
Keep us updated, Its really annoying when you recive poor service, Feeling ignored is never a good feeling..
I know that feeling all to well....

[flaviorodrigues]

the bad its that i need the backups files to change to a new.

i dont have nothing

[Darknight]

Yeah... I dont think your VPS will be down for ever! I guess you got to hope its not a HDD fail though, That happens to the best of the best from time to time... It seems like a rather long time not to get a reply from them though :S

[flaviorodrigues]

but i lost customers and feedback of my hosting company, i cannot have downtimes every months

its very bad to me

[Dan]

What is your URL?

[flaviorodrigues]

empiresp.com

[Dan]

Well, I know Roland and he wouldn't just let a VPS down for too long unless he had a genuine reason.

[Cam.]

I agree, You sure you didn't break the TOS or something?

[flaviorodrigues]

no, i dont recieved no mail and no response :(

[Dan]

I will contact Roland and refer him to this thread.

[J J]

Apparently there was a hacking attempt, which from data could have been deleted so he took precautions to prevent data-loss. This may be the cause to your problem, however he stated that did disable sshd, though this may directly not be at your problem, it's at fault on their end somehow. - Try and contact them mate. ;)

[flaviorodrigues]

i try all and nothing, no reply

i get when i enter on hypervm:
Could not Connect to the server 216.139.83.123 . Please login and restart hypervm service on this server

[Dan]

i try all and nothing, no reply

i get when i enter on hypervm:
Could not Connect to the server 216.139.83.123 . Please login and restart hypervm service on this server

Wait for Roland to respond to this thread

[flaviorodrigues]

ok...

i will wait

[Richard]

i try all and nothing, no reply

i get when i enter on hypervm:
Could not Connect to the server 216.139.83.123 . Please login and restart hypervm service on this server

All that means, is that his HyperVM node is down - Which means, not only you, but everyone else hosted on the node (216.139.83.123) is down as well.

I'm sure Roland will sort this out soon an compensate you for this downtime.

[flaviorodrigues]

but i just like to be up... will 3 days of downtime...

OMG

[impactgc]

Could not Connect to the server 216.139.83.123 . Please login and restart hypervm service on this server

Host-Shack.

This doesn't exactly mean all the vps' are down. Hypervm is just the control panel for the vps. The vps' could be up on the node and just hypervm could be down.

Good luck getting your vps back up and running.

Adam

[Richard]

C:\Users\Richard>ping 216.139.83.123

Pinging 216.139.83.123 with 32 bytes of data:

Request timed out.
Reply from 216.139.94.13: Destination host unreachable.
Reply from 216.139.94.13: Destination host unreachable.
Reply from 216.139.94.13: Destination host unreachable.

Ping statistics for 216.139.83.123:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

C:\Users\Richard>

It's down ;)

[impactgc]

:)

Then how would the browser know this: "Please login and restart hypervm service on this server"

I would agree that your ping would show it isn't.

Then the error that is posted is not the exact error they are getting :)

Adam

[Richard]

When HyperVM cannot connect to a node, it reports: "Please login and restart hypervm service on this server".

This does not always mean it is down - For example, after some updates, you have to restart the HyperVM service on each dedciated Node (service hypervm restart), but the reason I know this server is down, is because it does not respond to ping requests.

You also get the error "Please login and restart hypervm service on this server" if the server is down totally (Like this one) and it is reported in the main HyperVM node.

[impactgc]

I agree- we use hypervm. And they have updates daily it seems and hypervm needs to restart.

But if the server is totally down how would your browser every know that hypervm is trying to load?


Please login and restart hypervm service on this server

You would not get this for example if the server was physical shut off :)

Adam

[Eclouds]

^^ The updates are not daily.

[Richard]

I agree- we use hypervm. And they have updates daily it seems and hypervm needs to restart.

But if the server is totally down how would your browser every know that hypervm is trying to load?



You would not get this for example if the server was physical shut off :)

Adam

Yes you would. Why don't you try it.

And your browser is not loading the node - Its loading the main HyperVM server, which is still up.

[J J]

I think this has gone a little off-topic. If Roland were to respond, wouldn't it be more professional, in terms of ethics to do it via support desk?

[Darknight]

Agree it would be.. The OP posted here becuse he hasnt goten a reply from them for over 40 hours... I dont think he posted here for support, Just wanted to let us know whats going on,

[Eclouds]

That's really bad again but you should have learned the first time. Hope you will be back up soon!

[flaviorodrigues]

still notinhg...

:(

[Dan]

I emailed Roland yesterday but got no reply. Don't know what's going on there.

[Decker]

Just 'nudged' Roland hopefully it's not a health/family issue that's stopping him. Lets see if he gets back soon to this (and your and other threads on the Jewlzk forums).

[Dan]

Whether it is a health/family issue, Roland claims to have people working for him. Didn't some guy post on another thread here as one of JewlZK's support techs? If they are there, why didn't they respond to the OP's tickets etc or respond to my email that I sent to them yesterday?

[Decker]

Roland claims to have people working for him. Didn't some guy post on another thread here as one of JewlZK's support techs?

I think that one's still debatable, apparently and I've had contact with helpfull guy and insulting stuck up his own one guy, but if they are still around or not is a different matter.

There might be 'other' factors though, not that I have any info that others don't :angel:

[Darknight]

There might be 'other' factors though, not that I have any info that others don't
When it comes to hosting, No excuess is a good one for ignoring tickets ;)
If you cant be there get someone who can, 8 hours would be "ok" but 48+?
Saying that, I belive its Joe that runs the VPS part of it - So he might be better to contact.

[Decker]

When it comes to hosting, No excuess is a good one for ignoring tickets ;)

One from me is that yes it's true but stuff happens, wait till you get your first emergency vehicle!

