RegisterFly....uhh

[msstatebdfan]

Ok, they are really starting to pi** me off. Is it just me or do they never respond to e-mails?? After trying to transfer a domian name to them, which I never recieved the e-mail to approve of it, I sent them countless e-mails and have never received one single response, so I don't guess I will get it transfered and will lose my money.

So, I thought, I will show them and transfer my domains over to GoDaddy, they are directly ICANN accredited, I won't have to go through this reseller crap anymore. I thought, great! Only, RegisterFly has all domains registered with them under LOCK.......thanks for telling us that.

So now will come the task of actually getting them to "release" the domains to be transfered. Yeah, I am sure that will happen since I can't even get them to respond to questions as a paying customer. What ever happened to Customer Support??

Anyone had similar experience??

Stay away from them, I knew they were to good to be true!!

[no-one]

I too have several domains with registerfly.
The free account(3mb) the give away with each domain is worse than any free host.
Many times I had to delete the whole account and re-register & upload inorder to modify my site. It never updates; images don't show up. They don't setup their nameservers to host our sites though they claim. I had to use Zoneedit.
I've sent several emails; but not a single reply from them.
I am planning to move away from them.
But will they release my domains? I want them to be transfered to Godaddy.

[vorapoap]

The email is no used for RegisterFly..

You have to use the online Ticket system..

But they will reply as if they were robots.

[msstatebdfan]

I have sent countless messages, even through the Trouble Ticket forum, but there is no use, its like a ghost site.

I did not realize they locked all domains registered through them until the other day...that really sucks.

Let me know if anyone here has any luck getting a hold of them.

[msstatebdfan]

By the way, I was using GoDaddy for the first time, and hey, they actually respond!!

Plus, I see they have a phone # you can reach them at, can't find anything at Rfly

[sense]

there are lots of complaints about registerfly nowadays.

I also think putting registrar lock is a ridiculuos behavior so do not use them any more

[thewitt]

There is nothing inherently wrong with a Registry lock, but you need to make sure that the customer has complete control over it's removal...

We will soon be automatically locking all domains registered thru us - specifically to prevent Domain Slamming from companies like Verisign - however the unlock switch is part of your control panel, and you are in complete control of it's use.

-t

[sense]

personally I think you must first ask before putting a registrar lock. for ex. if ý did not know there is alock at my domain at registerfly and try to transfer it without knowing it and if it fails just for this reason I will get very angry :mad:

I will never use a registrar that puts a registrar lock without asking me !

[thewitt]

The Registry lock does not stop you from transfering your domain. The lock prevents anyone from mucking with your domain information without knowing your control panel username and password.

If it's used correctly, it's under the complete control of the domain owner. It's only when the Registrar applies the lock and you have no control over it is there a problem with the lock.

It's unfortunate that some domain owners don't understand the security that a registry lock provides them - since it's not a tool for the registrar - it's a tool for the domain owner. This is an unfortunate side effect of some Registrars applying a lock that the customer does not have direct control over. This is sad indeed.

I imagine that you would be much more upset if someone hijacked your domain because it was not locked - rather than if you had to release a lock before you could transfer your domain.

When we apply the lock to all the domains registered through us, we will notify the domain owners. Any that wish to remove the lock may do so immediately - either by themselves through their control panel or by simply notifying us they would like it removed. At that point, if the registrant loses a domain that they chose to leave unlocked, there is nothing we can do about it.

If the act of securing a domain against theft is going to cause us to lose customers, we will be sad of course. We have had domains hijacked however, and the simple application of a Registry lock will prevent that.

-t

[sense]

interesting :confused:

I know that the transfer has to be approved by the owner at the owner's email address. so how can it be done?

[thewitt]

I'm not going to go into the details here on how to hijack a domain name, but it happens often enough without the admin contact ever acknowledging a transfer email - or even knowing that the hijacking has occured until they are contesting the ownership of the domain at a new registrar.

The registry lock is just one small piece of the security puzzle. It too can be gotten around, and all too often it's through social engineering that both the domain access information and even a registry lock are bypassed.

It's sort of like the lock on your front door at home. It will not stop the theif who really wants your stuff, but it will keep the honest person honest and will stop someone who is simply thinking about breaking in. Add a security system, and you'll still not be 100% safe, but you'll stop more of the bad guys. Eventually most of us hit the laws of diminishing returns while trying to protect real property, but we should use the tools available to us to secure our property as best we can.

-t

[msstatebdfan]

Well, I wouldn't really mind having a lock on my domain name, but when you can't even get ahold of the registar who has your domain under lock, you are going to tell me its a good thing.

When I have e-mailed them multiple times for help, and never received one anwser!

I am more worried about getting my domain unlocked than I am worried about someone hijacking it, as RegisterFly has done with all domains as far as I am concerened.

[thewitt]

This is why we are not enabling the domain lock until we finish the control panel updates for our customers so they can release their own lock.

It makes no sense to lock a domain if the customer cannot unlock it themselves.

At least one Registrar is using the lock function in an apparent attempt to keep their customers from transfering away from them - so they do not offer a direct method for the customer to unlock their own domain.

We would never do that, and as such the lock will be under the complete control of the customer through the Domain Management control panel.

We are simply going to enable the locks en-masse for all of our existing customers - allowing them to then remove them if they do not want the extra protection.

-t