Ace-host.net

[Dusked]

http://ace-host.net/

Has anyone ever used this host? And what's it like? I want to get the special package... but I'm a little wary because it say's that the deal "ends today", but Iv'e seen that before and it was there the next day. If someone has used it please tell me because I'd like to take the deal if they are reliable. Thanks (and sorry if this is in the wrong section).

[xtony]

Hey, i think you'd better stay away from them.
they offer too much..... :shame:

[Dusked]

Hmm... alright

[Tamranda]

Just stay Away from them ....

Many ppl at WHT told me bad things about them ! Their Apache is totally Craped up !

[vizhost.com]

i dont really think its fair to make a comment on a host you never used.
also, sometimes as company's get larger, they can accomidate overselling as they have the means of actually supplying the customers with the bandwidth they need unlike newly formed hosts.

in any case, i would search around google.com or even webhostingtalk.com to see if anything comes up. =)

[tabaluga]

I signed up 4 domains with ace-host.net and I was happy with them for a few weeks (everything worked fine except the back up restore function on one server).

Then suddenly one site goes down and I get an e-mail saying that their server had been hacked and all my files are lost, but that they have salvaged the SQL databases. I had a back up on another server, so I restored (manually via ftp because the automatic function did not work) my site. However, I don't know what they did to the database, but it never worked with the corresponding scripts again. Their customer support consisted of apologies for the security failure - about 12 apologies, but no technical help. Apparently the back ups they supposedly maintain are kept on the respective server and hence are vulnerable under the same hacker attack (their words).

I had just decided to move that domain to a different host when my other site went down. Now, the first was a new business and really a few days here or there aren't a big deal. But the second one is my main business and even a few hours downtime are a big deal.

I opened a support ticket to enquire what the problem was, assuming this server got hacked too. Some 36 hours (and 3 reminders) later I am told that my site was deleted because it used more than 23% of CPU. The only thing I run that is a bit CPU heavy is a UBB forum and no host has ever had a problem with this (I've been with a few over the last 8 years).

After a further 4 requests I am told that my files will be made available to me but my account will not be reactivated. Mind you I paid them for a full years hosting on all my domains, so at least now we know how they make their money - they scammed me by 9 months.

The promise to send my files was 3 days and many requests ago. They simply close the support ticket without response.

Not getting my files is not a disaster. I have a back up from a few weeks ago, but this puts a serious dent in the dynamic part of the site such as the forums.

My advice is to stay FAR FAR away from them. If their shocking tech support and customer service isn't enough to put you off then consider their poor server security. Kinda funny cos they are the only host i have ever been with that displays the "Hacker Safe" logo on their homepage, while being the only one I know that ever got kernel hacked.

My experience with ace-host.net has been as poor as can be, but as an experienced (yet unskilled) webmaster I am in a position where the damage is limited by foresight. I would hate for others to get into this frustrating situation though.

At this point I am still waiting for my back up files, but i doubt I will ever receive them (the support ticket just got closed again). I am glad they did this after 3 months rather than 6 months as this means I can do a charge back from my credit card on all 4 domains. I'd like to see them try to sue me in Australia ;)

So yeah folks, stay away from ace-host.net.
If anyone needs more info or wants proof I am happy to provide it.

[InstaNet]

Sorry to hear about your bad experiences with ace-host. Hope you get your files back and good luck with your new host!

[Sir Clisto]

I have had Ace-net hosting for some time now and have not had one problem with them. They are fast, cheap, up time is 99.9 percent and they offer a lot. I know it sounds like a "to good to be true" statement. But, I have had no problems with them. When I did call to check on a few things, I got a REAL person. Setup was easy to. There are so many people that will talk crap one way or another about certain places just so they themselves get your business. I can only speak for me. I run a few business websites for people on it and there have been no issues. The only thing I recommended to them is they get an 800 number and possibly a better money back guarantee. Ohter then that, I like them.

[TJR Networks]

What sites do you have hosted with them Sir Clisto?

[jiehao85]

Based on tabaluga's post, they seem to have some security issues and concerns.

[dbbloke]

I have been using Ace-host for about 5 months. Considering the very cheap price and features offered I think to start talking about mission critical businesses on such a plan is pointless, get a host at business prices.

I run a community - tikiwiki website - group as well as keeping a load of my photos and share the odd files with friends.
Apart from the initial configuration which took a few days to get dns resolving (and at which point, I spoke with a real person) I have had NO problems whatsoever.

I find that the initial first access to the site can be a bit slow (3-5 seconds) but I guess this is kicking the mysql db into life. After this, access is fine, speedy even.
Downloading things from this site is 200-300k sec, but thats probably cause I'm in Australia on 10mbit cable.

