ComfyHost.com VPS - Not a very happy Camper.

[DanTheMan]

Ok so here goes, my first purchase, Josh (my coadmin and trusted friend) and I decided it was time to get a better and bigger vps. So we figure we would switch vps providers. We went on to find comfyhost as i thought they were very reputable. We decided to get the Expert Plan on the ComfyHost VPS page. We also asked them to waive the cpanel fee, which they were very nice about and allowed it to us. We ask for it because our budget wasn't very huge.

The time and date of the purchase is on the 22nd of November. Screen shot. (http://cancerhost.com/images/comfy1.jpg)
Around this time we have exhausted the resources of our old vps and was looking forward to quickly switch over to the new one.

Yet, our account wasn't created until the 29th of November. Screen Shot. (http://cancerhost.com/images/comfy2.jpg) Due to the delay, Mark allowed us a free month because it took so long.

Then it was created, so we went through it, as we went through it we found that we didn't have any source of vps control panel such as hypervm. That was ok we figured. Then we tried logging into SSH, however we uncounted an error: "Server refused to allocate pty" That stopped us dead in our tracks. Further delaying us.

I then contact live support. Here is an txt file (http://cancerhost.com/images/tech%20support.txt) of that conversation. I only asked about a vps control panel.

I talked with Cameron, a mod and a good friend I look to for help with stuff like this, he tells me that the vps needed to be recreated as it was created wrong.

I created a ticket, as live support always knew absolutely nothing even though they are tech support, they say submit a ticket.

Ok so then I had an AIM chat with Mark, finally, it was two days ago, on the third, at about nine o'clock he decides to finally agree with me that the vps should be deleted and recreated. But he said he'd do it the next day. So i waited til the next day. Here is a converstation of our chat. (http://cancerhost.com/images/techmark.txt) If you wish for me to post the copy pidgin has please ask.

As you can see, I've asked for our money back, but in his TOS it says vps get no 30 day money back, but the logo is on the vps page. haha. We asked for the money back because the service never really worked. But he denied us. Not only do they have that, but their advertisement for their dedi is misleading...but no complaints there. Check the red box and the details for the 99 dollar server and see what i mean. Here's a screen shot (http://cancerhost.com/images/dedi.jpg) as well.

Bottom line was we bought a vps from them that we just cancel, and will never use. A waste of 30 dollars. Didn't get our money back, took two weeks for us to finally get a use of it and still there were multiple errors and 30 bucks short.

As we canceled we got this email. (http://cancerhost.com/images/cancel.jpg) They ask us what can they do to make other customers happy....chyeah...

ComfyHost wasn't the trusted company I first thought. I recommend those who what a good vps and one created quick without error, don't go there.

[Cam.]

Now it's my turn to add to this:

First, Their support is USELESS! Live support can't do anything. All they are good for is annoying you more than you already are. They just escalate everything and wont even attempt to help you (My convo with them (http://www.netxservers.com/comfyhosts.txt))

The VPS had nothing but problems. cPanel had errors, The second IP wasn't added to the VPS and they wouldn't give us HyperVM access to fix the problem they caused.

The overall experience with ComfyHosts was hell.

[[CH]Josh]

To be completely honest, I can not say it any better than Dan and Cameron have. Even if the VPS was setup correctly the first time, which it wasn't, the whole process shouldn't have taken more than one day to complete. When something like this pushes two weeks, it just becomes pathetic. To add to that, it seems as if the people that work at ComfyHost do not have really any knowledge of how to manage a server let alone take care of it's clients. When multiple people have the same errors occur, such as Apache Update being nothing more than a blank page and then the owner himself tries to cover up the problem with the excuse "It works fine for me" instead of admitting that there is a problem and working on it to fix it, thats not proper support being provided right there.

Because of all of the problems that seem to never be resolved, we instead made the choice to simply pay for upgrades to be done on our current VPS with the company that had originally provided us a VPS. At least they know what they're doing.

So, I forewarn you to not be tempted by the low prices that ComfyHost has, because you get what you pay for. Pay a little more elsewhere and get a real host.