That is one comming for you :) - I've had mine - not nice - lets give it a little longer for a response from us as we're not flaviorodrigues

[stuffradio]

Next time I see him online, I'll ask him what's going on.

[Dan]

I agree with internalx.

If you can't, for whatever reason, take care of your clients or reply to support tickets, find someone who can and will.
Regardless of Roland's reputation and the good name of Jewlzk in the past, recent incidents have certainly started to damage these. It's not good.
If Roland wants to get jewlzk back to the way it was, he needs to wake up.
The length of time this guy is waiting on a response is uncalled for.

Whether the OP violated Terms at JewlZK or not, he has the right to know why his VPS is not accessible and it's JewlZK's place to tell him this.

[flaviorodrigues]

Yes and im still waiting...

how can will pay to my customers this bg downtime????

its a good question... im sad of all of this

[Decker]

Dan - we're not flaviorodrigues

As a mod your speculating, not good.

[Dan]

Dan - we're not flaviorodrigues

As a mod your speculating, not good.

I'm not speaking as a Mod but as a member here and a Host provider. You think for one second I would let my clients wait over 24 hours for a response? I have more respect for them.

[Cam.]

I pointed this thread out to him yesterday, And got no reply... Who knows what's going on, do they have a support phone #?

[Darknight]

Decker, I think your under-speculating but thats just me...
Im not out to get Roland or anything.. I dont even personaly know them! I really have no care if there company fails or keeps going stong.. Im judging this like Id judge anything.. Iv seen nothing but bad over the last month or so from the company, So Im trying to support the OP as best I can! Hence why I said

Saying that, I belive its Joe that runs the VPS part of it - So he might be better to contact.
Also Mods are people not robots, They have views and have as much right to speak them as us.

[Mystikk]

I pointed this thread out to him yesterday, And got no reply... Who knows what's going on, do they have a support phone #?


There is a daytime support telephone number on their website. I am not sure how much that helps the OP as he is not in the US, but there is a number.

[Cam.]

There is a daytime support telephone number on their website. I am not sure how much that helps the OP as he is not in the US, but there is a number.

He could call them via FreeCall (http://www.freecall.com).

[Eclouds]

Agreed. Flavio shouldn't be left in the dark like this. The least that could be done is a little update on his situation however it looks like it still hasn't happened. Perhaps in a few days?

[GeekRack]

All of you guys are correct. The client shouldnt be left in the dark like this whether it is a TOS violation or not. Its just simply bad business and unfair to flavio as the customer. I hope you get things sorted soon my friend good luck :beer:

[flaviorodrigues]

Thnks to all... im still waiting news, i like to have just backup of all my customers

[Darknight]

Hopfully, For the sake of you and your clients you get this sorted out soon. Be sure to keep us updated!

[James]

The situation perceived from what's stated in this thread - is totally unacceptable. It sounds like a free hosting service who might fix the issue in a week?

You should expect a full refund for this month and move on to a different provider ASAP. One thing you could think about is off-site backups, it could have been very useful at times like these.

[Infrenion]

One thing you could think about is off-site backups, it could have been very useful at times like these.

I agree.

Hope all gets sorted soon.
Good Luck.

[iiPanel]

I feel sad for you Flavio. I have passed through the same kind long wait situations in the past with Jewlzk, luckly left them quickly.

Hope your VPS will be up soon.

[flaviorodrigues]

Some days after....

See just the reply that i recieved:
JewlzK

due to a catastrophic drive failure from which we could not recover any customer data, I have built a new vps server. I created a client for you based on the information in the billing system and an initial vm with centos 4.x (I noticed from the old master that yours was listed as fedora, so you may want to wipe the centos and replace it with fedora)..the server it is on has changed ip addresses. the console server is at 216.139.83.252:8888
your ip's assigned from the ip pool are 216.139.83.106,107,108,123,124...
you should be able to access it with your old credentials that were recorded in the billing records....

Edwin Campbell
Sr. Systems Engineer
The Aldridge Company

----------------------------------------------

:(

What now i can do?
i cannot lost all my websites and business :(

i use the hypervm to make backups and server and like you can see:
http://jewlzk.com/forums/showthread.php?t=841&highlight=backups

"Hourly Backups - I like to keep the JewlzK team busy with projects, and one of them is hourly backups. Yes thats right HOURLY. Every hour all of your data will be backed up and stored on an off network server. Although its putting a lot of stress on our minds, hopefully it will ease yours.^"

So i like to know what i can do

[Infrenion]

This is unacceptable I would say. Why did they not update their forums if they had a drive failure? I saw your post is still not replied in their forums. Do they have any explanation for this?

[Decker]

Something you might all have missed, the reply is not from Jewlzk, but the DC.

[James]

VPS with absolutely no backup redundancy? And no apology or any signs of regret.

Never mind hourly backups if you are going to receive a reply 4 years later.

[J J]

I had 2 dedicated servers with them and a backup VPS. My dedicated servers were not affected, however I also got the same email about the VPS server being 'rebuilt'. I was going to keep the 2 dedicated servers for my projects, however looking at things as they are, this is just totally unacceptable and I'm of course canceling anything I have with Jewlzk.

However I took some intuitive and totally moved everything to Liquidweb and Wiredtree and serverorigin for backups. Flavio, if you need any help, please contact me. Hopefully that hourly backup of Jelwzk' is there for you to get your data back. :(

[flaviorodrigues]

if i dont have all my data back... so i will end my hosting company, im a nice person and i will pay to all customers that are hosted with me because the big problem.

i will wait a rmore eply from jewlzk because the backuos

[impactgc]

I guess i would question why the dc would contact you? Or did Roland send you their reply-- which is also weird.