Response of the Nuke / wordpress / tiki websites is almost as quick as my local easyphp installation.

To not sound completely glowing, I've had a few issues unzipping large .zip files. Maybe I need to change a dir setting from /tmp I think, worked around it though. The unzipping process is very fast, seems to be a space issue (which is a config on my side). Perhaps about time to fax drivers license to get ssh access.

I have had a few problems with paths of binaries on the machine, but again, faq / call sorted this out straight away.

Uptime AFAIK has been 100%.

I would put up a link, but an ace-host competitor would probably leech my site and waste my bandwith. You'll have to trust me.

For the price I'm paying I'm more than happy and if I were a business owner would consider running on this service if I were totally strapped for cash. I was expecting it to be a lot worse than it is but at the end of the day, you will not be disappointed considering the outlay at all. I really can't see getting a better service / package anywhere else. If someone knows of one, let me know.

Enjoy life.. :-)

[Jayanth.M.P]

I wonder why all those who have said good about ace-host have only 1 post under their name........Uh...

[overulehost]

I wonder why all those who have said good about ace-host have only 1 post under their name........Uh...

yeah... i think the posts could be made by Ace-Host themselves.

it would be nice if a moderator helps us to verify their ip :)

[Jewlz_K]

I wonder why all those who have said good about ace-host have only 1 post under their name........Uh...
good question :eek2:

[Dragonlordgod]

I've used them a while year ago...they were the worst host a ever seen:

http://review.roboticalworld.com/showproduct.php/product/3

[Hostguide101.com]

A friend of mine used them for a while and when i asked who was his web host he sent me the link i noticed that there plans were a little to pricey to my likes. After a few weeks passed by he said that they were not "good" i take it he has some downtime and he then moved to a new hosting provider. I would not recomend them.

[Duport]

I just noticed this active topic at WHT
http://www.webhostingtalk.com/showthread.php?s=&threadid=408696

[Hostguide101.com]

Wow thats interesting i wonder how well the company is doing as it does not seem they care to much about customer satisfaction.

[junz]

Hi everyone:
I bought ace-host's cheap package two days ago. Within these two days, I didn't find any inconvenience. I submitted three support tickets for some questions, they replied me each one within 5 minutes. I think there service is not as bad as some people said above. Well, I know it's hard to say whether this company is strong or not, but at least they are doing well for me. Actually, I'm quite happy with this company, and I hope it's not going to be as bad as some people said.

Thanks guys.

[overulehost]

I guess they have improved :)

[junz]

I guess they have improved :)

I hope so :biggrin2:

[junz]

I take back my words,ace-host does look pro but when you ask their tech support to help,they answer with reasons (which I think are excuses) very fast, but working very slow

[y04chs067]

Dbbloke and Sir Clister,can u show us your website,so that we noe that wad u said is true and u are from ace-host.net?

[junz]

According to dbbloke's word, 200-300k downloading speed isn't very fast for a 10M bit cable,I have a 2M bit cable access at home,sharing with another four people, the best downloading speed I had was about 400k/s, and I'm in New Zealand just next to Australia. dbbloke have you tried to get real tech help from the staff? If you haven't,then you probably won't be so happy about them after you tried to get their help,if you still feel happy about their working speed,well,I can just say you're a very patient man.

[y04chs067]

isn't it obvious they are ace host's staff?

[CpuHlp]

Hello Everyone,

I understand this thread is really really old, but there is a reason behind me responding to it in this review I'm about to do on behalf of my long time Web Host ace-host.net. I have been with Ace Host for almost 4 years now and it's no secret that they had a rough and bumpy start during their first set of years in business. You can easily see this by searching through Hosting Review web sites for Ace Host. However, There is one main point that I would like to bring up right away to anyone reading this. I've noticed that when people are happy, satisfied with how things are going, and making money, they're certainly not going to take their precious time to go out and write a web hosting review on that web host. Now if we look on the flip side of this, someone who is angry/upset, maybe their information was deleted in a server crash, and their not making any money on their web sites, then by all means their going to go out of their way to get revenge if they can in some way. How would one person do that? Simple, they attempt to put a dent in that companies business bad writing bad reviews about their company name. Sounds fair enough anyways right?

