Jewlzk.com Hacked?

[bleeding green]

In a matter of an hour, my site went from up to gone. It can't be found, and according to Cpanel, all my files are gone, but my forum's SQL databse is still intact, thank God. Anyone else having this problem? Anyone know what's up?

Roland is NOWEHRE to be found.

[Decker]

Try here - http://www.aldridge.com

It's looking like the only option for support, unfortunately they're contact details are a bit thin too.

The Aldridge Company
PO Box 821187
Houston, TX 77282-1187

Corporate, Sales or Tech Support:
Ph: 713-403-9150
Fax: 713-621-1826

General Info: info@aldridge.com
Technical Support: support@aldridge.com

[Jordan Mclay]

Roland has replied to my support ticket 2 days ago so hes still around

[Eclouds]

Wait 1 more week you will get an answer.

[Richard]

Roland has replied to my support ticket 2 days ago so hes still around

Wow. Lucky you, I know some people have been waiting 7+ days (and are still waiting) for urgent problems/upgrades.

[Decker]

You might be the only one though, we seem to be getting differing stories.

I do hope he sorts the absence out as he's being crushed at the moment due to it.

Where are his 'staff' during this? I developed a heart condition a few years ago and hosting slipped during my absence but the guys doing support for me went all out on no pay to make sure the clients were okay and reputation didn't slip.

Even if one of his guys tried it would make a difference.

If anyone effected by problems needs help on a temp basis contact me and I'll see what I can do (obviously no free servers), but in fairness Roland was always great with me and I hate seeing this deteriorate further.

[Decker]

Wait 1 more week you will get an answer.

Can't believe you posted that without an explanation :eek3:

Unless sarcasm was meant...

[GeekRack]

LOL i definitely sense sarcasm :) that seems to be their resolution time on issues now..

[Darknight]

Wait 1 more week you will get an answer.

:lol: Seems to be getting like that. :tired2:

[Darknight]

It would be good to see them come back but things seem to be worse and worse more people than ever comming here to complain.

[[JSH]John]

This is still going on? I think the move to the new datacentre has caused nothing but problems...

[flaviorodrigues]

im still waiting a reply from him...

i lost all my data, all... :(

[Decker]

No luck with the DC Flavio?

Did you keep a personal backup perchance (hopefully)?

[bleeding green]

Does anyone know what happened?

[James]

Will we ever hear the end of this friggin 'Jewlzk'?

When there's no uptime, you need support. When there's no support, there's no service. When there's no service and you paid for it, that is a scam.

And all the personal reasons or family matters or illness is no excuse. It's a business.

[Darknight]

Will we ever hear the end of this friggin 'Jewlzk'?

When there's no uptime, you need support. When there's no support, there's no service. When there's no service and you paid for it, that is a scam.

And all the personal reasons or family matters or illness is no excuse. It's a business.

I might not have quite worded it like that but yes basicly.

[Decker]

James, shut the f*** up. (self censored)

You don't know what's going on so don't comment in such a fashion.

Change your title and sig as your 'talent' is showing.

Your post is non-required, non-sensical, non.......

[bleeding green]

I just got this response from Aldridge, via a Jewlzk support ticket:

There was an attack against the server that your site is hosted on last night and they succeeded in destroying some customer webcontent before I discovered them and interviened and stopped them..home directory content is currently being recovered from an older offline backup. this is a very time consuming process but as I recover a site's home directory content it is being restored to it's proper location and goes live again. This proces is likely to take quite a number of hours. Please bear with us while we recover your content for you.....

--
Edwin Campbell
Sr. Systems Engineer
The Aldridge Company
http://www.aldridge.com/

[Decker]

Edwin has a load to say when pushed - not all accurate.

For a Sr. (assuming senior) title his advice is a bit iffy and states 'he' discovered it.

Jeez this should serve as a good indication as to Aldridge.

I didn't mention this before as it was unwarded but when our shared server that was provided through above, there were multiple problems, including DNS/IP (the most immediate for our clients), really bad speed throttling which fitted with their percentile rules (really bad ones), and for some strange reason software changes including a PERL version reversion (as in it went back about 2 versions). I do not trust that DC in any way.

At last I can answer due to the question/wording as it does not break a promise I made :D phew

Oh and there is more.

[bleeding green]

Edwin has a load to say when pushed - not all accurate.

For a Sr. (assuming senior) title his advice is a bit iffy and states 'he' discovered it.

Jeez this should serve as a good indication as to Aldridge.

I didn't mention this before as it was unwarded but when our shared server that was provided through above, there were multiple problems, including DNS/IP (the most immediate for our clients), really bad speed throttling which fitted with their percentile rules (really bad ones), and for some strange reason software changes including a PERL version reversion (as in it went back about 2 versions). I do not trust that DC in any way.