A couple of weeks ago we had the same issue- hard drive failures. We have since learned are lesson and moved to a RAID configuration :)

I know they use hypervm - which allows customers(if enabled) to make backups-- Maybe they made a backup of your vps?

Good luck-- I hope you can salvage your customer base.

Thanks,
Adam

[flaviorodrigues]

i have maked a backup on hypervm and now i cannot acess to that

[Dan]

Hard drive failures seem to be the same excuse as before.
As I always say, I have nothing against Roland. He's a top guy. But this is just gone beyond the joke!
How can they boast being a reputable company, or a company at all, when they are constantly letting their customers down? It's just not on.

I hope you get your backups, and when you do, you find a good company and go with them.

[Richard]

HyperVM backups are made on the same server as your VPS is located - So if your main data is gone, so is your backups.

[Richard]

DblPost()

Roland last logged into his own forum: 11-02-2007 12:13 PM

Thats 28 days ago :S

[Eclouds]

Flavio,

I guess you will learn from this. When you make backups, there is no point in leaving those backups in the server otherwise it's not even worth backing up. Now good luck and I am sorry to hear you lost it all. It really is unfortunate =(

[Dan]

HyperVM backups are made on the same server as your VPS is located - So if your main data is gone, so is your backups.

That's HyperVM Backups that are done from within HyperVM.
The best option for anyone on a VPS is to use off-site backups.

[Darknight]

Something you might all have missed, the reply is not from Jewlzk, but the DC.

The DC must manage the VPS's....
Dont make much of a differnce who replys though, They must be trusted they have access to the billing systems.



I dont know why but I had a feeling they where going to throw that exceuse at you:tired2: should of atleast said "sorry for the 4 day wait" :idea:

[[JSH]John]

It's a shame to see that JewlzK has gone this way, they used to be a great company. I hope the OP is able to get a recent backup, since they apparently have hourly backups, that shouldn't be a problem...

[serverorigin]

Sad situation... And it seems it is definitely done since he hasn't made any effort to reply.

[Cam.]

It's not like Roland... I wonder what's up...

[tumble]

It's not like Roland... I wonder what's up...

If it turns out to be just "Bad" bussiness practice. That would be alot better then something "Bad" happining to Roland himself.

Not that i know Roland. But i have been around these parts for a little bit, so i do know of Roland.

tumble

[serverorigin]

Well at least you got a reply...backups backups backups!!!!

Never rely on your hosting company to have backups as most do not. I highly recommend offsite storage some place other than with your normal provider that way you can guarantee that if one goes unresponsive for days or deletes your files/has drive failures then you aren't in this situation.

[tumble]

Even i tell the same thing to my customers. Even though i back up all of their sites to a remote server. Keep a back-up of there accounts on the webserver. They still need to keep a back-up on there local.

I myself back up the whole server to a remote server. Keep a copy on the webserver itself. and keep a copy here at home on a external drive.

Even though i am going to a Raid 10 system here is a few days. I will still do the same thing. you can never have enough back-ups

tumble

[serverorigin]

We are much the same. We push to 2 different backup datacenters and I do a 30 day rsync to an external drive at my office in Memphis.

My personal data is backed up in 3 locations as well....Now days I have so much data I can't remember what is what when it comes to my personal stuff but I have never lost anything! lol

[Decker]

Apparently (JK)Shaun has visited the Jewlzk forums today and said nothing, no responses from anyone anywhere by the looks of it.

From info previously received (can't say where from) contact the DC directly Flavio, it seems like your only hope here.

[J J]

Just to addon to deckers post...

Details below are the DC contacts:

Corporate, Sales or Tech Support:
Ph: 713-403-9150
Fax: 713-621-1826

You can find this information here: http://www.aldridge.com/contact.html

Or you can simply email them, however by the looks of it, it's best if you just gave them a bell.

I really do hope you get your data back, I know how it feels to lose all that data; especially your clients.

[Decker]

Thanks JJ, I should have added that, good catch :)

I do agree - contact them directly, again can't say why I suggest it but do and quick as you can.

Not sure if there's anything else we can do for you really, maybe an account to direct the main host domain to with a forum or something to keep your clients in the loop.

Let us know Flavio if there's anything else :)

PS - JJ change that flaming avatar - I get a craving for fried chicken everytime, are you on commission!?

[flaviorodrigues]

mail sended to DC

thnks

[Dan]

mail sended to DC

thnks

Best of luck with it. Hope it all works out.

[TSO]

I just came back after being away for awhile, and was sorry to see the degradation of this situation. I am very sorry for you flaviorodrigues. Have you checked on http://www.archive.org to see if you could at least get the main HTML content back for some of the sites you were hosting?

[tumble]

Apparently (JK)Shaun has visited the Jewlzk forums today and said nothing, no responses from anyone anywhere by the looks of it.

From info previously received (can't say where from) contact the DC directly Flavio, it seems like your only hope here.

I would really like to hear what is going on here. I am sure Roland has more customers then just the OP. For a Rep to go into your support forums and say "NOTHING" is just wrong. From the last issue dated Nov 9th to this issue dated Nov 28th. Is only 21 days. Plus i belive on the last issue Roland did not enter into the thread well into the discussion.

Rapid communication is key to a customers well being and frame of mind when one has a emergency on his hands. Looking at the lack of communication by the JK team would indeed prove that something is wrong.

[TSO]

^^ Agreed. Even if they are still working on fixing whatever problems have arisen, a post on the forum stating that they are aware major problems exist would be a nice start.

[Eclouds]

I don't understand the motivation behind all this. How can you leave your clients in the dark like this? This really bothers me I cannot believe someone would treat clients in such a way and get away with it.

