About Lytenhost

**aqui_c** · March 2nd, 2006, 05:48

I purchased an account with Lytenhost.
Everything worked OK untill they blocked my account because I was using too much server resources. I can (perhaps) understand It. What I cannot understand is why they say that offer 24/7 support when actually they offer at most 2/7. They only reply to e-mail's in a determined period of day. I worte at 8 am (GMT-3) saying how can I do to at least be able to leave a message to my users. They answered too late, and I receive that message at 8am (1 day after!) And they didn't answered my question.
So, i wrote again, and i suppose i will get an answer at 8 am tomorrow... so 2 complete days of hosting where lost.

**Craig** · March 2nd, 2006, 05:55

You should ALWAYS read any hosts TOU. Am not saying LT host is a bad host because I know there not.

**JesseGraham** · March 2nd, 2006, 07:03

Yes I Agree!....

**Dini** · March 2nd, 2006, 07:12

Originally Posted by JesseGraham

Yes I Agree!....

You'r two cents... or maybe two dimes!

Even tought he might be suspended on legal basis, the hostmaster has the responsability to give them the support he claims to have (24/7) and at least give them a solution or some time to find another host.

sorry about my english, I'm a little sleepy

**James** · March 2nd, 2006, 08:36

Originally Posted by aqui_c

I purchased an account with Lytenhost.
Everything worked OK untill they blocked my account because I was using too much server resources. I can (perhaps) understand It. What I cannot understand is why they say that offer 24/7 support when actually they offer at most 2/7. They only reply to e-mail's in a determined period of day. I worte at 8 am (GMT-3) saying how can I do to at least be able to leave a message to my users. They answered too late, and I receive that message at 8am (1 day after!) And they didn't answered my question.
So, i wrote again, and i suppose i will get an answer at 8 am tomorrow... so 2 complete days of hosting where lost.

Are you surprised that your site would use such resources?

Does your site have anything/factors which should be causing such a load?

What was their full explanation and root cause of the problem? It's possible that it's not fault of your site, but that your site is being attacked on a small, kiddie scale.

**hottweelz** · March 2nd, 2006, 08:40

Is it suspended temporarily by them? Or did they boot you off completely?
Is it possible it's just a script that can be tweaked?

Certain scripts are just too intensive, I've had users experience it and a little googling around usually finds an upgrade/patch/or alternative to the faulty script.

**aqui_c** · March 2nd, 2006, 12:03

The excessive usage of server recurses could have been my fault. I really don't know. I was hosting some forums all together. That could be my problem.
But, I accept that they have blocked my account because I was violating some terms. What i cannot accept is that they leave me without answers for tooooooo long time!
this is what they told me

Hello,

Your website akiadult.com has been found to be in violation of our terms of service under the section of Resource Usage.

Your website has been generating more CPU,Memory and mySQL usage than normally allowed on our shared web services. Since you are being hosted on a shared web server we have to maintain a fairness level as what you do with your account can affect all other clients on this web server.

As of now we have suspended your web hosting account and you MUST contact us to have it unsuspended so that we can resolve this slight issue.

Thank you for your time and your cooperation.

Kind Regards,
LytenHost Abuse Team

I have already contacted them (2 days ago) but still is now answer to work towards a solution

**James** · March 3rd, 2006, 08:25

Originally Posted by aqui_c

The excessive usage of server recurses could have been my fault. I really don't know. I was hosting some forums all together. That could be my problem.
But, I accept that they have blocked my account because I was violating some terms. What i cannot accept is that they leave me without answers for tooooooo long time!
this is what they told me

I have already contacted them (2 days ago) but still is now answer to work towards a solution

Well I have to say, their explanation to you is pretty lame. There is no proof/reasons included.

It should explain the exact root source cause of the problem (if they are capable of detecting it!) and they should be helping you correct the problem if possible.

I sympathize with you at this point.

James

**talence** · March 3rd, 2006, 09:55

Originally Posted by James

Well I have to say, their explanation to you is pretty lame. There is no proof/reasons included.

It should explain the exact root source cause of the problem (if they are capable of detecting it!) and they should be helping you correct the problem if possible.

I sympathize with you at this point.

James

correct! i agreed with james. Its totally goes to the shared hosting owner, if he cant detect then the question comes that why he is running a shared hosting business.

Regards