Outsourced Technical Support! 24/7 Live Technical Support at a FRACTION of the Cost!

[Hostingsupport]

Why have corporations such as IBM, Cisco Systems, Dell, and even McDonalds outsourced to India? The answer is simple. Outsourcing technical support to India will save you money and allow you to provide a higher level of technical support to your clients. Outsourcing your technical support makes it possible for all companies to provide true 24/7/365 technical support, server monitoring, etc. You don't have to be a company the size of IBM or Dell to outsource your technical support solutions. HostingSupport4U provides a scalability of technical support solutions, suitable for all company sizes. Please view our pricing details below:

Daily Duties & Responsibilities:
- Cover live chat and trouble ticket and/or phone support positions.
- Answer customer questions and completely resolve all customer support claims.
- Reply to customer trouble tickets within 20 minutes, and resolve or escalate the issue within 45 minutes.
- Monitor server integrity and resolve any server problems that arise.
- Develop software that will aide in the task of monitoring server integrity.
- Escalate emergency support issues as needed, contacting upper staff or the datacenter directly.
- Complete admin tasks as requested from the company.
- Send a daily report summarizing the activities and actions performed during their shift, to the admin of the company.


Dedicated Technical Support:
With the following plans, your company will receive a highly trained professional working as a dedicated tech for your company. Your tech will not be shared among other companies, and will work exclusively for your company. These plans include live chat and trouble ticket duties.

Pre-Sales / Sales (your choice of shift hours for all plans)
1 Shift (8 x 7) - $349.95 a month
2 Shifts (16 x 7) - $649.95 a month
3 Shifts (24 x 7) - $899.95 a month

Billing Support
1 Shift (8 x 7) - $399.95 a month
2 Shifts (16 x 7) - $749.95 a month
3 Shifts (24 x 7) - $999.95 a month

Technical Support
1 Shift (8 x 7) - $549.95 a month
2 Shifts (16 x 7) - $999.95 a month
3 Shifts (24 x 7) - $1399.95 a month


Telephone Support Solutions:
Same as above, the following plans include a dedicated phone representative that will work only for your company. Elevate your company to a higher support level and boost your reputation with HostingSupport4U's phone support plans:

1 Shift (8 x 7) - $799.95 a month
2 Shifts (16 x 7) - $1299.95 a month
3 Shifts (24 x 7) - $1799.95 a month


Order Now! (http://www.hostingsupport4u.com)

Not convinced? Take advantage of a one week free trial of our services!
You can be completely sure that outsourcing will work for you, before you pay anything.


Common Misconceptions on Outsourcing:
An outsourced tech could never adapt to our business
As an outsourcing firm, our techs are extremely well suited to quickly adapt to a new corporate structure and setup. In the first few days of service, our techs will study your website, review past trouble tickets and live chat logs, and ask questions as needed. Within a few days, your outsourced tech will be able to provide perfect technical support.

Outsourced techs from India speak poor English
All of our techs are HostingSupport4U are reviewed for English skills, before being hired. English is taught from the age of 5, and is heavily focused on in India's educational system. Our techs speak English daily and are well versed in communicating in English. We also continue to further the English skills of our staff by providing in

Outsourced techs are less knowledgeable than in-house techs
Perhaps one of the most untrue misconceptions about outsourcing technical support. HostingSupportU's hires only the most highly trained professionals available. A typical member of our staff has a Bachelors Degree in Computer Science (same expertise level as in the United States), and generally has a year or more of experience in a technical support position. Please see above for a more detailed description on the areas of expertise our techs have.

Our customers will not be happy with outsourced techs
By providing your clients with a reliable technical support outlet, available daily, your customers will be more pleased than ever before. Providing round the clock tecnincal support solutions for your clients, will not only increase the satisifaction of your current client, but will boost your coprorate image and reputation to potential clients.


HostingSupport4U Corporate Information:
- HostingSupport4U is a new division of PrimeTech Software and Services.
- PrimeTech Software and Services has been providing outsourced support and development services since July 2002, and is a registered company in India.


Website: http://www.hostingsupport4u.com
E-mail: sales@hostingsupport4u.com
ICQ Number: 321-485-755 (available 4:30 GMT - 9:30 GMT)

[niv]

higher level of technical support to your clients

ROTFLMAO
Don't get me started about how clueless they are, I hope you guys did a better job of training them...

And you can't say something is true when experience says otherwise. :rolleyes:

[Hostingsupport]

Yes Mahoro, our techs are highly trained. We have been in this business long enough to know what the client's needs are. The very fact that we are constantly adding webhosts like yourself to our list of satisfied clients, is an ample proof of our able performance.

If you still are in doubt, please try our free trial offer and get the real experience.

[GeorgeB]

Hostingsupport,

No offense but a lot of companies have resources with in their own company to handle all customer related issues no matter how big nor small they may become. Secondly a lot of people including myself like to be able to go to the company that might do something as your offering to see what exactly all the hype is about so to speak. Especially before they start paying you thousands every month. I mean I dont worry about it cause I handle it all myself with my employees. I am just telling you how some people are invcluding me. Have a great day.

Romeo :-)

[RyanB]

i have delt with companies using outsourced tech support, and most the time either i can't understand them or they can't understand me because their english sucks. Whatever happend to keeping american jobs in america?

[Conscript]

I'm guessing your company provides the actual 800 number that clients call? And also handles all fees for the phone service?

[ryza]

24x7 for $899/month - very cheap.
I have no doubts you would provide a great service.

Personally I prefer to work directly with my clients.

[Decker]

Very possibly that is an approach - which is not allowed - as I do work for one of the companies that provides that support. Just a small one cough. And all clients do not like it.

These URL's will be passed on as being unproffessional to the major corps involved as this may be utilising corp facilities outwith contract.

[ryza]

oh by the way; theres an error on your order page.


Forbidden
You don't have permission to access / on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.



/me wonders how long it will take them to fix it ;)

[Hostingsupport]

Outsourcing isn't something new and has been going on on a small scale for decades now. The fact that this concept has taken off and is thriving in today's global market shows its effectiveness and potential in the comming future. Ultimately the choice is totally yours. Either you open your minds to it and use it to your advantage, like hundreds of highly successful companies have done, or turn a blind eye and remain a small local player.

Over the years we too have had many clients who were very skeptical about this concept to begin with, but are today our long standing partners and have stayed on with us month after month.

As for your queries, yes Conscript we do provide actual 800 number that clients call.

RyanB, please give us a chance to prove ourselves. i am sure you will have positive feedbacks to give once you have used our support.

ryza, probably the ip that you were using to access our site was in the group of blocked ip ranges that we had set up, hence the error. We have since removed those blocks and now i am sure you can access our site with no problems... And yes this "error" was fixed by us immediately.

[Psan]

Not Found
The requested URL /faq.htm was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

This is on http://hostingsupport4u.com/faq.htm

[Decker]

This one has got out of hand.

Reg details for the 'support company' are a bit varied. No reliable subject reports. Which no doubt all those companies will be interested in.

Checked with contacts and they have no connection with the companies they say.

[Raydi]

You guys might want to check a link. In the Services Page, the faq link is faq.htm not FAQ.htm so it appears wrong!

[Archbob]

I have had such tech support as the kind you are speaking of, and I'm sorry to say, I much prefer american-based tech support. I don't care if its indians or Chinese people living living in America but I much rather have it be in America. Half the time I can't understand what the foreign tech support is saying and the other half the time, they don't really know what I'm talking about.

Although I will have to say, the prices are pretty cheap.

[Decker]

Yep - biggest problem is grasp of the clients native announciation.