At last I can answer due to the question/wording as it does not break a promise I made :D phew

Oh and there is more.

how long do you think it is going to take him (Edwin)?

[James]

Doesn't matter what's going on Decker, doesn't excuse the facts and doesn't excuse your pathetic aggression.

[flaviorodrigues]

i have send a mail to DC and i dont got a reply...

[Decker]

Doesn't matter what's going on Decker, doesn't excuse the facts and doesn't excuse your pathetic aggression.

Er who's?

You ever had dealings?
You ever had to sort it out after a long period of not being physically able to?
You ever - oh WTF - what have you done 'talent technician'?

I do go off at times and admit it when I go out (the flames on me that is).

Your diatribe is uncalled for, FWS is known to help others - so your tired of seeing it so f off, there I got aggressive.

Calm it and accept it - then if you can help add - if not shut it bugger lugs.

[Darknight]

"Calm down," "Im calm" "Sir I wont say it again, Calm down!"
"I AM CALM" *TAZE*
Anger managment <3 - Good movie
Anyway yeah calmdown :P - No need to fight over it guys
Fighting in public internet forum = 0 winners :beer:

Also flaviorodrigues, The datacenter seems crap at support (From what we have seen so far) but they do seem to reply when they get around to it.. Im sure they will reply to your email soon :), There isnt much more you can do though except wait :(

[Richard]

The datacenter seems crap at support (From what we have seen so far)

But still... The datacenter replied before JewlzK.

[Decker]

I IZ CALM - WHERE IZ CHEZBURGERZ?

BZZZ


The datacenter seems crap at support (From what we have seen so far) but they do seem to reply when they get around to it.. Im sure they will reply to your email soon , There isnt much more you can do though except wait

[Darknight]

But still... The datacenter replied before JewlzK.
Yes thats why I said Im sure he will get a email from them sooner or later :-)


I IZ CALM - WHERE IZ CHEZBURGERZ?

BZZZ
Hamburgers w/lot for me ;)

[bleeding green]

Hmm, this is weird. My forum is back up, but yet in cpanel I have no files/data. How is this possible?

[Decker]

Again do you have a link?

[bleeding green]

Link to what, my site?
http://www.helmet2helmet.net/forums/index.php?

I just don't get how this can be up and running but there's no directories listed and no files found.

Maybe Edwin is making progress.

[Mystikk]

I do remember roland responding to my last topic saying he was getting everything back on track - it seems the track is leading to a broken bridge.

I hope that Aldridge helps you guys out and fixes things.

[James]

Er who's?

You ever had dealings?
You ever had to sort it out after a long period of not being physically able to?
You ever - oh WTF - what have you done 'talent technician'?

I do go off at times and admit it when I go out (the flames on me that is).

Your diatribe is uncalled for, FWS is known to help others - so your tired of seeing it so f off, there I got aggressive.

Calm it and accept it - then if you can help add - if not shut it bugger lugs.

Whatever you say Decker, you need help. :D

[Darknight]

h2h,
Id leave it alone while he is working on it, If your mucking around while he is restorying your files it will only lead to confusion.

[Eclouds]

Can't believe you posted that without an explanation :eek3:

Unless sarcasm was meant...

No explanation needed. You already see what's going on :ninja:

[bleeding green]

h2h,
Id leave it alone while he is working on it, If your mucking around while he is restorying your files it will only lead to confusion.

So what should I do?

[Eclouds]

Wait. You can't do anything else anyways. They are restoring offsite backups but you don't know yet when they were dated. I guess you are stuck with that. It is very sad to hear this and I do hope you get a recent backup restored.

[bleeding green]

Surprisingly enough, when my forum's came back on, they had the most recent posts.

[Mystikk]

Wait. You can't do anything else anyways. They are restoring offsite backups but you don't know yet when they were dated. I guess you are stuck with that. It is very sad to hear this and I do hope you get a recent backup restored.

His site does say he does them hourly doesn't it?

[J J]

Surprisingly enough, when my forum's came back on, they had the most recent posts.

It's because your SQL database still remained, while it was your files that got deleted.

[Darknight]

Wait. You can't do anything else anyways. They are restoring offsite backups but you don't know yet when they were dated. I guess you are stuck with that. It is very sad to hear this and I do hope you get a recent backup restored.

What he said ^^^^^ ;)

[bleeding green]

It's because your SQL database still remained, while it was your files that got deleted.

So you're saying I can always re-upload the database and bring my forum to most recent?

[J J]

So you're saying I can always re-upload the database and bring my forum to most recent?

