PDA

View Full Version : Online Tech Support


BananaMaster
June 6th, 2008, 14:21
Hello,

I've been thinking lately to start an online tech support website. Where if you have a tech problem then you could start live chat with someone in the Tech Support chat system, so someone could ask you something like: "I need help installing a program" or "I need help removing a virus" and if they can't do it over chat then the Support repersentive could then start a Remote Desktop session with them. What do you think of then idea, do you think people would use a service like this.
Dynash
June 6th, 2008, 15:16
I wouldn't. That's just replacing those bot voices on the phone with text. IMO.
Electrism
June 6th, 2008, 22:11
I would first Google for support.

Then if that doesn't work, call up the manufacturer.

If that doesn't work, then I'll probably try your website.

So it's sort of the last place I'm gonna try.
Cam.
June 6th, 2008, 22:41
It's already being done by MinuteFix.com (http://www.minutefix.com). I wouldn't bother trying ;)
BananaMaster
June 7th, 2008, 13:59
It's already being done by MinuteFix.com (http://www.minutefix.com). I wouldn't bother trying ;)

That service isn't free, as what I am hoping to set up is a free service. It will be run by volunters, etc.
.Andy
June 7th, 2008, 14:02
That service isn't free, as what I am hoping to set up is a free service. It will be run by volunters, etc.

Be VERY VERY careful and get trusted people.

Also look at http://www.chatstat.com remote assistance and livehelp program. There awsome expensive but talk to the owner via livechat he can probably set you up a deal if its non profit maybe even donate.