GeekRack
January 31st, 2008, 14:18
Dear Valued Clients,
We have identified a few issues that we feel are important to address and answer any concerns that cleints may have. Lately you all may not have been able to submit tickets to us due to an bug with Kayako and WHMCS integration. After several days of debugging and troubleshooting the installation. we have decided to re-enable our previous ticketing system.
Secondly, last night from about 11:30pm GMT-7 we experienced an outage on our POP3 mail server. This issue did prevent us from recieving emails in which alot of customer correspondence was lost. This issue has been corrected and we are now able to recieve all email sent to us.
If you have any outstanding issues that we have failed to address because of the above listed issues, please login to your client area and submit a ticket. And our technicians will be more than happy to address these issues for you. Any client that has suffered downtime due to our inability to properly respond to tickets and our email requests please open a ticket for our Billing team and appropriate credit will be issued for your amount of downtime.
We sincerely apologize for any inconvience that this may have caused and we are confident that we will get all outstanding client issues resolved to your satisfaction. If you have any additional questions or concerns that you would like to address with me personally please feel free to email me directly at shequeita@geekrack.net (shequeita@geekrack.net). Thank you for your time and cosideration in this matter.
Regards,
Shequeita Hall
Owner / Operator
Geek Rack Networks
www.geekrack.net (http://www.geekrack.net/)
shequeita@geekrack.net (shequeita@geekrack.net)
1-800-956-7516
We have identified a few issues that we feel are important to address and answer any concerns that cleints may have. Lately you all may not have been able to submit tickets to us due to an bug with Kayako and WHMCS integration. After several days of debugging and troubleshooting the installation. we have decided to re-enable our previous ticketing system.
Secondly, last night from about 11:30pm GMT-7 we experienced an outage on our POP3 mail server. This issue did prevent us from recieving emails in which alot of customer correspondence was lost. This issue has been corrected and we are now able to recieve all email sent to us.
If you have any outstanding issues that we have failed to address because of the above listed issues, please login to your client area and submit a ticket. And our technicians will be more than happy to address these issues for you. Any client that has suffered downtime due to our inability to properly respond to tickets and our email requests please open a ticket for our Billing team and appropriate credit will be issued for your amount of downtime.
We sincerely apologize for any inconvience that this may have caused and we are confident that we will get all outstanding client issues resolved to your satisfaction. If you have any additional questions or concerns that you would like to address with me personally please feel free to email me directly at shequeita@geekrack.net (shequeita@geekrack.net). Thank you for your time and cosideration in this matter.
Regards,
Shequeita Hall
Owner / Operator
Geek Rack Networks
www.geekrack.net (http://www.geekrack.net/)
shequeita@geekrack.net (shequeita@geekrack.net)
1-800-956-7516