LytenHost.Com Server Down

[AbuKing]

I am unable to access Lytenhost.com and my website http://www.freeware-alternative.uni.cc/ , these are my best ever traffic days and they are down :-((

[James]

Yes it's down.

Best

[Shadow Warrior]

They definitely seem to be down, I can't ping them and SiteUptime's (http://www.siteuptime.com/) QuickCheck show them to be down as well. How long have they been down for?

[WL-Michael]

Hello guys,
We're having a network issue that is being worked on at the current moment. This will be resolved and corrected as soon as possible. Thanks for your patience.

[NetCafe]

Network issue is common. Patience pays.

[Dub]

Network issue is common. Patience pays.

Truly spoken NetCafe. But network issues can also be common if the DC or server Provider is not a very stable one.

eRudNet

[NetConEdge]

Seems to be a serious issue or a bad network/data center .....

[NetCafe]

Which is why the upstream provider is very important, as suggested.

[AbuKing]

But How much time will it take any estimates, I am suffering huge revenue loses, My BAD Time, it all happened at the wrong time.

[WL-Michael]

But How much time will it take any estimates, I am suffering huge revenue loses, My BAD Time, it all happened at the wrong time.
Yes, this is always as it seems to come around isnt it? Sales were doing best ever then this happens with the datacenter and network. Therefore, we are moving to a more stable provider with a stable network. Please be patient with this small transition. This is our first major problem and with our dedication it should be our last.

If anyone needs to contact me I can be contacted personally at mdurai@gmail.com or AIM: xxcrunkonexx

Once again, I apologize for this inconvenience.
-Michael

[IPAIDYOU]

I am your paid user. Your server has been down for so long time but I even not got a notice email.
This is your service ?
------------
Money is gone.....................................

[Jan]

There are some big datacentres having issues now. Who are you with Michael?

[Shadow Warrior]

He appears to be with Tulip Systems (http://ts-host.com/) using Cogent bandwidth.

[AbuKing]

He appears to be with Tulip Systems (http://ts-host.com/) using Cogent bandwidth.

Are they bad (http://ts-host.com), I was told they are shifthing DataCenters, Can anybody suggest how much time it can take, they told it will take 24-48 Hours, can it be much more.

[Jan]

This thread may shed some light :) http://www.webhostingtalk.com/showthread.php?s=&threadid=454212

[AbuKing]

How can I know which sites are hosted on a particular server.

[WL-Michael]

Are they bad (http://ts-host.com), I was told they are shifthing DataCenters, Can anybody suggest how much time it can take, they told it will take 24-48 Hours, can it be much more.
Hello Deepesh,
Tulip was a great company and had good service. But as for this issue that we are going thru with them we've decided to move to another provider, this is what is going to take 24-48 hours to complete. Our hands are tied in this situation because we arent physically able to set-up the new boxes, connection etc etc. As soon as the new servers are online you will be notified immediately, the only thing to do in this situation is have a little bit of patience even with it being hard to do at the moment. I'm eager to work, answer support tickets, use live support and help LH in anyway I can like I've always done. Also, I agree, this situation really sucks big time.


I am your paid user. Your server has been down for so long time but I even not got a notice email.
This is your service ?
------------
Money is gone.....................................
Hello,
I'm not sure what domain you had with us, but rest assured that your investment is not gone. As soon as we're back online, you're back online and you can expect to receive an even better level of service than you were receiving before.

[JewlzK]

Best of luck Michael and speedy recovery from the downtime.

[AbuKing]

"Michael", I would like that you use Yahoo for support.

[WL-Michael]

Best of luck Michael and speedy recovery from the downtime.
Thanks :-)


"Michael", I would like that you use Yahoo for support.
I can be contacted personally on Yahoo! using the screenname xxcrunkonexx although I dont use Yahoo! messenger much I will stay online for a few days so that you can reach me.

Have a good night guys.

[AbuKing]

I can be contacted personally on Yahoo! using the screenname xxcrunkonexx although I dont use Yahoo! messenger much I will stay online for a few days so that you can reach me.
I had added you too yahoo and you had not accepted the invite after 16 hrs. also, when will servers come back your downtime is causing me 200$ +/Daily in just advertising revenue and let aside the sales of my softwares.

[WL-Michael]

Hello,
Sorry. Personal requirements have kept me offline for about a day. I will log onto Yahoo! now.

[WL-Michael]

Hey guys,
All of our clients should have gotten an email explaining the new status. All accounts should be recreated tonight and you should be emailed.

