StaticHost

Can anyone from StaticHost update us as to what's going on?
No ftp/cpanel access, no site access, no forum access, no online support, nothing.. very worrying :confused4

It says forbidden over here, how long has it been like that

Yes that's what I get. It was ok yesterday - noticed some things which I host weren't working today. So it seems fairly recent.

statichost.com and statichost.co.uk are both "403'd" ....

I noticed that too. I couldn't access them either.

Well they've always seemed like very nice people, so I've got nothing bad to say about them. I have been considering moving lately, simply due to slightly better offers elsewhere for the range I'm trying to get into.

My sites are being hosted by them right now and are down, obviously. I forgot to mention that earlier, Stealth-net. I can't access CPanel or anything either. I figure they'll get back up before long, but you never know I guess.

Static Host, hosts 4 websites.

They could have multiple servers! Only 4 hosts on that box could be what your seeing. When it all boils down, they could have multiple server and just 4 accounts on the server which their main website is hosted on.


If you are experiencing problems with this host, I would strongly suggest you move your accounts to host that has consistant uptime until you find out what is going on and get the problems resolved.

They told me earlier today that they rebooted the server due to server maintenance. So I would guess that they are having problems with the maintenance that they were doing. For me it has been out for the last 7 hours. Not good.

BTW, they are a very good hosting company. Besides the uptime and limited customer support (only 2 people can help, Anthony and Steve, they are the co-owners of the company. I know that Anthony (Anthony Timberlake) is a 16-year old kid trying to get into the hosting business.) Those are the only draw-backs, but unfortunatley the most important in a hosting company. Please reference my thread requesting hosting offers for my sites. (Every minute that all my sites are down, I am losing money. The last 7 hours have hurt my business, and I lost several customers due to it.

So if you can help me out, please reply in my thread in the Paid Hosting forum. Thank you everyone for your support. And good luck static host, you need it.

~Peace_Hope
aka (Alex)

Static Host, hosts 4 websites.
lol^^

right, that is why I own over 6 on their servers alone ;) haha, please do not post incorrect statistics on the site (aka rumors.)

I have an updated question. Now all I'm getting is not found as opposed to the 403 (I think it was) error. Could be that their domain is resolving and they're fixing the situation perhaps?

If anyone knows how to get in touch with StaticHost, please pm me. I've been with them 10 days this round and even though they seem like great people and have always been good to me, this doesn't comfort me. I'd like to request a refund while I'm still in the money back period (I believe I am anyway), if that's possible.

Dear StaticHost Clients,

We are currently having some problems with our Proton Server. Like peace_hope said, we were doing some server maintenance and rebooted the server and it never came back online. We contacted our datacenter and they said that the server had a bad stick of RAM. They replaced the RAM, and it still wouldn't boot. They then replaced the whole box, and it is now kernel panicing before they can do anything. We are going to have to slave the drive in the server and do an OS reload onto the primary drive and copy client data over.

We are very sorry for this inconvenience and will keep you updated.


Regards,

Steve McManus

They could have multiple servers! Only 4 hosts on that box could be what your seeing. When it all boils down, they could have multiple server and just 4 accounts on the server which their main website is hosted on.




true, the statistics are not very accurate. I noticed that lot of times

hey statichost, When do you expect to be back up and running. Because I am losing a lot of money being done right now. Does not make me happy.

Can you at least send me a full back-up of my account?

Guys, it was all sarcasm as clearly noted in the previous posts... did no one catch that? Of course you have individual servers for business side and individual servers for customer side ... it allows for back up and transistions... touchy touchy, geez...

The real problem here, is someone at the datacenter is not being upfront with Static Host... "Bad Stick of Ram" and then a "whole new box?" 8am on Wednesday, still down...

No more fun, this is obviously bad for them, but must have learned a lesson about redundancy.

Update: An OS reload request was submitted to our datacenter several hours ago, and we are still awaiting a response. We hope to have everything back up and running by tomorrow.

peace_hope, unfortunately we cannot send you a full backup at the moment, as the server is currently unplugged at the datacenter whilst we await an OS reload.

We will be offering SLA credit to all of our customers to compensate for this unfortunate, unexpected downtime.

Thank you for your patience and understanding.


Regards,

Steve McManus

It's good to hear that StaticHost are trying to sort everything out as quickly as 'they' can, although 2 days is a long downtime.

Thank you for the update.

It's good to hear that StaticHost are trying to sort everything out as quickly as 'they' can, although 2 days is a long downtime.
Thank you for your understanding. This issue is now out of our hands, as we are still awaiting an OS reload to be done by our datacenter. As soon as the OS reload is complete we will immediatly start to copy over data.


Regards,

Steve McManus

hello everyone, i own FreePSP.co.uk which unfortunatly was hosted on the Proton server, admittedly 2 days is a lot of downtime but this is a serious server problem not just somthing minor.

these things just happen its life, StaticHost has been good to us all this is just a slight slip up on the datacentres behalf.

i have every confidence in Steve and the StaticHost team that they will get everything back up and running as fast as humanly possible.

Thank You,
Ryan Edge

i have every confidence in Steve and the StaticHost team that they will get everything back up and running as fast as humanly possible.
Thank you for your understanding, Ryan. We are still awaiting an OS reload and as previously stated we will start to copy data over as soon as this is done.


Regards,

Steve McManus

It has come to our attention that a host called Galaxy Webhosting (http://www.galaxy-webhosting.co.uk/) has been spamming everyone who has posted in this thread via PM. Thank you hottweelz for notifying us. We suggest that you don't do business with this shady individual. :)


Thanks,

Steve McManus

I know that Anthony (Anthony Timberlake) is a 16-year old kid trying to get into the hosting business.)


Is there a reason why that is important? I feel that we manage our company with the best. We strive to offer our customers the newest technology. I appologize if you feel that my age impends on my service to you.

And once again, if StaticHost customers need backup, or redirection for the next 24hours or however long it takes, contact me... this applies ONLY to StaticHost customers who maybe losing out, you must remain a Static Host customer once it's resolved and not a Primitive Hosting customer.
Thank you for your kind offer. :)


Update: We are still awaiting an OS reload to be done by our datacenter. It is Due on Thu Jul 7 2005 05:09AM, but hopefully it will be completed much sooner.


Regards,

Steve McManus

I'm shocked that someone with as much experience as you would do that... galaxywebhosting.com ??? Since 1996? On your own since mid-2000? Thats almost 9 years of hosting...

my that is impressive..... you started galaxyhosting.com when you were just 5 years old!

my that is impressive..... you started galaxyhosting.com when you were just 5 years old!
Eh did you find out his real age or you being sarcastic?... :confused4

Thank you for your kind offer. :)


Update: We are still awaiting an OS reload to be done by our datacenter. It is Due on Thu Jul 7 2005 05:09AM, but hopefully it will be completed much sooner.


Regards,

Steve McManus

Good lord!!!! How many OS's are you installing???????

Shady individual, hmm... i only told 1 person on here about my website, but i didn't relalise his signature... :rolleyes2

I can almost assure you 100% that this person does NOT run LunarPages.com :)

Shady individual, hmm... i only told 1 person on here about my website, but i didn't relalise his signature... :rolleyes2


well dont be spamming <unt

I am a Static Host customer have full faith in what they are doing, its two days , live with it people there is worse that can happen.. would be nice to get e mail but I got one bette they are on MSN. I agree with Manifest down below , they are a brilliant provider. No hassle at all.

Eh did you find out his real age or you being sarcastic?... :confused4

i happen to know of him

i happen to know of him

I see.

I'm shocked that someone with as much experience as you would do that... galaxywebhosting.com ??? Since 1996? On your own since mid-2000? Thats almost 9 years of hosting...
His domain isn't galaxywebhosting.com, it is galaxy-webhosting.co.uk. :)


Good lord!!!! How many OS's are you installing???????
We are installing one OS. We are still waiting for the same OS reload.


Regards,

Steve McManus

I'm also a StaticHost customer. I've been in contact throughout the downtime process with a member of staff who has kept me up-to-date with everything that has been going on. As a customer I can't really ask for more and I, too am being sympathetic about it as they're generally a very good host.

Good luck StaticHost.

I'm also a StaticHost customer. I've been in contact throughout the downtime process with a member of staff who has kept me up-to-date with everything that has been going on. As a customer I can't really ask for more and I, too am being sympathetic about it as they're generally a very good host.

Good luck StaticHost.
I've learned over the years that your clients will generally stay with you through downtimes, as long as you keep them up to date. Email them let them know your alive. Clients in all buisnesses hate silence.

Afraid I don't share the sympathetic comments by others.
Yes it is good to be kept informed and a 'one-off' can happen to any hosting co but this is quite regular as far as statichost and myself is concerned.
2 weeks ago is was down for 22 hours. 4 days earlier is was down for 6 hours.
This doesn't include the various times it is down for a short time.

I have had in the past, communication with Steve and can't fault him or the 'bang upto date' features of the hosting plan but what good is any of it if you can't use it because of downtime?
I have a mysql db which I desperately need to download into MS excel and unable to. I have a presentation to prepare for thursday evening and have no idea what I am going to do, tomorrow is too late.
I guess the old adage is true, you get what you pay for.
dsm

Thinking about it, referring to my comments above I guess I should also mention that they told me they were going to address the downtine issue and had something planned for later this month. (can't remember what) Shame this happened in the meantime.