[Darknight]

First

Some of Comfy Hosting Solutions web hosting packages are backed by a 30 day money back guarantee. If you are not completely satisfied with our services or support within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees, domain registration fees, addon/upgrade fees and overages. This is only applicable to shared, reseller, and shoutcast packages. VPS and dedicated server plans have no refunds available under any circumstances.
You agreed to that when you registerd.. Screw the little icon thats but in the footer line, You agreed that you would not recive a refund by signing up becuse you agree to the terms of service on sign up so that parts out.
Next you harpe on about a refund while he was trying to help you? even though you agreed when you signed up you wouldnt recive a refund..

Now of course we get in to your side
From what I see it is pretty bad, Thanks for the review.. I wouldnt of expected that from UT
Im sure he will post his side soon, He did seem to not listen at all in the MSN combo.. I find that amazing how people dont listen when supporting.. It annoys me so much - Had it happen a few times in the past. Its like "robot responce"

[GeekRack]

Wow im sorry to hear about the issues that you have had. Hopefully things start to lookup for you guys. You have had a couple of issues along the way with your hosting but just keep pushing guys what you are doing is definitely very admirable in my eyes, good luck to you guys at CancerHost

[Cam.]

Some of Comfy Hosting Solutions web hosting packages are backed by a 30 day money back guarantee. If you are not completely satisfied with our services or support within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees, domain registration fees, addon/upgrade fees and overages. This is only applicable to shared, reseller, and shoutcast packages. VPS and dedicated server plans have no refunds available under any circumstances.

This would have been fine if the VPS actually worked, But it didn't. The VPS didn't even get a chance to be used. So it's really quite unfair. Don't you agree?

[Eclouds]

The PTY errors are actually more common than you may think. They happen with Centos (As I came to find out) and are due to /dev getting corrupt after running yum update. HyperVM released a fix for centos 4.5 but not centos 5 so it has to be done manually. We actually encountered that error a few days ago again but took care of it.

[Cam.]

I tried to fix it, And even asked if ComfyHosts could use the fix CentOS div thing in HyperVM but they didn't know what I was on about. Anyways, The VPS is being deleted now, And it looks like Dan has lost his money...

[Eclouds]

Well that is really unfortunate bot the both of you. There is a fix that can be applied from the main node though.

[Cam.]

But comfyhosts didn't know what I was talking about, And hence it was not fixed...

Anyway, Lets see what UTCrazy has to say.

[Eclouds]

Oh okay sorry.

Edit: WOW I didn't read the chat conversation. The guy doesn't know that hypervm can be given to clients? Good luck!

[Cam.]

Lol, All good ;)

[Patrick]

I STRONGLY suggest you edit out the root pass from the live support...

[Darknight]

This would have been fine if the VPS actually worked, But it didn't. The VPS didn't even get a chance to be used. So it's really quite unfair. Don't you agree?


From what I see it is pretty bad, Thanks for the review.. I wouldnt of expected that from UT
Yes, As your see I do :beer:
But the TOS isnt based on morals..
legaly they do not need to provide a refund :devious2:
I Was just trying not to take either persons side...

I STRONGLY suggest you edit out the root pass from the live support...
The VPS is no more, I dont think it matters to much :p

[Eclouds]

This part worries me quite a lot:


(9:52:54 PM) realutcrazy: the NS dosen't need to be added in WHM if it's created at the registrar
(9:53:02 PM) realutcrazy: go ahead and add as many domains as you want

The name servers don't have to be added to WHM? The registrar points to the server but if the server doesn't have a way to accept it, how is it gonna work?

[Darknight]

This part worries me quite a lot:



The name servers don't have to be added to WHM? The registrar points to the server but if the server doesn't have a way to accept it, how is it gonna work?

O_O, Thats amazing.. I thought it was pretty well knowen you had to add it in WHM

[Dan]

I wasn't going to bother posting in this thread but I gotta.

1.

We are not supposed to to reveal our name during the chat due to ethical code of conduct
WTF?