Thanks for your patience!

[micko_escalade]

So guys, for us who were down for couple of days,
what do you ask host to give you in return?

[James]

You should be entitled to some kind of refund or partial refund in reference to your host's Service Level Agreement if there is one.

But this matter should be between you and your host, not the whole world wide web.

Best

[micko_escalade]

Thanx for the reply JLHost!
no offense, but some things that you never dealt with you have to ask others, should I start PM everybody here?
or maybe you know how to act in any situation?

[James]

No offense taken :)

In fact I take the last statement back, Lytenhost does not have a user to user forum.

Sorry.

[micko_escalade]

No problem, I'm glad we're on the same page :wink2:

[AbuKing]

Hello LytenHost Clients,

We've finally gotten the new server details and we are setting it up as you read this email (3:05
PM EST). Once this new server is setup you will receive another email that things are ready
and you should be able to use your old login details to login.

Data: Sadly, the old server network deleted all of our data including the LytenHost website and
configuration files. Gladly, we have a backup of the LytenHost website and data, therefore we
may recreate your accounts. Please feel free to send question Tulip Systems
http://www.ts-host.com about your data. We've been informed that its been deleted. If you'd
like to see the email that they sent us please ask for it.

Future: Please look forward to nothing but better things coming up. We love our clients very
much and have alot of making up to do. I'd also like to thank everyone personally for the
patience that they gave us!

Thanks for your time.
Sincerely,
Michael Copeland
LytenHost Sales and Support

Does that mean that, I can loose changes to my site that I performed after Lytenhost
took their last backup. :-(

Also, Now when this type of ---- happens, aren't Hosting companies responsible for this, what about th 99.9% uptime gurantee, and in return you got your $5 back for revenue loss of thousands of dollars, BTW I am thiking why not pay yahoo $8 (With 1 GB Space, and 200 GB B/W) to get reliable hosting, Prior to this I was with StaticHost and a major downtime happend.

[TJR Networks]

Also, Now when this type of ---- happens, aren't Hosting companies responsible for this, what about th 99.9% uptime gurantee, and in return you got your $5 back for revenue loss of thousands of dollars, BTW I am thiking why not pay yahoo $8 (With 1 GB Space, and 200 GB B/W) to get reliable hosting, Prior to this I was with StaticHost and a major downtime happend.
The answer will be in your host's Terms of Service. Normally you can't hold your host responsible for loses that you incur due to downtime. If you are really loosing thousands of dollars then it is important to make sure you have your own backup solutions such as an alternative server to divert customers to if your primary server goes down etc. :)

[AbuKing]

"host's Terms of Service" - I dont think I was presented with one, I understand that this sort of things do happen, but I am asking then what is the meaning of 99.9% uptime gurantee just your $5 back, Yeah, and about the backup server thats true but the problem is that DNS propogation takes 48 Hrs., I do have another account with Avid but it has a very old backup. TJR you website's main FOCUS is the text 99.9% Uptime Gurantee, and if it does fail what you will do, Show your customers "host's Terms of Service" and there one month hosting fee back :-)), I am asking why should't we pay $8 to yahoo for peace of mind.

One more thing specific to "TJR Networks", Why pay you more money then Yahoo's hosting (According to you ur biggest package which is higher priced then yahoo's but small in features then the yahoo one) when you are telling us in the forum that if you fail 99.9% Gurantee you will show us your "host's Terms of Service" :shame:

[TJR Networks]

I think you have misinterpreted my post AbuKing. You will need to consult your host to find out exactly what their terms of services say, but we offer our customers an additional three months of hosting if uptime falls below 99.9% for a single month. We pride ourselves on having exceptionally high uptime and you can view this year's uptime so far here (http://www.tjrnetworks.com/network/atlantic.php).

I'm not familiar with Yahoo!'s hosting services so I can't really comment. However, we offer our customers quality hosting at prices that provide good value. Everyone looks for different things in a host and that is why there is such a variation in services offered by hosts and such a wide price range.

[James]

For a couple of days of downtime, 3 days and +, you should definately be getting back your full month's payment, because 3 days of downtime is unacceptable at any host. It can only rarely happen. But refunds do depend on your host policies.

With regards to yahoo, if that is what would give you peace of mind, you should go for it.

Here's my assessment of the big plus points of Yahoo:

1: The sitebuilder for beginners. Their general interface is simple and easy to understand.
2: You are hosted by one of the biggest and recognized names on the internet. They are a large host.
3: Toll free number

My view of negatives:

1: Incompatibility and issues in installing certain scripts.
2: Lacking advanced features (such as htaccess, cronjobs)
3: Slow email support and generally, bad reviews seem to reflect on their support.

