JS Hosts Problems!

[yhelp]

Can any one view JS Hosts?

[Jan]

They have been doing maintenance for the last six + hours. You should have received an email.

[Technics]

Are they involed in the OpenHosting data center move?

[Jan]

That wasn't mentioned.

Been over 9 hours now and they haven't updated http://jshstatus.co.uk/live-status/ :S

[Technics]

Ahh, No there with RapidSwitch:

inetnum: 87.117.192.0 - 87.117.207.255
netname: RAPIDSWITCH-IP-5
descr: RapidSwitch Ltd
country: GB
org: ORG-RL20-RIPE
admin-c: AR6363-RIPE
tech-c: AR6363-RIPE
status: ASSIGNED PA
mnt-by: RAPIDSWITCH-MNT
source: RIPE # Filtered


Hope things get sorted for everyone soon :) I mentioned OpenHosting as they were doing a rather large server move from London to Manchester and wondered if they were affected by it.

[yhelp]

Can the owner say here how long its going to be as i got emails about updates but not about network time outs.

[[JSH]John]

Hello,

Unfortunately after the maintenance, RapidSwitch were unable to update our cPanel IP information until this morning. Everything would have been already completed if it wasn't for that problem. :(

Emails will be sent out with more information shortly.

[Jan]

The offsite support email doesn't get answered either ;)

[Technics]

John;1055330']Hello,

Unfortunately after the maintenance, RapidSwitch were unable to update our cPanel IP information until this morning. Everything would have been already completed if it wasn't for that problem. :(

Emails will be sent out with more information shortly.

Couldn't you of used a Trial license until they could sort it?

[[JSH]John]

I did try that, but apparently the IP space we were allocated has had way too many trials. I'm guessing it's been used for VPS clients before and they've been "testing" cPanel... Fortunately everything is sorted now, just the wait for dns updates now.

[yhelp]

John;1055330']Hello,

Unfortunately after the maintenance, RapidSwitch were unable to update our cPanel IP information until this morning. Everything would have been already completed if it wasn't for that problem. :(

Emails will be sent out with more information shortly.

So how long is it going to be offline for?

[Dynash]

So how long is it going to be offline for?

just the wait for dns updates now.

............

[[JSH]John]

Everything is working fine on our end now. Once all dns servers are also updated with the new nameserver IPs, you'll be able to see your website.

A little hint, you could try opening command prompt as administrator, type ipconfig /flushdns and then try and access your website again. This would clear your local dns cache.

[yhelp]

John;1055359']Everything is working fine on our end now. Once all dns servers are also updated with the new nameserver IPs, you'll be able to see your website.

If you say so..... If i look up your IP it still says the nameservers have errors.


John;1055359']A little hint, you could try opening command prompt as administrator, type ipconfig /flushdns and then try and access your website again. This would clear your local dns cache.

Yes..... that will not work as the nameservers are not working but just to be 5000% i have used the PC and proxy's to try to view it, i even change my DNS to opendns, and guess what they all say the same thing 'can't find the server' .

Even your own site is not working.... The only page that works is the first one.

[Dynash]

Just to clarify, it's up for me.
China is having packet loss of up to 20% according to Just-ping.

[yhelp]

Ok now i can get on to JS Host client area i can see its not fine in the server status. And just so no one say's it works here's a screen shout.

http://img11.imageshack.us/img11/77/uuusdb.th.jpg (http://img11.imageshack.us/my.php?image=uuusdb.jpg)

So i don't know how you got your website to work with the server being like that.

[[JSH]John]

The Client Area status is still set to the old IP. If you check now, the status should be different.

[yhelp]

It is different now you have edited what ever... But my sites are still offline.

[Technics]

Your sites work fine for me yhelp on a Virginmedia connection in the UK - although they are slow loading.

[yhelp]

What website as some in my sig are not hosted with JS Host. Try Y! Host Co that's hosted on a reseller with JS Host.

[Technics]

admin@mercury [~]# host yhostco.co.uk
yhostco.co.uk has address 87.117.204.96
yhostco.co.uk mail is handled by 0 yhostco.co.uk.
admin@mercury [~]# host 87.117.204.96
96.204.117.87.in-addr.arpa domain name pointer rapid.jshosts.com.
admin@mercury [~]#


Hope that helps :)

[yhelp]

So you can view it.... What i was asking. :rolleyes2

[yhelp]

Ok i have just run a test from websitepulse.com and even they can not get on it. So how are you lot viewing it.


URL tested: http://yhostco.co.uk
Test performed from: Seattle, WA
Test performed at: 2009-03-11 20:40:30 (GMT -04:00)
Resolved As: 87.117.204.96
Status: couldn't connect to host
Response Time: 0.531 sec
DNS: 0.531 sec
Connect: 0.000 sec
Redirect: 0.000 sec
First byte: 0.000 sec
Last byte: 0.000 sec
Size: 0 bytes

[Dynash]

I can't. I can visit Yhelp.co.uk and yforum, but not yhostco.co.uk. Just-ping gives 100% packet loss.

[Technics]

I could view it last night, I cannot today though.

[yhelp]

I could view it last night, I cannot today though.

That can not be possible, mind you if your on VM for a ISP any things possible. :lol:

Any way to the point JS Host how long are my sites going to be down for its be about a day and a half now? :confused4

[[JSH]John]

I've contacted cPanel support, they have found the reason that some sites work, and some just don't. Basically, cPanel doesn't support a chroot environment so the normal dns zones were updated, yet the others weren't.


This system is set to a chroot'd named, so zones are actually in /var/named/chroot instead of just /var/named/. Though the /var/named/ zones were updated, the /var/named/chroot zones were not.

Anyone that is still having issues, should see them resolved very soon. cPanel are changing named to a standard, supported configuration.

All I can do is appologise which I have done many times. This type of work doesn't ever need to be done again, so there will be no more downtime in the months to come.

[yhelp]

Why did you change it any way :confused4 i don't see any reason to change it. And how long is very soon....

EDIT: Don't matter there back online now.

EDIT 2: Maybe not.... My reseller account is fine but my shared hosting account is not.

[[JSH]John]

All sites now appear to be working, check here if you think it's still down: http://downforeveryoneorjustme.com/

[yhelp]

Ok they are all up just sites in my shared hosting account. I will wait for opendns to update there dns or try my pc later. I would use sky's dns but they take 2 days to update it.

URL tested: http://www.ytechsupportforum.co.uk/
Test performed from: Seattle, WA
Test performed at: 2009-03-12 12:32:47 (GMT -04:00)
Resolved As: 87.117.245.24
Status: OK
Response Time: 1.259 sec
DNS: 0.415 sec
Connect: 0.166 sec
Redirect: 0.000 sec
First byte: 0.346 sec
Last byte: 0.332 sec
Size: 8677 bytes

Thank you for fixing it. :knockedou