2. The guy didn't know about HyperVM. So WTF is he doing as a support rep?

3. Why don't people check things out carefully before rushing in to purchase? If you read the plan for a VPS and HyperVM is not mentioned, LEAVE ffs!!!!

[Cam.]

We are not supposed to to reveal our name during the chat due to ethical code of conduct
Well that's why Kathy released here name to me right?

[Dan]

I couldn't help myself. I had to speak with this "Kathy" who I believe is actually Mark.

Have fun and watch for the part where I dropped a bomb-shell:


Danno: Hello there
Support: Welcome to Comfy hosting solution live chat support. How may I help you?
Support: Hi
Danno: I was looking over your VPS plans and noted that HyperVM was not mentioned. Is it available?
Support: How may I help you?
Danno: As above
Support: Sorry, you will get Cpanel installed in your VPS.
Danno: So, no HyperVM? What if I need to fix the Centos or run a command in SSH?
Support: Hyper VM is only for administrator access.
Danno: But if I purchase a VPS, wouldn't I be the Administrator?
Support: It will not be available for you in VPS
Danno: Why not?
Danno: HyperVM is meant to be provided to VPS clients so they can manage their VPS.
Support: Hyper VM is only server administrator access
Danno: Can I have your name please?
Support: I am Kathy
Danno: Hi Kathy. Is Mark on today?
Danno: If you could get him onto this chat I would appreciate it.
Support: I am sorry
Support: I do not have an option to transfer your chat to Mark.
Support: Shall I take a message for him.
Support: I would update him about this.
Danno: Ok. Could you tell him that Dan from CompleteVPS.com is here and needs to speak with him about the ethical code of conduct for Virtual Hosting?
Danno: I would like for you to be in the chat too so I can show you some factors.
Support: Sure
Support: I will update him to get back to you.
Danno: I will wait here. Please add him to the chat
Support: Can I have your email address to get back to you?
Danno: Can you not click the button that says "Invite"?
Support: I am sorry, I don't have an option at anytime to transfer your chat to him.
Danno: No. You invite him to this chat
Support: Sorry we do not have option.
Danno: Can I ask, do you know what HyperVM actually does?
Support: Kindly let me know your email address to get back to you.
Danno: Please answer. My guess is you do not.
Danno: It appears not. I suggest you get a career in another field. My email is ************ if Mark would like to contact me. Thanks for your time

Go figure. ;)

[Cam.]

HAHAHA, + Rep for that one Dan!

That was good :P

I agree that that was Mark. I might try pretending to buy a VPS or something and see what happens :D

[Cam.]

Lol, This is interesting:


You are now chatting with Support (Technical Support)

Cameron Hicks: Hello There
Support: Welcome to Comfy hosting solution live chat support. How may I help you?
Cameron Hicks: Is this Kathy?
Support: Hi there
Support: nope
Cameron Hicks: Ah, Ok, So are you Mark?
Support: I am one of the tech from support team
Cameron Hicks: Ok then... I have a question about refunds
Cameron Hicks: Are refunds available on VPS basic plans?
Support: yeah go ahead
Support: it depends on the issue
Cameron Hicks: Ok, So you do offer them if there is a huge problem? I'm just asking as I had a problem with a previous company
Support: Yeah, refund can be claimed with respect to the issue and duration and tenure
Cameron Hicks: Ok, Does the VPS plans come with Hypervm or virtuozzo?
Support: virtuozzo is a paid version
Support: and it depend on the panel of your request
Cameron Hicks: I am familiar with HyperVM, does it come included?
Support: nope
Cameron Hicks: so how do I access the VPS?
Support: Since its administrative panel
Support: you can access through cpanel
Support: I see that you come by different name with same query
Cameron Hicks: huh?
Cameron Hicks: Different name?
Support: I am sorry if I am not wrong
Cameron Hicks: What name?
Support: As I said I am sorry Cameron
Support: if I have mistaken
Cameron Hicks: Would you mind telling me what name? I am interested in who you think I may be...
Support: since we get the same inquiry with different names
Support: I apologize once again if I would have mistaken you
Cameron Hicks: So you immediately assume it's 1 person more than one time?
Cameron Hicks: Why on earth would someone do that?
Support: Since I cannot mention other customer's confidentiality
Cameron Hicks: Who apparently is me...
Cameron Hicks: Anyway, Could I please have your name so I can submit a review about the support here to the owner?
Support: Cameron lets go the topic
Cameron Hicks: Well before we continue, Please can I have your name so I can email the owner
Support: I am sorry I cannot reveal my name since its customer policy
Cameron Hicks: Customer Policy?
Support: I have to adhere to the work ethics
Support: Work ethics
Support: dealing with customer
Cameron Hicks: Well how about I just email your boss telling him how you are laying false accusations on me
Support: I am sorry since this is a technical support I can go ahead to chat with you regarding technical issues
Support: If you have any concerns you can well go ahead and escalate to our admin
Cameron Hicks: I will not be buying from you today. I don't think this is an appropriate company for me.
Cameron Hicks: Goodbye
Support: I can well go ahead and assist you with technical issues
Support: Thank you for using live chat support!!
Support: Bye

