StackedTech.com down?

[Richard]

I've had a reseller account with them for a few weeks now. and other than the slight 5 min downtimes once every week, this is my first major problem. There whole webserver is down it seems. I cannot get onto there site or mine.

It's been down for well over 6 hours now. And i'm getting pissed. Does anyone have any news on them or can anyone from Stacked Tech comment on the downtime?

Thanks,
MovingObject

[Craig]

Hi

They havent contacted us regards to this, we lease the server to the owners of stackedtec & since hes not on MSN I will look into this for you now.

[Richard]

Thanks Craig.

[Craig]

Thanks Craig.

Hi

ok, should all be fine now, next time its best to contact stackedtec direct. :classic2:.

Craig

[Richard]

Hi

ok, should all be fine now, next time its best to contact stackedtec direct. :classic2:.

Craig

I tryed... Many times...

And thanks.

EDIT: Nope. Still down :S

[Richard]

Its online: http://www.dnsstuff.com/tools/ping.ch?ip=72.36.232.82

Just give it a few minutes.


I've given it 40 mins... and it's still not working

[Richard]

Well... after an 8 hour downtime (and still counting) and no reponce from anyone at stackedtech it looks like i may have to move :S I've already lost 2 potentual customers and a customer on my high end hosting plan is requesting a refund.

And all this has happened twice now... I moved to stackedtech to avoid these downtimes and no responce from there support department, but it seems i was fooled...

[Richard]

Update:

After 9 hours. The hosting is FINALY back up...

EDIT: Nope... down again... And even when they where up, the SQL servers where down.

[James]

You probably need a new provider for a fresh start.

EDIT: My mistake, it's a reseller account.

[Richard]

Well. It's now been 12 hours and everything is Still down. 3 hours ago they tould be that this kind of stuff happens and they would be up in 1 hours...

[hottweelz]

That's just horrible. As a reference point, DNSstuff.com only works for the sake of the NIC being on.... services are probably off. If no one is contacting you and you have no way of knowing whats going on, I suggest moving forward in life.

**Edit... it seems Apache is down, perhaps others... but you DO indeed have access to http://stackedtech.com:2086

[Richard]

That's just horrible. As a reference point, DNSstuff.com only works for the sake of the NIC being on.... services are probably off. If no one is contacting you and you have no way of knowing whats going on, I suggest moving forward in life.

**Edit... it seems Apache is down, perhaps others... but you DO indeed have access to http://stackedtech.com:2086


Yeah, cpanel has just be activated (didant work an hour ago)

[Craig]

Yeah, cpanel has just be activated (didant work an hour ago)

Hi

I cant say much as its not up to me but the problem has now been sorted & its all coming online again, it was due to a httpd flood. If you have any other issues please contact your provider.

[Richard]

Hi

I cant say much as its not up to me but the problem has now been sorted & its all coming online again, it was due to a httpd flood. If you have any other issues please contact your provider.

Thanks craig. But the fact that it took them 14 hours to sort it out scares me.

[Nightowl2o1]

Still Down And im jsut starting to host people not good outage report for feb is showing 5 outages and this is all from today http://www.siteuptime.com/statistics.php?Id=29102&UserId=43423

[Craig]

UPDATE:

This issue is server flooded with SYN ACK packets per port 80 (httpd), this is inbound attacks. At the moment we have httpd port 80 stopped so apache is down even though the server is up (you can access cPanel & WHM). I now have 2 tecs on this for the owner. Please note, am not sure how long it will take but I will update you. Also can you please stop IM'ing me, am not the owner, I just sell the server to the owner, you will need to contact stackedtec if you have any questions.

[Richard]

UPDATE:

This issue is server flooded with SYN ACK packets per port 80 (httpd), this is inbound attacks. At the moment we have httpd port 80 stopped so apache is down even though the server is up (you can access cPanel & WHM). I now have 2 tecs on this for the owner. Please note, am not sure how long it will take but I will update you. Also can you please stop IM'ing me, am not the owner, I just sell the server to the owner, you will need to contact stackedtec if you have any questions.

But we cannot contact them. They send a ----ty email on the first go, and then ignore you on the second. I've been tould it was a hacker and someone else tould be its a hardware problem. There support is ----!

[Craig]

But we cannot contact them. They send a ----ty email on the first go, and then ignore you on the second. I've been tould it was a hacker and someone else tould be its a hardware problem. There support is ----!

eMail is now working, its just http that is down. The owner will be online very soon & I will be talking to him. Am sure he will answer all your emails.

[hottweelz]

I've been through this guys, it's HELL to say the least, it can take hours just to determine that it's an attack, you first have to get in the box.

You're in good hands if Craig is watching over it. Just remember the owner is Stackedtech and Craig is the server host.

I've been there too it's not fun. Craig if you need any assistance from me or any Charger Technologies Rep, let me know, we'll help you out.

[Craig]

I've been through this guys, it's HELL to say the least, it can take hours just to determine that it's an attack, you first have to get in the box.

You're in good hands if Craig is watching over it. Just remember the owner is Stackedtech and Craig is the server host.

I've been there too it's not fun. Craig if you need any assistance from me or any Charger Technologies Rep, let me know, we'll help you out.

Hi

Thanks HW, your support is very appreciated :-).

[Richard]

Any idears on when the http port will be up and running? because if it's a simple http flooding problem you should just ban the ip and restart the service. Im asking here because no one from stackedtech is responding to my MSN messages or emails.

[Craig]

Any idears on when the http port will be up and running? because if it's a simple http flooding problem you should just ban the ip and restart the service. Im asking here because no one from stackedtech is responding to my MSN messages or emails.

Hi

Its not as simple as that.

[Richard]

Our server has been "dosed"
It is under full re-construction. Sorry for the downtime. We may offer some
discount of next months payment.

Thanks,
AlexWell... They changed there story 3 times now... But at least this is something. Webservers are back online... but the SQL servers are not.

EDIT: My reply


Thanks for the info. But an 18 hour+ downtime is really bad. I can't belive this problem was not sorted sooner. I joined stackedtech because you said you had the latest DoS protection (as many of my former hosts went down due to this kind of occurance) if they can DoS your site like this once, they can do it again.

As an 18+ downtime puts your current monthly uptime to 92% (and don't give me your uptime page, that checks by pinging your server, and your servers IP was active all the way though. So it's useless) i will be expecting a reduction on next months payment, or totaly free all together. It is unacceptable that it took this long.

Regards,
*my name*

[amfr]

I know Stacked Tech's owner very well and I can tell you that he is wokring as hard as he can to get this problem fixed. I too have a website on this server that has been down, but I think everyone should ride out the storm and I am sure that the server wil be up shortly.

[ingfina]

Still Down And im jsut starting to host people not good outage report for feb is showing 5 outages and this is all from today http://www.siteuptime.com/statistics.php?Id=29102&UserId=43423
They took down their monitoring? Nothing shows up on that page....

[Craig]

Mods, please close the thread, this has now been sorted.