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All users can go on IRC to: irc.kgone.com The channel is #SHIS

Yes, everything is all up. Please wait for the e-mail of your new password, or use the password - reset tool by selecting cancel when signing into the cPanel.

The server is back up, through the IP at: 72.36.166.194 Use http://72.36.166.194/~username to gain access to your site at this time. The domains should be useable by tommarow. This is the end of the downtime, thank you to everyone that has stayed. Just so everyone knows: 1 - I have...

We can not use anything until Layered Tech turns back on the server, so we are still in the hands of Layered Tech. Rest assured, as soon as they turn this back on, we will be going straight to backup things, and then the stuff will be moved to a new server. Steve should update everyone...

We are looking for other companies to host the server with, we are really looking into it so that the same problems do not arrise. We will be up within the next week, and there will be no downtime.

I am sad to announce at this time that it looks like this downtime is not to soon end. This does not mean that we are shutting down, it just means that it may be a few more days until it goes back up. We are working through our options at this time, the outlook because of the quality of LT's...

Well, the site needs to be updated anyways due to the fact that the location of the servers is wrong and there is no reseller account area, I will have to do that tonight.

What gave you the idea that we are based only in the UK? I am the US head and Steve is the UK head...

It's working fine on most of my personal acounts, except for a few. I would try going into your cPanel's mySQL area and then repairing the database to start :)

We have updated the client base upon when we find out things, and we have tried our best to keep everyone happy. If you feel that this wasn't the case, then you can proceed from there. As we said earlier, we appologize for the downtime.

Why would we stop the plans that we had before this all happened? Once it's fixed, we can only move onward.

Just so you all know, it's back up and running. Sorry for the downtime! Note - Only HTTP is up, the databases & cPanel access will resume momentarily.

We are not doomed. Many hosting companies experiece something like this once, and most of the time they will stop business. We have no plans to stop business and we are going to continue to expand.

Exactly what good would a petition do anyways?

Use one of my addresses to contact me if you feel that this is what you want.

Thanks for thinking of everyone. We are trying our best, and at times it may not seem much to you guys, but we really are upset about this in our own eyes. I rest assured to you that you will never have this severe of a problem ever again, and that we will work to make sure that you can see...

I do like the idea for free templates, you buy them once and many users can use them.

I am guessing that he has given the guy hosting. It's not a game to you? :P

Yeah, I was thinking of something else, Steve pointed that out to me.

That is true. We are doing this as compensation, we are not required to. We have decided that the customers deserve a portion of their money back or sent to the next months bill. We feel that this is not a fair thing to have done to your sites, and we want to make sure that you all still...