What turns you off a host the most?

[Cam.]

What is the main thing that turns you off a host?

For me, It's if they can't speak English properly or their site is badly worded. What about you?

[Dan]

Both of what you said and the length of time it takes for them to respond to support tickets/e-mails. Anything over 24 hours is a no-go for me.

[Andrej]

I also consider the look of their website. If it has crappy design, then I wouldn't trust them.

[Richard]

When they resell for SaidCom.

[brybert]

Hi!
Lack of communication about anything..downtime..upgrades..that's at the top of my list.

Bryon

[Mystikk]

Slow response to support tickets. Downtime. I mean it's nice if the site is in good English and finished and all that, but that's a much lower priority than the product itself. My OWN website has nothing on it :P

[[JSH]John]

When they resell for SaidCom.
I agree ;) After the problems a lot of people had with SaidCom (SaidHost) I can't believe someone could resell their services again...

Apart from that, I'd say slow setup time, badly designed site, high prices, slow servers.

As far as support goes, as long as it's a fast server, never down for long periods of time and that the account is set up immediately... I'd be happy since I don't really ask for much support unless there is a serious problem or a general question needing answered.

[Schmarvin]

Major overselling or unlimited offers. Thats a definite turn-around for me.

[.Andy]

overselling and or support

[TSO]

If there is no response-time guarantee, the host is new, and the site looks too "template-ey" - those are all turn-offs for me.

[DavidsAwesome]

When they say they have 24/7 live help, and the live help isn't online :)

Or... when they resell for FDC (no offense, I love FDC.)
Or... if they have a private whois.

[.Andy]

When they say they have 24/7 live help, and the live help isn't online :)


Or... if they have a private whois.

I forgot to mention that is also a big turnoff for me.

[Reaper28]

slow support ticket response, questionable prices for hosting plans and bad looking web designs

[TSO]

^^ That is interesting that you mention questionable prices, Reaper28. But I am a little bit confused - do you mean too high or too low?

[Reaper28]

^^ That is interesting that you mention questionable prices, Reaper28. But I am a little bit confused - do you mean too high or too low?

both, before i landed at Hostgator (i love to death BTW) i found some plans questionable with plans that had low (space/BW) for a high price (maybe smaller host) to Higher (space/bw) for lower price. maybe i'm still a noob in the webhost ---- with the prices but i found it weird and questionable

Oh well :P :fangel:

[Jan]

Biggest decider for me is the way they behave on hosting forums. If they are constantly nitpicking they never make my list. If they are generally helpful and answer questions without hinting at self promotion, they get consideration. I figure if they can keep their cool on a public forum, then support should be pretty good to if I needed it :)

[serverorigin]

Biggest decider for me is the way they behave on hosting forums. If they are constantly nitpicking they never make my list. If they are generally helpful and answer questions without hinting at self promotion, they get consideration. I figure if they can keep their cool on a public forum, then support should be pretty good to if I needed it :)

Resellers period. I buy only from the source - saves LOTS of headaches. Unless you buy directly from Saidcom which is still a bad idea :P

And Jan makes a very good point although I don't always keep my cool - that is why I pay a support staff that does :)

[Richard]

both, before i landed at Hostgator (i love to death BTW) i found some plans questionable with plans that had low (space/BW) for a high price (maybe smaller host) to Higher (space/bw) for lower price. maybe i'm still a noob in the webhost ---- with the prices but i found it weird and questionable

Oh well :P :fangel:

Reaper. HostGator are the ones that have the VERY "questionable" pricing, they oversell, which means they offer more than they actually can. It's a internet scam that is not yet illegal.

[serverorigin]

*sigh*

Not a fan of Hostgator but another overselling comment.....gets old...really!

[Richard]

I wont stop until internet scammers all around the world are put behind bars for lieing to customers.

[Kwek]

I wouldn't even consider a host if their website is badly designed or if they are overselling.

[Jan]

I wont stop until internet scammers all around the world are put behind bars for lieing to customers.
Instead of putting them down on a public forum ad infinitum, do something about them. :tired2:

[Matt8]

Overselling, lack of communication, and downtime.

[~ServerPoint~]

Agreed to web design related issues. I think that all things start from web design.

[Richard]

Never judge a book by its cover.

[AMC]

I have to say, support staff that speak good english, and who can actually help out is good. though I guess as I don't ask for to much support I would go by their reputation with people I trust ( even though it might be wrong ). :-)

though I can see it is a scam, and I of course wouldn't trust a major oveseller, I personally don't mind a little overselling as I except that when used appropriately it is a marketing technique and not necessarily an indication that ill go wrong. :)

EDIT: plus we all sound like broken records on this issue :p

[Dan]

Again, I will say, the look of a host's website has nothing to do with the performance of the company themselves.
I wish people would stop judging a host by the look or layout of their website. It has nothing to do with how good or how bad the service is.

[jovis]

Definitely, but if the web site is professional still there are more chances that services are also professional.

[Kwek]

Again, I will say, the look of a host's website has nothing to do with the performance of the company themselves.
I wish people would stop judging a host by the look or layout of their website. It has nothing to do with how good or how bad the service is.
How many professional web hosts you have seen with badly designed websites though? People are generally accustomed to first judge a host by it's looks. It has become a habit over the years.

If they cannot even spare some efforts to design a proper website, then I see no reason to trust them with my website. Not only do they have to be professional, they have to look professional. Otherwise, they would just chase potential customers away.

Just my 2 cents.

[.amaZe]

1. Overselling/Unmetered plans
2. Lack of Support
3. Downtime
4. Crappy Design (trust)

[Skylar]

I have to say, support staff that speak good english

Gotta agree with you there. Its like Dell.. YOu call and they don't speak bloody english.

[hertcast]

Overselling
Is on a Byethost reseller (Just can't trust them)
Bad support
Staff with bad English on a English host
Bad design (Shows they don't care about the host)

[h0ster]

It's been a while since i've looked for shared hosting but :

Overselling
Poor/Outdated Design
Improper Specifiactions (IE. ResellerZoom.com offer VPS's but don't state how much memory you get, which is below appalling)
Hidden Charges (IE. you must transfer your domain to us)
Slow loading home page (worst of all):)

[hostbright]

The first thing I look for is phone support. If you want my money you better anwser the phone.