I have a mysql db which I desperately need to download into MS excel and unable to. I have a presentation to prepare for thursday evening and have no idea what I am going to do, tomorrow is too late.
We hope to have everything up and running before Thursday evening. Do you not have a local backup?

I've learned over the years that your clients will generally stay with you through downtimes, as long as you keep them up to date. Email them let them know your alive. Clients in all buisnesses hate silence.

I've got no idea why you quoted me as your post has nothing to do with my post.

I've got no idea why you quoted me as your post has nothing to do with my post.

I think it had to do with "Keeping the customers informed" and you were stating that you were basically being kept informed by them.. kinda works.

I have a backup from 3 days ago but since we have had another 142 records entered since is it not upto date enough. I was in the habit of backing up once a day but sometimes it is not possible. Importing and analysing the data in excel takes hours and will just need to use my old backup.
Not to worry, we can't change anything so no point moaning about it.
Hopefully tomorrow all will be well

Hopefully tomorrow all will be well

Fingers crossed.

Fingers crossed.

oh yes :classic2:

I've got no idea why you quoted me as your post has nothing to do with my post.
Sorry I tend to have brianfarts from time to time :rolleyes2

well dont be spamming <unt

I am a Static Host customer have full faith in what they are doing, its two days , live with it people there is worse that can happen.. would be nice to get e mail but I got one bette they are on MSN. I agree with Manifest down below , they are a brilliant provider. No hassle at all.

I am sorry but two days 'is' a long time for downtime (a very long time) And I have to agree with dunno about there being freqent other times of downtime that happen at least weekly. It is a problem for anyone that is trying to run any type of business or service for other people. That is part of the reason I have decided to move to a new host. Perhaps when I get a few more things straightened out, I will be able to offer StaticHost a deal on good webspace that has gauranteed uptime and 24/7 support. I realize that they are nice people and great features, but that means nothing when you cannot use them due to downtime.

just my two cents.

A fair statement... No-one can argue with that peace_hope.

I am sorry but two days 'is' a long time for downtime (a very long time) And I have to agree with dunno about there being freqent other times of downtime that happen at least weekly. It is a problem for anyone that is trying to run any type of business or service for other people. That is part of the reason I have decided to move to a new host. Perhaps when I get a few more things straightened out, I will be able to offer StaticHost a deal on good webspace that has gauranteed uptime and 24/7 support. I realize that they are nice people and great features, but that means nothing when you cannot use them due to downtime.

just my two cents.

Most, if not ALL web hosting companies brag about their uptime. They have to. Having your website available to your customers or potiental customers is critical to any business. When a website goes down it can mean big losses. No excuses can be made. The internet market made about 6.9 billion dollars in 2004 and its expected to grow by 4 billion in 2006! When clients are looking for a hosting provider, it is important that needs and requirements are closely matched. Although one provider could be costing more money, if it has more of the functionality that a site requires then it is clearly the better choice. Like with I-Net Hosting, our site is key to our business. It's not just a place to post our contact information. Clients login to their accounts, customers sign up for hosting packages everyday. If our site is down for even a few moments our phones begin to ring off the hook! I can understand where you are coming from :)

I concur. While I must say that I can't hold it against StaticHost since it's out of their hands, I'd still like to see my sites up and running. My sites are basically not important to anyone but me, but still, they are important to me. I'm sure they host businesses as well as the little guys like me. That's where it can certainly have the most effect, when people are losing profit and a solid customer base. I've loved the experience I've had with them thus far, again, I can't complain. As far as the downtime that was mentioned previously, I haven't noticed that, but I don't check my sites too often.

I'm conflicted on what to do with it all really. I, like others in this thread, sympathize with them through this. On the other hand I've been with them for 10-11 days and have now gotten a pretty ugly downtime. I don't doubt that they'll honor their guarantees and see us all happy, that's the kind of people they are. But wether or not I personally want to wait it out and see what the future holds, I'm just undecided.

whatever you decide, good luck. My posts only reflect the services that I had received in my 3+ months being hosted by them. I just cannot handle it anymore. Especially with my business really growing fast now, and needing the uptime every minute.

Again, Good luck. If you would like I can host you myself off of my new account. Just let me know how much space and bandwidth you need, and I am more than positive that we can work something out. :)

The random downtimes that we had been experiencing on the Proton server last week seem to be the starting effects of what is now known to be a bad stick of RAM.

We are still awaiting the OS reload to be done by our datacenter. :(


Regards,

Steve McManus.

Hi Steve,
I must admit that my concern is that if I were to continue to be a client of Statichost, would Statichost still be afloat in a few weeks time?
Difficult question to answer as you have no way of knowing at present, how many clients may jump ship. The worry is that you are a young company and surely can't sustain any loss of business.
You have been perfectly honest so far and one would hope that if the worst happened, you would give your clients notice so they could move their domains freely to another nameserver.
I don't assume for one minute that you are concerned about 'going under' but I need to make sure that if I decide to stay with Statichost I am not going to incur a heavy payment to get the registrar to change my nameservers in the near future.
Is that a fair question?
I must admit that I would definately stay put at present if I had control over my domain so I could switch nameservers as and when I chose. I do have this ability with my addon domains and wish I had registered my 'main' domain myself.
One learns something everyday.

do we have an update on this yet? I'm going to have to move my site if its not back on today at some point

With what's happening in London, kinda puts this into perspective. Shocking

Yes, terrible news. :(

have staticost re appeared anywhere then? they are not on MSN site still down, it aint looking good

I can access the ftp again(new IP), also the cpanel, but not go directly to the sites

I cant get anything

give it time

Thank you for your kind offer. :)


Update: We are still awaiting an OS reload to be done by our datacenter. It is Due on Thu Jul 7 2005 05:09AM, but hopefully it will be completed much sooner.


Regards,

Steve McManus

I also cannot access any part of the site. This is extremely bad news for their company, first off the downtime, second off not having it back up by the time stated. Finally we see their support more than ever, they are actually available for 3-4 hours of support per day, which is pretty emabarassing for a company I would have to say.

Steve, please keep us up to date, as you are aproaching 48 hours (currently about 44 hours downtime!).

This will get done today, I'm sure, if Statichost is not getting the service *THEY* Expect from the DataCenter, I'm sure they will take action... if they come back here and expect a longer ETA (most likely not) we still have the agreement set to move copies of the backups, (temporarily) to PrimHosting so businesses can sustain uptime. It's just an unfortunate event for Static Host and they got hit with a "Worst Case Scenario" that any Hosting Provider could encounter... hang in there guys.

whats the new IP you have?

Who's IP? For PrimHosting? PM Me if you need a temp account, subdomain to redirect DNS to temporarily

Hi Everyone,

On behalf of the VolunteerSriLanka (VSL) crew in Sri Lanka, I'd like to say that Steve and his support people have been working really hard on getting everything back online. It's somewhat hard for VSL as the main focal point of all tsunami volunteer coordination in Sri Lanka to get stalled since about 80% of our functions are internetworked via our site and cms. Our volunteers at refugee camps use firefox flash drives that communicate with the main cms the vsl site residing on proton to send data between camps and the VSL HQ in the south of the country and coordinate assignments with those incoming volunteers at the airport and in the capital.

Additionally we got many other I/NGOs and aid workers joining the VSL network who provide logistics for outbound teams into remote areas and donors who constantly keep checking the status of how their donations are being used by the hour. But we just want everyone at StaticHost to know that although our work is kinda' stalled on the ground, all of us (volunteers - onsite/remote) here at VSL in Sri Lanka, Bahrain, UK, US & Austalia are hoping and praying you'll get the proton server up and running soon.

It's quite unfortunate that all sites hosted on StaticHost have had about almost 2 days of downtime, but personally all i can say is stick with them, because this is probably the first time something like this has happened, and StaticHost is a really great hosting provider, one of the best for NGOs (Non Governmental Organizarions) and NPOs (Non Profit Organizations).

I hope and i'm sure they're going to get this problem fixed up asap, and being an Information Systems Specialist i do know of the tension, anxiety and stress their staff are going thru in getting back their proton server up and running.

Steve & Anthony, good luck with everything and everyone over here at VSL in Colombo (Sri Lanka) and the volunteer coordinators and project managers in Scotland (UK), Riffa (Bahrain) & Boston (US) wish you well and al the best with getting back proton up and running soon.


cheers,
Angelo Embuldeniya,
IS Specialist,
VolunteerSriLanka (VSL)

(volunteersrilanka[at]gmail.com)

Do we have an update on Static Host yet?

Who's IP? For PrimHosting? PM Me if you need a temp account, subdomain to redirect DNS to temporarily
no GsMen posted:

I can access the ftp again(new IP), also the cpanel, but not go directly to the sites

i assumed he ment he had a new ip adress for the Proton server

Ah Makes sense, when the Proton Server is up, I'm sure DNS will handle any redirects... I'm sure the next update from them will be thorough.

StaticHost Internet Services has no plans to close down or move the customers. We are in this business for the long run, and we will work through all problems that we are confronted with.

How about giving us an update, like at least 3 of us asked for.

