Host doesn't responds.

**sander k** · May 7th, 2012, 10:18

Hello all,

Currently my personal webhost doesn't responds to my support requests at all.
I have sent him 2 emails allready with no reaction.

What should I do?

**WL-Michael** · May 7th, 2012, 12:43

If you have contacted your web host via email, there may not be many options available. I'm sure you would have called them already if they had a phone number. As well as a support desk, etc.

How long has it been with no response?

**Seraphim** · May 7th, 2012, 16:46

Sometimes smaller hosts work other jobs to support themselves and take a few hours to answer. Though if you go more than a day or two without a response it can't mean good news.

**wswd** · May 8th, 2012, 01:03

How long has it been? If anything more than a few hours, that's not good.

**sander k** · May 8th, 2012, 09:43

It took him about 36 hours to reply.
He did reply now tho and he is installing GD Libery now.

**nextgenhostnet** · May 8th, 2012, 10:59

are you sure he owns the server ??

looks like a reseller of a reseller to me.

as no host takes 3 days for any php extension installation.

**Seraphim** · May 8th, 2012, 15:42

36 hours is only a day and a half- although longer than it should take it's not impossible if it's a part timer who has other projects in the works too.

Still embarrassing for a host to have someone post on a forum that their support tickets are taking too long to answer. I hope everything is alright over there and that if their responses aren't getting through for whatever reason they notice quickly. Going too long without a reply makes people assume the worst.

**Tyler** · May 8th, 2012, 16:37

I think the issue is you submitted a email when you should have submitted a ticket or called him. While it's true the host should have answered the email sooner, depending on how many of his clients actually use email as the support method it's entirely possible he only checks it once every two to five days.

**sander k** · May 9th, 2012, 09:56

Originally Posted by nextgenhostnet

are you sure he owns the server ??

looks like a reseller of a reseller to me.

as no host takes 3 days for any php extension installation.

No I am not sure, but I don't think its a reseller of a reseller.

Originally Posted by Seraphim

36 hours is only a day and a half- although longer than it should take it's not impossible if it's a part timer who has other projects in the works too.

Still embarrassing for a host to have someone post on a forum that their support tickets are taking too long to answer. I hope everything is alright over there and that if their responses aren't getting through for whatever reason they notice quickly. Going too long without a reply makes people assume the worst.

It is, but it should be fixed now.

Originally Posted by Tyler

I think the issue is you submitted a email when you should have submitted a ticket or called him. While it's true the host should have answered the email sooner, depending on how many of his clients actually use email as the support method it's entirely possible he only checks it once every two to five days.

They don't have a ticket center or billing center or something like that.
The only way to get in touch with them is through email, it also helped that he noticed my call out here

**nextgenhostnet** · May 9th, 2012, 11:28

brave of you to buy hosting from a host that doesn't have billing system.

or is it free hosting ?

**sander k** · May 9th, 2012, 11:34

Its not a free host, I pay $5 a month for a tiny reseller with only 5gb space.

**wswd** · May 9th, 2012, 12:16

Honestly, I would never trust a "company" who can't afford the $10/mo. for billing software. Reminds me of VolumeDrive who has god awful service, and won't bother running billing software. With just email support, I'm guessing this host does not have a Support Department of any kind, or any staff members, and is rather just a one man show. Nothing wrong with that, except when it takes the owner days to respond to emails.

**nextgenhostnet** · May 9th, 2012, 13:28

really 5$ for 5GB space ??

host seems dodgy to me .., there are better and cheaper alternatives out there bro.

**wswd** · May 9th, 2012, 13:46

Originally Posted by nextgenhostnet

really 5$ for 5GB space ??

What's wrong with the price? At least we can assume the disk space isn't oversold. The price doesn't mean anything, if it's quality service. I've had important business users pay me 10 or 20 times (or more) that price for 5GB of disk space. They also needed darn close to 100% uptime, needed to be able to reach me by phone 24/7, etc.

**Seraphim** · May 9th, 2012, 15:41

At that price it had better be real resources. Otherwise I should raise my prices- because mine area all real resource.

I have noticed lately that some hosts aren't using the normal billing packages because of the plethora of known security problems they have, and in a few cases hosts have even undertaken to write their own systems from scratch to have exactly the capabilities they are looking for. Perhaps the host in question is one of these, and just plain hasn't finished writing it yet or hasn't uploaded the latest developments to the live server.

It may not be a horrible thing, perhaps they just are so small that they haven't run into problems like this before and realized why so many hosts use a support ticket system instead of just going by email.