No refunds eh? And I like how he accuses me of all types of things :D

[Darknight]

lol dan, I cant belive it though.. I thought mark had more brains than this :\.




Cameron Hicks: Are refunds available on VPS basic plans?
Support: yeah go ahead
Support: it depends on the issue
Cameron Hicks: Ok, So you do offer them if there is a huge problem? I'm just asking as I had a problem with a previous company
Support: Yeah, refund can be claimed with respect to the issue and duration and tenure
Cameron Hicks: Ok, Does the VPS plans come with Hypervm or virtuozzo?
Support: virtuozzo is a paid version
Support: and it depend on the panel of your request
Cameron Hicks: I am familiar with HyperVM, does it come included?
Support: nope
Cameron Hicks: so how do I access the VPS?
Support: Since its administrative panel
Support: you can access through cpanel
Support: I see that you come by different name with same query
Cameron Hicks: huh?
Cameron Hicks: Different name?
Support: I am sorry if I am not wrong
Cameron Hicks: What name?
Support: As I said I am sorry Cameron
Support: if I have mistaken

HUH, WTF Do they not answer your question just to piss you off or something


Cameron Hicks: Ok, Does the VPS plans come with Hypervm or virtuozzo?
Support: virtuozzo is a paid version
Support: and it depend on the panel of your request
Cameron Hicks: I am familiar with HyperVM, does it come included?
Support: nope
Im so ----ing glad I picked steadcom instead of comfyhost
I did consider comfy host :\
Sorry, It just reallly piss's me off when you have to repeat the question twice in differnt wordings to get the reply you want
Why reply with bull---- when the answer is sooo simple "No" :S Arghhh I feel erage comming.

I take back everything I said Client deserves a full refund + 20$ compo for brain damage from banging there head on the wall over the last 2 weeks.

[Cam.]

lol dan, I cant belive it though.. I thought mark had more brains than this :\.


Lol, Same



HUH, WTF Do they not answer your question just to piss you off or something


LOL Probably, Or they just don't know :P



Im so ----ing glad I picked steadcom instead of comfyhost
I did consider comfy host :\
Sorry, It just reallly piss's me off when you have to repeat the question twice in differnt wordings to get the reply you wont
Why reply with bull---- when the answer is sooo simple "No" :S Arghhh I feel erage comming.

I'm glad you picked SteadCom too ;)

[Darknight]

Yep I take back everything about not getting a refund, I think you deserve one.. Seen enough from this company in the last 20 mins to last a life time.

Id like to see what Mark has to say for him self.. Hopfully he can try to fix these issues with his company
If hes willing to then I dont see to much of a issue.. Learning from your mistakes is all thats needed to win in life!

[Cam.]

Yep, I agree ;)

[utcrazy]

Hey folks, I am always quite sad to hear about unhappy customers with my company. We are in a major transition period at the moment, just moving from our old DC to the one in LA. That is the reason why the VPS took so long to be configured. The VPS was working the last time I talked to the client, but they seem to have canceled their account. I am happy to offer a refund, as long as the client gets in touch with me again.