I am not in contact with the datacenter, as I do not deal with them. Steve is the one that contacts them, since he handles the money (better to have one handle it then two). As soon as this is all resolved, I will be in contact with the datacenter through telephone (as soon as the information is given to me).

Please wait for Steve's update. It shouldn't be much longer than today, or we may just get a different server.

You said that the problem would be fixed between 5 and 6 am this morning, so far you are running over 2 hours behind. And no update to be seen. And better yet, a co-owner of the company is not even in contact with the data center. Plus he says that he will get into contact with them once the problem is solved (completly pointless once it is solved). He also says that it shouldn't be much longer than today, when just 2-days ago when I noticed the downtime when it happened I was told that the problem would be fixed in a matter of minutes.

That is what makes me mad. I am glad I am switching web space providers.

what data center do you use? and is it true that your free accounts are still running?

Anthony, I've had Steve's back this whole time... do me a favor, don't snap publicly... I understand it's very stressful, maybe take some time off and wait on Steve, comments like that will only hurt things... I can just imagine the fear and concern you both have... but don't do that again. (Just some advice from someone doing this for years)

Also, we have plans to add some people to our support staff as soon as this is all over. Before, Steve and I could handle all of the customers with ease. It is getting to difficult now and we will be enlisting the help of a few members that have stepped foward.

Yes, they are still running. The server is going down I believe tonight, we haven't paid the bill for it.

So what your trying to say is that you have another server (in which you have free customers) that has been running the entire time (closing in on 48 hours) the paid server has been down. And that you felt no need to notify this situation of the free server being up to your 'paying' customers, so that you could offer to restore the backup onto the working server so their businesses (like mine) could continue to run. And if you say that there is just possibly not enough space on the server where you host free customers, to be able and restore the backup for everyone, then it shows that you have your priorities messed up, you want to preserve your free customers, rather than your paying customers.

Sounds like more bad news to me.

We have no care of the free customers anymore, we have been waiting for the server to go down. We had no plans to move any of the paid accounts to it because it will be going down this week.

Although I have confidence that the situation will be resolved (when?) & StaticHost have been mostly outstanding hosts to me for several months... I'm starting to get frustrated now.
I also find Anthony's comments above suprising and dissapointing, businesses should portray professionalism regardless of what is going on behind the scenes & agree with hottweelz.

Can we please get a definitive update from Steve as to what the current situation is and expected and worse case times for the server to be up & running again?

What's the major hold-up with the OS reload?

It seems that the data was not accepted correctly when we tried to start up the server after the RAM was replaced. We are trying to get it so that the data will come back without loss to the customers.

Although I have confidence that the situation will be resolved (when?) & StaticHost have been mostly outstanding hosts to me for several months... I'm starting to get frustrated now.
I also find Anthony's comments above suprising and dissapointing, businesses should portray professionalism regardless of what is going on behind the scenes & agree with hottweelz.

Can we please get a definitive update from Steve as to what the current situation and expected and worse case times for the server to up & running again?

What's the major hold-up with the OS reload?

I've been asked to withdraw from this thread, while trying to deter what is evidently about to happen... which I will...

Hold out, when Steve gets back, I'm absoultely sure you will will recieve a thorough and adequate update including an ETA... All downed statichost customers have the opportunity for temporary solutions through PrimHost... as a backing from us TO StaticHost... I will say again.. I've been asked to withdraw, in which case I will.

can we get a data backup??

We are still awaiting the OS reload to be done by our datacenter. :( For those who asked, this particular server is with Layered Technologies (http://www.layeredtech.com).

I am going to start a thread on Layered Tech's forums asking what the hold up is.


Regards,

Steve McManus.

right now, I just want a full-back up of my site. If you can do that I would be more than happy.

I understand that, peace_hope. As soon as the OS reload is done we will beginning moving data from the old hard drive.

For those who are interested, I have started a thread on Layered Tech's forums. You can see it by going to http://layer0.layeredtech.com/showthread.php?t=1291


Regards,

Steve McManus.

Static Host Thread (http://layer0.layeredtech.com/showthread.php?p=5934)

no, I am talking about getting me a backup before having to wait for you server to reload for all I know it can take another month to reload... You should have figured that out by now. And you should be offering your paying customers some kind of something for having this HUGE interuption in service, especially since you will be getting some kind of reimbursement as Layeredtech guarantees 99.9% uptime. Please keep us informed, and why do you not just temporarily move all of our data to your working server, so that those that just want a full-backup can get that and be happy? Oh yeah that is right the way you see it is you would have to remove your free customers. And then if you did that then your customers would take their backup file and go host somewhere else. It does not matter for that, if you want to stay in good standing you should have figured something out immediatley after the deadline for the os reload and it not happening.

Honestly how many customers do you think that you will keep after this?

There is about a 1000 people injured and 45+ dead, people not going home tonight as they are stuck in London and all you lot can worry about is the uptime? Why not keep back up yourselves. I feel sorry if you have lost money through a business. Why not go about rebuilding your site instead of complaining. They are in hosting only recently and yes they are experiencing problems and maybe they could have handled it better but cut them some slack and stop trying to hang them. People are offering you free back up for a length of time. Take it and quit moaning.......

Yes, i understand where you are coming from dendens, however the free backups are just free hosting, they are not to get a backup of your site. In that case I already am on a new server. I just want a simple backup but no, they cannot do that. They also do not offer the available server to us, as it is for their 'FREE' customers.

peace_hope, we are unable to access any of the data on our Proton server at the moment as the server is unplugged and is in Layered Tech's hands.

Sorry for the inconvenience.


Regards,

Steve McManus.

Yes, i understand where you are coming from dendens, however the free backups are just free hosting, they are not to get a backup of your site. In that case I already am on a new server. I just want a simple backup but no, they cannot do that. They also do not offer the available server to us, as it is for their 'FREE' customers.
They can't give you an up to date backup if they don't have access to the server themselves.

Learn something from all of this, and make sure to back up your site or sites yourself to your own harddrive....its the best thing to do.

Jewlz_K

Yes, I have learned a lot during this process. Possibly in the long run, it may have done me more good than harm. I am done expressing my discern. Thank you for trying to get this up soon Steve.

How can we offer a backup if we can't even physically access the information?

hottweelz, please note you have been warned. Whether it's a genuine offer or not. Please do not solicit your services in this thread. That also applies to anyone else. Any off topic threads will be removed.

Just for an update, I have just called the datacenter. I was given a voicemail and I left a detailed message. I am awaiting a call back from them now, I will notify everyone here when that happens.

Update: Layered Technologies have finally responded to our reload ticket, saying the following:

Hello,

We are currently processing reloads and have not made it to your server yet. I'm sorry that it has taken longer than expected. However, you will be notified once the reload process begins. Again I apologize for the wait.

Regards,

Scott Barricklow
Layered Technologies
NOC Technician

Regards,

Steve McManus.

Update: They have finally started the OS reload. Hopefully they won't take too long to complete it, so we can have the server back up ASAP.


Regards,

Steve McManus.

Finally!!

I will be the one to update people once it comes up, it shouldn't take much longer now :)

lets hope so

any word on it now? I am waiting excitedly :)

We are obviously not first priority. They told us that they were starting it much earlier in the day, and they still are not done. My trust for this company is withering...

We are obviously not first priority. They told us that they were starting it much earlier in the day, and they still are not done. My trust for this company is withering...
you should get another server from another DC and move all of your data over once they do get your server back up.
No use in staying with them after all of this downtime.

I would be cracking the whip by now, that's a joke the amount of hours that reload is taking.

If i where StaticHost i'd be looking for a new host right now. :shame: It should only take them like three to six hours max to do all this!!

They have finally completed the OS reload. Their excuse as to why it took them so long is that they send the "OS reload complete" emails out in batches, so they had completed it before we were notified.

I am going to check everything is good to go, and if it is I will start copying over the data. :)


Regards,

Steve McManus.

do we have an eta?

Any update?

still nothing?????????

any news?

My site is still down. Is this going to be complete today?.. 3 days later.

I've now got a backlog of updates to do, not to mention customer announcements. I go on away on vaction tomorrow, this couldn't have come at a worse time for me!

Update: Sorry about the wait. Everything seems good to do. I am starting to copy the data over now.


Regards,

Steve McManus.

I hope its back up today

It most likely will be :)

We appologize for the downtime, we are working to make sure that this will not happen again.

It most likely will be :)

We appologize for the downtime, we are working to make sure that this will not happen again.


wasnt your fault

It's been an hour and half since you started copying data back over... When will ManifestOnline.net be back? Will I have to wait for the domain to work again?

can you stick meganesport.net near the top of the pile too as we're the only people who seem to be bothered!

There is a lot of data to copy, most of which is consisted of a lot of small text files. There is over 20GB of data. I will update this thread once the data has finished copying.


Regards,

Steve McManus.

can you stick meganesport.net near the top of the pile too as we're the only people who seem to be bothered!

Are you seriously saying that? The only people bothered? :shame:

Everyone that is hosted by statichost is bothered. Not only you. (or me for that matter.)

Give them 5-6 hours to complete this

The data is automatically being copied in Alphabetical Order. So the order in which the data is copied depends on your cPanel username. :)


Regards,

Steve McManus.

