StaticHost

[dunno]

I am happy to stay with Statichost and due to my total agreement with college-student I will make this my last post on the subject

[Peo]

I'll reopen this thread for those who wish to continue to discuss StaticHost. However, I suggest lillybet to calm down or stay away from this thread. You've made your point and everbody who reads this thread will already know how you feel about StaticHost.

[lillybet]

I am calm!

re-read the thread from beginning to end - I have!

Accepting my interpretation could be wrong!- this is what I precis the facts are

StaticHost went offline at least on the 4/7/05 - {other posts lead me to believe this isn't the first occurence} " 2 weeks ago they were offline for 22 hours- 4 days ago they were offline for 6 hours" thats in the thread for all to read - I guess interp of these actual dates could be debatable

The first 'promise' to be online was made that they would be online 8/7/05 - subsequent there is a quote on 8/7/05 'we are starting to copy files over'

Anyway it goes on you can read it as I have done and if its done to death -well so be it

I am not whining or complaining- I have no experience of a forum like this or hosting per se sufficient to really argue tekkie stuff with anyone -I am big enough to apologies to anyone who I have upset {already proven in this thread - back -read it as I suggest - my point, my objection, my demetia!- whatever you want to call it- is around being misled and uninformed and being stuck for over 3 days with no info until blind luck led me here

Statichost appears to me {the unitiated} to have got away scott-free! - I would humbly suggest most of their clients are like me - new to the hosting game or internet hosting - and would have not the foggiest ideas why there site was offline cause I cannot for the life of me see anything on the statichost site that indicates they ever had a problem! - unless 'they' are sad like me lol or stumble here, how will they ever know or be able to judge the varacity of statichost as a good or bad host?

Someone should stand up for the little guy- this forum feels a little to me like a big boys club where new members are scorned or unworthy - maybe thats me- maybe I went to far in my stength of feeling- but at least I tried to express an honest point of view

My point? what happens to this host now? - are there no governing bodies or like so as you can judge their worthiness or not- the site time stats I have read say they are/have 100% uptime- so you cannot believe these - surely there must be an acknowledgment somewhere of this hosts failings or am I missing the point again and this is just a 'closed shop' where outsiders are sent to Coventry?

[rosyatrandom]

I only have two things to say:

* The davinci ftp server still can't be accessed; Firefox says, "421 unable to secure anonymous FTP."

* By Odin's Beard, lillybet... using dashes (or anything else) parenthetically requires at least an iota of stylistic consideration. Having six of them in one sentence makes my eyes go blurry. Please: the internets is a medium for communicating information, not headaches.

[noob]

FWS mods, stop this nonsense, and let the others who are still StaticHost clients, continue with their updates and troubleshooting via this thread.

I dont want to start an argument but shouldn't a decent hosting company be able to troubleshoot/update their customers themselves or via their own site without having to use a 3rd party website???

lol, this on the statichost server status page gave me a laugh:

"If any of the above servers are listed as down then it is likely that a member of staff are fixing it so contacting support will just prolong the process."

[BURN3R]

I think we all agree that StaticHost made some mistakes, espacially with the lack of communication towards members.
Since the main page (satichost.co.uk) was also down most of the time I was only somewhat lucky to even find this thread in the first place, this all doesn't make them a bad host or bad people, it simply shows that they are somewhat new to this business and I am sure they will learn from their mistakes.
My advice to StaticHost: keep a list of all your clients email addresses somewhere on a different server or local computer.
That way you can send emails out as soon as something goes wrong, if people know what's going on then they will less likely get mad.

[dunno]

Any chance of an update? phpmyadmin access would be nice

[mct]

I am calm!
You've been ranting like a lunatic at points, actually.


I am not whining or complaining
Whining or complaining is acceptable. You experienced some bad service. Calling for their downfall, trying to rally everyone against them and use of foul language and bullying tactics are not.


Statichost appears to me {the unitiated} to have got away scott-free!
It is my understanding they will be giving refunds or credits to their clients. That means they will be going through the same monetary problems you will. How is that "scott-free"?


how will they ever know or be able to judge the varacity of statichost as a good or bad host?
Use the resources you have available to you. If you feel that strongly about it, file with the BBB. But I think you've gone from angry client to vindictive obssessed client way too quickly. If they've refunded your money and you've moved on to a new host then take a deep breath and call it lesson learned. Coming here and expressing your displeasure over and over (and over) again is pointless. We got your message the first few times.


this forum feels a little to me like a big boys club where new members are scorned or unworthy - maybe thats me- maybe I went to far in my stength of feeling- but at least I tried to express an honest point of view
There are always those people on some forums that just can't control themselves. They rant and curse and feel attacked no matter what anyone says to them. Honestly, I don't think you're one of those people. You just got burnt when your server went down and showed your anger. But you're approaching the point where people will start to side with StaticHost in regard to your situation because you're a little too unforgiving in your stance against them. This is not something they did on purpose. It was a mistake. One they can fix.


what happens to this host now? - are there no governing bodies or like so as you can judge their worthiness or not- the site time stats I have read say they are/have 100% uptime- so you cannot believe these - surely there must be an acknowledgment somewhere of this hosts failings or am I missing the point again and this is just a 'closed shop' where outsiders are sent to Coventry?
What happens is StaticHost struggles for a bit because they've lost some money with this crisis. If they are serious about being a decent host, which I firmly believe they are, they learn from this lesson and set up their website on a server away from their clients sites so it will still be up when client's sites goes down. They'll implement a warning system where they can quickly notify customers about downtime via email in one stroke so everyone will be informed. If they don't already, they'll add their support contact information to their welcome email so that future customers will know that they offer an MSN chat support option (how I noticed they were down). Once they get all the problems worked out they can update their website to reflect any changes (including site uptime stats) as a result of this event. But, no, there is no body that regulates web hosting.

If you truly are bent on the demise of this company because they weren't quite prepared for a disaster of this magnitude, then submit to the BBB and write bad reviews on the review sites. But just remember that people will judge them not just for your comments but for their actions and replies to your comments. They might just come out looking better than ever when they pull themselves together and solve the problems presented by this hardware failure.

[lillybet]

What is BBB? Remember I am unitiated!

I thought there might be something or someone who regulated the 'industry' but obviously not - can I assume that anyone can do this then {i.e. set up their own servers etc? } - what do they do- grab a server machine and get some software and hey presto off they go?

Mine {hosting} is just to give or sell to some clients with websites - thats what I thought I was doing {being an host} but I have obv missed a big trick here along the way?

Gosh darn- no wonder its tricky to get hosting right - I am now worried about who I grabbed onto to help me out my crisis as it seems a bit like 'stick you finger in the air' and keep em crossed for luck when it comes to selecting a 'good' host

Maybe I should try being a host like statichost - dont worry only joking :shocked2:

By the way than you for the info as it has been most enlightening I must say- I think I'll chat over what i have found out with a few business colleagues

[Shadow Warrior]

lillybet, like Peo said you have made your views clear, you need to calm down and stop posting in this thread. If you have nothing constructive to add to a thread then you don't need to post in it. We have better things to do than debate with you, such as do our jobs. :)

Thank you.


Regards,

Steve McManus.

[Manifest]

The honeymoon period is over and my site is down AGAIN! When will this end StaticHost?

[felguard]

(Off topic here) wow 18 pages thats a lot

[Duport]

The honeymoon period is over and my site is down AGAIN! When will this end StaticHost?

No ping replies either :cry2:

[Jewlz_K]

this has to be a big let down for StaticHost.

Best of luck to them and thier clients


:-)

[cs-web]

Ahhhh!! seems to be down again!!

[Shadow Warrior]

Our datacenter are removing the original hard drive from the Proton server, which was only mounted to allow us to copy files over. It should be back online in about 5 minutes.


Regards,

Steve McManus.

[jonmoseley8]

My site seems to be up again. :D

[dunno]

unfortunately mine arn't

[Nortan]

Has Statichost begun to send out the mails with new password and when
can we reach our panel? I need to update my webpage soon.

[jonmoseley8]

Has Statichost begun to send out the mails with new password and when
can we reach our panel? I need to update my webpage soon. I dont think so. If they have, i haven't got my email yet.

[Manifest]

Our datacenter are removing the original hard drive from the Proton server, which was only mounted to allow us to copy files over. It should be back online in about 5 minutes.


Regards,

Steve McManus.

It's been down since 3:00am GMT. Don't deny it cos I was speaking to Anthony about it. Worrying about a half-bit host is the least of my worries and now i'm leaving. I refuse to be messed about anymore.

[BURN3R]

This is very unfortunate, if stuff like this keeps happening there will be more downtime than uptime overall.
Steve I really advice you to move to a different datacenter if possible, because these guys are really messing it up.

[Wazzzup_mAster]

StaticHost... when are you coming back ? I am gonna still stick with you though! :D

Btw, if they move to a new datacenter they will have more downtime, and it might turn out worse. Then again.. there's nothing much worse than this. ;)

[mr_git]

Any update from Steve &/or Anthony?

Have the datacenter given you anything else to go on? It was supposed to be 5 minutes several hours ago...

I appreciate this must have been a very trying few days for statichost - obviously it's been pretty bad for anyone hosted with them too!

[Shadow Warrior]

Sorry about the delay - our datacenter are apparently very busy due to server migrations and their staff are very busy. They took the server offline to remove the original hard drive and then they never re-racked it.

We are now back online and we will be taking steps to implement even more redundancy in the near future. :)


Regards,

Steve McManus.

[GeorgeB]

I'd like to put my 'twopennyworth' in -as a new member I have joined solely for this purpOse!

