zxedxz January 20th, 2005, 12:33 Hi, shouldn't be posting here about this problem, but i have waited too long already. Is unithosting having problem with their customer service? Anyone used them before?
My account was suspended for like a week already without an explained reason. (yes i did pay the monthly fee). i tried to contact themsince then, but can't seem to get an reply. I got two reply but both were bs that did not explained what was the problem. Now they don't even answer my e-mails. Are they cheaters? They took my money and suspended my account and did not give me anaswer, at least they could have let me backup my files. Anyone know this guys? I just want to ask right now to back up my files and move to another server. I hav had too much already about them.
Please if anyone can help me contact them sooner, please let me know. My users are complaining about the downtime.
zxedxz January 22nd, 2005, 00:19 Still trying to get the backup...can't contact them... are they having some problem?
zxedxz January 22nd, 2005, 23:23 Please anyone can let me know of anyway to contact them? Their forums need moderator confirmation, but i tried signing it like 5 times already..and not even one confirmation accepted. I swear I won't go with a new hosting anymore after this problem. I thought they were reliable and didn't even backed up my site so often.
NetProSmart January 22nd, 2005, 23:30 PM me your domain so i can contact them.
bozley05 January 23rd, 2005, 07:40 They are good as far as hosting goes, but when you try and leave them it's a real hassle. I gave them over 2 weeks noticed that we were leaving them, and they still charged my colleague's card.
vinyong January 23rd, 2005, 15:27 The site is up isnt it? =)
Dragonlordgod January 23rd, 2005, 23:05 The site is up isnt it? =)
Yes it is! :rolleyes2
Lonelymaster200 January 24th, 2005, 13:00 not cheap hosting :|
zxedxz January 25th, 2005, 11:13 -----------,
Thanks for replying. My domain is Booklandia.com Please help me contact them as soon as possible. Being able to resolve the issue is not the issue but getting the backup is my priority.
Thanks for your help.
Tamranda January 25th, 2005, 11:37 Well I just contacted them about this .... maybe they will drop on this Forum to explain the situtation ...
zxedxz January 25th, 2005, 14:20 Thanks, You have some relations with them or something? Because i kept e-mailing them and yet they don't reply me. And their forum, so useless, they have to approve you in order for you to post questions. Yet they never activated mine no matter how many time i register. I mean if they don't let people post then why is the forum there?
Well thanks Tamranda. I hope they answer me soon and at least let me back up my files I won't care much about getting a refund, but the files are the most important. Also, I need an explanation of why I was suspended.
Tamranda January 25th, 2005, 14:40 Thanks, You have some relations with them or something? Because i kept e-mailing them and yet they don't reply me. And their forum, so useless, they have to approve you in order for you to post questions. Yet they never activated mine no matter how many time i register. I mean if they don't let people post then why is the forum there?
Well thanks Tamranda. I hope they answer me soon and at least let me back up my files I won't care much about getting a refund, but the files are the most important. Also, I need an explanation of why I was suspended.
No relations as such .. Used the mailer Script on this Page :: http://unithosting.net/contact.php to contact them .
zxedxz January 25th, 2005, 14:49 I also used that. And alredy sent them like 4 times with that form. I also sent them e-mail directly to their support e-mail and also their personal e-mail, yet no reply.
zxedxz January 28th, 2005, 13:57 Still no answer....aaarrrrr
Tamranda January 29th, 2005, 02:54 Still no answer....aaarrrrr
Well This only tells you how unproffesional they have gone during the last few months, they were actully quite good some time back.
Anyways, You should take a look here :: http://whois.sc/unithosting.net
Maybe send them a letter (warning them that you can put a court case) or give them a call at the number specified on that page.
Dragonlordgod January 29th, 2005, 03:11 Still no answer....aaarrrrr
Did you try: http://forum.unithosting.net/
Curtis H. January 30th, 2005, 22:32 Well This only tells you how unproffesional they have gone during the last few months, they were actully quite good some time back.