Are you seriously saying that? The only people bothered? :shame:

Everyone that is hosted by statichost is bothered. Not only you. (or me for that matter.)

only a few of us posting on this forum though

only a few of us posting on this forum though

So what! does that mean others arn't looking in?
Don't care who's first as long as it gets done quickly?
I hope your username starts with Z :classic2:

What chance is there of problems with copying databases over? Any?
I have a horrible feeling data will be lost. :panic

The MySQL databases have already been copied.

dunno, if you require a backup of one of the databases please PM me with it's name and I will send it to you.


Regards,

Steve McManus.

Of course its alot of people that are affected, Im one of them that have been waiting since it went down. But it doesnt mean we all have to write messages asking when its gonna be back, its done when its done, simpel as that.

Look at the Siteuptime http://www.siteuptime.com/statistics.php?Id=19373&&UserId=22010 stats they say Statichost was 100% this Month, How come this :confused4.
Also, I was just going to Purchase a new hosting account, Atleast Statichost must have some mailing list from where they can inform us about the outage.

I'd like to put my 'twopennyworth' in -as a new member I have joined solely for this purpOse!

1. The host has been down for over 2 days - I bought a reseller programme them from eBay had have 30+ clients - imagine how this has affected them then times that by the numbers of resellers!
2. I have had no response from them despite enquirying directly with them thru thier eBay ID on several occassions
3. The only reason I have found out ANYTHING is cause of this thread which they have put up for clients to view only today via their website url.
4. The lack of communication is completely unacceptable - any excuses are simply that - an excuse! - simple email comms are just that -SIMPLE and are NOT reliant upon servers
5. Any reference to the traegdy in London are an insult! - talk about smoke and mirrors - what has a human disaster got to do with downtime? ANYONE try to link this to this for either 'good or bad purposes or as an offer of an excuse' are dispicable!
6. Unsuprisingly I have cancelled my subs with them - HOWEVER -as I have paid for my moth I expect to get my month! I have already took an PayPal dispute regardless even though I know there is no chance of a refund
7. All in all, I find most of this threadto be more of a mutual back thumping excercise extholling the virtues of how wonderful sataichost are/where - simple bottom line is off -line for over 2 days and no comms = terrible business practices! Any business who runs like that deserves to be out of business!!

I have had no response from them despite enquirying directly with themWe havn't received any messages from you, as our email has been down. Please PM me on these forums and I will be glad to help.


I know there is no chance of a refundWhere did you get this information from? We will be processing SLA credits once the server is back online.


We do apologize for this downtime and we hope to be up very soon.


Regards,

Steve McManus.

The data is automatically being copied in Alphabetical Order. So the order in which the data is copied depends on your cPanel username. :)


Regards,

Steve McManus.


:applaudin


Thanks for the good news Steve. Obviously we're going to be one of the last sites for our data to get copied over, however, it's really worth the wait. Looking forward Steve to seeing volunteersrilanka.org back up and running once again and thanks alot for everything you folks over at StaticHost have been doing to help us all out.

Cheers,
Angelo.


Angelo Embuldeniya,
IS Specialist,
VolunteerSriLanka (VSL),

(volunteersrilanka[at]gmail.com)

Is it done yet my sites still dont work... *#*

Email has been down for ages now and frankly I'm very pissed off because I have probably missed the oppertunity of alot of work

What is "SLA" and does it cover money that could be made from the downtime like adsense on my forum?

*#* Oh yeah and my user name begins with "c" so really it should have been near the top of the list.

5. Any reference to the traegdy in London are an insult! - talk about smoke and mirrors - what has a human disaster got to do with downtime? ANYONE try to link this to this for either 'good or bad purposes or as an offer of an excuse' are dispicable!

It was me who wrote:

With what's happening in London, kinda puts this into perspective. Shocking

I see no reference to downtime and London in my statement, try reading it in the context it was written!!!
It was a reference to news on TV as it was happening and drew my attention away from this forum.
It is you who have referenced my comment to this problem and you who has the ordacity to call me dispicable!

[QUOTE=lillybet]I'd like to put my 'twopennyworth' in -as a new member I have joined solely for this purpOse!

5. Any reference to the traegdy in London are an insult! - talk about smoke and mirrors - what has a human disaster got to do with downtime? ANYONE try to link this to this for either 'good or bad purposes or as an offer of an excuse' are dispicable!
QUOTE]

Well actually <unt this is in reference in that there is more you can worry about

All data has been copied, we are just copying over and sorting out some configuration files and then we should be good to go. :)


Regards,

Steve McManus.

MY apologies if my vent of spleen upset anyone! When you have been bomabarded for over 2 days with loads of customers asking you 'where is my site!' or 'have you no info' or 'I expect a full refund' sort of drains ya esp when its only here I have been able to get any info!

My point to sataichost is that its not much good trailing out excuse now 2 days later and my point to others {intended or otherwise} is that hearty tub thumping for a host for what they HAVE done is hardly likely to endear you to many of my clients {or me for that matter} who have been left for over 2 days holding our 'peckers'!

When you tell someone its 99.9% uptime et al and you base selling goods to clients on that basis you tend to not only look like a bit of a lemon but very VERY unprofessional

I guess I am not alone in loosing a hell of a lot of client cause of this but I certainly did not mean to cause anyone offence via a vis my London comment and am happy to apology without reserve to anyone so offended

ps for satichost my site is host-site.info - I'd like it back please so as I can at least recover a little from your debacle!

so is anyone back up yet then? still no change for meganesport.net

I would also like to say it is very cathartic to vent your spleen! I only wish I had found this board 2 days earlier so I could have at least known what the crack was1

ManifestOnline.net is still down...

Gracious of you to offer an apology.
I cannot even comprehend how difficult it must be when you have so many customers and no information to pass on. I hope this gets sorted soon and your loss is minimal.

dunno ur welcome - its not gracious though -just the least I can do - as u have guessed its not u I am venting at lol! Ur kind thoughts are appreciated but guess what my site still reminis down ho hum!

LOL even their thread message is offline now!

I wouldn't be holding ur breath guys n girls

That could be because they might have had their domain pointed to their free server temporarily to alert everyone of the issue. I'd assume they pointed it back to their proton server now and that could be the cause. I could be wrong, though. :)

who's turn to put the kettle on?
mine's 2 sugers with a splash of double malt.

well I've decided if i'm not up and running by the morning (UK time) I'm off. To say we were "uploading data" this morning NOTHING has happened. Not good enough.

We are almost up and running now. All of the account data is copied, we are just copying a few odd files over and setting a few configuration files and then we will be good to go. :)


Regards,

Steve McManus.

There was I, waiting at the church,
Waiting at the church, waiting at the church;
When I found he'd left me in the lurch.
Lor, how it did upset me!
All at once, he sent me round a note
Here's the very note, this is what he wrote:
"Can't get away to marry you today,
My wife, won't let me!"

- Does ANYONE really believe you anymore StaticHost!!

Hopefully they do. Trust me, do you think we like this stuff being down? Our personal sites are down also, it isn't fun for anyone.

I think the times come for a "WE WILL BE BACK ONLINE AT....." statement this drip drip drip of information has been going on for 2 days now.

Obviously things are happening that are inpairing us getting it back up. It will be up soon, that's all I will say.

what is imparing you? apparently the data is in the process of being uploaded?? surely its just a matter of time or is there something else going on?

There is a lot of data to move, and it all has to be moved to varify that all the files are being moved. Nothing is wrong.

When you tell someone its 99.9% uptime et al and you base selling goods to clients on that basis you tend to not only look like a bit of a lemon but very VERY unprofessional

StaticHost is a budget host. If you planned on being as professional as you clearly are, why didn't you go with a more experienced host? You (and everything else's) complaining solves nothing at all so for the sake of us all please shut up.

Boy Manifest take that corncob out ya a*se! The reason I am -----in is I have 34 people screaming in my ears - with all the hosting resellers out there you need to be a cross between Mystic Meg and God to get a decent one - why not cut us some slack and go play with ya barbie dolls Manifest!

Hopefully they do. Trust me, do you think we like this stuff being down? Our personal sites are down also, it isn't fun for anyone.

Hmmm - fun is not a word I would associate about dealings with you guys! :shame: - you do not really expect sympathy for YOUR personal site being down now do you? :confused4

Back reading this thread your promises appear a tissue of lies from the get go - have you thought about going into politics? - you'd give current politicains a real run for their money :eek2:

Hmmm - fun is not a word I would associate about dealings with you guys! :shame: - you do not really expect sympathy for YOUR personal site being down now do you? :confused4

Yet you expect sympathy for your site being down? You'll find none here acting like that.

We are almost up and running now. All of the account data is copied, we are just copying a few odd files over and setting a few configuration files and then we will be good to go. :)


Regards,

Steve McManus.

Here is a case in point we are just copying a few odd files over and setting a few configuration files and then we will be good to go - how many hours does this take I wonder :confused4

Yet you expect sympathy for your site being down? You'll find none here acting like that.

How far have you got statichost up that a*se of yours Maifest! Is there room for the corncob we all wonder :biggrin2:

Yet you expect sympathy for your site being down? You'll find none here acting like that.

PLUS I am asking nor expected no sympathy - just for them {statichost} to keep some of the promises {loose word for them methinks!} they have posted on this board over the LAST TWO AND HALF DAYS!!