1. The host has been down for over 2 days - I bought a reseller programme them from eBay had have 30+ clients - imagine how this has affected them then times that by the numbers of resellers!
2. I have had no response from them despite enquirying directly with them thru thier eBay ID on several occassions
3. The only reason I have found out ANYTHING is cause of this thread which they have put up for clients to view only today via their website url.
4. The lack of communication is completely unacceptable - any excuses are simply that - an excuse! - simple email comms are just that -SIMPLE and are NOT reliant upon servers
5. Any reference to the traegdy in London are an insult! - talk about smoke and mirrors - what has a human disaster got to do with downtime? ANYONE try to link this to this for either 'good or bad purposes or as an offer of an excuse' are dispicable!
6. Unsuprisingly I have cancelled my subs with them - HOWEVER -as I have paid for my moth I expect to get my month! I have already took an PayPal dispute regardless even though I know there is no chance of a refund
7. All in all, I find most of this threadto be more of a mutual back thumping excercise extholling the virtues of how wonderful sataichost are/where - simple bottom line is off -line for over 2 days and no comms = terrible business practices! Any business who runs like that deserves to be out of business!!

I have been reading this entire post since I saw it today and yes people have been complaining and asking questions and stuff but you are nothing but ridiculous. Any business can have this happen to them. Atleast they have been in contact with their customers and didnt wait until everything was back online and sent an email saying "we are back online. sorry for the inconvenience" Give them a break and take a chill pill. now that is my two cents and I will finish reading the rest of this now.

[AbuKing]

I am unable to login to cpanel and FTP again and Steve McManus is not here from the last 10 hrs to provide me with the LOGIN INFO, I always wanted to be with this host but now I am thinking again about countinuing with them ?

[peace_hope]

lol they appear to be down again.

[daxriggz2004]

They appear to be up for me.

[jonmoseley8]

They are up to me too. ;)

BTW Steve, when are we going to get our cPanel login details?

[Wazzzup_mAster]

statichost.co.uk - 11:08 GMT+1
=
down. -_-

[VolunteerSriLanka]

Hi StaticHost,

Just wanted to say that our site and CMS have been down since 8.00 GMT. We understand that your data center is in the midst of server upgrades and fixes. I'm sure vsl on the proton server at statichost will be back up soon. Again, thanks for all the help you've been providing VSL with, that's greatly appreciated. Good luck with everything and hope it all works out fine. We pray for life. :)

Angelo Embuldeniya,
IS Specialist,
VolunteerSriLanka (VSL)
(volunteersrilanka[at]gmail.com)

[dunno]

Down
umm.
Why haven't we received anything via email? Ok, if you can't supply passwords for logging in just yet then how about an email just telling us you are working on it!
Why do you lay yourself open to critisism on here when you could avoid most of it by simply keeping us informed via email? You couldn't last time because you didn't have a mailing list independant of your server but surely lessons learned??

[AbuKing]

They are down again:angry2::angry2: and this time also without any information, Now I have decided for not coutinuing with them they said 24/7 support from the past 24 Hrs. I had not got any reply from them on Yahoo or in this forum :doh!: This is no way t do buisness, first time I was having sympathy with them but not this time. POOR...POOR....... :angry2:

[BURN3R]

Man this is starting to look real bad

[Wazzzup_mAster]

Stop telling them what to do. If you are so smart why dont u go an open a hosting company. I posted the above expecting an answer, and since i didnt get one, maybe they are busy... [btw i am pissed] :p lol

Anyway I hope you are back up soon! :) Good luck and all!

[Manifest]

I think they should just close...

[RooneyEFC]

Yeah down again, I sure hope it isn't serious. LUCKILY I managed to find a backup which was several months old that could be restored restore, if i hadn't found that I was told my vBulletin was beyond repair due to their backups being corrupt.

I spent the majority of yesterday updating and maintaining the old backup to get it looking anything like the site that was originally their before they messed up. I was willing to let it go and put it down to the "Mistakes happen" blah blah but recently my website merged with another websites, resulting in them closing their website so understandably they are not happy at all.

Does anyone know how they are going to compensate their clients because it is just not on. :shame:

[dendens]

it is getting a bit long in the tooth, have sent an e mail and like Rooney I lost verything, I had a phpbb and we were running quite well.

[dunno]

I think they should just close...

Well it certainly looks like they have!
I am not prepared to sit around waiting to find out. I need my sites up and running and communication as to whether or not that is going to happen and when.
Since i cannot get answers, they have left me little choice but to seek other hosting alternatives which is going to not only cost me money, but hours of work having to upload and reconfigure my databases.
I feel let down and Steve if you look in here, being a decent chap will only get you so much leniency and patience, if you can't communicate with your clients on a professional and regular basis then you leave people no choice but to take their business elsewhere.

[AbuKing]

If u guys find other Better alternative hosts do post them here, so we can also benefit from it.

[jonmoseley8]

I think they should just close... No they shouldn't, as this is not Statichost's fault, it is the datacenter's putting an bad stick of RAM in the server.

I am not going to move webhosts, as i have been with Statichost since September 2004, and i still have every hope in Statichost that they will be back online soon.

[dunno]

If u guys find other Better alternative hosts do post them here, so we can also benefit from it.

Hi Abuking, I am going to using pipex (uk) Very reliable and they are also a major isp here.

[BURN3R]

No they shouldn't, as this is not Statichost's fault, it is the datacenter's putting an bad stick of RAM in the server.

I am not going to move webhosts, as i have been with Statichost since September 2004, and i still have every hope in Statichost that they will be back online soon.

They are very much responsible for the lack of information / communication, it's the one thing they can do for their members, and they just disappear.
Very bad move for a business where your only source of income are your members...
I really felt bad for them since they seemed to be doing their best but now it just looks like they abandoned the whole thing.

[dendens]

They are very much responsible for the lack of information / communication, it's the one thing they can do for their members, and they just disappear.
Very bad move for a business where your only source of income are your members...
I really felt bad for them since they seemed to be doing their best but now it just looks like they abandoned the whole thing.

well lets be honest maybe there is nothing else they can do except sit and wait. Every now and then we need a day off and maybe they ahve been working around the clock to solve all the issues. I dont think they would abandon their customers somehow.

[dunno]

well lets be honest maybe there is nothing else they can do except sit and wait. Every now and then we need a day off and maybe they ahve been working around the clock to solve all the issues. I dont think they would abandon their customers somehow.

A bit niave isn't it? of couse there is something they can do! they can tell there customers what is happening.
Who the hell takes a day off when their business is going down the pan!
The downtime maybe be excusable but the lack of communication isn't.
Unless I am mistaken there is 2 of them and not one can be found.

I hate givin ultimatums but unless they communicate with me soon then i will have to assume they no longer are in service and will start to recover my payment.
The way i see it, at least i am communicating with them and telling them my intentions

[mr_git]

I'm not trying to give an ultimatum either, but we really have few options other than looking into alternative hosting; this is getting beyond a joke.

I really hope that statichost sort it out and let us all know what's going on. It certainly sounds like a change of datacentre might be in order, but that's up to them.

If my site's not back tomorrow, along with a decent explanation of what's been going on, and what Steve & Anthony plan to do about it, I'm going to have to go to plan B.

Good luck getting yourselves back on track statichost - I really want to give you the benefit of the doubt, but please give us a reason to believe!

[Wazzzup_mAster]

I hate givin ultimatums but unless they communicate with me soon then i will have to assume they no longer are in service and will start to recover my payment.
The way i see it, at least i am communicating with them and telling them my intentions

Ehh.. you think they feel good about all this ? stfu and wait until u get an answer. At least wait a day or two. Don t go talking rite away. If you leave - leave. If you stay - stay. :tired2:

I thought you made it clear that you are using pipex, so go talk about them or smth.

[Blitz-Host]

I known the people at StaticHost for a while know and still trust them and belive they will sort this, even so the two owners never seem to come online witch is not like them :confused4

[dunno]

Ehh.. you think they feel good about all this ? stfu and wait until u get an answer. At least wait a day or two. Don t go talking rite away. If you leave - leave. If you stay - stay. :tired2:

I thought you made it clear that you are using pipex, so go talk about them or smth.

I don't normally reply to idiotic children who need educating but just this once sinse he has flamed me ( admin take note)
If you want to defend them then do so, your decision but do not quote me or offer me advice since you have no idea what you are talking about.

Secondly, if you read my post it isn't about staying or going it's about paying for a service i do not receive which is between me and them and without doubt none of your business.
If this forum is my only medium to relay my message to them then so be it.

Thirdly, and try to follow this. They have not communicated anything since 12th July, now think for one minute and ask yourself why that would be!
Do you think they have had their pcs stolen?
or maybe they've gone to meet the queen to get their knighthoods?
or maybe jusy maybe, they have shut up shop. Their last downtime probably lost them so much business they couldn't afford another downtime episode and here we are! Some of us waiting for an answer you're not going to receive.
I might also add that this thread is somewhat quiet lately, why? because the grownups know it's flogging a dead horse and have left the building.

Statichost, I served you warning of my intentions and will now carry my intentions out.

[Blitz-Host]

hello all

I managed to talk to one of them on msn!! here what they said.

ME:
any clue whats going on please

THEM:
i am on my phone, i can't help you much from here. there are problems that steve will take care of in a half-an-hour or so

Hope this helps you all.

[kaboomme]

Stop being jerks and help out there others and not laugh at there faults...

[RooneyEFC]

I am very dissapointed with the lack of communication, I have had 14 people ask me within the last 2 hours why the site isn't working and the sad thing is I couldn't give an answer which makes my site look incredibly unprofessional.

The last conversation I had with a moderator of my site went something like;

Member: Why hasn't the website been working for ages?
Me: Problems with the host.
Member: Like what, is it serious?
Me: I honestly have no idea.
Member: Have you asked?
Me: They seem to be avoiding their clients.
Member: Oh dear.

The problem may be out of their control, but their lack of communication with their clients is a damn right joke. To be honest, unless a reasonable answer is given for the downtime and lack of communication/updates... then I would not feel confident having my website hosted with them, but for now i'll give them the benefit of the doubt.

[college-student]

I doubt it's StaticHost's fault here, thought the communication link might bemissing from them, something they were active with before. Porobably they're fixing or moving data centers - another possibility.