[Amaresh]

Used to be a JewlzK customer a long long time ago, but I think moving away from them has been one of the best decisions I ever made.

[TSO]

^^ Why did you move at the time?

[J J]

^^ Why did you move at the time?

http://jewlzk.com/forums/showthread.php?p=2562#post2562

"I am really sad to leave, but I can no longer afford the server at its actual cost, which is fair to Roland."

--

Seems that Jewlzk was actually alright at first, then things suddenly slid down a hill, perhaps the hill is to muddy for them to get back up? - They've lost my business and I don't know how many of Jewlzk clients will be moving away because of this!

[flaviorodrigues]

one week and still down....

[PogiWeb]

If they are still down you need to take your losses and find a new stable hosting provider. Best of Luck

[Amaresh]

http://jewlzk.com/forums/showthread.php?p=2562#post2562

"I am really sad to leave, but I can no longer afford the server at its actual cost, which is fair to Roland."

--

Seems that Jewlzk was actually alright at first, then things suddenly slid down a hill, perhaps the hill is to muddy for them to get back up? - They've lost my business and I don't know how many of Jewlzk clients will be moving away because of this!

Heh, that review seems quite ironic now because it has me saying that choosing JK was a good decision, which to be honest it was at that time. :ninja:

[BananaMaster]

The you tried to ping earlier in the thread works but comes up with new Apache instillation on CentOS operating system.

[JohnN]

I think people are being quite rash here, people who had a good experience with a host suddenly denouncing it because someone else has had issues.

I've been a member here for a while, and anyone (including me) can see that jewlzk has not had issues like this before. For us to assume that this is him deliberately neglecting clients is wrong.

The owner of jewlzk is obviously making a living from it, it is not in his interests to be away for so long and thus the indication would be something bad has come up.

Yes what has happened to the OP is unfortunate and I sympathize, but for gods sake, would people please refrain from jumping on the band wagon?

[GeekRack]

I dont think its so much as people "jumping" on the bandwagon. People are only responding to what they have seen within the past couple of months. I personally have never had any experience with JK however their actions as of late are questionable at best. I think thats what everyone has a problem with is what they have become and not what they where.

[Dan]

Ok. I spoke with Roland some weeks ago and he asked me to say nothing. But he is having health issues. Last I heard he was waiting on test results. That's all I will say on that. So, maybe his absence is health related.
However, I have to be honest and say that he could have had someone take over while he was dealing with the health issues. So, in all honesty, there is no excuse as to why the current situation has developed.

Let's just hope Roland is okay and will be back to his old self soon and back to pick things up.

[[JSH]John]

I hope he is ok, I've been around here for a while and I know that JewlzK wouldn't just disappear for no real reason. Hopefully some of his support staff can start helping out, it is what he pays them for...

[iiPanel]

Roland,

If you are in need for any assistance I will be more than glad to provide it!

[James]

I think people are being quite rash here, people who had a good experience with a host suddenly denouncing it because someone else has had issues.

I've been a member here for a while, and anyone (including me) can see that jewlzk has not had issues like this before. For us to assume that this is him deliberately neglecting clients is wrong.

Forgive me if I'm wrong but actually this is not the first time I hear about jewlzk and problems on this board..

[serverorigin]

Forgive me if I'm wrong but actually this is not the first time I hear about jewlzk and problems on this board..

You aren't:
http://freewebspace.net/forums/showthread.php?t=2198467&highlight=jewlzk
http://freewebspace.net/forums/showthread.php?t=2198500&highlight=jewlzk
http://freewebspace.net/forums/showthread.php?t=2195956&highlight=jewlzk
http://freewebspace.net/forums/showthread.php?t=2194413&highlight=jewlzk
http://freewebspace.net/forums/showthread.php?t=2193299&highlight=jewlzk

[JohnN]

ill just be quite:P its just most of what I've seen is people quite happy with it. I'm just throwing up both sides of the argument, and as Dan said, evidently something has come up.

[iLucas]

I've been with JewzK, when Deise Host closed the first time, and I was transferred. I wasn't with them long, but I did send a support ticket, which was answered promptly.

If the downtime is health related to Roland, I wish him luck. There is no excuse for not having someone watch his servers, while he was out, but it could be potentially serious. I mean, he hasn't responded to anyone, and for God sakes, cut him some slack.

We all know this isn't like Roland, and I have a feeling something has happened. We could atleast wait for a response, if we get one.

[Galaxy-Hosts.com]

If the downtime is health related to Roland, I wish him luck. There is no excuse for not having someone watch his servers, while he was out, but it could be potentially serious. it appears has arranged for his data center to answer ticket. It also appears they are not doing a very good job of it.

[Jordan Mclay]

roland is back here is a reply i got from him regarding whmcs yesterday

---

JewlzK

Mr. Mclay,

Not a problem, I will have this adjusted for next month's billing cycle.

Your license key is *************

You can download the latest version of WHMCS in your clientarea (downloads). Please let me know if you have any other questions.

Thank You,
Roland DLC

[flaviorodrigues]

but im still waiting a reply...

[JohnN]

roland last visited this forum on the 28th according to his profile:)

[Richard]

its just most of what I've seen is people quite happy with it.

Actually, it has been quite the opposite over the last few months, I have not seen one good thing said about them recently, yet loads of bad things (That are true :S)

Shame really, as Dan said, Roland is a top guy, and JewlzK used to be a well respected host.

[flaviorodrigues]

More that 2 weeks after...