If you have a defence for this host Manifest I {and others} would sure like to see what it is!! :devious2:

All of you stop acting like little kids, I'm sure they want this downtime to be over atleast as much as all of us do but -----ing at them (Steve / Anth) isn't gonna help AT ALL.
Lilly go borrow some of Manifest's corn and go play with it, thanks.

PS: I DO understand your frustration but please, PLEASE stop insulting and threathening everyone.

Been told to cool so I will but I see me making no threats to no-one - anyway I'm outta here!!

this is all taking out attention away form the fact that our sirtes have been doen for coming up ti 3 DAYS!!! Have we any more information? I'm off to bed no here in the UK, if my site is not up and runningn by the time I get up I'm moving it. End of. This is just stupid now.

Sorry but you guys should understand it is not just a case of restoring your accounts there are a
number of other more important items that have to be accounted for. If you expect your site to
never go down for longer than 5 minutes per month you should invest in a provider such as HTTPME (http://www.httpme.com),
not a budget provider. Problems will always happen you can only learn from these.

Yea threathening may not be the right word but I'm not a native english speaker you see so i make mistakes like that at times.
I just hope for the best for everyone that has been affected by all this downtime and sincerely hope it will be resolved soon and never happen again.

PLUS I am asking nor expected no sympathy - just for them {statichost} to keep some of the promises {loose word for them methinks!} they have posted on this board over the LAST TWO AND HALF DAYS!!

If you have a defence for this host Manifest I {and others} would sure like to see what it is!! :devious2:

I'm as annoyed as you, but is there any need to act like a kid about it? :shame:

You know, from what I reckon it says nowhere in their terms that they are not liable for lost business due to downtime from their servers.

We are having a company look at the server, and they will send Steve and I updates sometime tonight. Manifest, your comments are uncalled for. We are a host that tries to offer the best, and we have low prices. Dosen't mean that we are a bad host in any sense. This is our first large downtime in over a year, and I am planning on making sure that it is our last.

You know, from what I reckon it says nowhere in their terms that they are not liable for lost business due to downtime from their servers.

That is true. We are doing this as compensation, we are not required to. We have decided that the customers deserve a portion of their money back or sent to the next months bill. We feel that this is not a fair thing to have done to your sites, and we want to make sure that you all still continue to use SHIS even after this is over.

I will pray for you tonight, and the rest of the statichost community. Good luck getting it up. I look forward to resuming my lost business, and try to make up for the downtime.

Can you please update us with the estimated time that it will be done? And I hope that you do not say tomorrow, that will be 72 hours!

I will pray for you tonight, and the rest of the statichost community. Good luck getting it up. I look forward to resuming my lost business, and try to make up for the downtime.

Thanks for thinking of everyone. We are trying our best, and at times it may not seem much to you guys, but we really are upset about this in our own eyes. I rest assured to you that you will never have this severe of a problem ever again, and that we will work to make sure that you can see the support/forums no matter what.

Manifest, your comments are uncalled for. We are a host that tries to offer the best, and we have low prices. Dosen't mean that we are a bad host in any sense.

I never intentionally inclined that you were. You are a budget host no matter how you look at it. No, that doesn't mean you're a bad host at all but still, for the cheap price I pay I feel like I can't really complain about this.

The temp. page has also gone now, StaticHost is really a good host but they should learn from the mistakes and I hope they will, the worst thing in this case was there inability to inform us that WE ARE STILL IN THE BUISNESS AND NOT GONE, anyways if anybody cares to tell me why Siteuptime.com is still showing 100% uptime for statichost do hosting companies pay them to get this ?
http://www.siteuptime.com/statistics.php?Id=19373&&UserId=22010

Here I awake 7+ hours since my last post and guess what I find - StaticHost still off-line.

Whether or not you guys class this host 'budget' or not, is and should be immaterial - you can buy budget cars that still run every day fine and have 5 year guarantees for chrissake!!

'Budget' also shouldn't equate to down-right lies - back-read this thread and check out the number of 'promises' StaticHost has made to have their site up {and I paraphrase here} - immediately - this is what I find most galling and upsetting!

I have either refunded my clients their fees and/or offered them alternate hosting providing - thats 34 times a fair bit of money but is the right and correct {business} thing to do

It is my professional opinion that StaticHost cannot survive and my moral opinion that they should not be allowed to survive

I will be taking legal advice about how I recover this money from StaticHost - if anyone else is interested they can PM me - I have their home address and telephone number of one of the owners.

There should be a collective response from all the clients that StaticHost has miserably failed ,aimed a preventing this company being able to fool other people every again whether this be past,present and future

Rith well I'm cancelling. Its pretty obvious we're being led up the garden path here. To me it looks like statichost have gone under. Byebye!!

Like Duport said, there is a lot more to account for than just copying account data. The passwd, group, and shadow files in /etc on the old hard drive seem to have become corrupt, so I have hired a server administrator who is going to try and rebuild them.


Regards,

Steve McManus.

Like Duport said, there is a lot more to account for than just copying account data. The passwd, group, and shadow files in /etc on the old hard drive seem to have become corrupt, so I have hired a server administrator who is going to try and rebuild them.


Regards,

Steve McManus.


Than what about the server data ? Also corrupt?

Than what about the server data ? Also corrupt?
The server data isn't corrupt. It is just these 3 files. The server administrator is still trying to rebuild them. :)


Regards,

Steve McManus.

The temp. page has also gone now, StaticHost is really a good host but they should learn from the mistakes and I hope they will, the worst thing in this case was there inability to inform us that WE ARE STILL IN THE BUISNESS AND NOT GONE, anyways if anybody cares to tell me why Siteuptime.com is still showing 100% uptime for statichost do hosting companies pay them to get this ?
http://www.siteuptime.com/statistics.php?Id=19373&&UserId=22010

http://www.siteuptime.com/statistics.php?Id=20758&&UserId=24445 here is some more accurate uptime stats although it is still a bit wrong as siteuptime stoped monitoring the site during the downtime for some reason

I don't know why it's stopped monitoring it... Apparently the last check was today at 2:54 AM EST and it has reported it as being up.


Regards,

Steve McManus.

No that last check is because I restarted it because it had stopped

I meant the SiteUptime report (http://www.siteuptime.com/statistics.php?Id=19373&&UserId=22010) in my signature. :)


Regards,

Steve McManus.

Any word now?

Well although this saga continues and nobody can condone the downtime incurred, I feel I must thank Statichost for your customer services.
If you read this thread you will see that I have not changed my position all the way though as far as the downtime but from beginning to present I cannot fault their support.
I asked for a FULL backup of my 6 databases and they sent them via email within the hour.
I asked for my domain names to be transferred to my account so i had full control, it took them 5 minutes.
I have has 3 different hosting companies to date and have had trouble with communication from all of them. I can't say the same for Statichost.
An unfortunate situation and am sure lessons learned but as far as help and support, well for me, 10 out of 10

Footnote.....This is my own personal view and experiences. You read into it what you want. I have no time for backslapping and only give praise where I think it is due. Again, read into this what you may.

I don't know why it's stopped monitoring it... Apparently the last check was today at 2:54 AM EST and it has reported it as being up.


Regards,

Steve McManus.

Your server still pings

This is beyond a joke now. If i'm not back online by 5:00pm GMT i'm leaving.

Anyone thinking of a petition? Warning future customers and other hosting consumers that might think about going with statichost? I know that www.PetitionOnline.com is a great site to make them.

I would sign if someone made one

Anyone thinking of a petition? Warning future customers and other hosting consumers that might think about going with statichost? I know that www.PetitionOnline.com is a great site to make them.

I would sign if someone made one
Why are you trying to work against us? We are trying our best to get the server up, so that you can have your account backup...


Regards,

Steve McManus.

Only because, I am sick of promises being broken and after over 88 hours of downtime, you still cannot supply us with our data. Nor give out refunds. I do not want to see this happen to anyone else with your hosting company. You have had previous downtime problems experiencing over 12 hours downtime. You and your server are just not reliable period. Not many people would disagree.

Part of My Conversation with steve:

"I have explained the situation, these corrupt config files is probably one of the reasons why the server wouldn't boot when everything messed up. It will take a long time to rebuild themHe has been working on it for a few hours now."

He waited until it was over 80 hours downtime to find assistance in getting it back up. I know that if my server is down for over 2 hours, I would get assistance in getting back up asap.

We are sorry that it is taking longer than we originally thought, this is because of some corrupt files which is probably one of the reasons why the server wouldn't boot in the first place. We have hired a server admin to try and rebuild these files, and he is doing this as I type this post. :)

I think the previous downtime that you refer to were the starting effects of what is now known to be caused by bad RAM.


Edit: Since you edited your post:

He waited until it was over 80 hours downtime to find assistance in getting it back up. I know that if my server is down for over 2 hours, I would get assistance in getting back up asap.We were unaware of these corrupt files to begin with. As soon as I became aware of them, I knew that I was unable to rebuild them so I immediately hired a server admin to do this for us.


Regards,

Steve McManus.

Lots of people are saying that statichost is learning from this experience. But in my opinoin after over 88 hours downtime, there is not much more to learn, other than you have no clue what you are doing, and are making more enemies than friends.

