Crissic Solutions - Customers Please Read

[Skylar]

I sent out an email regarding this last night, but I figured I would post about it here as well.


Due to some difficulties with our current server provider, we have decided to purchase a server through another, larger well known company. We are getting the server setup now and will move all of your websites over as soon as we gain access to the server.


Sorry for any downtime and delays this may have caused you and your website, and the downtime shouldn't last more than a few days.


Questions/Comments? Please PM me here, email me, or call toll free 1(877) 677-8889


Thanks
Skylar MacMinn
CEO And Founder of Crissic Solutions

[iBrightDev]

what the hell man, all my sites were down. i am so angry with you right now.























































oh, wait, nvm, they never went down, i dont even host with you. :P

[Eclouds]

Skylar, I take it you are finally leaving vaguhost since I saw you posting in the WHT thread about it. Good move.

[Skylar]

Skylar, I take it you are finally leaving vaguhost since I saw you posting in the WHT thread about it. Good move.

Yes I finally got sick of all of their crap. It was getting way out of hand.

[Stan]

good luck with the move fella :D

[Skylar]

Shouldn't have any issues moving it over, I have done backups and server switches many a time..

Just waiting on the setup of the new server, as Vagu is now saying my Harddrive is about to fail, so they are putting in a new one (Ha good luck with that Vagu)

[flaviorodrigues]

ok, please be fast
because all my sites are down just today that im waiting a very urgent mail
thnks
Flavio

[Eclouds]

I am sure his intentions are not to be slow Flavio.

[Cam.]

Good on ya Skylar ;)

Good Luck.

[Skylar]

ok, please be fast
because all my sites are down just today that im waiting a very urgent mail
thnks
Flavio

We are going as fast as we can. As for the current server being down, Vagu claims it to be a hardware failure and are re-installing the box, They claim to have backups, but that is debatable.

We had managed to get 45 of the 60 current accounts on that specific server over to a temporary backup space, so if we are unable to retrieve everything, we do have your main site, and most of your clients.

[DanTheMan]

I hope everything goes well with the server move and you lose nothing, as i know how stressful this stage can be.




what the hell man, all my sites were down. i am so angry with you right now.
oh, wait, nvm, they never went down, i dont even host with you. :P

thanks for the laughs :D +rep

[Skylar]

I'll have to +rep that one too =)

We got our data back from our old server, and that server is currently up, however we advize you wait to do anything to your sites until after we are up on the new server, which we will send out an email.

Flavio an update on the backups, since we got the data back, all of your accounts are safe -- we are currently working on moving all of it over to a backup site as a temorary solution until we get the new server. The server should be setup and deployed to us today, and I will email everybody the new IP's once we recieve them.

Again sorry for any delays!

[iBrightDev]

meh, just trying to lighten the serious mood. :D
thanks for the rep though, always appreciated.

also, it is good to see you posing things like the OP because it lets the clients you care about the service even if they didnt notice you being down. i commend you.

[Skylar]

meh, just trying to lighten the serious mood. :D
thanks for the rep though, always appreciated.

also, it is good to see you posing things like the OP because it lets the clients you care about the service even if they didnt notice you being down. i commend you.

Why thank you.

I'd +rep you already but afraid I already have!

[Jan]

also, it is good to see you posing things like the OP because it lets the clients you care about the service even if they didnt notice you being down. i commend you.
But is there a need when he already emailed the clients before posting?

It seems a few are on the same bandwagon. I guess it is good for google though when a host publicly posts that they are down :p

[flaviorodrigues]

ok thnks

i will wait for the ips!
Thnks for the nice job

Flavio

[Skylar]

Here is a copy of the email I just sent out:

Valued Client,
Recently the server was unusable, due to hardware failure. We managed to grab backups of all of your sites, and your sites ARE in fact back online. There was a slight issue with MySQL when the new drive was finally installed, but this has now been fixed. However, this is still the old server in the old network, which we are still working on moving from. We will be using backups from Last Night, so any new data/information you do within the next few days will not be on the new server -- you can however request us to install a much more recent backup once the new server is setup.

We are still waiting on the new server to be setup, and will email clients with the new IP as soon as we get word of it ourselves. Again this does not affect VPS clients, but this does in fact affect those who purchased dedicated servers. Your servers will be setup within the next few days. Due to changes in datacenters, the timeframe for the servers being setup is not known at this time. Your due dates will however be re-adjusted to reflect the lack of a server from the time you ordered it, to the time you received it.
We are working our hardest here at Crissic Solutions to make the transition as smooth as possible, but cannot guarantee anything. If you have any questions, comments, or concerns please do not hesitate to open a support ticket, Chat with us via Live Support, or call us toll free at 1(877) 677-8889
This is the last move we will be making, and we are sincerely sorry for the downtime and delays.

Thank you for your continuing service and faith,
Skylar MacMinn
CEO and Founder of Crissic Solutions

Steve Moore
COO

Crissic Solutions Support Staff

[iBrightDev]

But is there a need when he already emailed the clients before posting?

It seems a few are on the same bandwagon. I guess it is good for google though when a host publicly posts that they are down :p
i just thought it was nice he was litting his clents no just in case they didnt receive the email, but, you made a good point. touché

[Jan]

Usually clients will contact the host, and/or post in a forum if their host is down for any reason. And I am sure they know about http://my.crissic.com/serverstatus.php ;)

[Skylar]

The new server is up and nameservers have changed. We pulled backups from earlier this morning, and everything should be working fine.

new IP: 66.96.222.53 , 66.96.222.54
nameservers are still the same

[Skylar]

And I am sure they know about http://my.crissic.com/serverstatus.php ;)
I much prefer status2k: http://status.crissic.com