I'm saying that your SQL, contains all your post/threads and board information on your IPB forum. Though if you are in dire need to upload a more recent backup of your SQL, then that's your choice, I don't want to make you do something, which can potentially cause harm; if you don't know how to do it. ;) Though I was just generally answering you why you would have still have the most recent posts. Sorry if I've caused any confusion, though you do have a very nice website. :)

[bleeding green]

I'm saying that your SQL, contains all your post/threads and board information on your IPB forum. Though if you are in dire need to upload a more recent backup of your SQL, then that's your choice, I don't want to make you do something, which can potentially cause harm; if you don't know how to do it. ;) Though I was just generally answering you why you would have still have the most recent posts. Sorry if I've caused any confusion, though you do have a very nice website. :)

I appreciate it. A question though: Let's say I get the board up and running but the "older" backup they're using to restore my files is from a month or two ago. Couldn't I just download my current SQL DB and upload that to bring it to current?

[tumble]

Link to what, my site?
http://www.helmet2helmet.net/forums/index.php?

I just don't get how this can be up and running but there's no directories listed and no files found.

Maybe Edwin is making progress.

I get this when i visted that link:
Forbidden
You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.


--------------------------------------------------------------------------------

Apache/1.3.37 Server at helmet2helmet.net Port 80

[bleeding green]

I get this when i visted that link:
Forbidden
You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.


--------------------------------------------------------------------------------

Apache/1.3.37 Server at helmet2helmet.net Port 80

that's actually just been coming up

[tumble]

i was just checking it out i thought is sounded like a motorcycle site you know: Helmet 2 Helmet :-)

[bleeding green]

I didn't name it, oddly enough, but thanks for checking it out!

[Mystikk]

And I thought FOOTBALL (US or Canadian style). Same message here too, 403. Hope that is sorted really soon now. And sorry to hear of your ongoing problem... sad story that.

[bleeding green]

And I thought FOOTBALL (US or Canadian style). Same message here too, 403. Hope that is sorted really soon now. And sorry to hear of your ongoing problem... sad story that.

does your cpanel show unlimited disk space?

[Mystikk]

h2h, I am not affected by this problem. I have my own dedicated server. I WAS affected by the DC move early in November, but this situation does not involve me. I just feel your pain here .. this kind of thing is hard on everybody.

[bleeding green]

h2h, I am not affected by this problem. I have my own dedicated server. I WAS affected by the DC move early in November, but this situation does not involve me. I just feel your pain here .. this kind of thing is hard on everybody.

Oh my bad, you offering any web hosting? ;)

[Cam.]

If you are looking for webhosting, I would suggest you look around the offers forum, Or contact Eclouds, Or Galaxy-Solutions on this forum if you are looking for VPS/Dedicated. I wouldn't personally take hosting from a Jewlzk customer at the moment, Due to all of these problems ;)

[bleeding green]

If you are looking for webhosting, I would suggest you look around the offers forum, Or contact Eclouds, Or Galaxy-Solutions on this forum if you are looking for VPS/Dedicated. I wouldn't personally take hosting from a Jewlzk customer at the moment, Due to all of these problems ;)

subtle name dropping lol

[Eclouds]

Oh my personal alert told me someone mentioned my name here. Hmm. :ninja:

[Cam.]

I wasn't trying to be subtle ;)

I just know 2 good dedicated server companies, So I thought I would mention them ;)

[tumble]

And I thought FOOTBALL (US or Canadian style). Same message here too, 403. Hope that is sorted really soon now. And sorry to hear of your ongoing problem... sad story that.

Football it is :-)

[J J]

I appreciate it. A question though: Let's say I get the board up and running but the "older" backup they're using to restore my files is from a month or two ago. Couldn't I just download my current SQL DB and upload that to bring it to current?

Yes, that would be correct, as your SQL DB contains all your posts and all information on your forum, so it doesn't really matter how old the files are, unless you have added things to the template files. :wave: However I don't think that is necessary, seeing as you have your 'current' SQL DB already in affect.

[Richard]

Even if you have a dedicated server with JewlzK, why are you safe? What if something does wrong with your server? Or the connection gets shut down? With no one around to assist you, I would be worried.

If I was in that situation, I would make sure I was making hourly backups off of the network.

[Mystikk]

Thanks for all the advice, folks. First of all, I do not offer hosting, except to the clients of my regular day business :) Too many headaches. I want enough clients to pay for my server, and that is plenty! I am happy hosting my few clients, and throwing some free stuff to non-profits and charities.

Second, I do not have a server with Jewlzk at this point. I have recently moved, and was thinking of moving even before the DC move that Jewlzk had, to be closer geographically to my client base routing wise. The DC problems just made that a little quicker than I had anticipated.