I absolutely see both sides of the field, being a customer of them myself. If they caused you problems or things of that nature, I think you should take it up with them through pm or whatever source works best for you both. I'm not trying to calm anyone down or even tell them don't be angry. We all react naturally and it's obvious some have had a horrible experience with it all, which I completely understand just as I'm sure they do. There is a very lengthy thread of why they have disappointed their customers, I just think it's time the matter is dealt with more professionally than petitioning to put them out because of this. Maybe they'll lose all their clients, maybe half, maybe only 1 or 2. They are the ones that will have to deal with the customers.

I'll also agree that their should have been many emails or some kind of contact coming to us. I don't defend that, it's absolutely true. The point of it all is, they're trying to get the server back up(I don't know in detail how hard, but I assume the best they can), take care of all problems and get back to normal so they can have a future hopefully free of this problem. Wether you or I stay or go is not an issue, I just know that if I were in business and even though I admittedly made errors along the way, I'd want to be able to prove myself worthy again and push forward. This will be a learning experience for us all and I'm sure they, probably more-so than we, will take further pre-cautions and steps to secure their future as a host.

It's just my opinion, please no one take offense. I'm just as upset and ready to jump ship as some of you others, but let's not beat a dead horse when it's not getting anything done, any faster. If I'm unhappy, I have the freedom to change at anytime. The refunds and or problems should be taken up seperately. I'm sure they have a big burden to carry now, since this is a high traffic forum. If they make it or not is up to them, their future is in their hands. :) And I'm sorry to any of you that have taken a financial loss due to this, it's always sad to hear. I've got my fingers crossed for you all!

I do request that you do keep us updated here as often as you can.

I wont sign a petition as i dont want them to go out of business as I payed hosting for two years in advance.

This is beyond a joke now. If i'm not back online by 5:00pm GMT i'm leaving.

Use one of my addresses to contact me if you feel that this is what you want.

Anyone thinking of a petition? Warning future customers and other hosting consumers that might think about going with statichost? I know that www.PetitionOnline.com is a great site to make them.

I would sign if someone made one
Exactly what good would a petition do anyways?

I am an indirect customer of StaticHost. This downtime is simply the latest problem I've encountered in trying to unlock a Sony K700i phone - I need to upgrade its firmware via a program, but it's trying to get them via FTP from davinci.statichost.co.uk.

I assume that when the server is back up and running, then so will the davinci account and everything will be fine?

Michael

Michael, that is correct. Once the server is up and running so will the davinci account. :)


Regards,

Steve McManus.

I am not in favour of a petition but how about a poll. Either peace hope duscusses his problems privately or gets booted.
All I want is the site up and running and this babbling about petitions and what he/she would have done differently without knowing all the facts is seriously beginning to bore me.
Is it just me?

How about we just sit and wait instad of some of us acting like kids....


Anyone watching the Birdcage on Sky Movies tonight?

Nice idea dendens... sorry to divert your idea but here is an update.

Update: Our server admin seems to think he has found a good way of rebuilding the files, so he is now writing a script that will automate the rebuilding of them quickly. :)


Regards,

Steve McManus.

That is good news :)

I am not in favour of a petition but how about a poll. Either peace hope duscusses his problems privately or gets booted.
All I want is the site up and running and this babbling about petitions and what he/she would have done differently without knowing all the facts is seriously beginning to bore me.
Is it just me?

No it's not just you.

Anthony, i've added you to MSN, when will you be online?

My advice is to take control where YOU can - forget StaticHost - the last 3+ days proves they are an irrelevance not worth anymore time and trouble

Refund your clients, offer them alternate hosting [If you can} rebuild sites and databases [again if you can] elsewhere.

As per my previous post I believe this host is doomed - anyone who continue hosting with them after this debacle is both a fool to themselves and any of their clients - Professionally- they should go out of business - regardless the market should take them out.

I have a moral position that they should fail as well, but that is a personal view that people/companies should take responsibility for their failings - other may argue that this host has done that but I {and many other who I share buisness interests with} do not concur that this true of this host.

At the end of the say we all each must take our own personal view[s] on the rights and wrongs of this host - I have taken my business elewhere

I will balance this argument by saying thanks to StaticHost for at least refunding me my last months hosting fee

We are not doomed. Many hosting companies experiece something like this once, and most of the time they will stop business. We have no plans to stop business and we are going to continue to expand.

Just so you all know, it's back up and running. Sorry for the downtime!

Note - Only HTTP is up, the databases & cPanel access will resume momentarily.

Pity none of the passwords work lol!

We have bought the HTTP service back online. We are still working on getting MySQL, FTP, and cPanel back up.

Thank you for your patience in this matter.


Regards,

Steve McManus.

But I guess you have cancelled them!


I would like to say that the only thing likely to expand is Anthonys own inflated self importance and ego-

quote -"we are going to expand" -has got to be the most profoundly inane comment I have Ever heard from an 'alleged' business after 3+ days of downtime

But I guess you have cancelled them!


I would like to say that the only thing likely to expand is Anthonys own inflated self importance and ego-

quote -"we are going to expand" -has got to be the most profoundly inane comment I have Ever heard from an 'alleged' business after 3+ days of downtime

Why would we stop the plans that we had before this all happened? Once it's fixed, we can only move onward.

Ok its been long enough now I am client since March 2005, I am very happy with there support, reliability and everything else. Everyone gets into trouble and you can't say machine to ---- off if something is going than it is going this isn't a $1,000,000,000,0 company and they can't afford to buy new servers right now to give you a switch and they are trying there best to get back server to run, yes these are bad days for them but it isn't that you leave them like this.

I even lost 16 customers of mine beleive me I gave $160 refund to them but yes that do happens this is life.

Don't take me wrong just to give you an example, after 9/11 do you say that F.B.I and NYPD should go out of business??? I mean that shouldn't have had happened in there presence , I know you won't say that but if you say than take another example.

You fell off stairs, you leg is broken will you say I should go out of life?? I know you won't why ??? because you was not 100% responsable for that because that do happens to everyone so why blame Steve & Anthony for something that didn't happened because of them.

This post is not to offend anyone but if you look at both sides of the trouble you'd find that this is life and such things happens in life and if you so much unhappy than don't try to find hosts of $20 per year go with $100 per year and you won't face downtime.

mysql is working

http://fallen-sky.org/wordpress/?p=8#comments

It seems that MySQL is only working for certain clients at the moment. We are working on restoring the MySQL service for all clients.


Regards,

Steve McManus.

1 of my 3 cPanel's is working.

Hi Statichost & everyone else,

Just wanted to say that we can access our site via the vsl account that is placed as a subdomain on statichost and therefore can access all of our content on the server, and we're now doing a back up of data to the local machine.

I guess it may take a few hours to get our domain proprogated, cos currently it shows a 'page can't be displayed' error (volunteersrilanka.org) and we can't access the cpanel or ftp since the passwords have got reset.

However, despite all the downtime, all you folks at StaticHost have done a great job with customer support services and still are, thanks for keeping us at VSL informed via this board of all progress and looking forward to acesssing our cpanel and ftp soon. Once again a big thank you - to you Steve & Anthony.

cheers,
Angelo.

Angelo Embuldeniya
IS Specialist,
VolunteerSriLanka (VSL)

(volunteersrilanka[at]gmail.com)


---------
UPDATE: our domain - volunteersrilanka.org is now up and running as well :)

my html is working but no sign of the sql as yet

Don't take me wrong just to give you an example, after 9/11 do you say that F.B.I and NYPD should go out of business??? I mean that shouldn't have had happened in there presence , I know you won't say that but if you say than take another example.

You fell off stairs, you leg is broken will you say I should go out of life?? I know you won't why ??? because you was not 100% responsable for that because that do happens to everyone so why blame Steve & Anthony for something that didn't happened because of them.

yep maybe someone should put there hands up and take responsibilty [and had the guts to!} - when it happens on my watch I expect to stand up and be counted and try to be honest {which is were my real points are about - honesty - the world is full of everyone blaming everyone else for their own mistakes - is no-one responsible for nothing anymore!? Hmm I don't think you mean or want that. 9/11 is too much of a human tragegy for me to comment any further about the rights and wrongs of this in ANY context - me breaking my leg is a poor analogy really but, guess what, if it was my fault I kinnda think I'd tell people @"hey I feel down pissed or whatever lol!"

On reflection and again reading this hosts responses I feel they have been disingenous and have failed in their duties to take resonable steps to protect their client base and MOST IMPORTANT to be honest - if I as a real newbie can get my clients back up on an alternate server in under 24 hours and refund them AND email them all!! why cannot a 'purported' reliable host do the same?

As I said I have made my judgement and taken my decisions - to the rest I wish a heartfealt bon chance and wish you all aurevior

We have updated the client base upon when we find out things, and we have tried our best to keep everyone happy. If you feel that this wasn't the case, then you can proceed from there. As we said earlier, we appologize for the downtime.

my html is working but no sign of the sql as yetMySQL was fixed quite awhile ago. If you are experiencing some problems please PM me as it is most likely an account specific problem.


and MOST IMPORTANT to be honestHonest? We have been honest throughout this entire outage... we have continued to post up to date information regarding the current situation.


if I as a real newbie can get my clients back up on an alternate server in under 24 hoursHow were we meant to do this? The server had a kernel panick therefore it was unbootable. We contacted our datacenter for an OS reload which took them over 48 hours, and during this time the server was unplugged, so we couldn't access any of the data on it to move to a different server. :rolleyes2

We are sorry that you have decided to leave.