Other views on yahoo hosting:

http://www.webhostingtalk.com/showthread.php?s=&threadid=348704&highlight=yahoo+hosting

http://www.webhostingtalk.com/showthread.php?s=&threadid=286015&highlight=yahoo+hosting

http://www.webhostingtalk.com/showthread.php?s=&threadid=358401&highlight=yahoo+hosting

http://www.webhostingtalk.com/showthread.php?s=&threadid=360628&highlight=yahoo+hosting

Yahoo hosting is not bad at all, but it's not the best. One thing you must not do however is buy hosting and domain as a package. Having said that all three of their small business hosting plans come with a domain, so there's a catch. My view is that most beginners start with yahoo hosting and move out.

Best

[AbuKing]

OK, agreed, But Once Again, What water the 99.9% Uptime Gurantee HOLD, Isn't it just a marketing gimmick ?

[James]

99.9% Uptime with a relevant Service Level Agreement policy (or some sort) holds because it means that the business is clear about its policies if rarely they fail to meet the guarantee. Here's an extract from a SLA:


SERVICE LEVEL
Host endeavors to have network connectivity available for http access by third parties 99.9% of the time ("web site availability").

CREDITS
In the event that there is no web site availability, Host will credit the monthly service charge for the service as calculated below and as measured 24 hours a day in a calendar month. The maximum credit is not to exceed the monthly service charge for the affected month:

Web site availability credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%

In order for you to receive a credit on your account, you must request such credit within seven (7) business days after you experienced no web site availability so that we may check our stats and your stats. You must request credit by sending an electronic mail message to our sales. For security, the body of this message must contain your domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by Host. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no web site availability.

If there is no policy presented on the website, it's good as a gimmick, yes. Then the host can choose what they want to do. And yes it has to be on the website.

Best

[AbuKing]

I was expecting these type of answers because afterall you all are the people who are using these gimmicks, I would like all of you to read these articles to clarify my points http://whreviews.com/the-money-back-guarantee.htm

[James]

What you have linked to has nothing to do with uptime guarantee, you have linked to a "money back guarantee" which is about getting your money back within a web host's X days money back guarantee.

http://whreviews.com/the-uptime-guarantee.htm

This was probably what you meant. I'm not sure what written there disapproves anything I have said. Or are you raising your point about your revenue losses from the down time? (as you mentioned earlier in the thread)

I did not include that in my posts. Because hosts are not responsible for your revenue losses from the dowtimes. That is unfortunate for you, but it is too risky for hosts to cover that in the SLA. If you have been stung bad once, move to a more reliable provider.

Best

[TJR Networks]

The most important thing to look at is the host's track record. If they have had 90% uptime over the last couple of months then you shouldn't get your hopes up that it will be 99.9% the month you sign up. However, if the host has had 99.95% uptime for the last six months then it is a good indication that they will be able to stick to their promise. I suppose you could say that an uptime guarantee is a marketing gimmick but it gives you a basis for demanding a refund etc if it falls below the guaranteed level. At least you have some sort of minimum expectation that the host agrees with.

In extreme cases where your site is down for days on end, then yes, a full refund would be what I would expect. However, once again it really comes down to your host's TOS. Always make sure you read them and fully understand them before ordering. The same goes for anything really, whether it is a software license agreement or the terms and conditions associated with your bank account. :)

[AbuKing]

Hey Mr. Michael, Why are you not responding to my IM even when you are online.

[uca]

Hi, all,i am a paid user for lytenhost.com too. Sadly, they are not ready yet now, before their down, i was so satisefied with them(including their fast support), we are patient for waiting for almost a week, but still keeping waiting here, i just want to ask someone: "can i still trust them and stay with them?" i just thinking about maybe i should move to another host, you know, before their downtime, they are really good one!
???... :confused4 :confused4 :rolleyes2 :confused4

[JewlzK]

Give them a chance I'm sure this is a one time thing. If they have fast support and provide great service why jump ship so soon? I'm sure they will be fine.

[uca]

thanks all, and i want to give them one more chance, because they were really good before. but, i am little worry about my php data, those are my hard work, i hope they are not delete them all, if so, i will crying for...but, just cry... some html files i backed up already, still sadly for my data.
how can we keep trusting? they are very honest before...

[NetCafe]

uca, sometimes the ball is not in your court. Question main is can you afford to lose all your data and move on?