As far as support, well, that's not me. That's not anyone I would specifically hire myself. But they are good techs as far as fixing issues. They don't need to be bothered about questions with the company.

We've had an overwhelming amount of dedicated server orders, so VPS is kind of taking a side step in this transition. We hope to perfect the process shortly and get back to regular operations. You all know I wouldn't put my name on something I don't fully trust myself. I will personally admit that my company acted improperly to the client as far as setting up the VPS server outside of the regular hours this process takes. From all of us at Comfy, we are truly sorry.

Thanks

[DanTheMan]

I am happy to offer a refund, as long as the client gets in touch with me again.

Ok thanks! Replying to your email now.



As far as support, well, that's not me. That's not anyone I would specifically hire myself. But they are good techs as far as fixing issues. They don't need to be bothered about questions with the company.

So who does the hiring for your company? And they were simiply being asked if Hypervm was provided, being technical support they should know what the vps has.



Wow im sorry to hear about the issues that you have had. Hopefully things start to lookup for you guys. You have had a couple of issues along the way with your hosting but just keep pushing guys what you are doing is definitely very admirable in my eyes, good luck to you guys at CancerHost
Thanks a lot GeekRack! Everything is looking up right now as we spoke with our current provider IGCHosting.com (http://igchosting.com) and they have upgraded our vps. Not as big as comfyhost's but big enough to continue accepting people! :beer:

As for us, CancerHost.com, will not go down due to lack of funding. We have three very supportive clients, a great host, and a strong staff (Thanks Josh and Cameron). Sorry guys, Josh isn't too active here. :fangel:

Special Thanks to Ralph, and UWHosting (http://uwhosting.biz)for helping when we need it.

[Darknight]

wow igchosting is so $$$, I see why you wanted to leave :p
I had a feeling UT would come and offer a refund.. They have always seemd like a nice enough person on FWS.
Good work UT :)
I do think after what I have seen that you have alot of work to put in to you VPS's though.... & Staff

[impactgc]

wow igchosting is so $$$, I see why you wanted to leave :p


I can not answer why they were looking elsewhere, but I can say when they received the 15GB / 256MB RAM with Cpanel it was $0.00 per month -- so it wasn't the price they were paying. Maybe it was what they were going to get for their budget. Not sure.. I believe we have given Cancerhost the support and service they needed in a timely matter.

We always work with our customers within the budget they want.

I will say this we always review our pricing to be sure we are as competitive as we can be WITHOUT sacrificing our support and service.

UtCrazy - I would have your tech team review what hypervm can and will do for you and your customers. If you have a template already made for cpanel it is a matter of minutes to re-build a customers VPS-- not days.

I can understand persons need to read the TOS - but I would recommend you take down the 30 day money back logo on your vps page-- it can be misleading.

Cancerhost- let me know what space you were offered and I will add it to your vps.

EDIT: Although we have guidelines and pricing structure, we are a personable company that understands the needs of customers.. we routinely offer goods and services as comp in order to maintain a relationship, but keep in mind it's always at discretion.

Any questions please let me know.

Thank you ,
Adam

[[CH]Josh]

I can not answer why they were looking elsewhere, but I can say when they received the 15GB / 256MB RAM with Cpanel it was $0.00 per month -- so it wasn't the price they were paying. Maybe it was what they were going to get for their budget. Not sure.. I believe we have given Cancerhost the support and service they needed in a timely matter.

We always work with our customers within the budget they want.

I will say this we always review our pricing to be sure we are as competitive as we can be WITHOUT sacrificing our support and service.

UtCrazy - I would have your tech team review what hypervm can and will do for you and your customers. If you have a template already made for cpanel it is a matter of minutes to re-build a customers VPS-- not days.

I can understand persons need to read the TOS - but I would recommend you take down the 30 day money back logo on your vps page-- it can be misleading.

Cancerhost- let me know what space you were offered and I will add it to your vps.

