Closed Down?

**TaiLZ** · July 22nd, 2007, 07:46

If a server company closes your server down with reasons that you attacked their own servers (in which i did not) but perhaps somebody else did, could you launch a legal battle against them to recover the funds?

Or Escalate the claim with PayPal but if the company has a no refund policy and could charge you money if you chargeback with PP?

So basically my customers are losing out for something they assumed I did (which in all fairness is the right thing for the company, but if they are unwilling to cooperate and sort this out with me)

Any help?

**Decker** · July 22nd, 2007, 08:12

1. you won't get your PP money bacl
2. ask what the details are for them to asume you (or your clients) are behind the attack, and also to specify which type and time/date this was recorded.

Above all be profesional in your approach or you may simply be ignored as a whinging ex client that was caught out if they're T&C's allow them to.

**Eclouds** · July 22nd, 2007, 23:57

Mr Patel,

You did not answer the ticket that you opened in these regards. A SSH directory attack was launched on the servers of Liquid Digital Media. You did not provide the info that was requested in order for us to reactivate your account.

You have to understand that in order to protect our clients it was necessary for us to suspend you so that the attacks could be stopped immediately as requested by the Data Center otherwise our network would have been compromised.

All communication in these regards shall be done through the support center in order for them to be taken under consideration.

**Dan** · July 23rd, 2007, 10:35

Originally Posted by Eclouds

Mr Patel,

You did not answer the ticket that you opened in these regards. A SSH directory attack was launched on the servers of Liquid Digital Media. You did not provide the info that was requested in order for us to reactivate your account.

You have to understand that in order to protect our clients it was necessary for us to suspend you so that the attacks could be stopped immediately as requested by the Data Center otherwise our network would have been compromised.

All communication in these regards shall be done through the support center in order for them to be taken under consideration.

Sounds reasonable and professional enough to me.

**gotlinks** · July 23rd, 2007, 13:00

Originally Posted by TaiLZ

If a server company closes your server down with reasons that you attacked their own servers (in which i did not) but perhaps somebody else did, could you launch a legal battle against them to recover the funds?

Or Escalate the claim with PayPal but if the company has a no refund policy and could charge you money if you chargeback with PP?

So basically my customers are losing out for something they assumed I did (which in all fairness is the right thing for the company, but if they are unwilling to cooperate and sort this out with me)

Any help?

servers are attacked all the time, but why would you attack
your own? contact paypal, perform a charge back with them,
a no refund only can carry so much weight, if they took your
money, and closed you down offering no proof, then you have
nothing to loose, and no, they can not do anything to you
if you file a complaint with paypal.

some compaines today try to strong arm you with tatics if you
even think about doing a chargeback, if you think you are in
the right, did nothing wrong, then at least try to get your money back.

**Eclouds** · July 23rd, 2007, 15:24

Issue has been resolved. Thread can be closed.

**Decker** · July 23rd, 2007, 15:30

Originally Posted by Eclouds

Mr Patel,

You did not answer the ticket that you opened in these regards. A SSH directory attack was launched on the servers of Liquid Digital Media. You did not provide the info that was requested in order for us to reactivate your account.

You have to understand that in order to protect our clients it was necessary for us to suspend you so that the attacks could be stopped immediately as requested by the Data Center otherwise our network would have been compromised.

All communication in these regards shall be done through the support center in order for them to be taken under consideration.

Actually if your server is unmanaged it is up to you to protect against such attacks or suffer the DC consiquensces, Eclouds response here is perfectly reasonable, so even thinking about a chargeback is pointless.

It appears your server is there but disconnected to stop attack, so follow the providers suggestion to resolve the issue.