riverworld

**hc_xtreme** · August 13th, 2004, 02:46

anyone has an alternative email to contact riverworld.net?

they emailed me an alternative address but i have deleted it away. i need to contact them beause their server is down for a few days

**phuckedup** · August 13th, 2004, 02:55

Riverworld is a member here, so all you had to do is look at his profile or any of his posts to see his ICQ/AIM or MSN details. There's also an email feature through the forum to contact him.

http://freewebspace.net/forums/member.php?userid=13036

**hc_xtreme** · August 13th, 2004, 04:40

they cant be contacted by the ways in the member profile. is there anyone who has ways to contact them immediately?

**tmgavin** · August 13th, 2004, 07:47

leave this topic, when he sees it, he will know u are looking for him!

**Bad_Moon_Rising** · August 13th, 2004, 17:25

I'm with riverworld too, not even managed to get the sight up, just got my domain sorted with their dns. They have been down for several days now, cant seem to contact them either although i havnt tried to instant message them on msn yet( they appear on the buddy list).

Lets hope they get their problem ironed out soon, I know they have offered their paid hosting members a free month as compensation for the problems.

**Bad_Moon_Rising** · August 13th, 2004, 18:52

Originally Posted by hc_xtreme

anyone has an alternative email to contact riverworld.net?

they emailed me an alternative address but i have deleted it away. i need to contact them beause their server is down for a few days

Sorry I didnt answer your question!, i havnt deleted my email so here it is in full for you :-
------------------------------------------------------------------------
Dear all Riverworld.net members,

Currently Riverworld.net is experiencing server DNS issues, the first
ever experienced during nearly a year and a half of providing hosting
solutions to the public, hence why some sites may be having disrupted
services and become partially dysfunctional.

Please feel rest assured that our remote hands are working diligently
to resolve this issue as soon as humanly possible.

If you need to contact someone, please call 6-140-4662-998 to speak
with someone over the phone (replace "61" with "0" if calling from
within Australia) during the following hours:

British time: 8am - 2pm, 8:30pm - 10:30pm
Sydney time: 5pm - 11pm, 5:30am - 7:30am

Alternatively, you may email our backup support address:
support.riverworld@westnet.com.au

Yet it should be important to note, most issues are currently known.

Riverworld.net is still running as strong as ever. While no Service
Level Agreement is offered to clients on our US based server, a
good-will refund for this month will be issued upon request. Please
open a Support Ticket once DNS issues have been sorted out if you
desire to request a refund.

It should be noteworthy, that our US based servers are 'Internet
grade' solutions. If you need a Service Level Agreement in-place,
guaranteeing your website accessible at all times, then please
contact Riverworld.net on the above listed phone number to discuss
'Business grade' solutions. Our business grade solutions run from
servers located within Australia; both in Sydney and Canberra.

Your account access and website availability should be returned soon.
Please feel rest assured all clients will be updated as soon as a
break-through occurs.

Have a great day.

Regards,

Riverworld.net Staff

www.Riverworld.net
Trading as Glenn Matthew Hill
(ABN 76 746 836 598)

PO Box 97
Lawson NSW 2783
Australia
-------------------------------------------------------------------------

**hc_xtreme** · August 14th, 2004, 03:13

hey thanks! but i doubt he will reply the emails though...

**hc_xtreme** · August 14th, 2004, 03:23

have you tried calling him?

**Bad_Moon_Rising** · August 14th, 2004, 03:29

I've not tried calling as I live in the uk and its a bit far to call lol, however if its not sorted by Monday I guess I could give them a bell at work. I pm'ed them on msn last night but in the two hours i was around they didnt reply.

**hc_xtreme** · August 14th, 2004, 04:10

monday...that is too much for me to take...i think they should at least reply the emails. i even icq him but he was away for nearly 2 days!

**Bad_Moon_Rising** · August 14th, 2004, 04:30

yeah i must say it is bad, I'm giving them a bit of time purely because they were kind enough to offer me a free account. But i cant have the site down for two long cuz it was just gaining some respect. I had just switched it from freesites.ws because I had outgrown them. Oh well expect another post soon asking for hosting again!