Yeah, like you have room to talk. :wink2:
http://www.webhostingtalk.com/showthread.php?s=&threadid=366642
tamranda
Nicke February 2nd, 2005, 07:41 I also have trouble contacting them! I want to cancel two accounts but no answers yet! I have sent emails and posted a ticket, no replay at all! So I guess Im stuck with them and getting billed over and over again! Or start to doing chargebacks!
bozley05 February 2nd, 2005, 07:53 Just contact the billing company and explain your situation. Thats what i did, if they are still with 2co, it should e right. coz i stopped getting billed.
Tamranda February 2nd, 2005, 13:10 bozley05 is right ... go here :: http://2checkout.com/contactus.htm & submit a tciket regarding this .... Im sure 2CO will help you with this.
Nicke February 2nd, 2005, 15:49 Everything is fixed I think even if it took days to take care of!
They dont use 2co anymore!
jgionet April 3rd, 2005, 10:42 have they skipped town now? I've been down since Friday or even Thursday and havent' heard/seen anything from them. I've also seen this reported on another forum. Has anybody heard anything?
thxs
tsyle April 13th, 2005, 16:57 SCREW THEM... i sent them one final email at the following email. I also have their address now so i will also write a letter threatening to take them to court. If no reply, then THEY will be going to court. All i want is my database, but they can't even reply back to my email.
Registrant:
UNITHOSTING.NET Inc
5643 Wellesley St.
Los Angeles, CA 90189
US
Registrar: DOTSTER
Domain Name: UNITHOSTING.NET
Created on: 15-MAR-03
Expires on: 15-MAR-06
Last Updated on: 23-FEB-05
Administrative Contact:
H, Kevin UNITHOSTING.NET4iBLoi@privacypost.com
UNITHOSTING.NET Inc
5643 Wellesley St.
Los Angeles, CA 90189
US
987613454
Technical Contact:
P, Mike UNITHOSTING.NET4iBLoi@privacypost.com
UNITHOSTING.NET Inc
5643 Wellesley St.
Los Angeles, CA 90189
US
987613454
Domain servers in listed order:
NS1.NAMERESOLVE.COM
NS2.NAMERESOLVE.COM
NS3.NAMERESOLVE.COM
NS4.NAMERESOLVE.COM
End of Whois Information
amadain April 16th, 2005, 03:45 I have the same problem - several domains gone! - no warning - no excuses - no support.
I am trying to move on - I found a (more expensive) host provider and am recreating domains one by one.
It would just be nice to get sv16.dnslists.net up for a couple of hours - a quick tar of a few file systems - one or two mysql database dumps and hey presto!
Wishful thinking.
netmation April 29th, 2005, 23:35 Same problem here. Unithosting cancelled my account for no reason. Anyone hears what is going on please drop me a note. Thanks!
maxwell May 12th, 2005, 14:24 Good to know I am not the only one. My site has been down for almost a month, at least, and none of my attempts to contact them have received any replies. I think this is the last time I pick a host without a phone number or that hasn't bought their own domain for several years in advance. I have tried contacting them via the webform on the contact page, the support ticket site, and at the following addresses:
support@unithosting.net
mike@unithosting.net
joseph@unithosting.net
kevin@unithosting.net
pager@unithosting.net
unithosting.net3wnjl2@privacypost.com
sales@unithosting.net
abuse@unithosting.net
UNITHOSTING.NET4iBLoi@privacypost.com
Ok, a few of them I haven't tried already, but I am going to try today. Still, though, they haven't replied to any of my previous attempts online or via e-mail. They even seem to have removed my previous support ticket.
I suppose it might be futile to send them a letter at their supposed address in CA? My only thought is that perhaps their e-mail is also down, but I somehow doubt it, and they should at least have access to the support ticket site if I do as well (especially considering that my first ticket is now gone).
BTW, I was on their server SV16 (dns31.dnslists.net and dns32.dnslists.net). The support ticket site makes no mention of this server, but seems to say that SV3, SV7, SV8, SV10, SV15, and SV17 are up and in good condition. It makes no mentions of any other servers. Grrrr.
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