• Howdy! Welcome to our community of more than 130.000 members devoted to web hosting. This is a great place to get special offers from web hosts and post your own requests or ads. To start posting sign up here. Cheers! /Peo, FreeWebSpace.net

Uptime Guarantee

If a supplier offers 99.99% uptime guarantee and fails on this from your own stats, but advises there was no downtime in that period...
It's their word against yours
A good supplier will offer compensation or at least a goodwill gesture, equivalent to 10% or 1 month for free

However, taking legal action on this really wouldn't resolve anything
Taking the matter to small claims court would cost you £35 and even then proving the downtime could be difficult

I've had it a few occasions where a customer has reported downtime, but the server stats show activity
Where there is reasonable doubt I extend the customers account by 1 month, and make a note on the account that I have done so for alleged downtime along with all the details
 
The Stealthy One said:
But, some free hosts can afford the 24 hour tech. So what would you say to that?
Click to expand...

Agreed. TBH, it can take a fully certified engineer 3 or 4 hours to find out the blackspot sometimes, sadly. IF Cpanel is involved anyway.

Although, if you run CPanel (as root) you can go over to their site submit a ticket and let one of their support staff log in and take a look. The times i've done it they've been really helpfull and friendly.
 
Well tbh. Downtime is going to happen. Depending on OS and whats running you may need to update and most of the time you need a reboot after.

As a new host you tend to add a lot of new features and using cpanel you need to recompile apache to add ,say postgreSQL support.

Another problem could be bad scripts causing PHP memory leaks, like improper use of the PHP GD libs.
 
I don't do an uptime guarantee, you don't know if you will have downtime or not until it happens. I generally try keeping my uptime good (97-99%) but sometimes you cant avoid downtime.
 
Meksilon,

No, we just started recently as you have already said. We just wont say 99% uptime when we honestly have no idea on what our uptime is going to be yet. We have had no downtime as of yet, and I am hoping this continues but you never truly know if you will have downtime or not until it happens.

Personally speaking here, I have heard my previous hosts say "99% uptime, blah" and then it turns out their uptime is around 92%, its best not to make promises you cant keep.
 
Paradoxservers said:
Meksilon,

No, we just started recently as you have already said. We just wont say 99% uptime when we honestly have no idea on what our uptime is going to be yet. We have had no downtime as of yet, and I am hoping this continues but you never truly know if you will have downtime or not until it happens.

Personally speaking here, I have heard my previous hosts say "99% uptime, blah" and then it turns out their uptime is around 92%, its best not to make promises you cant keep.
Click to expand...

Even if you've been in business for 12 minutes, i'd think thats a better attitude to take than to promise 100% uptime. ;) Good luck.

On our second day our server stopped responding for about 20 minutes and we couldn't even get in via SSH to reboot, so had to phone the US for a reboot. I was furious as we pay a large amount for our server and it's far from entry level. It's impossible to predict the future, so its no good to pretend you can. ;) The second you break below 99.9% uptime for whatever reason you've already broke your promise to all of your clients and if you use 3rd party tracking everyone will be able to see.

A primary rule in business is don't promise what you can't provide, it will only ever make you look bad.
 
Last edited:
You must log in or register to reply here.
Back
Top