Flavio-
We are sorry for the trouble with your VPS. Unfortunately, this is a failure from which we are unable to recover ANY data from the hard drives that served your VPS. We reviewed your Terms of Service from when you originally signed up with JewlzK, and, regarding backup, we stated the following:

7.1 Backup of Data
Except where JewlzK has expressly agreed in writing to the contrary, customers are solely and entirely responsible, and JewlzK is in NO way responsible, for the management and backup of all customer data, and all updates, upgrades, and patches to any software that customers use in connection with JewlzK services.

As you saw in our forums, backups of data were something in the planning stages, but were not implemented as part of our 'production' service.

As we mentioned before, we've built a new VPS server and created your VPS on it. Using the console server at http://216.139.83.252:8888 you are able to begin rebuilding your VPS if you desire to do so.

Again, we apologize for the inconvenience, and we can offer your service credit for up to 2 months to help with problems that this unexpected, uncontrollable hardware failure. Please be reminded that you should ALWAYS perform regular off-site (remote location) backups of your data in the event of failures like this.

Thanks for your continued understanding.
Dave

This cannot be real..., what legal can i do so i can have my money back or any like that?

Thnks

[GeekRack]

Unfortunately,

There isnt anything that you can do. If that in fact is the TOS that you signed up and agreed to theres not much you can do. I personally wouldnt stick around to find out how long its going to be until the next "failure".

[flaviorodrigues]

but when i signup and talk to roland on msn:

(20:47) <-- Flavio Rodri: and how the backups system work?
(21:20) <-- Flavio Rodri: news?
(22:34) JewlzK.com - Rol: that server has 2 GB RAM and will be getting another 2 GB RAM by the end of next week
(22:35) <-- Flavio Rodri: , good, and about backups system?
(22:35) JewlzK.com - Rol: remote backups
(22:36) JewlzK.com - Rol: daily

its on my logs and i can print that

[Eclouds]

You can't rely on the host 100% for backups. You should have made your own backups as well. In a situation like this where the host doesn't respond for weeks you can't expect them to suddenly respond and give you a backup. Unfortunate but true. Good luck, I know it is hard.

[tumble]

@flaviorodrigues,

Let it go. Learn a lesson the hard way. The next time i am sure you will never be without back-ups of your data.

As far as your provider is in concern. I would not go back to them. You should find another.

[James]

A host will tell you everything you want to hear to get you as a client. Backup here, there, remote, on mars. But yes backups in the end will always be your responsibility.

[Mystikk]

A host will tell you everything you want to hear to get you as a client. Backup here, there, remote, on mars. But yes backups in the end will always be your responsibility.

Not true. Honesty get's the best clients.

[tumble]

Not true. Honesty get's the best clients.

No Honesty "KEEPS" the best clients.

[Decker]

No Honesty "KEEPS" the best clients.

That is the truth but unfortunately not the norm.

Flavio http://www.jewlzk.com/forums/showthread.php?p=4122#post4122

Problems are still going on so basically forget even trying, doubt you'll get anywhere, as yet again (JK)Shaun visited the forums, why has still to be established as his last post was 3rd Nov.

RIP Jewlzk is I think the only obvious conclusion, shout at Aldridge though as they should be the incumbent host, they have been replying (badly, but they've opened the door to taking responsibility).

[[JSH]John]

I'm starting to think that JewlzK has been sold to Aldridge, they seem to have a lot of control over the company.

I do hope all problems are resolved for current customers and that JewlzK get back to normal operations, but this has been well over a month now...

[Decker]

:wink2: I couldn't possibly comment!

[bleeding green]

John;940902']I'm starting to think that JewlzK has been sold to Aldridge, they seem to have a lot of control over the company.

I do hope all problems are resolved for current customers and that JewlzK get back to normal operations, but this has been well over a month now...

Well, my site was down again last night and I emailed Aldridge, and this is the answer I got:
Hi.
JewlzK is a Colocation customer of ours. For support, please contact
them directly at support@jewlzk.com. Thanks.
Larry


Though it DID cross my mind that the reason the site was down is because the ownership is changing hands, Roland is NOWHERE to be found.

I can only hope that he sold it to Aldridge, atleast they answer their "customers".

[GeekRack]

Wow, im really sorry to hear about your issues H2H. You havent recieved any updates as to whats going on with your site? How did the data restore go?

[bleeding green]

Wow, im really sorry to hear about your issues H2H. You havent recieved any updates as to whats going on with your site? How did the data restore go?

No updates from Roland or his staff. The only news I've heard of is from this board, which says alot. The data restore, at first, went smoothly, no lost posts! That didn't last long as I lost about 3 day's worth of posts yesterday and then the site went down.

I appreciate the concern though.

[GeekRack]

Ouch, pull a backup while you can! I hope you get this sorted or at least speak to Roland himself directly shortly. Good luck to you though!

[J J]

Ouch, pull a backup while you can! I hope you get this sorted or at least speak to Roland himself directly shortly. Good luck to you though!

Agreed! Do it ASAP.

I've seen Jewlzk (Roland) come on everyday on my MSN, if it is him or not I have not contacted him due to my business with him ending, however if and when he comes back online, I'll try to address this thread to him.

[impactgc]

I think it isn't him that is logging on and off everyday on MSN. I have been trying to IM him and I get no answer.

There is no reason for him not to answer me.. As we used to talk almost everyday.

Good luck....


Adam

[bleeding green]

down again, as I was making a backup :lol:

[GeekRack]

Wow lol you just cant seem to catch a break..keep trying until you get your data :D

[bleeding green]

Ok here's my situation, hoping someone can help!

Right now, my disk space usage says 13418.30/10000.00 MB so I have to delete files. Now, I try to connect thru SmartFTP and it can't connect to the server. I'm not surprised, but I move on to doing it thru Cpanel. Now, I go to file manager, I can't delete anythign.A fatal error comes up. Aslo, I can't generate a backup because it says fatal error, tiemd out. I'm so pissed off right now.