And after all what's happened, I'd still stick with StaticHost, however, no way will i ever recommend Layered Tech - their data center to any prosepctive hosting company!

[Blitz-Host]

dont look like there getting anywhere dose it. it been quite a while since they told me steve was going to look at it and we still down and still no answers :(. hope they get back online soon.

Good Luck to them

[cs-web]

You can do it Steve, I believe in you!!

Just thought Id offer some encouragement as they're probably feeling pretty down at the moment. And if everyone keeps complaining they'll probably shut down then I for one will be screwed

Keep up the hard work guys...

[Blitz-Host]

i agreee they need all the support they can get and i for 2 will be scrwed as well!!!

[RooneyEFC]

I agree, but at the same time we need to be told what is happening.

[college-student]

Anyone got Steve or Anthony's contact numbers so we can call and find out what's happening plus give them some encouragement via the phone. Anyone? pm me if you do pls, i for one wouldn't want to see StaticHost going down, and at the same time I'd like to see if they're both keeping fine :)

[Blitz-Host]

you can talk to Anthony via msn as he online but from what i gathered he in the car getting back to nyc (but msn dont show it as a mobile item - my be pda then!?!)

[RooneyEFC]

Why was "dunnos" post just deleted?. All he done was question everyones idea that the host was still afloat, he made a very valid point.

[Peo]

dunno removed it.

[Blitz-Host]

Why was "dunnos" post just deleted?. All he done was question everyones idea that the host was still afloat, he made a very valid point.

I was thinking that to, i was thinking it was just my pc being silly :P

[RooneyEFC]

Oh fair enough, if anyone hears anything about StaticHost please let us know... I really cant see anyone from StaticHost signing onto MSN tonight either.

[rosyatrandom]

Damnit, I know I'm small-fry but I spent (for me) a lot of money on my phone and I need that davinci account up!

[Blitz-Host]

Oh fair enough, if anyone hears anything about StaticHost please let us know... I really cant see anyone from StaticHost signing onto MSN tonight either.

Anthony seems to be ignoring me on msn at the moment :cry2:

[RooneyEFC]

Anthony seems to be ignoring me on msn at the moment :cry2:


Could you PM me his addy please? :-)

[college-student]

same here pls, I've just got steve on msn and he hasn't come online for about 2 days now. Just pm me Anthony's msn pls, i'd like to find out how they're doing :) thanks.

[RooneyEFC]

Anthony has just told me that the host hasn't died. hopefully it is back asap.

[Stealth-Net]

Ok, what the hell is going on?!

I've just got back from vacation to discover that everything (ftp, http, cpanel etc) is still down, after expecting it all to be resolved a week a go! I've skimmed through the thread reading StaticHost's comments.. I am extremely unhappy.

[Blitz-Host]

No one knows!


Ok, what the hell is going on?!

I've just got back from vacation to discover that everything (ftp, http, cpanel etc) is still down, after expecting it all to be resolved a week a go! I've skimmed through the thread reading StaticHost's comments.. I am extremely unhappy.

[StaticAnthony]

I am sad to announce at this time that it looks like this downtime is not to soon end. This does not mean that we are shutting down, it just means that it may be a few more days until it goes back up.

We are working through our options at this time, the outlook because of the quality of LT's servers, does not look good in the short term, but we will return eventually.

[college-student]

thanks for keeping us informed Anthony. Is StaticHost going to change their data center to another one? Also could you please give us an approx. timeline when StaticHost will come back online with their services and our sites.

The last question is kinda' important since it will allow those of us who are interested in staying with StaticHost the chance to point our domain name servers to another temp server until statichost comes back online, and then point them back, this way we'd still have our critical website info available to our viewers while non-ctitical data can be obtained once statichost have sorted out their server probs and we could point our domains back to StaticHost's nameservers.

Thanks in advance & good luck :)

[college-student]

pivotal it says yo site is forbidden, i'm getting a 403 error. any ideas?

And i hope StaticHost come back fast with their hosting services and severs :)

[Blitz-Host]

people need sites online and all he doing to trying to help others by getting there sites back online asap!



Isnt that a bitt of a dirty tatic, just by doing that you've made your business look very shadey in my eyes.

[BURN3R]

Heh good thing I had a free plan :)

[GeorgeB]

No offense Pivotal cause I know you are just trying to help but one of the moderators warned another webhost cause he/she did the same thing you did. Just giving you a heads up and what might happen.

[college-student]

hottweelz, please note you have been warned. Whether it's a genuine offer or not. Please do not solicit your services in this thread. That also applies to anyone else. Any off topic threads will be removed.

Robert where are you? PivotalWebHosting & peace_hope have been soliciting their services in this thread ;)

Not to both PivotalWebHosting & peace_hope:

if you wanted to help statichost clients you could easily pm those who were looking at moving away intead of posting it on the main. I'm really hopin' you're trying to help but its a fact that Robert's warning has already been posted here.

[Shadow Warrior]

I am currently on holiday with my family and the server has gone down because according to Layered Tech we have not paid the bill, even though it is not due until the 24th of this month. I have sent the payment and we hope to be online shortly.

Once again we are sorry for this inconvenience and we will be moving datacenters in the near future to prevent these downtimes from occuring.


Regards,

Steve McManus.

[Blitz-Host]

YAY!!!!!

At least someone who seems to know what there doing - well done Steve!



I am currently on holiday with my family and the server has gone down because according to Layered Tech we have not paid the bill, even though it is not due until the 24th of this month. I have sent the payment and we hope to be online shortly.

Once again we are sorry for this inconvenience and we will be moving datacenters in the near future to prevent these downtimes from occuring.


Regards,

Steve McManus.

[AbuKing]

Thank God! you replied steve, it seems we all are having bad time these days :cry2: , Untill when u think we will be back online.

[Shadow Warrior]

We do not have an ETA, and we cannot make one either as we do not want to disappoint you, but we are now just waiting on Layered Tech to bring the server back online. Once they have done this the sites should come back online straight away.


Regards,

Steve McManus.

[college-student]

We do not have an ETA, and we cannot make one either as we do not want to disappoint you, but we are now just waiting on Layered Tech to bring the server back online. Once they have done this the sites should come back online straight away.


Regards,

Steve McManus.


Steve you are my HERO!!!!!!

Thank you so much for all your hard work, as you can see all your clients have so much of customer loyalty towards StaticHost, most of us don't want to leave your hosting! :)

Have a great vaccation & fun with the family ;)


And everyone else, maybe we should go over to Layered Tech boards (http://layer0.layeredtech.com/)? and mess with them, voice our displeasure over their crappy data center services? Anyone agrees to that?

[Blitz-Host]

LT have a lot to answer for! I think it is shocking they can do that to one of there clients!

[leyther]

Looks like that strong customer fanbase won't be coming from static host PivotalHosting

[college-student]

LT have a lot to answer for! I think it is shocking they can do that to one of there clients!

The way it now looks to me is that:

1) Because LT delayed with their OS Reload, all of StaticHost's Clients experienced more than 80 hours of downtime.

2) Because LT wrongfully suspended StaticHost's services due to a administrative error from their side, StaticHost's clients have once again experienced more than 72 hours of downtime.

3) StaticHost have already sent LT their payment a week in advance, and LT still haven't reactivated StaticHost's services.


If we want our sites to come back online the only thing to do would be to bug LT staff/admins to reactivate StaticHost's account/services plus StaticHost have already sent the payment.

Makes sense to me, the issue is out of StaticHost's hand but in the LT-the big bully's palms, so if we want our sites to come back online asap, we'll just need to go over to LT's boards and push them and banter them into getting it all sorted out.

Steve do you have a ticket number or reference we could use to get LT to push and reactivte the services?

[mct]

This won't help. Bothering LT's support staff will only make things worse for StaticHost in the future when they need those admins (should the move not be immediate) and may even delay the restoration of the server once the payment is received. Sales and tech staffs are different in nearly all largers hosts or DC's. Bothering a tech to reconnect a server when it has not been approved by sales will only annoy a lot of people.

[Peo]

Webhosts other than StaticHost may NOT reply in this topic at all from now on. If you wish to offer your services to StaticHost clients, you do that the way we allow you to post offers according to our rules. In other words if someone requests hosting in another thread you may reply to it there. If you wish to post your offer, do it in Webhosting Offers.

Again, any post by a webhost other than StaticHost will get deleted no mather what it says. Thanks for respecting our rules.

[college-student]

Webhosts other than StaticHost may NOT reply in this topic at all from now on. If you wish to offer your services to StaticHost clients, you do that the way we allow you to post offers according to our rules. In other words if someone requests hosting in another thread you may reply to it there. If you wish to post your offer, do it in Webhosting Offers.

Again, any post by a webhost other than StaticHost will get deleted no mather what it says. Thanks for respecting our rules.

Thanks Peo for enforcing the regulations on this thread and clearing it up for everyone else :)

[college-student]

This won't help. Bothering LT's support staff will only make things worse for StaticHost in the future when they need those admins (should the move not be immediate) and may even delay the restoration of the server once the payment is received. Sales and tech staffs are different in nearly all largers hosts or DC's. Bothering a tech to reconnect a server when it has not been approved by sales will only annoy a lot of people.

I understand what you mean mate :), but then again, what are we supposed to do? sit around and wait until LT switches the StaticHost servers back on? For how long?

Do any other StaticHost clients have any good ideas that will help us in getting LT to quicken the process of switching back StaticHost's servers on?

I personally would appreciate any suggestions since I want StaticHost's Services up and running soon, my friends' sites are all down - and you all knwo the feeling ;)

[cs-web]

if any petitions are gonna be started, start them against LT then send emails to LT with links the the petitions in my opinion that will scare the ---- out of them if we all sign them and its hardly bothering them much as all they have to do is read one page.

[college-student]

if any petitions are gonna be started, start them against LT then send emails to LT with links the the petitions in my opinion that will scare the ---- out of them if we all sign them and its hardly bothering them much as all they have to do is read one page.

