Wildcard DNS and Sub Domains

**MaT22** · May 2nd, 2009, 03:31

Ughh it's so frustrating when you have to wait over 24hours for a support ticket and you still get no response from your host.
Anyway I need to add a wildcard ServerAlias and a RedirectMatch to the VirtualHost settings in httpd.conf to create a "catchall virtualhost" but the thing is I only have a reseller account from where I have asked for this to be done and I was told that I could do this myself in cPanel but I cannot find the httpd.conf file in cPanel and I've only got a reseller account. Would anyone enlighten me on where I could find this since at Galaxy-Hosts I was told to look in cPanel file manager but it's not there! And they haven't responded to my support ticket for over 24hurs now. :| lol

**Richard** · May 2nd, 2009, 04:59

Originally Posted by MaT22

Ughh it's so frustrating when you have to wait over 24hours for a support ticket and you still get no response from your host.
Anyway I need to add a wildcard ServerAlias and a RedirectMatch to the VirtualHost settings in httpd.conf to create a "catchall virtualhost" but the thing is I only have a reseller account from where I have asked for this to be done and I was told that I could do this myself in cPanel but I cannot find the httpd.conf file in cPanel and I've only got a reseller account. Would anyone enlighten me on where I could find this since at Galaxy-Hosts I was told to look in cPanel file manager but it's not there! And they haven't responded to my support ticket for over 24hurs now. :| lol

You cannot setup wildcard DNS in cPanel. You need someone with root to manually edit the MAIN httpd.conf file.

**MaT22** · May 2nd, 2009, 07:25

Originally Posted by Richard

You cannot setup wildcard DNS in cPanel. You need someone with root to manually edit the MAIN httpd.conf file.

I'm no expert in all this tech stuff but I thought so too but I was told by Galaxy Hosts that I could do it in cPanel which made me LOL where I wrote to them that I must have root access and if they could do it for me but no reply received as of Thursday and it's now Saturday.

**Richard** · May 2nd, 2009, 07:48

Originally Posted by MaT22

I'm no expert in all this tech stuff but I thought so too but I was told by Galaxy Hosts that I could do it in cPanel which made me LOL where I wrote to them that I must have root access and if they could do it for me but no reply received as of Thursday and it's now Saturday.

Let me Guess - Sara replied to your ticket?

& yes, I have no idea what has happened to Galaxy Hosts these days.

**MaT22** · May 2nd, 2009, 11:09

Originally Posted by Richard

Let me Guess - Sara replied to your ticket?

& yes, I have no idea what has happened to Galaxy Hosts these days.

Worse. Patrick. lol.
It used to be great when I first registered almost 2 years ago but now it's rapidly going down.

But anyway, I'm just giving up on them, closed the support ticket a few minutes ago myself.
Will be soon looking for a quality VPS.

**Richard** · May 2nd, 2009, 20:47

Originally Posted by MaT22

Worse. Patrick. lol.
It used to be great when I first registered almost 2 years ago but now it's rapidly going down.

But anyway, I'm just giving up on them, closed the support ticket a few minutes ago myself.
Will be soon looking for a quality VPS.

I'm quite surprised if Patrick answered... He used to be quite knowlegable.

I did work for Galaxy Hosts in 2004 to 2006, but I assume you joined after I left.

**MaT22** · May 3rd, 2009, 05:35

Originally Posted by Richard

I'm quite surprised if Patrick answered... He used to be quite knowlegable.

I did work for Galaxy Hosts in 2004 to 2006, but I assume you joined after I left.

Actually when I joined you were still with them.

I've still got one of your PM's on a VPS offer from when you were with them.

**GlennBeforeTime** · May 3rd, 2009, 07:03

That is really depressing that they have dropped to such a poor level of support service.

But yeah, you need access to httpd.conf to make a wildcard change.