My Geekrack review

**Host Factory** · March 8th, 2008, 18:35

I normally don’t complain about things in public but I just feel I like I am just hitting my head against a brick wall.

The reason I joined Geekrack was because they were very accommodating and didn’t have a bad rep at the time, they found out what I wanted in a server and very nice to me and promised me a new vps in a few hours of joining.

But problems started when I join, it took them a few days for them to get it active, when inquired about what was taking so long they said they was getting a new vps node so I thought ok just give them a bit of time.

When I got the server it didn’t properly work the httpd service kept failing (posted here about it) I cant remember the exact problem but it something about another client using to much resources and the server had to be rebuilt or something like that, it took nearly two weeks to sort this problem out, and in return I was given half price for my next month.

Now I have a new problem, I first realized it about 7.30 GMT time yesterday,i was trying to have a look at bit of my friend college work to try and help him with some of his work, which he loaded the day before, with this I did the normal first I checked WHM I couldn’t get access, then I tried SSH and couldn’t gain access, then I thought id try to reset the server via Hypermv and came across this message “This login has been Disabled. Please contact the administrator.”

First thing I did was to contact Geekrack via MSN and got no reply, then I posted a ticket, and was helped by Jason after abit of a talk he said he would look in to the matter at about 10:30pm. I asked for an up date today at about 10:30am and got a reply about 4:00pm again from Jason saying he just got on and would look into the matter.

I got no reply by the time i got home from work at 11:30ish looked in my mail box and found no I got no reply, I again contacted the msn support and still got no reply, then I tried the live support on their website and I was again greeted by Jason explained my problem to him he replied “okay” to it and 30 seconds later he ended the session. I tried several other times and each time it came up with a message about the operator can talk to me at this moment in time.

My advice at this moment in time is to stay away from this host until they have things sort, and when they get better support, i will keep you all updated on the matter

**Eclouds** · March 8th, 2008, 18:40

Sounds like a bad experience indeed. Sorry to hear about this.

**Cam.** · March 8th, 2008, 18:43

Eek, is it just me or is GeekRack going downhill?

Mind telling us your domain that you have hosted with them

?

**Host Factory** · March 8th, 2008, 18:47

i had serval on the VPS but the main one was

host-factory.co.uk

its not only you who thinks they are going downhill

just a quick note please do not PM or email me with offers as I am getting out of server game because i have a busy few months ahead

**Thorny** · March 8th, 2008, 18:59

Indeed,

a couple of weeks ago i was all song and praise for GR but just recently (my own issues aside) it seems that GR really have stepped down a level, i dont know whether this has anything to do with their DC or just what but things certainly are slacking for them atm

Thanks

**iBrightDev** · March 8th, 2008, 19:38

FrdBed, you know i am working on your issue, and it is on the top of my list to get you fixed. i will keep you posted.

**xplhost** · March 8th, 2008, 20:19

Geekrack is most surly going downhill. Their support sucks! The main problem i see with the company is that the owner tries to do everything. They have support rep's but they are pretty much "the middle man" to the owner.

Client ---> Support Rep ---> Owner ---> Data Center

It is just messed up.

**iBrightDev** · March 8th, 2008, 20:53

lol, and you know this how? just curious what you are basing your information on.

**Thorny** · March 9th, 2008, 13:37

Justin, not to bash or anything but when i speak to any of your sales/support reps through live support/msn i have been told 3 times that they would "have to see with shequita first".

**Dan** · March 9th, 2008, 13:44

Justin, can I ask how long you have been working with GR? It seems to me that you are acting like you own it.

**Thorny** · March 9th, 2008, 13:51

Justin, can I ask how long you have been working with GR? It seems to me that you are acting like you own it.

I didnt even know he was working with them till a couple of days ago, when i spoke to sheq' about some design work, however i might add, he is pretty good on the support side of things and actually is listening to people unlike some of the staff at GR, i think justin would be able to run it by himself and probably better