Excellent idea cs-web, I'm all up for creating a petition and signing it against LT. Petition Online (http://www.petitiononline.com) is a great place to create one and i'd be fine with doing the wording and stuff - does anyone want to join in this effort?

Any takers?

[RooneyEFC]

I'd sign it.

[peace_hope]

I'd Sign it.

[college-student]

I'm currently working on a online petition statement agasint LT and getting help from a legal expert and that should be ready in about 2-3 hours. I've also been advised to submit reviews of LT's customer services to the top data center/web hosting sites on the internet and send links of the petition to the state in which LT operate.

appreciate your input om the above :) thanks.

[RooneyEFC]

Why not just use http://www.petitiononline.com/petition.html ?

[college-student]

that's exactly what I'm doing Rooney, except i want the petition statement to be perfect, so they can't come back and mess with StaticHost. ;)

[RooneyEFC]

Ok, also I couldn't reply to your PM because;

college-student has exceeded their stored private messages quota and can not accept further messages until they clear some space.

[college-student]

Ok, also I couldn't reply to your PM because;

college-student has exceeded their stored private messages quota and can not accept further messages until they clear some space.

sorry about that, my inbox has now been cleared :)

[college-student]

Why not just use http://www.petitiononline.com/petition.html ?

I've been asked and advised to lay off LT for a while, before posting them a notice about bringin back StaticHost's services online and if there's no acceptable response from LT, then it would be fine for the petition to go ahead.

I've posted a request to the billing & support staff of LT to reactivate StaticHost ASAP here (http://layer0.layeredtech.com/showthread.php?p=6211#post6211).

[college-student]

I'd Sign it.


Peace_Hope you'd sign the petition and at the same time today you go over to LT's forums and bad mouth StaticHost (http://layer0.layeredtech.com/showpost.php?p=6212&postcount=19) while posting lies (http://layer0.layeredtech.com/showpost.php?p=6212&postcount=19) that StaticHost asked all their clients to complain over at LT's boards.

So what does that make you? A sympathizer or hypocrite?

[BURN3R]

Wow thats a pretty low thing to do...

[Robert]

I've been asked and advised to lay off LT for a while, before posting them a notice about bringin back StaticHost's services online and if there's no acceptable response from LT, then it would be fine for the petition to go ahead.

I've posted a request to the billing & support staff of LT to reactivate StaticHost ASAP here (http://layer0.layeredtech.com/showthread.php?p=6211#post6211).

I haven't followed the thread, but how can you go over to LT's web support and demand that they reactivate their account since they've "paid in full". How do you know they've paid in full?

[college-student]

I haven't followed the thread, but how can you go over to LT's web support and demand that they reactivate their account since they've "paid in full". How do you know they've paid in full?

Well i don't know for sure, but i trust Steve McManus to have paid in full. All i asked was LT's Billing & Support people to look through statichost's payment and reactivate their services.

The main thing here is that i trust the folks at SaticHost and am sure that all this downtime isn't becuase of them, it's so unlikely that statichost would just close up shop and leave their bills unpaid. I've had family and friends who've been StaticHost's clients for over 6 months and their support was always prompt. I expect the same from LT for StaticHost.

Robert, please give me some suggestions here because I'm running out of options apart from the petition and phoing LT's owner and asking them what's going on. All i want, and every other StaticHost Client want, is their sites to be back online - this is a fact i'm sure everyone would agree with. None of us are happy with the downtime.

Again i don't know if they've paid in full but I trust StaticHost.

[Robert]

Well i don't know for sure, but i trust Steve McManus to have paid in full. All i asked was LT's Billing & Support people to look through statichost's payment and reactivate their services.

The main thing here is that i trust the folks at SaticHost and am sure that all this downtime isn't becuase of them, it's so unlikely that statichost would just close up shop and leave their bills unpaid. I've had family and friends who've been StaticHost's clients for over 6 months and their support was always prompt. I expect the same from LT for StaticHost.

Robert, please give me some suggestions here because I'm running out of options apart from the petition and phoing LT's owner and asking them what's going on. All i want, and every other StaticHost Client want, is their sites to be back online - this is a fact i'm sure everyone would agree with. None of us are happy with the downtime.

Again i don't know if they've paid in full but I trust StaticHost.

I'm sure LT will not release information about their business between StaticHost. It's just not professional to do so.

[Blitz-Host]

hummm this all seems to be taking its time :(

[RooneyEFC]

Peace_Hope you'd sign the petition and at the same time today you go over to LT's forums and bad mouth StaticHost (http://layer0.layeredtech.com/showpost.php?p=6212&postcount=19) while posting lies (http://layer0.layeredtech.com/showpost.php?p=6212&postcount=19) that StaticHost asked all their clients to complain over at LT's boards.

So what does that make you? A sympathizer or hypocrite?

Appears they have deleted the threads you made :confused4

[dunno]

what a strange thread this has turned into.
How can anyone start a petition again another company without being in receipt of the facts? Are you guys for real? Just because someone says they have paid is that fact? I would interested to know how a company could suspend an account when it had been paid for, whether that payment is due 2 weeks from now or tomorrow!

I find nothing wrong with peace_ hope's comments and has every right to express them just like I do, why? because we are paying customers. I'm betting you lot here are not paying customers and if so, your loyalty stands for nothing since you have no right to complain when you have received gratis hosting.
If you read this thread from beginning to end it is easy to distinguish between the two.

[RooneyEFC]

I'm betting you lot here are not paying customers.

If you are suggesting I am in that category then I hope that bet included a significant amount of money because I am indeed a paying reseller customer. I must admit however my patience is running thin, I have already bought another reseller (before the late annoucement from StaticHost) and any doubts I had on moving are slowly fading away. :cry2:

[dunno]

I guess I should have used the word 'most' in front of my comment. I apologise but it is just frustration when reading some of these comments. If Steve is on holiday then hope he has a good time but where was Anthony? on holiday as well? No communication for days, no apology for the lack of communication and yet more strange problems as to why the server is down.
I like you have moved on to pastures new but i am not just going to do nothing when I have paid for a service i did not receive. They have my email address and i have had nothing via email since this all started.
To anyone who has not paid for hosting with them and feels they can comment on my post just because i am no longer with Statichost is out of order. I have every right to continue to post my thought as I am still a paid up member of their community.
For now

[Blitz-Host]

I guess I should have used the word 'most' in front of my comment. I apologise but it is just frustration when reading some of these comments. If Steve is on holiday then hope he has a good time but where was Anthony? on holiday as well? No communication for days, no apology for the lack of communication and yet more strange problems as to why the server is down.
I like you have moved on to pastures new but i am not just going to do nothing when I have paid for a service i did not receive. They have my email address and i have had nothing via email since this all started.
To anyone who has not paid for hosting with them and feels they can comment on my post just because i am no longer with Statichost is out of order. I have every right to continue to post my thought as I am still a paid up member of their community.
For now
Anthony has had kind a bad time him self as well dont pick on him!!

[hottweelz]

Robert where are you? PivotalWebHosting & peace_hope have been soliciting their services in this thread ;)

Not to both PivotalWebHosting & peace_hope:

if you wanted to help statichost clients you could easily pm those who were looking at moving away intead of posting it on the main. I'm really hopin' you're trying to help but its a fact that Robert's warning has already been posted here.

Excuse me, but the truth is, we had worked out a backup deal WITH StaticHost... however Anthony was unaware what his partner had done and then reported me to the moderator.

All this is was their loss. So I bowed out. Read all twenty some odd pages before you post names. This was something I was doing for them and the partner of the company did not like it. Now who's hurting?

[college-student]

Excuse me, but the truth is, we had worked out a backup deal WITH StaticHost... however Anthony was unaware what his partner had done and then reported me to the moderator.

All this is was their loss. So I bowed out. Read all twenty some odd pages before you post names. This was something I was doing for them and the partner of the company did not like it. Now who's hurting?

i'm sorry but i don't recall naming your name in here. And why didn't StaticHost or yourself announce that it was a backup deal between you both.

Anyways, its no use crying over spilt milk now, does your back up deal offer with StaticHost still stand? If it does I'm sure most of us SaticHost Clients will be delighted with temporary redirecting our sites to you with our main critical data and then once SaticHost cmes back online, repoint our dns to StaticHost.

Im just very frustrated with all this down time, and am sure im not the only one. Any help would be most apprciated just as long as Steve from StaticHost has agreed to it.

[Shadow Warrior]

Sorry for the lack of my communication recently - I will continue to post updates as they become available. I am not sure when Layered Tech's Sales & Billing Team work but I beleive it is Monday - Friday 8:00 AM - 6:00 PM CST, so it will probably be tomorrow when they reconnect the server.

Once again I am sorry for this downtime and we hope to get it resolved ASAP.


Regards,

Steve McManus.

[RooneyEFC]

Thanks for the update Steve.

[college-student]

Sorry for the lack of my communication recently - I will continue to post updates as they become available. I am not sure when Layered Tech's Sales & Billing Team work but I beleive it is Monday - Friday 8:00 AM - 6:00 PM CST, so it will probably be tomorrow when they reconnect the server.

Once again I am sorry for this downtime and we hope to get it resolved ASAP.


Regards,

Steve McManus.

That update was really appreciated mate! Keep up the good work Steve! :)

[dunno]

Hope you get your server up and running soon.
Good luck to Statichost and their clients in the future.

[Wazzzup_mAster]

Sweet! Btw, i found something weird:
http://www.siteuptime.com/statistics.php?Id=19373&&UserId=22010

it says ServerUptime: 100% ! :D

[college-student]

thats not wierd, sitetime has been playing up eversince the first downtime in April.

[Blitz-Host]

it be lovly to have things back online lets hope it all comes back 2mora!

[BURN3R]

Hmm I'll be going on vacation tomorrow for like 4 weeks, will come back once in between to check on this, hope statichost survives and we all get our sites online again fast.