[impactgc]

I am thinking your vps loaded in read-only mode.

What is the fatal error? So we can help further.

Adam

[GeekRack]

Thats what i would go out on a limb and say, post up the error so we can help ya a little more :)

[bleeding green]

Not to be confused with the topic starter, I'm not a VPS customer of Jewlzk. I'm simply a Shared customer. But I will post up the error(s) anyway:


Magic number checking on storable file failed at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 398.
eval {...} called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 398
Storable::fd_retrieve('GLOB(0x9769640)') called at /usr/local/cpanel/Cpanel/Mime.pm line 58
eval {...} called at /usr/local/cpanel/Cpanel/Mime.pm line 58
Cpanel::Mime::system_mime() called at /usr/local/cpanel/Cpanel/Fileman.pm line 3254
Cpanel::Fileman::_loadmimeinfo() called at /usr/local/cpanel/Cpanel/Fileman.pm line 1389
Cpanel::Fileman::fileimg('/usr/home/h2h', 'backup-9.6.2007_20-04-24_h2h.tar.gz', 1) called at cpanel.pl line 516
main::__ANON__('/usr/home/h2h', 'backup-9.6.2007_20-04-24_h2h.tar.gz', 1) called at cpanel.pl line 1540
main::exectag('<cpanel Fileman="fileimg($FORM{\'dir\'},$FORM{\'file\'},1)">') called at cpanel.pl line 4422
main::dotag(undef) called at cpanel.pl line 4311
main::cpanel_parseblock('SCALAR(0x9104718)') called at cpanel.pl line 4265
main::cpanel_parse('GLOB(0x935606c)') called at cpanel.pl line 1104



Warning: something's wrong at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 92.
Cpanel::CachedDataStore::savedatastore('/home/h2h/.cpanel/email_accounts.yaml', 'HASH(0x96d1674)') called at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 23
Cpanel::CachedDataStore::store_ref('/home/h2h/.cpanel/email_accounts.yaml', 'HASH(0x96cf91c)') called at /usr/local/cpanel/Cpanel/Email.pm line 1745
Cpanel::Email::_managepopdbs('event', 'fetch') called at /usr/local/cpanel/Cpanel/Email.pm line 2145
Cpanel::Email::countpops() called at (eval 91) line 1
eval '$rSTATS->{$key}{$item} = Cpanel::Email::countpops();' called at /usr/local/cpanel/Cpanel/StatsBar.pm line 243
Cpanel::StatsBar::api2_stat('infinitylang', 'true', 'rowcounter', 'mainstats', 'display', 'emailac_counts|subdomains|parkeddomains|addondomains|ftpacc ounts...') called at (eval 81) line 1
eval '$dataref = [Cpanel::StatsBar::api2_stat(%CFG)];' called at cpanel.pl line 4623
main::api2_exec('StatsBar', 'stat', 'HASH(0x91725e4)', 'HASH(0x914e23c)') called at cpanel.pl line 1265
main::cpexectag('<?cp StatsBar::stat([tr class="row-%"][td width="40\{percent}"][...') called at cpanel.pl line 4422
main::dotag(undef) called at cpanel.pl line 4311
main::cpanel_parseblock('SCALAR(0x97689a4)') called at cpanel.pl line 4265
main::cpanel_parse('GLOB(0x93c4960)') called at cpanel.pl line 2567
main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//index.html') called at /usr/local/cpanel/Cpanel/Branding.pm line 77
Cpanel::Branding::Branding_include('index.html') called at (eval 7) line 1
eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel.pl line 1414
main::exectag('<cpanel Branding="include(index.html)">') called at cpanel.pl line 4422
main::dotag(undef) called at cpanel.pl line 4311
main::cpanel_parseblock('SCALAR(0x9104718)') called at cpanel.pl line 4265
main::cpanel_parse('GLOB(0x935606c)') called at cpanel.pl line 1104

[Decker]

Can you see what OS (as in what type of *nix it's running) wouldn't be Debian would it?

Another (more) likely possibility is the policy on software updates on the box, which has reverted to an earlier version (a dedi I had with Jewlzk did that and I certainly didn't do it so likely a DC policy) then the version of PERL updated again but after files had been modified with the old version.

Unfortunately back to Jewlzk to sort either :(

[GeekRack]

Yep, theres nothing you can do to fix it unfortunately. Try at least to pull a MySQL DB backup just in case.

[flaviorodrigues]

yes, i know that i wil never pute my hands another time in this kids company, i will start for the 0 in another place

Thnks
Flavio

[tumble]

That is the truth but unfortunately not the norm.

Flavio http://www.jewlzk.com/forums/showthread.php?p=4122#post4122

Problems are still going on so basically forget even trying, doubt you'll get anywhere, as yet again (JK)Shaun visited the forums, why has still to be established as his last post was 3rd Nov.

RIP Jewlzk is I think the only obvious conclusion, shout at Aldridge though as they should be the incumbent host, they have been replying (badly, but they've opened the door to taking responsibility).

Just happen to pop into the forum that was linked.
Kinda of a shame :cry2: that a rep logged into the forum but did not address any problems or try to re-assure any of the clients.

