How many clients did you satisfy? and how many left your service?

**sonicboom** · February 13th, 2010, 06:56

Post here how many clients you are hosting and how many has left your service in the past 60 days.

I am hosting 243 paid hosting clients ;
21 has left my service 60 days ago.

Yours? ^^

**yhelp** · February 13th, 2010, 08:46

1124 Free.
138 Paid.
0 Left.

But our paid as only been up for about 4 weeks.

**sonicboom** · February 13th, 2010, 09:46

oh that's good.

**webboy** · February 13th, 2010, 11:52

does leaving client means they are not satisfied, I dont think so, there could be many other reasons

**zamfoo** · February 13th, 2010, 23:17

hi,

the question you posed is difficult to answer because clients come and go all the time. i had a client which had cancer and signed up to host a cancer awareness website. sadly enough he passed away and the business from him got lost.

its also difficult to answer because you could be indirectly targeting new hosting providers which don't have the knowledge, resources and desire to remain a stable customer for you.

additionally there have been gaps where clients have left us and come back 7 months later because they realized for one reason or another that we provided better services than others or their perception on being a good host changed.

hosty.net: 1400 customers

thanks,
kevin

**SiberForum** · February 15th, 2010, 04:05

zamfoo, I share your opinion. In any case there are a lot of web hosting companies which will not want to share this information

**WebIntellects-R** · February 16th, 2010, 02:35

Originally Posted by webboy

does leaving client means they are not satisfied, I dont think so, there could be many other reasons

I fully agree with you. The reasons could be different:
- upgrading to the higher web hosting solution you do not6 provide
- finding someone offering the same at cheaper rates
- just quitting form the business

**~ServerPoint~** · February 17th, 2010, 05:28

There is very small amount of users which leave our hosting company

**iHubNet-Matt** · February 17th, 2010, 11:18

As many others said clients may leave even though they are satisfied with the services. There can be many reasons. Many clients give us feed back that they are extremely satisfied with the services but due to so and so reasons they have to leave.

**somik** · February 23rd, 2010, 10:14

Originally Posted by yhelp

1124 Free.
138 Paid.
0 Left.

But our paid as only been up for about 4 weeks.

Now there is a clear cut lie everyone can see! Next time when you want some random number, do not post them in acending order (like 1-2-3-4 and so on).

How many clients did you satisfy?

Now there's something i could have really made a good joke with!

(too bad i have to keep this pg

)

On hw, we lost count of incoming and outgoing...

**SiberForum** · February 26th, 2010, 04:10

Originally Posted by iHubNet-Matt

As many others said clients may leave even though they are satisfied with the services. There can be many reasons. Many clients give us feed back that they are extremely satisfied with the services but due to so and so reasons they have to leave.

Some customers leave and some sign up. I suppose that is normal process for any web hosting company

**yhelp** · February 26th, 2010, 15:52

Originally Posted by somik

Now there is a clear cut lie everyone can see! Next time when you want some random number, do not post them in acending order (like 1-2-3-4 and so on).

Yes was a type o sorry should of been 124 and not 1124.

**somik** · March 2nd, 2010, 19:42

Originally Posted by yhelp

Yes was a type o sorry should of been 124 and not 1124.

LOL, thats alright

So you got more paid then free? Must be making some good profit then

**yhelp** · March 2nd, 2010, 22:29

Originally Posted by somik

LOL, thats alright

So you got more paid then free? Must be making some good profit then

Well we have more free then paid now as them numbers have grown.

We our not doing it to make money so making a profit will only go back in to the server or software/scripts cost.

**~ServerPoint~** · March 4th, 2010, 04:37

Originally Posted by yhelp

Well we have more free then paid now as them numbers have grown.

We our not doing it to make money so making a profit will only go back in to the server or software/scripts cost.

And what about salary for the stuff? Do you invest in your service, hardware?