[AbuKing]

Sweet! Btw, i found something weird:
http://www.siteuptime.com/statistics.php?Id=19373&&UserId=22010

it says ServerUptime: 100% ! :D
I had already mentione abt it, Now I would never trust them, they are fake. :shame:

[TJR Networks]

Now I would never trust them, they are fake.

It could just be a problem with their monitor. We have found SiteUptime to be accurate in picking up any downtime we experience. Every so often they will report a false outage, but they are usually quick to correct it. :)

[Blitz-Host]

i agree I have never had any problems with there stats seem to work for me!

[college-student]

Have LT switched back on StaticHost's servers yet? any news?

[Blitz-Host]

Have LT switched back on StaticHost's servers yet? any news?

Not yet as Steave said sales dont work weekend and i beleave the time is 6.14am there and sales at LT start at 8am so hopefully not to much longer to wait. (i hope)

[hottweelz]

i'm sorry but i don't recall naming your name in here. And why didn't StaticHost or yourself announce that it was a backup deal between you both.

Anyways, its no use crying over spilt milk now, does your back up deal offer with StaticHost still stand? If it does I'm sure most of us SaticHost Clients will be delighted with temporary redirecting our sites to you with our main critical data and then once SaticHost cmes back online, repoint our dns to StaticHost.


You named me on thread #328. No the backup deal no longer stands as the two partners at StaticHost did not agree.

[college-student]

I applogise hotwheelz, i was just quoting Robert's warning to the rest. I didn't in anyway mean to cause u distress. Sorry again....

[Blitz-Host]

statichost this is getting to be more and more of a joke can you just not ring LT and get this dam mess sorted clients lossing around £2K in 2 weeks come on work harder pls!

[college-student]

can we phone LT please. I've got Todd's number with me. Steve is that fine with you?

[RooneyEFC]

I see no reason as to why he would mind if it would help hurry the process along.

[college-student]

yes, but just in case something goes wrong i could be blamed for it - something i don't want happening - know what i mean. however the number is with me, if anyone needs it feel free to pm me. or you could also phone sales/billing/support from LT's contact us page on their site.

I'm not quite sure what to do anymore, all i want is for all our sites and statichost to come back online.

[Blitz-Host]

I see no reason as to why he would mind if it would help hurry the process along.

I agree - i would call them my self but i am based in the UK and it would me loads :(.

[RooneyEFC]

I am also in the UK...

What could possibly go wrong if someone phoned them? (genuine question! lol)

[college-student]

ok i'll call them and i'll post the response i get, i just hope i don't get put on hold or some answering machine gets me - its costly to call overseas - but what else is there to do i wonder. ....

[college-student]

Ok i called them up and i got 2 things to say about LT:

Robert if you're looking at this post, the first thing is that LT ain't a professional company or atleast they don't do buisness professionally.

This lady at billing, gave me like all the details of the transactions between StaticHost & LT.

Steve if you're reading this, sorry i made the call but i just had to know what was going on and secondly please move away from this data center ppl asap.

I call, pick the billing department from the menu, and a lday picks up the phone, her name is Linda. I tell her that you tuned out StaticHost's server earlier this week, to which she doesn't giveme a chance to identify myself (i was gonna say i'm an indirect client of theirs) - she just asks me for the last name of who the server belongs to, so i spell Steve's last ame for her, and then she goes - Steve McManus. and i'm like ok.

And she gives me detailed transactional info between statichost & lt.

WTFis going on at LT?

Final Advice: Steve get plugged up, transfer all your cleints' data from these scary people and move away from LT, find another data center with better business ethics and proven sense of professionalism.

EDITED - I've removed stuff outta' here and am emailing steve & anthony the details, DenDens thanks for the suggestion :)

[dendens]

My advice college guy is to edit all of this seriously and e mail Steve because you giving invoice numbers out is a bit public. Send Steve or Anthony an e mail to sort it out .

[Blitz-Host]

ok - so its now down to StaticHost to check there e-mail and from that we can be back online?

[college-student]

ok i've sent them a pm, plus an email, if anyone knows Steve/Anthony's contact numbers could u pls tell them to chk their email and the pm inbox here - thanks.

[dendens]

you are acting a bit silly lads, ask for a refund or quit moaning..... :shame:

[Blitz-Host]

ok i've sent them a pm, plus an email, if anyone knows Steve/Anthony's contact numbers could u pls tell them to chk their email and the pm inbox here - thanks.

I leave offline messages for there msn as Anthony comes online but never talks!

[college-student]

time error? nvm. StaticHost where are you and please let us know when our sites will come online. please any help is most appreciated.

[Blitz-Host]

humm nice to know there staff block there clients on msn!

[bobbyk]

For the past week and a half, I think I, as well as all statichost customers, have been pretty patient about this serious downtime. But now this is getting ridiculous. My feeling now is that I should change hosts immediately, but I have been expecting very important e-mail and I can't even access the mail servers. This is bad bad bad. What to do?

[Blitz-Host]

For the past week and a half, I think I, as well as all statichost customers, have been pretty patient about this serious downtime. But now this is getting ridiculous. My feeling now is that I should change hosts immediately, but I have been expecting very important e-mail and I can't even access the mail servers. This is bad bad bad. What to do?
Personally I’d change hosts. I have expect my backups are still on there servers so i need them back online ASAP as does every one. I fell that Stave is the only real staff member of StaticHost and that Anthony don't care about StaticHost as he seems to be on msn a lot and not doing anything about it (but now he blocked me due to me asking him what the hell going on I think. I am not sure)

having said that something inside me still wants to stay with them but we see I have a new host for now and i may go back to them in a few months once they had time to sort there problems

[Shadow Warrior]

Sorry for the delay in my update. I have been unable to access the internet as the internet cafe that I have been going to was closed yesterday. It is shocking that Layered Tech would just give out sensitive information to someone without identifying them.

There seems to be some confusion regarding the payment as the PayPal address that I sent it from is 'down' as it is hosted on the server that they unplugged. I have updated the ticket telling them this so hopefully it shouldn't be too long now.


Regards,

Steve McManus.

[Blitz-Host]

Sorry for the delay in my update. I have been unable to access the internet as the internet cafe that I have been going to was closed yesterday. It is shocking that Layered Tech would just give out sensitive information to someone without identifying them.

There seems to be some confusion regarding the payment as the PayPal address that I sent it from is 'down' as it is hosted on the server that they unplugged. I have updated the ticket telling them this so hopefully it shouldn't be too long now.


Regards,

Steve McManus.

Thanks for the update mate!

[college-student]

Yo Steve you rock on dude!

If i were in yo shoes I'd get my data from LT, get a new data center and then sue LT for revealing sensitive information - and Linda didn't even ask me who i am or my name, she asked who owned the server! damnnnn......

if anyone is in the US, they should call LT and ask them the status of one of their other client's servers, give them the owner's name and u should get their transaction details. i called LT at about 5 GMT yesterday - work that out in US Time and i';m sure Linda will be working the same shift - i can't make anymore intl calls plus i got no time to waste on the crappy LT data center!

[Duport]

i can't make anymore intl calls plus i got no time to waste on the crappy LT data center!

Layeredtech use a world case data centre you may find this video interesting, it shows you later inside.

http://www.savvis.net/corp/flash/facilities/index.html

[Blitz-Host]

Layeredtech use a world case data centre you may find this video interesting, it shows you later inside.

http://www.savvis.net/corp/flash/facilities/index.html

i am sorry but no way are LT offering this to there clients.. ok they may have it for them self but they dont pass it onto us!

[hottweelz]

LT is on the Savvis Network? Yes that would be a World-Class Data Center. What's the issue?

Oh My Bad... they're showing you Savvis' Tech Support Operations...

[college-student]

Layeredtech use a world case data centre you may find this video interesting, it shows you later inside.

http://www.savvis.net/corp/flash/facilities/index.html


LT uses savvis for theo own needs, savvis services aren't used for LT'c clients.


Secondly, i've been on the phone [yes my bill is gonna' kill me - thank god it's only voip] talking to other current LT Clients, it's not just statichost facing this ridiculous downtime, all LT clients having servers hooked up to ServerRack2 are facing dowtime since June this year.


(http://layer0.layeredtech.com/showthread.php?p=6333#post6333) Another LT client having probs with LT support tickets (http://layer0.layeredtech.com/showthread.php?p=6333#post6333)

Another bad case of LT's OS Reload (http://layer0.layeredtech.com//showthread.php?t=1313) (july 2005)

LT Client requesting better service from LT (http://layer0.layeredtech.com//showthread.php?t=1284) - LT's forum (June 2005)

Need i say anymore? (http://layer0.layeredtech.com//showpost.php?p=5805&postcount=1) (july 2005)


---- anyways if this downtime continues for anylonger, like at 6 GMT tomorrow morning (July 20th) i'll have to get my friends to move their servers to other hosts and then when StaticHost fixes up everything i'll advice them, actually i know they'll auotmatically return to staticHost's care.

Steve please keep us updated.

Thanks :)

[Blitz-Host]

LT uses savvis for theo own needs, savvis services aren't used for LT'c clients.


Secondly, i've been on the phone [yes my bill is gonna' kill me - thank god it's only voip] talking to other current LT Clients, it's not just statichost facing this ridiculous downtime, all LT clients having servers hooked up to ServerRack2 are facing dowtime since June this year.


(http://layer0.layeredtech.com/showthread.php?p=6333#post6333) Another LT client having probs with LT support tickets (http://layer0.layeredtech.com/showthread.php?p=6333#post6333)

Another bad case of LT's OS Reload (http://layer0.layeredtech.com//showthread.php?t=1313) (july 2005)

LT Client requesting better service from LT (http://layer0.layeredtech.com//showthread.php?t=1284) - LT's forum (June 2005)

Need i say anymore? (http://layer0.layeredtech.com//showpost.php?p=5805&postcount=1) (july 2005)


---- anyways if this downtime continues for anylonger, like at 6 GMT tomorrow morning (July 20th) i'll have to get my friends to move their servers to other hosts and then when StaticHost fixes up everything i'll advice them, actually i know they'll auotmatically return to staticHost's care.