[uca]

If they lost all of my data, i can do nothing because the data all gone already...so, if it's true, i have no ideal for that, maybe i will open my eyes as widely as i can when i finding a host next time :::8_8::: BTW,"netcafe", your web can't access? :bandit2:

[uca]

:eek2: Hello LytenHost Clients,

After hours of hard coding, work and configuring things we are proud to say that
your websites
are awaiting your code publishing! We are so pleased and proud to have patient
loyal clients
like you and we hope to have clients like you for years to come.

We are known as a very stable host and we will remain that for all of our time.
We're not going
to let one little downfall tear what we've created down. We've been going strong
since
October of last year and we're not looking back. If you have any problems please
feel free to
email me personally at this email address ( mdurai@gmail.com ).

I have a few announcements to make. We're going to employ a community forum but
first I'd
like to know what everyone thinks about this. Please drop me a link by replying
to this email
and let me know your thoughts on this. Secondly, we're thinking about how to pay
you the
client back for this small interruption of service. Third, we are hunting for a
suitable backup
service that we can contract with for future backup of our files, know of any?
If so, please drop
me a line so that I can check them out and hopefully make a motion.

Thanks again for all your patience guys!
Sincerely Yours,
Michael Copeland
LytenHost Sales and Support

:cool2: :cool2: :cool2: :cool2: :cool2:

HOPE THEY ARE BEST LUCK! LUCK FOR THEM,LUCK FOR ME! :classic2: :classic2: :classic2: :classic2:

[AbuKing]

Contacted, 20 Hrs. ago by using email, chatting and posting in this forum, still no reply :evil:

[WL-Michael]

Hello guys,
Sorry for the delay in my responses, but instead of alot of chatter I've been working non stop on the current situations. I'm really glad to say that all problems have been fixed and the only one that we currently have is a small cpanel bug that affects new accounts creation, but we're manually fixing it until they release the fix (Stable Updates as always).

Anyhow, we've also contracted with a backup service company that will be providing rsync backups to us and infact, we're actually backing up at the moment and numerous backups will be taken each day. This does not mean that you shouldnt take any backups, I do it with my personal site each day even though the host does it. Its good practice :)

We will be having a community forum shortly (ETA: 1-2 days) which will be ran on vBulletin. But to answer a post:


"host's Terms of Service" - I dont think I was presented with one.

You were presented with it at the time of signup, our old and new billing system both make you agree to it when you signed up for services, as for the uptime promise we didnt have any one in place at that time or the current time. But you can still count on our track record which was 100% uptime thru september via SiteUptime.

I look forward to seeing everyone on the new forum and forward to posting here once again now that I have time.

Thanks for your support guys!

[AbuKing]

BTW Mr. Michael What About Our Hard Work?

[WL-Michael]

BTW Mr. Michael What About Our Hard Work?
What do you mean hard work?

[RivaCom]

I think alot of people are looking past it all. When you sign up for a host, you should know about the uptime policy, TOS, where thier server is located, what the server is, if they oversell, etc etc. Everyone seems to be blaming them for something that happended out of thier hands, to my knowledge it was the DC who pulled the plug and spoiled all your hard work, I'm a paying customer for Lyten as well and I don't hold anything againest Michael or anyone else. Lyten had no warning of this event.

As for your hard work, I think everyone should take responsibility for thier own stuff, so you didn't make a backup? Thats no ones fault but your own. If you make 200 dollars a day or week, or even month, you should know enough to buy a backup service or system. I am a happy customer, it's sad that there was a long downtime, but if anyone even looked at Michael's sig, theres all the ways to contact him there. Not to mention him giving his personal contacts for you. So really I would like to see less people complaining and more people being happy that Michael offered fast support, as well as showing his concern for the problem. I have seen many more hosts just take off, not care, or even take thier time for less problems than michael has went though. Lyten is a great host and im glad to be hosted by them.

[uca]

I think alot of people are looking past it all. When you sign up for a host, you should know about the uptime policy, TOS, where thier server is located, what the server is, if they oversell, etc etc. Everyone seems to be blaming them for something that happended out of thier hands, to my knowledge it was the DC who pulled the plug and spoiled all your hard work, I'm a paying customer for Lyten as well and I don't hold anything againest Michael or anyone else. Lyten had no warning of this event.

