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Thread: About Lytenhost

  1. March 2nd, 2006, 05:48 #1
    aqui_c
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    About Lytenhost

    I purchased an account with Lytenhost.
    Everything worked OK untill they blocked my account because I was using too much server resources. I can (perhaps) understand It. What I cannot understand is why they say that offer 24/7 support when actually they offer at most 2/7. They only reply to e-mail's in a determined period of day. I worte at 8 am (GMT-3) saying how can I do to at least be able to leave a message to my users. They answered too late, and I receive that message at 8am (1 day after!) And they didn't answered my question.
    So, i wrote again, and i suppose i will get an answer at 8 am tomorrow... so 2 complete days of hosting where lost.
  2. March 2nd, 2006, 05:55 #2
    Craig
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    You should ALWAYS read any hosts TOU. Am not saying LT host is a bad host because I know there not.

  3. March 2nd, 2006, 07:03 #3
    JesseGraham
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    Yes I Agree!....
    I currently do not have a signature... LOL!
  4. March 2nd, 2006, 07:12 #4
    Dini
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    Quote Originally Posted by JesseGraham
    Yes I Agree!....
    You'r two cents... or maybe two dimes!

    Even tought he might be suspended on legal basis, the hostmaster has the responsability to give them the support he claims to have (24/7) and at least give them a solution or some time to find another host.

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  5. March 2nd, 2006, 08:36 #5
    James
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    Quote Originally Posted by aqui_c
    I purchased an account with Lytenhost.
    Everything worked OK untill they blocked my account because I was using too much server resources. I can (perhaps) understand It. What I cannot understand is why they say that offer 24/7 support when actually they offer at most 2/7. They only reply to e-mail's in a determined period of day. I worte at 8 am (GMT-3) saying how can I do to at least be able to leave a message to my users. They answered too late, and I receive that message at 8am (1 day after!) And they didn't answered my question.
    So, i wrote again, and i suppose i will get an answer at 8 am tomorrow... so 2 complete days of hosting where lost.

    Are you surprised that your site would use such resources?

    Does your site have anything/factors which should be causing such a load?

    What was their full explanation and root cause of the problem? It's possible that it's not fault of your site, but that your site is being attacked on a small, kiddie scale.
    I am cooking up some projects...
  6. March 2nd, 2006, 08:40 #6
    hottweelz
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    Is it suspended temporarily by them? Or did they boot you off completely?
    Is it possible it's just a script that can be tweaked?

    Certain scripts are just too intensive, I've had users experience it and a little googling around usually finds an upgrade/patch/or alternative to the faulty script.
  7. March 2nd, 2006, 12:03 #7
    aqui_c
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    The excessive usage of server recurses could have been my fault. I really don't know. I was hosting some forums all together. That could be my problem.
    But, I accept that they have blocked my account because I was violating some terms. What i cannot accept is that they leave me without answers for tooooooo long time!
    this is what they told me
    Hello,

    Your website akiadult.com has been found to be in violation of our terms of service under the section of Resource Usage.

    Your website has been generating more CPU,Memory and mySQL usage than normally allowed on our shared web services. Since you are being hosted on a shared web server we have to maintain a fairness level as what you do with your account can affect all other clients on this web server.

    As of now we have suspended your web hosting account and you MUST contact us to have it unsuspended so that we can resolve this slight issue.

    Thank you for your time and your cooperation.

    Kind Regards,
    LytenHost Abuse Team
    I have already contacted them (2 days ago) but still is now answer to work towards a solution
  8. March 2nd, 2006, 12:10 #8
    hottweelz
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    Still no answer? I'm really shocked.
  9. March 2nd, 2006, 12:32 #9
    Kommercial
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    Michael hasn't even dropped by here for any defense, at all. I'm also suprised.
  10. March 2nd, 2006, 12:40 #10
    A1Owner
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    Well maybe they are moving their clients or something : http://webhostingtalk.com/showthread.php?t=490374
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  11. March 2nd, 2006, 13:13 #11
    hottweelz
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    57 Clients? That's an hours time.... He hasn't posted here since the 25th, any thing could be going on... definately not the norm though.
  12. March 2nd, 2006, 13:15 #12
    A1Owner
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    Well cause it was his clients not his freinds clients. So maybe he gave up on hosting or something. Dunno.
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  13. March 2nd, 2006, 13:17 #13
    hottweelz
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    He was online at his forum today:
    http://www.lytenhost.com/community/showthread.php?t=63
  14. March 2nd, 2006, 13:25 #14
    Kommercial
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    This is really wild, but it's like he just up and took your money, with no explanation.
  15. March 2nd, 2006, 13:36 #15
    HostFrog
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    Quote Originally Posted by aqui_c
    I purchased an account with Lytenhost.
    Everything worked OK untill they blocked my account because I was using too much server resources. I can (perhaps) understand It. What I cannot understand is why they say that offer 24/7 support when actually they offer at most 2/7. They only reply to e-mail's in a determined period of day. I worte at 8 am (GMT-3) saying how can I do to at least be able to leave a message to my users. They answered too late, and I receive that message at 8am (1 day after!) And they didn't answered my question.
    So, i wrote again, and i suppose i will get an answer at 8 am tomorrow... so 2 complete days of hosting where lost.
    I don't think that any web hosting provider should block or suspend an account for using excessive resources, why not just charge....if billing information is on file? But I guess people would complain about that aswell since hardly anyone reads TOS, AUP, or SLA
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