Steve please keep us updated.

Thanks :)

Very intresting to know it not just StaticHost

[Duport]

Layeredtech rent floor space at SAVVIS and have a number of technical support staff working on the SAVVIS data centre floor, Layeredtech did have packet losses this morning due to scheduled maintenance. Yes you don't get the control panel that is provided by SAVVIS and used by SAVVIS's customers, Layeredtech are only renting floor space. But admittedly I have noticed rather a lot of bad reviews coming from Layeredtech recently.

[hottweelz]

I'm so tempted to post an honest opinion, but it will ratlle some cages, and I've already been accused of stuff... so I'll lay back... but seriously... is LT 100% at fault?

Can anyone name some ways that all of this downtime could have been avoided?

[Blitz-Host]

I'm so tempted to post an honest opinion, but it will ratlle some cages, and I've already been accused of stuff... so I'll lay back... but seriously... is LT 100% at fault?

Can anyone name some ways that all of this downtime could have been avoided?

staff that kow where the doing and LT staff not to be silly and have better admin staff!

[hottweelz]

To be honest... no... again.. is LT at 100% Fault for all of this downtime? Think about it.

[Blitz-Host]

To be honest... no... again.. is LT at 100% Fault for all of this downtime? Think about it.
i have and i beleave it was down to LT to start with for having poor hardware! then taking there time over fixing it

[hottweelz]

Ok, cool. Unfortunately, I believe lots of people should be able to list many steps that could have been done to avoid all of this. While the LT Server is down, none of these customers, as well as the host themselves had to actually suffer this downtime.

This is a business. I'm shocked the customers weren't prepared properly as well as the host.. yet everyone points fingers.

I'm sorry, two of the many networks I have servers on, happen to be my own. I have to argue the LT side as well. You guys are trashing LT right now for sub-par performance... but I run a DataCenter... and as much as I like to think that I "prepare customers" for disaster recovery situations, proactively, I know what it's like to have to say "Sorry, you were given the tools for a Disaster Situation... you didn't utilize them" ... I'm really shocked that many don't get it.

[college-student]

Well there's one really good lesson i've learnt outta this whole episode, next time i apply for paid hosting, i will dig in and check with my host provider to ensure that they're servers nor my plan has in anyway got anything to do with LayeredTech!

I' know my plan and those of my friends hosting plans - we'd move them back to statichost once they take off from LT and get a better data center! And now that i'm shopping for another paid host, i'm making enquries to be absolutely sure that my new plan isn't off LT or anything of of the sort. StaticHost pls come back online fast! as in asap.

thats my 2 cents & thanks for hearing me out. :)

EDITED: The term 'data center' after LT has been removed, i agree that Savvis is fab, but LT surely isn't!

[Stealth-Net]

... You guys are trashing LT right now for sub-par performance... but I run a DataCenter... and as much as I like to think that I "prepare customers" for disaster recovery situations, proactively, I know what it's like to have to say "Sorry, you were given the tools for a Disaster Situation... you didn't utilize them" ... I'm really shocked that many don't get it.

Yes this is something that I shall be taking up with StaticHost on it's return.

[hottweelz]

And guy's let's remember... you're upset with Layered Tech, NOT SAVVIS. So I wouldn't use the term Layered Tech's DataCenter. Cuz that would not be accurate and you are ruling out other perfectly good hosts that utilize Savvis (Not Me).

[college-student]

just saw another LT client on their support forum, who paid 250 USD for game server specs & LT never delivered their promised package (http://layer0.layeredtech.com/showthread.php?t=1360) - posted today, just saw it a few mins ago & a whole load of other complaints. Seems like LT is a budget provider and LT's clients are flaming them for crappy service.


StaticHost are you there, when will you guys get the servers back up and any chance of getting our data backups soon?

[Blitz-Host]

StaticHost - All i want is the data backup nothing else just the backups please can you get it online or give us the back ups pls pls pls

[Stealth-Net]

StaticHost - All i want is the data backup nothing else just the backups please can you get it online or give us the back ups pls pls pls

If you've been following the thread you'd be aware that the answer to that is - no.

[Blitz-Host]

If you've been following the thread you'd be aware that the answer to that is - no.

yep but we still have hope!

[college-student]

yep but we still have hope!

I've got hope in StaticHost but ZERO trust & hope with LT.

Check this out (http://layer0.layeredtech.com/showthread.php?t=1361), more than 5 LT clients including StaticHost are all facing the same problems somewhat, the latest by XignaHosting (http://layer0.layeredtech.com/showthread.php?t=1361) where the LT client says that 'I ordered a new server and was about to pay when I saw the price was wrong I contacted you (LT) guys to get it fixed it got fixed and under an hour later I was suspended! What the hell? You guys do not read through tickets or what? I have now paid and have NO server.'

Am thinking of posting a thread in FWS about the poor performance by Layered Technologies, and alerting current hosting providers, resellers and future clients about buying their services - obviously LT is not professional enough nor has the right amount of staff to handle their tech problems and hosting business. And i think i'll post that by tomorrow morning if LT haven't reactivated StaticHost's servers yet.

[Blitz-Host]

I've got hope in StaticHost but ZERO trust & hope with LT.

Check this out (http://layer0.layeredtech.com/showthread.php?t=1361), more than 5 LT clients including StaticHost are all facing the same problems somewhat, the latest by XignaHosting (http://layer0.layeredtech.com/showthread.php?t=1361) where the LT client says that 'I ordered a new server and was about to pay when I saw the price was wrong I contacted you (LT) guys to get it fixed it got fixed and under an hour later I was suspended! What the hell? You guys do not read through tickets or what? I have now paid and have NO server.'

Am thinking of posting a thread in FWS about the poor performance by Layered Technologies, and alerting current hosting providers, resellers and future clients about buying their services - obviously LT is not professional enough nor has the right amount of staff to handle their tech problems and hosting business. And i think i'll post that by tomorrow morning if LT haven't reactivated StaticHost's servers yet.

good idea!

[Duport]

Xigna Hosting is for sale over at WHT quite unusual to be buying a new server at this time

http://www.webhostingtalk.com/showthread.php?s=&threadid=424966

[college-student]

Xigna Hosting is for sale
http://www.webhostingtalk.com/showthread.php?s=&threadid=424966

Well Luke says here:
http://layer0.layeredtech.com/showpost.php?p=6374&postcount=5

that, 'I'm in the middle of selling a site too for a large amount of money and I'm having to use a GMAIL account, very proffesional huh...'

he's prolly selling the old server off for a better one (money from sale of old server towards new server specs) - but it seems like his deal got screwed up due to the crappy service and downtime by LT.

[college-student]

And look what i found :Two Web hosting cos. caught in movie flap

From the January 14, 2005 print edition

Jeff Bounds (http://www.bizjournals.com/search/bin/search?t=dallas&am=dallas&q=%22Jeff%20Bounds%22&f=byline&am=120_days&r=20) Staff Writer
Two Dallas Web hosting companies have been swept into a recent crackdown by the Motion Picture Association of America (http://www.bizjournals.com/search/bin/search?q=%22Motion%20Picture%20Association%20of%20America%22&t=dallas) on operators of 100 Web sites and servers that supposedly help people swap and download free copies of movies and television shows. Neither The Planet Internet Services Inc. (http://www.bizjournals.com/search/bin/search?q=%22The%20Planet%20Internet%20Services%20Inc%22&t=dallas) nor Layered Technologies (http://www.bizjournals.com/search/bin/search?q=%22Layered%20Technologies%22&t=dallas) are named as defendants in two civil cases seven film studios brought in federal district court in Dallas against the unspecified operators of two Web sites.


The studios are suing the operators of two sites, TorrentBox.com and Loki Torrent.com, which supposedly contain indexes of files available for download on peer-to-peer file-sharing networks, court papers say.


Todd Abrams, Layered's president, says the company is working both with its client and the MPAA in providing information that has been subpoenaed or requested. Layered hosts both Loki Torrent's site and its tracker.

[college-student]

Todd Abrams who's the CEO & Preisdent of LT owns 'High Margin Ventures' in Texas - a company under which LayeredTech & allNEO operate.


Layered Technologies (http://www.layeredtech.com/) (LT) & allNEO (http://allneo.com/) are both the same company - owned and operated by High Margin Ventures.

[ High Margin Ventures
4251 Millview Lane
Dallas, TX 75287
US]

the toll free number, phone & fax listed on LT: http://www.layeredtech.com/contact.shtml

is the same as the contact info posted on allNEO:
http://allneo.com/index2.html

i did a whois on LT and allNEO's domains and they both belong to LT.

I wouldn't go for either company in the future - given that they got such serious problems like lack of business professionalism, unsatisfactory customer/tech service + poor server performance!


Just posting so that curent & future clients would be aware of this.

[StaticAnthony]

We are looking for other companies to host the server with, we are really looking into it so that the same problems do not arrise. We will be up within the next week, and there will be no downtime.

[peace_hope]

someone was getting on me for offering 99.9% uptime guarantee. Now you are offering NO downtime?

I bet you, that you will have downtime sometime, so it would be in the best interest of you and your company to not promise or say things that cannot be done. A person would have thought that you would have learned that by now.

But I guess not. :(

[cs-web]

When does steve get abck from holiday?

[Shadow Warrior]

We are still waiting for Layered Tech to plug the server back in.

college-student - thanks for finding those threads. It does appear that we are not the only ones who are facing problems with Layered Tech.

I will keep you all updated.


Regards,

Steve McManus.

[Blitz-Host]

hello All read this!