[bleeding green]

Wow. Now all my files and data is gone again, I can't open up any new threads on my board, I can't add a reply without getting an IPS error message, and I lost posts again. When I ran a check of my DB (still intact), I got this:
h2h_ipb.flashchat_bans OK h2h_ipb.flashchat_config OK h2h_ipb.flashchat_config_chats OK h2h_ipb.flashchat_config_instances OK h2h_ipb.flashchat_config_values OK h2h_ipb.flashchat_connections OK h2h_ipb.flashchat_ignors OK h2h_ipb.flashchat_messages OK h2h_ipb.flashchat_rooms OK h2h_ipb.flashchat_users OK h2h_ipb.ibf_Pickem_CP OK h2h_ipb.ibf_Pickem_Icons OK h2h_ipb.ibf_Pickem_Matchups OK h2h_ipb.ibf_Pickem_Members OK h2h_ipb.ibf_Pickem_Winners OK h2h_ipb.ibf_acp_help OK h2h_ipb.ibf_admin_login_logs OK h2h_ipb.ibf_admin_logs OK h2h_ipb.ibf_admin_permission_keys OK h2h_ipb.ibf_admin_permission_rows OK h2h_ipb.ibf_admin_sessions OK h2h_ipb.ibf_announcements OK h2h_ipb.ibf_arcade_challengeps OK h2h_ipb.ibf_arcade_challenges OK h2h_ipb.ibf_arcade_news OK h2h_ipb.ibf_arcade_scoreboard OK h2h_ipb.ibf_arcade_sessions OK h2h_ipb.ibf_attachments OK h2h_ipb.ibf_attachments_type OK h2h_ipb.ibf_badwords OK h2h_ipb.ibf_banfilters OK h2h_ipb.ibf_bans OK h2h_ipb.ibf_bulk_mail OK h2h_ipb.ibf_cache_store OK h2h_ipb.ibf_cal_calendars OK h2h_ipb.ibf_cal_events OK h2h_ipb.ibf_components OK h2h_ipb.ibf_conf_settings OK h2h_ipb.ibf_conf_settings_titles OK h2h_ipb.ibf_config OK h2h_ipb.ibf_config_chats OK h2h_ipb.ibf_config_instances OK h2h_ipb.ibf_config_values OK h2h_ipb.ibf_connections OK h2h_ipb.ibf_contacts OK h2h_ipb.ibf_converge_local OK h2h_ipb.ibf_custom_bbcode OK h2h_ipb.ibf_dnames_change OK h2h_ipb.ibf_email_logs OK h2h_ipb.ibf_emoticons OK h2h_ipb.ibf_faq OK h2h_ipb.ibf_fc_bans OK h2h_ipb.ibf_fc_config OK h2h_ipb.ibf_fc_config_chats OK h2h_ipb.ibf_fc_config_instances OK h2h_ipb.ibf_fc_config_values OK h2h_ipb.ibf_fc_connections OK h2h_ipb.ibf_fc_ignors OK h2h_ipb.ibf_fc_messages OK h2h_ipb.ibf_fc_rooms OK h2h_ipb.ibf_forum_perms OK h2h_ipb.ibf_forum_tracker OK h2h_ipb.ibf_forums OK h2h_ipb.ibf_games_cats OK h2h_ipb.ibf_games_champs OK h2h_ipb.ibf_games_league OK h2h_ipb.ibf_games_list OK h2h_ipb.ibf_games_scores OK h2h_ipb.ibf_games_settings OK h2h_ipb.ibf_groups OK h2h_ipb.ibf_ignors OK h2h_ipb.ibf_imgupload OK h2h_ipb.ibf_installed_mods OK h2h_ipb.ibf_languages OK h2h_ipb.ibf_login_methods OK h2h_ipb.ibf_mail_error_logs OK h2h_ipb.ibf_mail_queue OK h2h_ipb.ibf_member_extra OK h2h_ipb.ibf_members OK h2h_ipb.ibf_members_converge OK h2h_ipb.ibf_members_partial OK h2h_ipb.ibf_message_text OK h2h_ipb.ibf_message_topics OK h2h_ipb.ibf_messages OK h2h_ipb.ibf_moderator_logs OK h2h_ipb.ibf_moderators OK h2h_ipb.ibf_pfields_content OK h2h_ipb.ibf_pfields_data OK h2h_ipb.ibf_polls OK h2h_ipb.ibf_posts warning : Table is marked as crashed warning : 2 clients are using or haven't closed the table properly error : Size of datafile is: 311899120 Should be: 311900968 error : Corrupt h2h_ipb.ibf_profile_comments OK h2h_ipb.ibf_profile_friends OK h2h_ipb.ibf_profile_portal OK h2h_ipb.ibf_profile_portal_views OK h2h_ipb.ibf_profile_ratings OK h2h_ipb.ibf_reg_antispam OK h2h_ipb.ibf_reputation OK h2h_ipb.ibf_reputationlevel OK h2h_ipb.ibf_rooms OK h2h_ipb.ibf_rss_export OK h2h_ipb.ibf_rss_import OK h2h_ipb.ibf_rss_imported OK h2h_ipb.ibf_search_results OK h2h_ipb.ibf_sessions OK h2h_ipb.ibf_skin_macro OK h2h_ipb.ibf_skin_sets OK h2h_ipb.ibf_skin_template_links OK h2h_ipb.ibf_skin_templates OK h2h_ipb.ibf_skin_templates_cache OK h2h_ipb.ibf_skin_url_mapping OK h2h_ipb.ibf_spider_logs OK h2h_ipb.ibf_stats OK h2h_ipb.ibf_subscription_currency OK h2h_ipb.ibf_subscription_extra OK h2h_ipb.ibf_subscription_logs OK h2h_ipb.ibf_subscription_methods OK h2h_ipb.ibf_subscription_trans OK h2h_ipb.ibf_subscriptions OK h2h_ipb.ibf_task_logs OK h2h_ipb.ibf_task_manager OK h2h_ipb.ibf_template_diff_changes OK h2h_ipb.ibf_template_diff_session OK h2h_ipb.ibf_templates_diff_import OK h2h_ipb.ibf_titles OK h2h_ipb.ibf_topic_markers OK h2h_ipb.ibf_topic_mmod OK h2h_ipb.ibf_topic_ratings OK h2h_ipb.ibf_topic_views OK h2h_ipb.ibf_topics OK h2h_ipb.ibf_topics_read OK h2h_ipb.ibf_tournament_players OK h2h_ipb.ibf_tournaments OK h2h_ipb.ibf_tracker OK h2h_ipb.ibf_transactions OK h2h_ipb.ibf_upgrade_history OK h2h_ipb.ibf_users OK h2h_ipb.ibf_validating OK h2h_ipb.ibf_voters OK h2h_ipb.ibf_warn_logs OK h2h_ipb.poll_comment OK h2h_ipb.poll_config OK h2h_ipb.poll_data OK h2h_ipb.poll_index OK h2h_ipb.poll_ip OK h2h_ipb.poll_log OK h2h_ipb.poll_templates OK h2h_ipb.poll_templateset OK h2h_ipb.poll_user OK


