----ing WaMu

[DavidsAwesome]

I made a suggestion when we were talking about their failure...

...About how every time I call, no matter what time, I get someone speaking perfect English, and I don't have to wait more than 10 seconds to be connected....


...Well, I called last night around midnight pacific, wondering about my balance, since it wasn't adding up right... Well, I got connected right away, but I could barely understand the lady... and they told me to call back sometime later than 4am pacific in order to get it figured out, because their system is probably updating and they'll have more information at that time.

I called tonight just now (almost 9pm pacific) about my direct deposit, could barely understand the guy... and he told me that he doesn't have that information available yet, but I should be able to call back sometime after 4am pacific and they'll have more information at that time.


...If you're going to outsource my support, at least make it so they have enough information to answer my ----ing questions. WaMu has been perfect for me, but now that Chase owns them, I'm not as happy anymore.

[Darknight]

Hahaha, I remember you saying that
Hows that for backfire?


+rep to WaMu

[raversworld]

lol seems to me that we share some of the same issues of not understanding people when calling a support line

[Ben]

<3 my credit union

Locally operated so I can understand everyone on the phone, but I can go to nearly any credit union I see in any state and access my account.

I'd suggest making the switch to a credit union from a large bank, unless for whatever reason you NEED to be at the bank.

[JasonS]

You think those foreigners are bad? Try calling Dell, sheez!

[JohnN]

well its official, the governments monitoring fws for ideas.

drop the cuba embargo?

[iBrightDev]

i hate wamu at this point. nothing but a bad experience with them since i opened my account. and since chase, it has gotten worse.

[DavidsAwesome]

i hate wamu at this point. nothing but a bad experience with them since i opened my account. and since chase, it has gotten worse.

I was perfectly fine... no issues at all. They never charged me for anything, and they treated me better than other banks... but with Chase here now, I don't feel like a valued customer anymore.


Edit: I take that back, there is one issue... The lines at my banks are literally about 40 feet long. It takes a good half hour just to talk to someone.

[Zombie]

Now that Chase owns them they suck ---... Way better before chase got them

[Ben]

I'm serious when I say check out your local credit union. A lot of them accept members based on residency, so I'm sure there's one around you guys you qualify for. Wayyy better experience than a large bank* ... I'm assuming because you own part of the company when you join them.

* At least at mine. Little to no wait on the support lines ... I'm on hold for <5 minutes. The people at the branches all recognize me and are extremely friendly, etc. Very short lines at the branches (mayyybe 2-4 people ahead of me)

[notnamed]

I mentioned this in the original thread and I'll say it again now, credit unions suck much less than banks. Local company that you own part of based on how much money is in your account > huge corporation that had to be bailed out by a huger corporation.

[RagekiJohn]

I'm also a Wamu customer and I haven't experienced any issues yet. It's possible that they're current lacking a bit in support is because of the amount of clients that Chase has to deal with now. I'd give them a few more months before they start to get their act together. I liked the old Wamu much better and it's sad to see their online savings drop from 4% interest rate to 3% interest rate .

Edit: I just checked my online savings account and they dropped their interest rate from 3.00% to 2.47% -_-. Wamu is starting to piss me off now as well.

[DavidsAwesome]

My regular savings account went from 0.25% to 0.10%

[[DWH]Yuxuan]

To all Canucks on this forum, its been suggested that when you call a company for support, call the French support. Then when they pick-up, just lie and say you dialed wrongly by accident, and ask them if they can help you. Often they will just change to speaking English and assist you. This way, the support person should be Canadian avoiding outsourced support.