Anthony Timberlake - Negative Horizon says:
yeah, we have a greatly designed site
Anthony Timberlake - Negative Horizon says:
not a template
Luke - Blitz-Host - www.Blitz-Host.net says:
byw blocking your clients is not a waise move
Luke - Blitz-Host - www.Blitz-Host.net says:
btw*
Anthony Timberlake - Negative Horizon says:
Use the SHIS MSN then, I don't talk about SHIS on this, it's for my friends/family
Anthony Timberlake - Negative Horizon says:
If you read the TOS, you would know
Anthony Timberlake - Negative Horizon says:
That's what I thought ----er

This is the cov i just had with Anthony!

He blocked me after!

Few mins later heunblocks me with this...

Lukey - Blitz-Host - www.blitz-host.net - Now Online - Hosting from just £1/$2/€1.5 per month! auto-message: , Please check your pm's in http://www.freewebspace.net/forums/ as some of your clients left you messages and please check your e-mail that goses for you or Steave
Anthony Timberlake - Negative Horizon says:
I have already read them
Anthony Timberlake - Negative Horizon says:
Don't tell me how to do things
Anthony Timberlake - Negative Horizon says:
I have replied to everyone and done everything that is possible as a human being
Lukey - Blitz-Host - www.blitz-host.net - Now Online - Hosting from just £1/$2/€1.5 per month! says:
i was just passing the message on
Anthony Timberlake - Negative Horizon says:
good for you
Anthony Timberlake - Negative Horizon says:
have fun with your new hosting

Then blocks me once more!

[college-student]

ok, seems like we're not going anywhere with this! I don't think the problem is now StaticHost or any of they staff/partners any longer, i bet they're just as frustrated as we (their clients) are!

it's now way past my timeline for LT to have plugged back StaticHost's servers, so i'm going to post that alert thread about LT here on FWS, plus every other major webhosting review site and forum. Feel ree to suggest me review sites.

thanks :)

[Blitz-Host]

ok, seems like we're not going anywhere with this! I don't think the problem is now StaticHost or any of they staff/partners any longer, i bet they're just as frustrated as we (their clients) are!

it's now way past my timeline for LT to have plugged back StaticHost's servers, so i'm going to post that alert thread about LT here on FWS, plus every other major webhosting review site and forum. Feel ree to suggest me review sites.

thanks :)

I am sorry but it is also down to StaticHost staff. Them being this rude is not on!

1. There are things they can do - they can ring LT them self and get them to pull there finger out,
2. they can post updates more here.
3. They could move there site to the "other server" and have updates on there site with there e-mail.

but yes it is down to LT as well!

[college-student]

I am sorry but it is also down to StaticHost staff. Them being this rude is not on!

1. There are things they can do - they can ring LT them self and get them to pull there finger out,
2. they can post updates more here.
3. They could move there site to the "other server" and have updates on there site with there e-mail.

but yes it is down to LT as well!

I'm not quite sure as to why anthony was rude or any of the like, I've never had that problem with Steve, he's been ever so prompt - ok there are slips while he's on holiday, but thats cos he's on holiday.

About them posting updates, i dunno how they can post any 'updates' when so many other LT clients have been stating in the past few months that LT doesn't reply to emails sent out to them. The latest complaint coming from AI Internet Solutions (http://layer0.layeredtech.com/showthread.php?t=1369) where it has been asked "Does LT respond to email?"

[RooneyEFC]

I am now beginning to lose hope... :(

[Blitz-Host]

I am now beginning to lose hope... :(

Know the felling

[cs-web]

To be totally honest I dont see any chance of the downtime ending till steve gets back from holiday because lets face it LT dont seem to want to sort it out without being kicked up the arse and steve understandably cant really get on there case till he gets back from holliday. wich I might add has probably been ruined for him because of all of this so...

[Blitz-Host]

To be totally honest I dont see any chance of the downtime ending till steve gets back from holiday because lets face it LT dont seem to want to sort it out without being kicked up the arse and steve understandably cant really get on there case till he gets back from holliday. wich I might add has probably been ruined for him because of all of this so...

This is very true i fell for steve

[college-student]

lets face it LT dont seem to want to sort it out without being kicked up the arse

Anything we can do to get LT to sort out the mess they've caused apart from petitions & giving LT bad reviews online?

[mct]

Anything we can do to get LT to sort out the mess they've caused apart from petitions & giving LT bad reviews online?

Nope. The only client Layered knows is StaticHost. You're a client of StaticHost, not Layered. They won't listen unfortunately.

[college-student]

Nope. The only client Layered knows is StaticHost. You're a client of StaticHost, not Layered. They won't listen unfortunately.

Seems like statichost's issues have been sorted out by LT.

According to Support technician - Jeremy here (http://layer0.layeredtech.com/showpost.php?p=6475&postcount=7) StaticHost's server (proton) is back online.

but when i try to ping them i don't get any response.

Obviously i've been blamed for inciting hatred and flames/badmouthing against LayeredTech, but seriously I don't look at it as inciting - im not guilty, and if LT are smart enough or wise as they should be now after all this, they'll keep the accusations against me to themselves!

However, they wish to use me as a scape goat. fine so be it! have fun LT admins - and see the consequences for LT or AllNEO or High Ventures will be like ;)

Anyone here (StaticHost clients), successful with getting their sites back online?

[Blitz-Host]

Seems like statichost's issues have been sorted out by LT.

According to Support technician - Jeremy here (http://layer0.layeredtech.com/showpost.php?p=6475&postcount=7) StaticHost's server (proton) is back online.

but when i try to ping them i don't get any response.

Obviously i've been blamed for inciting hatred and flames/badmouthing against LayeredTech, but seriously I don't look at it as inciting - im not guilty, and if LT are smart enough or wise as they should be now after all this, they'll keep the accusations against me to themselves!

However, they wish to use me as a scape goat. fine so be it! have fun LT admins - and see the consequences for LT or AllNEO or High Ventures will be like ;)

Anyone here (StaticHost clients), successful with getting their sites back online?

YES!!! WHM wahooo!!!

[college-student]

YES!!! WHM wahooo!!!

u sure blitz? ftp & http are down for me. Is it working for anyone else?

[Blitz-Host]

u sure blitz? ftp & http are down for me. Is it working for anyone else?

100% sure!

[college-student]

is ftp and http working for you? on my ftp is says server unreachable and http says ' page can not be displayed' :(

[Blitz-Host]

is ftp and http working for you? on my ftp is says server unreachable and http says ' page can not be displayed' :(

yes via the IP 72.36.166.194

[college-student]

yes via the IP 72.36.166.194

i think my friend's site password including cpanel have all got reset.

can't access the cpanel with the last set password - no idea what to do.

Steve & Anthony congrats on getting StaticHost's servers working again, pls get all our sites working too, backed up and moved to a new data center.

thanks :)

[Pete Jones]

I think (particularly Steve) may be interested in this :-
Below is copy of full conversation (initiated by Anthony) at roughly 9pm 20th July 05


Anthony - Whatever Tech Podcast released Tonight at 9pm EST! - Message me for details! says:
Hey
Pete says:
Hello
Anthony - Whatever Tech Podcast released Tonight at 9pm EST! - Message me for details! says:
If you have a mic, you can leave a tech question for the first WhateverTech podcast! Use Skype to call --> whatevertech <-- and leave a message. We will play it live. For more details on WhateverTech, message me!
Anthony - Whatever Tech Podcast released Tonight at 9pm EST! - Message me for details! says:
I guess it dosen't matter to you, I have no open friends
Pete says:
Anthony you've lost me a bit I'm afraid - I'm one of your SHIS clients
Anthony - Whatever Tech Podcast released Tonight at 9pm EST! - Message me for details! says:
and that strikes me as a problem?
Anthony - Whatever Tech Podcast released Tonight at 9pm EST! - Message me for details! says:
We have explained things to everyone, we can not elaborate anymore upon it.
Anthony - Whatever Tech Podcast released Tonight at 9pm EST! - Message me for details! says:
What do you expect us to do?

My reply below , before Anthony was "Away"
This is after me cooling off for a few hours - sent at 01:10am 21st July 05

Pete says:
Should I ever decide I want to listen to an arsehole again I'll fart. Don't EVER instigate a chat with me starting with "Hey" - I'm a customer of yours for gods sake. Regards your previous rants at me (for no apparent reason - please quote me one instance where even after 3 weeks downtime I've complained) I'd be grateful if you'd advise whenever you've "personally explained things to everyone"
Pete says:
Name just one instance? - Suffice to say , stay off the pipe , get your bloke in the UK to more than fully refund me and get a grip





Customer Service? What a Tosser!

[Blitz-Host]

I think (particularly Steve) may be interested in this :-
Below is copy of full conversation (initiated by Anthony) at roughly 9pm 20th July 05


Anthony - Whatever Tech Podcast released Tonight at 9pm EST! - Message me for details! says:
Hey
Pete says:
Hello
Anthony - Whatever Tech Podcast released Tonight at 9pm EST! - Message me for details! says:
If you have a mic, you can leave a tech question for the first WhateverTech podcast! Use Skype to call --> whatevertech <-- and leave a message. We will play it live. For more details on WhateverTech, message me!
Anthony - Whatever Tech Podcast released Tonight at 9pm EST! - Message me for details! says:
I guess it dosen't matter to you, I have no open friends
Pete says:
Anthony you've lost me a bit I'm afraid - I'm one of your SHIS clients
Anthony - Whatever Tech Podcast released Tonight at 9pm EST! - Message me for details! says:
and that strikes me as a problem?
Anthony - Whatever Tech Podcast released Tonight at 9pm EST! - Message me for details! says:
We have explained things to everyone, we can not elaborate anymore upon it.
Anthony - Whatever Tech Podcast released Tonight at 9pm EST! - Message me for details! says:
What do you expect us to do?

My reply below , before Anthony was "Away"
This is after me cooling off for a few hours - sent at 01:10am 21st July 05

Pete says:
Should I ever decide I want to listen to an arsehole again I'll fart. Don't EVER instigate a chat with me starting with "Hey" - I'm a customer of yours for gods sake. Regards your previous rants at me (for no apparent reason - please quote me one instance where even after 3 weeks downtime I've complained) I'd be grateful if you'd advise whenever you've "personally explained things to everyone"
Pete says:
Name just one instance? - Suffice to say , stay off the pipe , get your bloke in the UK to more than fully refund me and get a grip





Customer Service? What a Tosser!