As for your hard work, I think everyone should take responsibility for thier own stuff, so you didn't make a backup? Thats no ones fault but your own. If you make 200 dollars a day or week, or even month, you should know enough to buy a backup service or system. I am a happy customer, it's sad that there was a long downtime, but if anyone even looked at Michael's sig, theres all the ways to contact him there. Not to mention him giving his personal contacts for you. So really I would like to see less people complaining and more people being happy that Michael offered fast support, as well as showing his concern for the problem. I have seen many more hosts just take off, not care, or even take thier time for less problems than michael has went though. Lyten is a great host and im glad to be hosted by them.

:rolleyes2 I think everyone should backup their own stuff if they are so important, or they are not worth...
I am so glad they are back! oldman2

[WL-Michael]

I think alot of people are looking past it all. When you sign up for a host, you should know about the uptime policy, TOS, where thier server is located, what the server is, if they oversell, etc etc. Everyone seems to be blaming them for something that happended out of thier hands, to my knowledge it was the DC who pulled the plug and spoiled all your hard work, I'm a paying customer for Lyten as well and I don't hold anything againest Michael or anyone else. Lyten had no warning of this event.

As for your hard work, I think everyone should take responsibility for thier own stuff, so you didn't make a backup? Thats no ones fault but your own. If you make 200 dollars a day or week, or even month, you should know enough to buy a backup service or system. I am a happy customer, it's sad that there was a long downtime, but if anyone even looked at Michael's sig, theres all the ways to contact him there. Not to mention him giving his personal contacts for you. So really I would like to see less people complaining and more people being happy that Michael offered fast support, as well as showing his concern for the problem. I have seen many more hosts just take off, not care, or even take thier time for less problems than michael has went though. Lyten is a great host and im glad to be hosted by them.
Hey Riva,
Thanks for your post, its really appreciated and needed. It makes me feel good about all the hard work that I do day to day and strengthens my dedication to what I love.

[AbuKing]

I am not blaming anybody when it was just Downtime, I understand that its not in anybodys hands, But Now Michael has some responsibility as far as client data is concerned, now as far as backups are concerned, I am on a dialup I can't take huge backups daily, Now the thing which increases my frustation is lack of support I am getting my answers after 24 Hrs. in such a critical time, they are even not replying when online on AIM, My OLD host was having backup of my data (even now), I switched back to them, If backups by host company is not important why LytenHost is taking them now.

If you make 200 dollars a day or week, or even month, you should know enough to buy a backup service or system
I had just started (two days before downtime) to make that much amount of money, I had mentioned in my first post that these days were my best ever and it all just happened at the wrong time, Did you find any offensive post regarding LYTENHOST even when I was going to make huge amount of money and recognition. I have had downtime with StaticHost also (thats when LytenHost PMed me and I switched to them) but not such poor support and loss of data (StaticHost still have my old data), Now some of you may get prompt response from LytenHost but I am not (It may be attributed to TimeZone difference in my opinion) but still then 24 Hrs. is a lot more to blame for TimeZone Diff.

I WOULD LIKE EVERY HOST ON THIS THREAD TO REPLY, WHETHER THEY TAKE BACKUPS OF THEIR DATA OR THEIR CLIENTS ARE IN GOD'S HANDS.

[TJR Networks]

I am on a dialup I can't take huge backups daily,
Don't you have most of the static content on your computer anyway? The only other things you would need to back up would be databases which would typically be less than 5MB for most sites.

[James]

I have a few points here.

A reliable web host always has access to a recent backup. But it is just a common fact that clients are told that backups are their own responsibility. We web hosts don't want to be responsible for it, full stop.

Even though some of you have personal and emotional attachments to your host here, after about a week of downtime - I find the following statement by Lytenhost rather amusing. No offense.


We are known as a very stable host and we will remain that for all of our time.

Finally,


but if anyone even looked at Michael's sig, theres all the ways to contact him there.

Rivacom, how ridiculous is it that a client has to use a signature from a hosting forum to contact his web host?

Best of luck to everybody.

[RivaCom]

Well now that everyone has overlooked everything. As for his support, you should know lyten's support email, I was just mentioning if you didn't know lyten's ways of support. When signing up, Yahoo isn't listed as a support method, so there really shouldn't be any big fuss over him not responding to something he doesn't use as much or at all. Just another thing you need to take into consideration.

Next I see lyten as a affordable web solution, now he has some very low priced plans, but great deals off them. The host isn't requried, or shouldn't be expected to backup anything but his own data, which he did. The user should know this and backup his own work as much as he wants. Now I hate to be harsh, but if your running a business and use a 56k, you might want to rethink your investment. Alternative would be to purchase a backup or service to do it for you. That way your not sitting on dialup downloading files. Although I'm sure a DB or even cpanel could be downloaded overnight.