Regards,

Steve McManus.

Prior planning prevents piss poor performance

On reflection and again reading this hosts responses I feel they have been disingenous and have failed in their duties to take resonable steps to protect their client base and MOST IMPORTANT to be honest - if I as a real newbie can get my clients back up on an alternate server in under 24 hours and refund them AND email them all!! why cannot a 'purported' reliable host do the same?

You could not be further from the truth. StaticHost has wholeheartedly tried to regain control of this server in a time of true crisis. It's not everyday that a bad stick of ram causes a kernel panic which leads to an extremely long OS reload (their DC was in the middle of migrating servers) which leads to the discovery of corrupted hard drive files, of which were password and mysql files that had to be rebuilt by hand. Murphy's law hit this server hard and whatever could go wrong did. This doesn't happen everyday! Honestly, it may have been a little longer than a seasoned host would have taken to rectify the situation. But as an outside observer I think they handled themselves fairly well.

Correct me if I am wrong but shouldn't servers be running with redundacy {and a back up}!and buffered ram that protects and rewrites itself thus preventing memory failure} and prevents such outages occuring in the first place - too be honest I care not a jot anymore - I am off with a new host happy as a pig in sh*t

buffered ram that protects and rewrites itself thus preventing memory failureSure, you can get ECC RAM, but in this case this wouldn't have helped as their was a physical defect with the stick of RAM.


I am glad that you have found a new host and wish you the best of luck with them in the future. :)


Regards,

Steve McManus.

Ok. I understand that HTTP is back online but nothing else is. If it stay's this way until Monday i'm leaving.

Ok. I understand that HTTP is back online but nothing else is. If it stay's this way until Monday i'm leaving.

everything is working fine on my account

It's working fine on most of my personal acounts, except for a few. I would try going into your cPanel's mySQL area and then repairing the database to start :)

Correct me if I am wrong but shouldn't servers be running with redundacy {and a back up}!and buffered ram that protects and rewrites itself thus preventing memory failure} and prevents such outages occuring in the first place - too be honest I care not a jot anymore - I am off with a new host happy as a pig in sh*t

Welcome to the world of web site hosting. That guy hanging out down the hall? That's Outage. He hangs around, going from host to host; busting into people server's every now and again. Lots of people have tried to evict him, or keep him out using multiple doors, locks and even duplicate backup apartments. But he always finds a way in. He's just on his way outta here from this host. He'll probably head to another host's server next and cause them some grief too. I hate that guy.

lillybet: Downtime happens. I know it doesn't help alliviate the pain of losing even one customer. I know it's frustrating, maddening and causes heart palpitations. I've been through it. 1&1, WorldHost, CredibleHost, VPSColo. I've had downtimes greater than 24 hours with every single one. I survived. You will too. I don't mean to belittle your experience at all. I just want to make you aware, every host has some downtime. Some hide it very badly with large, large, lies. Some, like SH here, strive to keep people informed. For some it's worse than others. It's just like life - you hit a bump, you adjust, you move on. Anyway, best of luck with your new host.

Just a question:
If you have your servers in your datacenter, then why is it taking so much time
All StaticHost's servers are housed in The Planet datacenter in Dallas, TX utilizing multihomed bandwidth (BGP). We are connected to high speed ethernet 100mbps connectivity. Our network is aggressively monitored for any ddos attacks, congestion, or high latency.

Other special points of interest specific to our datacentre are:

* 60,000 sq. ft. facility
* 35,000 sq. ft. of raised floor
* (21) 26-ton Data Air AC units
* Very Early Smoke Detection Apparatus (VESDA)
* Pre-action dry pipe sprinkler system
* Over 500 smoke detectors in an integrated system
* Simplex security badge entry/exit on all doors to facility
* Multiple TXU electrical grids
* 4800 amps of 480v input power
* 3 main transfer switches
* (6) 500KVA Powerware UPS units with 90 batteries per unit
* Standalone PDUs at each cabinet row
* 1-megawatt generator (2000-gallon tank)
* 1.5-megawatt generator (2200-gallon tank)
* DataTrax monitoring software for all data center infrastructure

The datacentre features top-of-the-line security systems, closed-circuit cameras, security patrols and restricted floor access. Uniquely positioned in the building and in the market.
For more information visit The Planet's website - http://www.theplanet.com.

my ftp and cpanel are not up yet, and since I have already switched my domains to my new server, I cannot access my http either. So basically I have nothing yet. Please let me know what to do, and how much longer. lol going on 5 days. Steve I have pmed you about this, please reply asap, I pmed you over 3 hours ago, and still no response...

my ftp and cpanel are not up yet, and since I have already switched my domains to my new server, I cannot access my http either. So basically I have nothing yet. Please let me know what to do, and how much longer. lol going on 5 days. Steve I have pmed you about this, please reply asap, I pmed you over 3 hours ago, and still no response...
You can access your cpanel from your old host (statichost) using the direct IP Addy.

:-)

We have fixed cPanel and FTP access. All passwords had to be reset, so expect an email shortly with your new password. :)


Regards,

Steve McManus.

Although 'gone' I canny help but notice that this:

https://proton.statichost.co.uk:2087/

STILL isn't working - I make that 4 days and I now feel real bad for anyone else still waiting

If you are looking for a better host PM me - kick StaticHost out where they belong - any more excuses from them have now has got to be worthless

Just a question:
If you have your servers in your datacenter, then why is it taking so much time

It's not their DC. And I believe that they took information from LayeredTech. However, LT doesnt build serveer in The Planet anymore. And StaticHost server is located in LT's cages in Savvis now. It's so slow to resolve problem because they cannot access the server, meanwhile they are in the UK. And even they are in the US, they cannot either cause it's LT server, not StaticHost server. So, it depends on how LT re-acts.

We have fixed cPanel and FTP access. All passwords had to be reset, so expect an email shortly with your new password. :)


Regards,

Steve McManus.

Never received the e-mail.

Please send it to Webmaster@AParadiseWeb.com
or PM it to me, or even better yet get it to me via msn or aim. ASAP Please

Thank you, awaiting your response.

Because I have more things to talk to you about also. Looking forward to talking to you.

AIM: AParadiseWeb
MSN: Webmaster@AParadiseWeb.com

We have fixed cPanel and FTP access. All passwords had to be reset, so expect an email shortly with your new password. :)


Regards,

Steve McManus.


anyone recived any emails?

nope, I did not, but whatever I mean what is another 48 hour wait anyways, its already been like 4-5 days wait, I am just hoping for it to be back within 48 hours. So that it will be under 168 hours downtime.

Although 'gone' I canny help but notice that this:

https://proton.statichost.co.uk:2087/

STILL isn't working - I make that 4 days and I now feel real bad for anyone else still waiting

If you are looking for a better host PM me - kick StaticHost out where they belong - any more excuses from them have now has got to be worthlessThat link works fine on my end. Why are you still posting in this thread? You have made it clear that you have found a new host, so you no longer need to post here. Thank you. :)


It's not their DC. And I believe that they took information from LayeredTech. However, LT doesnt build serveer in The Planet anymore. And StaticHost server is located in LT's cages in Savvis now. It's so slow to resolve problem because they cannot access the server, meanwhile they are in the UK. And even they are in the US, they cannot either cause it's LT server, not StaticHost server. So, it depends on how LT re-acts.That's correct. It's not our datacenter, we rent servers in The Planet and with Layered Tech, who are in Savvis. The Proton server is with Layered Tech.


We are still in the process of sending out emails containing your new passwords. :)


Regards,

Steve McManus.

. It's so slow to resolve problem because they cannot access the server, meanwhile they are in the UK.

What gave you the idea that we are based only in the UK? I am the US head and Steve is the UK head...

Sure I can post here - people need to know how crap you are!

Sure I can post here - people need to know how crap you are!

get a life!

What gave you the idea that we are based only in the UK? I am the US head and Steve is the UK head...

Anthony, you should be better to fix your server, not going here to ask me like that. It's just showed on your website that StaticHost was founded in the UK. And I dont care if you are in the UK or the US. I am just trying to explain to your customers, that you cannot do anything without LT tech. Do you agree with me that even you are in the US, you cannot access server directly?

That's right, we don't have physical access to the server, only Layered Tech do. While we were awaiting the OS reload, we were in Layered Tech's mercy. :)


Regards,

Steve McManus.

Sure I can post here - people need to know how crap you are!

If you're thinking you can make StaticHost look bad, you just got another think coming. On the contrary, I'd say you'd better stop posting bullshi*t cos it just shows what kind of a crappy client you can be just because of an issue that wasn't the host's error but that of their data center.

So if I were a host or any other hosts out there just read the crap you've posted here, I'll make it a point to make sure I never offer or sell hosting to you int he future.

Secondly, do save your face and leave because, obviously you've moved to another host and you're neither constructively contributing to this thread nor helping out, take the hint bud from everyone else who have replied to you and move on!

Last but not least, there are NGOs (Non Governmental Organizations) and Aid Organizations that are some of StaticHost's clients, I can assure you that their needs during the downtime were much more essential and greater since they've got daily logistics and operations teams depending on their workspaces via statichost and as someone mentioned earlier on are all networked via the US, UK and Asia. Did you 'lillybet' see any of them complaining (apart from praying and wishing StaticHost a rapid recovery of their web services)? Never!

