Anyone know a website I can pay and they answer my clients support tickets.
TouchSupport is one of few American ones. Most of the outsourced companies are Indian and it is really obvious in how poor the communication is with your clients. I've been down that road and would never go there again. Better off hiring someone to hire and manage a staff for you.
TouchSupport is also very cocky since they are one of the few American ones and they only support cPanel (guess they need an easy platform, or something to blame issues on!) In any event, it wasn't what I needed.
TS actually has to pay employees decent wages so that's why it's more expensive. Indians sometimes work for cents an hour.
Hmm looks like there might be an opportunity here...
live chat support?
The pair of those sites say outsourced in the title. That's not a good start. Kexhosting, do what utcrazy said, get a staff member or two to cover tickets and live chat. You don't always have to pay in cash, some will take a VPS or something depending on the hours.
"If you think education is expensive. You should see the cost of ignorance."
Why not just employ a bunch of support techs and pay them by the number of tickets they answer?
Employ some people as said by Hamster.
Ohhhh. I have to comment on this. You see..I tried to do tech support a few years ago. Although I enjoyed it..I could not get people to pay me even 1/8 of what I was worth. It was pathetic. I learned a quite a bit..but..then I couldn't get people to pay me a decent wage.
Hence..I'd wager there are many like me who have the skills..but cannot afford to work for free.
Just thought I'd throw that in.
>>Oh..btw..this is not an advert. I have absolutely no plans to try it again.
Last edited by bryonhost1; July 10th, 2008 at 14:21.
My old boss would used to pay his techs by the number of tickets they answered and live chat sessions that were answered.
It has been a while, but I think he gave the following;
WHMCS Tickets: $3.50 per answered ticket.
Live Chat Sessions: $5.00 per answered session.
It's not too bad, becuase you can make an easy chunk of change off a large client base, but smaller companies you wont make much as support tickets are rare. But, it is a good way to have hired techs for low cost.