What is Best Support Ticket System?

**Tyler** · July 12th, 2011, 01:50

Originally Posted by gmnetworks

WHMCS by far is the best support system ever! I've used it for 3 -4 years now and I would never think of switching to any other systems. The add-ons you can get whmcs are just awesome.

Have you ever tried Kayako resolve? It blows WHMCS out of the water as far as support goes.

**Alex LL** · July 19th, 2011, 13:31

hostbill internal support system is same as kayako.

Kind Regards

**comforth** · July 22nd, 2011, 09:55

I really like Kayako 4. It has some glitches, but besides that, it has many options to allow you to customize it to fit perfectly for your company.

**Rack Nine** · July 22nd, 2011, 09:56

Hi,

We use WHMCS also, it's nice to have billing and support all in one place. It's the best we've used, but we haven't tried kayako.

HTH,

Nick.

**M Bacon** · July 22nd, 2011, 20:28

Kayako is quite expensive now. WHMCS ftw.

**clubhost** · July 27th, 2011, 00:47

I use openDesk - Support Ticket System for my website. You should give it a try. Its cheap ($10 / lifetime license) and comes with several features.

**ultimatehostings** · August 1st, 2011, 16:32

WHMCS is good, others are kayako, client exec.

**Risto3** · August 8th, 2011, 11:56

WHMCS or Kayako support suite

**theraptor** · August 8th, 2011, 12:19

The ticketing system included in WHMCS is very good. For standalone Applications, Kayako is the best, but trellis desk is also very good and it is free.

**couponsitescript** · August 15th, 2011, 17:12

I go with trellis and is quite ok for me.

**Derek Flahost** · August 21st, 2011, 01:37

since WHMCS now can integrate Kayako together, it would be nice for those who able to pay for Kayako license to use it together with the WHMCS.

**triphost** · August 23rd, 2011, 22:02

WHMCS is the best and it's already part of your billing system (if you use WHMCS.)

**Peter Yu** · September 7th, 2011, 01:01

As a total package (from the numerous ones we’ve tried) I’d say FocalScope. Great interface, solid ticketing and tracking, SLA integration and Live chat + self hosted or cloud based. We chose to self host and got it up and running in 1 day + another 2 days to populate all our users to the system.