Paypal troubles?

**utcrazy** · February 19th, 2009, 18:19

Any else having issues where clients will get a server for 6 months and pay each month, and then one day report an unauthorized transaction for all 6 months? I've had this happen 5 times in the last month in amounts over thousands of dollars each time. I have won every time but my account is coming in and out of a negative balance with the funds being held from the past. Really hurting my business.

Thoughts?

**JasonS** · February 19th, 2009, 19:01

It happens, what more can I say?

Never had anyone do this to me. Do you have anti-fraud in place?

**LSComputers** · February 19th, 2009, 19:07

I have had this happen to myself, I actually lost though go figure, 4500 was gone. Its the big downfall with this online service.

**Jan** · February 19th, 2009, 23:31

Originally Posted by utcrazy

Any else having issues where clients will get a server for 6 months and pay each month, and then one day report an unauthorized transaction for all 6 months? I've had this happen 5 times in the last month in amounts over thousands of dollars each time. I have won every time but my account is coming in and out of a negative balance with the funds being held from the past. Really hurting my business.

Thoughts?

Who would even have the gall to try that?

**~ServerPoint~** · February 20th, 2009, 02:19

Something broken or they extra protect themselves. Better try to find another way. That could cause big troubles

**sellwhm** · February 22nd, 2009, 11:05

Just charge monthly. Don't let people buy servers for 3, 6, 12, or 24 months. I wouldn't even bother doing that.

**utcrazy** · February 22nd, 2009, 17:17

These are monthly people, they just like to file a dispute after being with us for 7 months for all 7 months.

**[JSH]John** · February 22nd, 2009, 17:20

You wouldn't think anyone would try such a thing. Just explain to PayPal they're none tangible goods and can't be refunded.

**Tracker** · February 22nd, 2009, 18:03

Originally Posted by utcrazy

These are monthly people, they just like to file a dispute after being with us for 7 months for all 7 months.

Tip: Call paypal dont just email them and hope for the best

**sellwhm** · February 22nd, 2009, 18:18

Originally Posted by utcrazy

These are monthly people, they just like to file a dispute after being with us for 7 months for all 7 months.

Looks like I misread it. I wonder why the hell do people do that.

**GlennBeforeTime** · February 24th, 2009, 04:58

I guess, if you did telephone verification or specific verification checks on the relevant details of the clients before signup, you could provide them to PayPal as evidence.

But I'm sure it is just them changing their minds or being a pain.

**Technics** · February 24th, 2009, 15:09

Surely if your providing dedicated servers you'd call each new sign-up to make sure it's legit or ask them to send some proof of ID? not doing so is just asking for trouble IMO.

We are getting ready to roll out VPS Servers and won't be setting people up unless they answer the phone

**ganesh.rao** · February 24th, 2009, 15:48

Originally Posted by sellwhm

Just charge monthly. Don't let people buy servers for 3, 6, 12, or 24 months. I wouldn't even bother doing that.

Accept payment via bank-transfer or Western Union for such termed contracts.

Originally Posted by utcrazy

These are monthly people, they just like to file a dispute after being with us for 7 months for all 7 months.

No, no. Something is missing here. You cannot initiate a dispute/claim in PayPal after 45 days from the initial transaction date.

These people who are trying to screw you are pros. They are using fraudulent credit cards added on PayPal. So once the real owner of the card realizes, a charge back is placed by the credit card issuer. Not PayPal.