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DanTheMan
June 27th, 2009, 00:39
Anyone else who currently uses their support system, have you noticed all of your tickets missing?
iHubNet-Matt
June 27th, 2009, 11:08
Ticket missing means they are ignoring the support requests or you can not see the tickets in your support area?
serverorigin
June 27th, 2009, 20:45
*shrug* I've never heard anything but bad stuff about them. They are on the ColoGuys network which is not very stable and always slow as christmas..
DanTheMan
June 28th, 2009, 22:13
Nvm guys, the tickets disappeared but they followed through with their word. They promised a refund, and sure enough I checked my email today with a full refund.

The only promising thing about these guys is their support team. The respond within hours of a ticket submission.
jphilipson
June 29th, 2009, 21:58
Dan;1069455']
The only promising thing about these guys is their support team. The respond within hours of a ticket submission.

Responding within hours is a good thing? At the company I work for we get frustrated if tickets are older than 10 minutes..
DanTheMan
June 30th, 2009, 23:24
Responding within hours is a good thing? At the company I work for we get frustrated if tickets are older than 10 minutes..

It's better than most places. And the time of multiple tickets were 12AM.
JasonS
July 1st, 2009, 02:26
Dan;1069696']It's better than most places. And the time of multiple tickets were 12AM.

But you are in the UK? Which means in the USA it's about 6-8 hours behind? :)