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/Peo, FreeWebSpace.net
I have owned 8 google products in 15 years. google customer care has never been as bad as has become over the past couple of years. If I didn't know better, I would swear I was dealing with some other.
Sorry I have to add to the forum of bad press for Adobe. I have used Adobe support previously and been extremely pleased with the support and professionalism - but it has completely gone away.