Well, I pretty much started hosting with them almost 4 years ago like I said. The only reason I even considered them at the time is because they were one of the only handful of hosts offering the hosting that I needed for really really cheap ($5ish a month). Despite all the bad reviews and horror stories I read, I purchased their cheap Web Hosting Special plan and started up my brand new blog empire. I did have some understanding that they were going through issues from the reviews that I read before signing up, and I certainly had my doubts about them. Months went by and I noticed that I hadn't experienced any downtime. Now I have been with my fair share of hosts prior to when I started blogging (OS Commence) and usually there is some kind of couple minute outage or service failure here and there at the very least. Usually on my older web hosting providers, I would see a incident similar to that within the first 6 months (minimum). So, About six months went by and I still hadn't seen any kind of downtime. I just ignored it at first and went on with my business and couldn't have been happier about how things were going so smoothly with this host, especially considering the price I was paying at the time. I thought maybe I was lucky and placed on a newer or servely underloaded server I thought.

About almost 2 years into my hosting term, I finally got my first minute of downtime. While most would be mad at this kind of thing, I was actually surprised that I hadn't seen anything like this way way earlier on in my 3 year contract term I had with them. Now I had submitted a handful of Technical Support tickets prior to all of this of course through their Support Ticket System. All my questions were *always* answered within 5 to 10 minutes. I swear on my life, I'm not lying about this. I always considered this always happened like it did because my questions were pretty simple and straight forward, not requiring much configuration on their end , if any at all. So, I submitted my first downtime ticket during incident to find out what the deal was with the server and my web site. I received a response less then 5 minutes stating that their was an issue with the raid array or something like that, and required a server reboot. I was assured my web sites would be up as soon as the server came back online. After I was done reading the response, I refreshed my web site in my browser and I was back online. This is when I thought to myself that this might really be the best host I have ever been with or even heard of.

About another year went by and I was informed that my websites would be down for a period of time while they migrated all accounts to brand new Enterprise grade servers in their new Data Center that they moved too. I was told that I wouldn't be charged a dime less for this upgrade. I was already happy enough with what I had, but I couldn't complain about the upgrade either. About 8-10 months or so went by and I decided to upgrade from my older plan to their Enterprise 2.0 plan which basically gives me all the resources you would expect on a Virtual Private Server. It cost about 2 times more a month, but I was given 500GB space, and "Unmetered" bandwidth and tons of other cool stuff they came out with. Now when this usually happens you think of over selling, but not a single time did I ever experience a slow up due to this. They also recently posted a live graph of the servers CPU usage in my cPanel account. I don't know if the graph is correct, but I don't see any reason for them to lie with the service I been getting from them already. I'm sorry for making this review so big as it really wasn't my intentions to do so. I'll try to finish it up now.

My point and goal of this review on Ace Host is to show my support, respect, and my deep gratitude to this company. Everywhere I look online, their name is slammed around pretty hard from a lot of really old reviews and they have certainly redeemed themselves in my book. I wasn't there for the bad, but I was there for the good. I consider this to be the best Shared Web Hosting company in the world, or damn close to being. There are mountain's of proof that reflect this all over and I think there should be more people standing up for them and they deserve a better reputation from the improvements they've made! In my opinion, this is a web hosting company that the others should be fearing! I believe that once more people catch on and realize what they have to offer, other hosts will be forced to follow suit. People are tired of downtime guarantee's because what good is a $5 credit (1 weeks down time on a $20/month package)? If you lose all your traffic trades and your website is down for a week? Is it really worth your email not functioning, lost search engine ratings, and the embarrassment you get when your clients and friends visit your web page? No it's not.

Again, I am sorry to take up so much of your time if you have actually read this far. This company has well earned this review from me 100x times over, and I hope people can see past all these bad reviews that I see online that are over 3-4 years old. I wrote an extended article on one of my blogs about Ace Host, with much more in depth and details of what they offer and my experiences with them. If you are interested in reading it, you can get to it by clicking this link: ace host review (http://www.computerquestionhelp.com/ace-host.html). I know that it's kind of spammy, but I believe it will truly help someone who does want to know more about Ace Host and how they perform business in this day and age from one of their real clients. If an Administrator has to remove it, no hard feelings, I understand.

Thank you for allowing me to post in this really old thread and if you read everything that I wrote above, I'm sure you can understand why this company deserves this review with all the hard hits they have taken on in the past.

Thank you for reading! :beer:

[~ServerPoint~]

Again, I am sorry to take up so much of your time if you have actually read this far. This company has well earned this review from me 100x times over, and I hope people can see past all these bad reviews that I see online that are over 3-4 years old. I wrote an extended article on one of my blogs about Ace Host, with much more in depth and details of what they offer and my experiences with them. If you are interested in reading it, you can get to it by clicking this link: ace host review. I know that it's kind of spammy, but I believe it will truly help someone who does want to know more about Ace Host and how they perform business in this day and age from one of their real clients. If an Administrator has to remove it, no hard feelings, I understand.

If that post was approved and appear I believe that is not spamy at all
;)