Totaly agree he was a tosser to me as well! see post #427 in this thred!

[Pete Jones]

For Gods sake - My sites have been down for over 3 weeks (sorry to blaspheme [again!]) - how's it somebody else's fault you're not intelligent enough to have a plan 'B' if LT / whoever's servers are down? One goes on vacation , the other appears to go on the bong? Great - helps me no end [not]

[StaticAnthony]

We can not use anything until Layered Tech turns back on the server, so we are still in the hands of Layered Tech. Rest assured, as soon as they turn this back on, we will be going straight to backup things, and then the stuff will be moved to a new server.

Steve should update everyone tommarow with the updates about the new server, I will continue to call/monitor Layered Tech on the forums for updates there.

[StaticAnthony]

The server is back up, through the IP at: 72.36.166.194

Use http://72.36.166.194/~username to gain access to your site at this time. The domains should be useable by tommarow.

This is the end of the downtime, thank you to everyone that has stayed.

Just so everyone knows:
1 - I have had a short attitude this week because of all this, that is why I may have been ignorant when people were sending me messages when I was trying to work on things. I appologize for this and this will not happen again.

2 - I have made 15 phone calls to numerous people at Layered Tech explaining the problem, and I have not recieved a phone call back. I am really disappointed with how much of a lie their support is.

3 - Steve is the main owner of the company, he pays for the server and controls the money. I own the other half, but since there is not enough profit to make a paycheck, I just put my money back into the company.

We will be offering many different types of backup and support from now on, we have been working on it throughout the next week.

If anyone has any questions, please PM me or post here and they can be answered, as long as things please stay civil.

Thank you to everyone that has tried to get the servers back up, it has helped us because Layered Tech has sped up with doing things, and we are disputing the fact that we did pay the bill.

[college-student]

The server is back up, through the IP at: 72.36.166.194

Use http://72.36.166.194/~username (http://72.36.166.194/%7Eusername) to gain access to your site at this time. The domains should be useable by tommarow.

This is the end of the downtime, thank you to everyone that has stayed.

Just so everyone knows:
1 - I have had a short attitude this week because of all this, that is why I may have been ignorant when people were sending me messages when I was trying to work on things. I appologize for this and this will not happen again.

2 - I have made 15 phone calls to numerous people at Layered Tech explaining the problem, and I have not recieved a phone call back. I am really disappointed with how much of a lie their support is.

3 - Steve is the main owner of the company, he pays for the server and controls the money. I own the other half, but since there is not enough profit to make a paycheck, I just put my money back into the company.

We will be offering many different types of backup and support from now on, we have been working on it throughout the next week.

If anyone has any questions, please PM me or post here and they can be answered, as long as things please stay civil.

Thank you to everyone that has tried to get the servers back up, it has helped us because Layered Tech has sped up with doing things, and we are disputing the fact that we did pay the bill.

Forget about LT, it's all lies when it comes to tech support from LT. And it's not just lies but a whole load of other illegal activites taking place at their data center. I've had them investigated and a legal team from Boston & the management at SAVVIS are checking LT out fully. I mean how can people who run a data center develop and run funeral solutions and data services for elderly homes, web design and call center packages - all at the same time? there's lots of 'dark' happenings going on at LT - and i'm pretty sure they'll all be revealed as soon as the investigation evolving around them gets published.

All you folks @ StaticHost need to do now is get SHIS clients' data backed up and moved to another server asap. A server that is not connected to LT in any way!

And may i please suggest that this time you have your mail server seperate from your web server and a test server as well. So in case any downtime occurs, StaticHost can inform their clients by mailing/keeping in touch with them plus post their updates, etc on their test server.

Thanks to FWS and the mods here for providing space for StaticHost & their clients to communicate all thru the down time. :)

[AbuKing]

I have changed HOST for now but I am unsatisfied with them http://www.lytenhost.com/ they are not replying to my mails, I like statichosts services I would like to countinue with them but what r your plans Steve to prevent future problems, pls. tell us all so we can be sure. Also, will u be shifting from LT to another server , If yes then when and Will it cause again a DOWNTIME.

[Blitz-Host]

HTTP and FTP seems to be back online!

[college-student]

you're right, ftp and http are up as well :) but out cpanel/ftp passwords have all got reset.

[Jan]

Anything we can do to get LT to sort out the mess they've caused apart from petitions & giving LT bad reviews online?
Why badmouth layeredtech? It is up to statichost to sort out the problems they have with them.

[college-student]

Why badmouth layeredtech? It is up to statichost to sort out the problems they have with them.

not badmouthing them at all, just requeste them to get their act all cleaned up.....

like i said before, it's ok for a data center like LT to name and use ppl as scapegoats and take their time with handling tickets - like over 2 weeks but it's not ok for clients like us who see LT's bad treatment for StaticHost to voice our concerns and make known that the 'treatment' and 'tech support' is unacceptable.


the good thing is that this whole mess is now cleared up and hopfully SHIS will find another data center asap and move away from LT. Hopefully LT will learn that they need more staff and a better approach to handling tech and customer support.

;)

[Blitz-Host]

you're right, ftp and http are up as well :) but out cpanel/ftp passwords have all got reset.

They are the same as they was when they was reset before so if you got your password with in the 2-3days they was up in the middle there be the same as then!

[mct]

Lol@college_student

[college-student]

Lol@college_student

i'm takin' that as a compliment :D

[Nortan]

StaticAnthony
please check your Private Messages!

----------------------

StaticAnthony
please check your Private Messages!

[StaticAnthony]

Yes, everything is all up. Please wait for the e-mail of your new password, or use the password - reset tool by selecting cancel when signing into the cPanel.

[Nortan]

I dont understand. Im trying to access thorugh http://www.statichost.co.uk/
cpanel but it doesnt work. If I push reset it only takes away what I have written. Doesnt work either on my website cpanel site:
http://"website-domain".com:2082/login/

[college-student]

my friends' cpanel/ftp passwords work fine - they were reset by static host after the first downtime in july - and they're the same as then.. :)

good luck Nortan ;)

[habsfan9]

As far as I know, the server was taken down for non-payment. So, I'm not sure why you guys are blamining LayeredTech. You should blame people for not paying their bills on time.

[cs-web]

Yes, everything is all up. Please wait for the e-mail of your new password, or use the password - reset tool by selecting cancel when signing into the cPanel.

are you sure theres such a thing as I cant find it.

[college-student]

As far as I know, the server was taken down for non-payment. So, I'm not sure why you guys are blamining LayeredTech. You should blame people for not paying their bills on time.


see the following link for more info:
http://www.freewebspace.net/forums/showpost.php?p=577179&postcount=329

and if you've skimmed past the past couple of replies you'd notice that LT misread the support tickets, gave out sensitive info about transations between SHIS and LT to an overseas caller without asking for propoer identification first and i don't wanna go on, but today is only the 21st of July, SHIS server's payment was only due on the 24th of july, LT syuspended SHIS' servers on the 11th of july ;)

read more... and let everyone else interested figure it out themselves.

I just hope Google keeps these pages on FWS on the net for a very long time.

[Shadow Warrior]

We are currently in the process of emailing account passwords out to our clients. If you need your password urgently, please PM me as it will take a while to email all passwords out.


Regards,

Steve McManus

[college-student]

We are currently in the process of emailing account passwords out to our clients. If you need your password urgently, please PM me as it will take a while to email all passwords out.


Regards,

Steve McManus

Thanks alot for all the hard work you're doing Steve, please, please, once everything has been emailed out, data backedups taken, please listen to our advice and look for a better & reliable data center to house your servers.. And believe me you'll have not just your existing set of loyal clients but also more customers who's buy your services cos of word of mouth recommendations ;)

Keep it live Steve & keep it up! :)

[Nortan]

Steve - Static Host has PM - yes its urgent. :)

[Shadow Warrior]

look for a better & reliable data center to house your serversDon't worry - as soon as I get back from Holiday I will immediately start looking into other datacenters to make sure we make the right choice. :)



Steve - Static Host has PM - yes its urgent. :)I have replied to your PM. :wink2:

[jonmoseley8]

PM sent. ;)

[Shadow Warrior]

PM sent. ;)
I have replied to your PM with your account password. :)

[jnrSubz33]

Heya Static,

Pm Sent....

Cheers.

[Stealth-Net]

Steve,

I need a reply to my emails and PM urgently please.

Thanks

[AbuKing]

Steve, I had already moved to another HOST So pls. refund my amout, changing back nameservers to your hosting will cost another downtime of 2 days which I CAN'T AFFORD.

[Shadow Warrior]

Steve,

I need a reply to my emails and PM urgently please.

ThanksI have replied to both your PM and email. :)



Steve, I had already moved to another HOST So pls. refund my amout, changing back nameservers to your hosting will cost another downtime of 2 days which I CAN'T AFFORD.Changing nameservers shouldn't cause any downtime, it should be a smooth change. Please email sales@statichost.co.uk to request a refund.

[jnrSubz33]

Thanks Steve...Got your Pm.

Appreciate it.

[Jan]

Do you happen to have a support channel where members can contact you? This isn't a support forum.

[StaticAnthony]

All users can go on IRC to:

irc.kgone.com

The channel is #SHIS

[Stealth-Net]

Are StaticHost down again?!!!!

My site is down and so are theirs.. I can't believe this! :tired2:

[Shadow Warrior]

Are StaticHost down again?!!!!

My site is down and so are theirs.. I can't believe this! :tired2:
I have just returned home from Holiday, and the server appears to be up and working. I have also checked your domain and it also appears to be up and working. It is possible that it could have been a problem on your end, perhaps with your ISP. Can you access your website now?

[Stealth-Net]

No I could access all other internet sites etc.

It does however appear that it's now working again..