Any questions please let me know.

Thank you ,
Adam
The disk space that we would have received from ComfyHost, providing we did not have the problems we did and stayed with them, would have been 50GB and the bandwidth would have been 300GB. We did not request above the 30GB disk space increase because when we had originally asked for a quote on how much it would have cost us to have our RAM upgraded to 512MB, you had said $20 per month. My assumption was that increasing the disk space to 50GB and RAM to 512MB would be too much of a demand for $30 per month, since the RAM price was so steep to begin with. If you wish to add on 20GB more so we have a total of 50GB, then of course it will be appreciated.

And to make a reply to Dan ([CH]Dan that is), I am not that active here because I am usually too busy building websites for clients and managing CancerHost while you are in school. :P

As for utcrazy, I would recommend weeding through your "technical" staff and get ones that do know what they're doing. If they do not know the ins and outs of something like hypervm, then they shouldn't be technical support. You also should not have the 30 day money back guarantee logo on every page if it is only offered for specific plans. It is very misleading. Also, I am not really sure as to why you have so little information about your services. Last time I looked, your knowledge base is empty. You need to make it more clear as to what is and is not provided, if not in the knowledge base then somewhere else on the website.

[impactgc]

Josh,

I have increased your space. All you need to do is login to HYPERVM and reboot your vps. You can reboot at your leisure.

Thanks,
Adam

[nickcmp]

Yes [CH]Dan, I feel your pain, I have had a worse experience with them which I choose not to go into detail.
Absolutley useless support..
False promises

[utcrazy]

As far as you Nick, your VPS was setup right away and correctly, unfortunately you didn't get my email with the welcome details. I do know that you used the VPS though, because there was a nice chunk of traffic used.

Thanks

[[CH]Josh]

Josh,

I have increased your space. All you need to do is login to HYPERVM and reboot your vps. You can reboot at your leisure.

Thanks,
Adam

Thanks, we really appreciate it.


Yes [CH]Dan, I feel your pain, I have had a worse experience with them which I choose not to go into detail.
Absolutley useless support..
False promises

Well, at least now we know it wasn't an isolated problem with our account.

[utcrazy]

Josh;939499']Well, at least now we know it wasn't an isolated problem with our account.

Nick didn't experience the same issues you did. His VPS was supposed to be setup within 24 hours and it was setup in about 30. He was impatient, and received a refund.

Thanks

[impactgc]

UtCrazy.. A bit confused..

Do you run Hypervm or Virtuozzo???

I see hypervm mentioned here but on your site you have a logo with Swsoft -- "Platinum Partners"

Thanks,
Adam

[utcrazy]

At the moment we are using HyperVM. Appears to be an error on the site. We are getting a completely new design, so that will fix any issues with 30 day money back guarantee and SWSoft.

[impactgc]

Well that is a BIG error on your site.

To say your a Swsoft Plantium Partner and your not-- isn't so good.. Once again misleading.

I would take it down before Swsoft finds out.

Adam

[utcrazy]

I assume it's a stock image that the designer chose to use in this particular design for us. I will definitely remove that. Unfortunately the specifics of the site are not up for speculation here, this thread is going a bit off topic.

[impactgc]

Did you not look over the design before you put it up? We all make mistakes.. but to put a SWSOFT Plantium Partner logo on your site is more then an error or an over sight-- IMO.

Adam

[Richard]

UT.

You do know that you CAN provide access to clients in HyperVM? There is a BIG tab at the top that says "Clients".

I have to admit, I'm quite shocked with some of the replies, even from yourself UT.

[utcrazy]

I do know that clients can have access to HyperVM. I was getting that ready as he canceled actually. We are planning to move to Virt, so the logo was kept for that purpose. I will have to modify it though.

Thanks

[impactgc]

Getting that ready??

Once you add a vps through hypervm it automatically adds it so they can login.

Read up on lxlabs.com

Adam

[[CH]Josh]

I do know that clients can have access to HyperVM. I was getting that ready as he canceled actually. We are planning to move to Virt, so the logo was kept for that purpose. I will have to modify it though.