As bulldog5046,posted in reply to the crappy comment by you lillybet - "Get a life" I second his reply.

Lilly has been annoying me right from her first post here, sure none of us like this huge downtime but it's not even StaticHost's fault in the first place, you're just making a fool out of yourself lilly, I just hope none of your customers read your posts here, it will scare them off right away... Didn't your parents teach you any manners?

I'm just glad everything is up again and I hope StaticHost will survive all of this and continue to be the great host they have always been.

Oh and btw Anth it says this right on your front page: "We are a UK based company and welcome clients from around the world." might wanna change that since you said you are also based in the USA. :classic2:

Well, the site needs to be updated anyways due to the fact that the location of the servers is wrong and there is no reseller account area, I will have to do that tonight.

My Account is working fine, apart from eXtreme phpBB, says 'cannot find sessions table'. Also http://forums.statichost.co.uk http://proton.statichost.co.uk and http://helpdesk.statichost.co.uk do not resolve for me. :(


Although 'gone' I canny help but notice that this:

https://proton.statichost.co.uk:2087/

STILL isn't working - I make that 4 days and I now feel real bad for anyone else still waiting

If you are looking for a better host PM me - kick StaticHost out where they belong - any more excuses from them have now has got to be worthless
If you want to access cPanel and https://proton.statichost.co.uk:2083/ does not resolve, then use https://your account url:2083/, remember to replace 'your account url' with the web address to your account. For example, mine would be https://www.gt4zone.ath.cx:2083/ ;)

anyone recived any emails?
I still haven't receved any emails yet. :(

If you're thinking you can make StaticHost look bad, you just got another think coming. On the contrary, I'd say you'd better stop posting bullshi*t cos it just shows what kind of a crappy client you can be just because of an issue that wasn't the host's error but that of their data center.

So if I were a host or any other hosts out there just read the crap you've posted here, I'll make it a point to make sure I never offer or sell hosting to you int he future.

Secondly, do save your face and leave because, obviously you've moved to another host and you're neither constructively contributing to this thread nor helping out, take the hint bud from everyone else who have replied to you and move on!

Last but not least, there are NGOs (Non Governmental Organizations) and Aid Organizations that are some of StaticHost's clients, I can assure you that their needs during the downtime were much more essential and greater since they've got daily logistics and operations teams depending on their workspaces via statichost and as someone mentioned earlier on are all networked via the US, UK and Asia. Did you 'lillybet' see any of them complaining (apart from praying and wishing StaticHost a rapid recovery of their web services)? Never!

As bulldog5046,posted in reply to the crappy comment by you lillybet - "Get a life" I second his reply.

I'll send you my emails from my 34 clients if you like and from which I am still having to deal with - people need to be warned about hosts like statichost that permeate the web - they are better being driven out of business and exisiting clients can do themselves a favour by moving to an alternate host - thats my point and one that I am completely justified in making

I do not need to save face! -I like the one I have thanks as I was born with it and have to stick with it thru thick an thin even though it lets me down on occassion :bandit2:

I also don't think I'd buy hosting from you anyway as I don't like your attitude - how long have you been in business - the maxim the customer is always right is still true {even when they are wrong!} - I object to being lied and misled too and I think thats a legitimate point to alert others to

Plus its a free world :classic2: so I am entitled to my points as you are to yours!

Lilly has been annoying me right from her first post here, sure none of us like this huge downtime but it's not even StaticHost's fault in the first place, you're just making a fool out of yourself lilly, I just hope none of your customers read your posts here, it will scare them off right away... Didn't your parents teach you any manners?

I'm just glad everything is up again and I hope StaticHost will survive all of this and continue to be the great host they have always been.

Oh and btw Anth it says this right on your front page: "We are a UK based company and welcome clients from around the world." might wanna change that since you said you are also based in the USA. :classic2:

Yes my parents did! - thank you very much -as they did in telling the truth as you see it -my father spent 6 years fighting in WW2 to allow me the freedom you and others seem to object me using- there is nothing foolish in expressing a legitmate point of view - if you object to that I believe the state of China can accomodate you - since you really know nothing about my parents I suggest you keep your trap firmly shut - do not try to indulge your immature rantings by making any reference to something {i.e my parents} you have no part in expressing a view upon :shame:

Yes my parent did thank you very much as they did in telling the truth as you see it -my father spent 6 years fighting in WW2 to allow me the freedom you and others seem to object me using- there is nothing foolish in expressing a legitmate point of view - if you object to that I believe the state of China can accomodate you

Well, I think there are a few flaws with this view. First, this is a private forum I believe, not a public one, so your right to free speech does not technically apply here since the moderators will certainly censor anyone who is out of control. Secondly, your opinions are subject to libel laws so if you are simply expressing your emotional outpouring you should probably be very careful when you wilfully post derogatory statements. Lastly, the foolish part is not the act of expressing your opinion but rather the content of the message that you choose to express. Anyway, I think what others were doing was not telling you that you had no right to speak, they were saying that your incessant whining and bickering made them all a little glum. :)

Well I object to anyone bringing in issues about my parents - simply as that matey!

Since I have evidence - bring on the libel I say!

If I make you [others] glum times that by how my 34 clients feel - and then try {guessing} how many others feel glum! - its a non-contest pal! The referee stopped the fight in the 1st round.

Plus gawd knows how many people are still TOTALLY in the dark about what happened to their site - I completely stumbled over this forum by chance - I see nothing on statichosts site aknowledging anything about this - do you?

I must say lillybet i went from feeling sorry for you to feeling no pity at all. The more i read your posts here,the more i am convinced you brought it on yourself.
Let me ask you this! How cheap did you get your package from Statichost and how much have you charged your clients? If you have a client base then shouldn't you have paid much more for your package from a large reputable company like an ISP?

I take it that your clients blame you (so they should), and you don't like that so are quite happy to run your abusive campaign here against Statichost. But what I can't understand is this!
It's obvious that statichost couldn't control the actions of another party (just like yourself) and yet you have no sympathy because of that fact. Would it also then be fair to assume that your clients should run an abusive campaign again you? I see no difference whatsoever! If there is explain it to me.

Private forums and libel on a public domain???? Are we all singing from the same hymn book :-) :-)

I did not say anything about your parents, that was merely a figure of speech/writing.
I'm sure you already knew that but you just had to complain about something that wasn't right about what I said about you, that didn't leave you much more than this figure of speech/writing that you misinterpreted.
Your family isn't the issue here, StaticHost isn't the issue here, YOU are the one with issues, please don't take it out on others.
Just stick with what you said before, you made your point, leave like you said (promised) and get on with your life.

Dunno:

1. Not looking for sympathy from anyone - its a toe in the water of hosting for me and fingers burnt - certainly nothing you/anyone can say will really damage or upset me to be frank - I am trying to stick up for my {ill] informed clients and those who know f~ck all what is going on with StaticHost.
2. Thats between me and my clients - I would no more tell you that than I would ask you your inside leg measurement! I do take responsibilty for my clients - thats why i refunded them and or offered them alt host over 2 days ago and/or told them what I knew when I knew it - thats a bit of a counterpoint to statichost
3. Its abusive to be lied to and misled is it? - hmm strange world we inhabit then?
4. The only one I am 'taking it on' is statichost - you are free to defend them if you like - the 'facts' are that if I had not stumbled on this forum I would have know f~ck all for 4+ days - statichost controlled the issue of information between themselves and their clients - I knew who my 34 clients where and kept them informed - why was I left in the dark and had to blunder here to find out anything? Sure my clients have had a go at me - least I would expect and I take it on the chin and deal with it {see above} - will I loose/lost clients - yes -have I lost money - yes -will I go out of business - maybe more likely yes

After the sycophantic cheering by some in this forum for a failed host like statichost I do not think I want to bother with this type of business

Burn3R

Frankly the minute you even mentioned my parents means you will continue to get complete short shrift from me - figure of speech/writing or not -apologise like an adult -otherwise f~uck off

FWS moderators - don't you think it's time to step it and sort this one out, it's never too late and just get this lilly to take her bag of complaints somewhere else or on another thread.


Seriously I and am sure many others on this thread are getting sick of all this no-good whining. I understand everyone in indeed entitled to his/her own opion, but this has just gone too far. First lilly moves to another host, fine! then she comes back and keeps whining - ok, the she says (promises rather) that she won't whine, then she keeps coming back to whine.

FWS mods, stop this nonsense, and let the others who are still StaticHost clients, continue with their updates and troubleshooting via this thread.

Thank you.

PS: If you find something defamatory or offensive in any of my posts in this thread lilly, please, by all means come and SUE me!

For now, I'm closing this thread. Will see what Peo wants to do.

My question still hasn't been aswered but you did a good job of 'skirting' around it.
I have no interest in how much you charge and the question was merely rhetoric but I guess you knew that as it gave you an opportunity to evade the fundermental question of 'why did you go with a cheap hosting company when you had a client base?'

Sure I can post here - people need to know how crap you are!
I must look up the word abusive.

Listen I am not defending Statichost, I simply wanted to know the difference between you and them. There are plenty of websites out there which are full of complaints about resellers. Most because the companies they use are cheap budget hosting ones.
Are you also at fault?