Can anyone help?

[GeekRack]

Did you try to rebuild the tables in the database via PHPMYADMIN? Thats really weird that you just keep loosing all of your data. Try to rebuild your tables that should help the SQL issues.

[tumble]

@h2h

Dude just find yourself another host. I am sure you have backups of your site on your local.

[GeekRack]

Thats the problem, he doesnt have backups and he is trying to salvage as much as possible :(

[bleeding green]

Let me ask you guys a question. Let's say I want to just pick up and switch hosts, how would I do that? The only reason I haven't already is because I dunno what to do. What do I need to move hosts?

[GeekRack]

All you would need to do is get your backups first, browse around for a new host and find one that wouldnt mind working with you to help you get your board moved. Once you find your host that you think will suite your needs and you get everything moved over then change the nameservers on your domain and sit back and enjoy your new host. Hope it helps :)

[TSO]

Also, keep in mind that many hosts will help you move your account over from your old host.

[bleeding green]

Can anyone recommend someone good? I'm currently paying $10 a month at Jewlzk, and would like to pay less a month since I don't use half of the space he gives me. I'd definitely need help setting things up.

Thanks guys.

[TSO]

Have you looked at HostGator? Or, one of the paid hosts run by other FWS members?

[bleeding green]

The only problem is I don't know how much disk space I'd need and how much monthly bandwidth I'd need. Right now the numbers are skewed because the server is messed up.

[tumble]

Nothing but host had posted in this thread look around. Or check around the Offering section.

[bleeding green]

to Mystik:

how do you officially "cancel" as a customer from Jewlzk?

[tumble]

well if you have a pay-pal subscription with him. Cancel that subscription.

[bleeding green]

well if you have a pay-pal subscription with him. Cancel that subscription.

you wanna know what's weird? about a week ago, Roland cancelled his paypal subsciption with me and I haven't been billed for this month yet. Could that have been a sign? :eek2:

but now that's done, anything else?

[tumble]

you wanna know what's weird? about a week ago, Roland cancelled his paypal subsciption with me and I haven't been billed for this month yet. Could that have been a sign? :eek2:

but now that's done, anything else?

that is interesting, I wonder how many other customers had the subscriptions canceled or if it ws just a freak PayPal thing.

I would say you are good to go.

Enjoy your new Host

tumble

[Jan]

The only problem is I don't know how much disk space I'd need and how much monthly bandwidth I'd need. Right now the numbers are skewed because the server is messed up.
Don't you know what you were using before this screwup?

[J J]

to Mystik:

how do you officially "cancel" as a customer from Jewlzk?

Login to the Jewlzk WHMCS, then go to "Hosting Products" (Or whatever) and there should be cancellation button.

[bleeding green]

Login to the Jewlzk WHMCS, then go to "Hosting Products" (Or whatever) and there should be cancellation button.

There's a request cancellation button but wouldn't that require Roland to "approve" it?

[Decker]

Let me ask you guys a question. Let's say I want to just pick up and switch hosts, how would I do that? The only reason I haven't already is because I dunno what to do. What do I need to move hosts?

h2h - I'll give you an account to get you sorted out in the mean time till you make up your mind where you want to move your hosting too, if you want to that is, PM me your cPanel login details and I'll see if I can pull an account move for you to one of our shared servers, bugger it I'm sick seeing this. it's just ridiculous, even (JK) Shaun on the Jewlzk forums has finally posted

I have not heard from Roland for a couple of weeks now, even i am startin to worry
- http://www.jewlzk.com/forums/showthread.php?p=4124#post4124

[Mystikk]

Decker, thanks for offering that. I am also willing to do the same, but you are probably better equipped to get this sorted out. I only host a few sites, and am not in the business of providing hosting to the community at large (for the most part). I have seen h2h's site, and I like it, and think it really should be SOMEWHERE!

h2h, really sorry to hear about the issues you have had. Not a painfree hosting experience by any means and you have every right to be unhappy about it.

[[JSH]John]

So not even his staff has heard of him for a while, I do hope he's ok and I think someone needs to call up his office or datacentre to see if he's been in to check on things. At least then we know he's still around.

[J J]

Has someone tried giving Aldrige a call? If not, I'll give them one, hopefully it won't just be a waste of time.

[Decker]

Yep they said they only provide colo to Jewlzk.

[bleeding green]

I appreciate it Decker and Mystik, but I think I found my new host. You guys are the best though. Thanks for all the help and kindness you've given me. :D

[Decker]

No probs good Luck :D

[Mystikk]

Good luck to you .. looking forward to reading more of your great forums :) All the best.

[bleeding green]

Flavio, jump ship....while you can. I did and I've never been happier.

[Eclouds]

The ship sunk a while ago.. all you are doing right now is saving yourself from drowning :)