Thanks
Have you read the logs of the conversations with your technical support? They clearly state that users do not get access to hypervm because its for administrators only. The senior tech there had told me that in order for the VPS to be rebooted, etc. I had to submit a support ticket. Are you saying even your own tech staff do not know what is and isn't offered?

[impactgc]

We are planning to move to Virt, so the logo was kept for that purpose. I will have to modify it though.

Dude stop while your behind.

YOU don't get Plantium Partner status by just using Virtouzzo. .There is alot involved.

Shame.

Adam

[utcrazy]

I just said I will have to modify it though, for that reason. Please read before you make comments. HyperVM is for clients to, the VPS was just setup under admin for some reason. The technical staff were misinformed about our usage of HyperVM.

Dan, you have your refund. Good luck to you. I don't see any further reason to bash the company. We made a mistake in offering the account when the server was still being moved. End of story.

Thanks

[Richard]

UT,

Direct from HyperVM when you create a new VM:


A VPS is a fully self contained login system. You need not create a separate client; the owner of the vps can login to the Control Panel using the vps name and password. You should create a client only if he has more than one vps. A vps owner is a complete client system with its own help desk, login history etc.

A client can log in, using the VM name (whatever.vm) and the set root password, even when the account us under "admin".

[impactgc]

I understand what you said.

If you put it under admin.. Customers can login using the vps name whatever.vm and the password you set. At that point they will ONLY see their vps.

You should really read lxlabs.com

They only recommend using clients tab if the customer is having more then one vps.

i can't believe you are selling vps' and you don't know how hypervm works. SAD..

Adam

[impactgc]

Beat me to it hosting-shack..

LOL

Adam

[utcrazy]

Are you folks not listening to what I am saying? I know that clients have access to HyperVM.

[Eclouds]

Some people just aren't made to offer VPS servers.

[utcrazy]

Some people just aren't made to offer VPS servers.

I suppose you think you are? Never had an unsatisfied client eh? Then you haven't been in the hosting business long enough, or with as many clients. It's bound to happen when you are trying to move 10 servers data from one DC to another, as well as receiving dozens of servers orders in a short period of time. I can't justify what happened, that's the end of it.

And if one more person comments about how I didn't know that HyperVM is for clients too (which I did) and how incompetent I am, I am not going to be too happy.

[DanTheMan]

I just said I will have to modify it though, for that reason. Please read before you make comments. HyperVM is for clients to, the VPS was just setup under admin for some reason. The technical staff were misinformed about our usage of HyperVM.

Dan, you have your refund. Good luck to you. I don't see any further reason to bash the company. We made a mistake in offering the account when the server was still being moved. End of story.

Thanks

Thanks I did get the refund, and yes, I didn't start this thread to bash you, just to let others know what I thought about your company.

However, I was told bluntly that there was no hypervm for clients period. As well as other "potential" clients as Cameron demonstrated.

But oh well, I got the refund. Thank you, Thanks Adam for the upgrades matching comfyhost.com

[Richard]

Are you folks not listening to what I am saying? I know that clients have access to HyperVM.

Just remember that your support workers speak for you. I think it's time to get someone who is a little more knowledgable in this field, espeshially before you move to VZ.

[utcrazy]

Dan;939545']Thanks I did get the refund, and yes, I didn't start this thread to bash you, just to let others know what I thought about your company.

However, I was told bluntly that there was no hypervm for clients period. As well as other "potential" clients as Cameron demonstrated.

But oh well, I got the refund. Thank you, Thanks Adam for the upgrades matching comfyhost.com

Thank you Dan, I think it's great we have this resource so that people can share their experience with a certain host. Obviously everyone has a different experience. Simply because we are in a transition period with VPS, you've received a far worse experience than with any of our other services that we have tried to perfect, and are still designing to become even better for future clients.

Again, good luck.

Edit: As you'll notice, live support is offline. Take that as a hint that we are reevaluating the way we conduct support.

[Dan]

I think we are done here. If the OP would like it reopened, please PM me or another member of Staff.