Again your complaining they aren't stable, but it wasn't something they did wrong. As i stated the DC took it off, made a mistake, loss the data, and lyten decided to move because of it. Nothing he could of done would of made the wait any faster, he did as much as he could to get an even better service for his customers.

[AbuKing]

When signing up, Yahoo isn't listed as a support method, so there really shouldn't be any big fuss over him not responding to something he doesn't use as much or at all. Just another thing you need to take into consideration.
I am talking about Email support and AIM support. :shame:

Now I hate to be harsh, but if your running a business and use a 56k, you might want to rethink your investment. Alternative would be to purchase a backup or service to do it for you. That way your not sitting on dialup downloading files.
Can't help it buddy that's the ONLY available option in my town, and it cost a ton. :tired2:

Again your complaining they aren't stable, but it wasn't something they did wrong. As i stated the DC took it off, made a mistake, loss the data, and lyten decided to move because of it. Nothing he could of done would of made the wait any faster, he did as much as he could to get an even better service for his customers.
Then, again I told you its not the downtime that pissed me, Statichost had sevral hours of downtime yesterday only, but HE WAS THERE TO INFORM ME WITH UPDATES REGURARLY :classic2: , When the downtime was for over one hour he said that he is sorry and will make one month hosting free for just an hour of downtime, and compare this to LYTENHOST, He says Happy Coding :-), Also, leave aside the refund for downtime he is now asking for MOREMONEY, i had already filed a refund via Paypal and still no reply from him. My second host pivotalwebhosting is down from around 4-5 days (my bad times) I had not to utter a word and my $1 :-) was refunded, now the thing here is not the money but the gesture and how do you value your customers. LYTENHOST can never provide the one-to-one feeling and sense of security that StaticHost has provided, My last word be DON'T GO FOR LYTENHOST, LET's SEE WHAT LYTENHOST REPLY AND I WILL TRY TO GET RESPONSES OF ALL THE HOSTS ( I THINK 51 DOMAINS)
HOSTED BY HIM.

[A1Owner]

Abuking u made ur point dude i think its time to let it go , if they are not refunding ur money now than ur posting wont effect it even a bit , and find a better host and its not about luck all the time but luck does play major role , u can find suitable hosting . Try tree-host.com they have higher plans but atleast stable . or try lunarpages.com

Good luck. And i think its time for moderators to close this non ending argument.

[WL-Michael]

Listen,
I'm really tired of you bashing me for things that are your fault. You FULLY agreed to the terms of service before you signed up, we did not offer any type of backup service and your sql file was very small so I dont see what you are talking about on the file size of that file or your html/php files. These can be downloaded via 56k or even 28.8k within minutes, easily.

As for your account, it was past due and yes, we seeked payment on the account. We offered all of our users compensation for the downtime in a form other than money or free months of hosting.

As for the notifications, we sent NUMEROUS emails, and if I recall correctly your mailz**@sanch-somedomain.com bounce each and everytime even when you tried to upgrade your account. If you dont recall this we have emails from you and our replys as well as the bounce emails. I told you to change to a better provider as if we needed to contact you that is all we had on file. If you upgraded good, if not then you should have took my advice. But we did send NUMEROUS emails updating ALL clients of the current situations.

As for Instant message support, I answered all AIM requests and I believe that you contacted me once on aim as well. So I'm not sure how you could have not contacted me when I was online about 20 hours straight working on things with AIM standing by - Connected.
As for the email support, when the server that the domain lytenhost.com is residing on goes down dont you think that the email isnt being received? It isnt. Thats why I provided ALL my PERSONAL contact information on this message board where you created this post instead of contacting me directly like a serious responsible person, if you did that at least I would have had a better time getting back to you faster than browsing this site then running over this post.

I dont mean for any of my words to be harsh, but you must understand that I did everything that I could in MY POWER to correct this situation and you still seem to point the finger where it should not be directed. If you want to point it anywhere point it at Tulip Systems and the mouse button that you clicked when you ignored the text on our pages.

As for your comment "DON'T GO FOR LYTENHOST, LET's SEE WHAT LYTENHOST REPLY AND I WILL TRY TO GET RESPONSES OF ALL THE HOSTS ( I THINK 51 DOMAINS)
HOSTED BY HIM." I can have some of these clients post here or better yet check our track record. We didnt get the good responses that we have by being a bad host.

May you have a good day.