I have decided to take the time in replying to this thead, since my post on the other thread concerning Nayble was deleted for another reason.
Firstly, Let me clear something up. Back In early july, we moved over to one of Gnax's Co-location partners. Everything seemed great, until our servers were suddenly offline. A day of investigation found that company we were buying through, had run into financial troubles and the money which was meant to go towards paying for our servers and services, was being pocketed by the owner of the company.
It took several days to organise directly via Gnax to get our servers back online. Once back online, we found hardware error after hardware error. From what we were told, the pulling of the plug from the cabinet, had resulted in a few errors in the RAID arrays and the main HDD.
Everytime we had it online, these problems that were suspose to be fixed, re-occured. Which resulted in an up and down period of a few weeks.
Let me just note, that this was not wished, nor caused by the staff or any member of Nayble. We have spent quite abit of money on new parts, labour costs, OS reinstallations, etc. We finally got a new server up and it still took days for the staff at Gnax, to get our servers and the backups from the other HDD's organised. It would take a day to three days to get something done.
Our server is now running excellent and we have not had problems since. This being almost a month now.
Why don't you people go with established hosts? Nothing is asic/abr regarding them my conclusion it was a kid trying to earn some extra money
Nayble has been around for nearly 3 years now. I think we are established enough since we have been around long enough to know how things operate. I would not call this downtime as a the single event that should mark Nayble forever. As most people would say good things about us.
Also you will notice if you asked, that the person "tnshosting" still resides on our servers. During our entire downtime.. we only lost four customers. We currently have roughly 120 customers, plus reseller customers. Its called Loyalty and for that we are forever greatful.
Also as to the quote about a kid trying to earn money, I myself am 24 years old, the rest of management vary between 20 - to our oldest member, Nick at age of 31. If you think im in this for the money, then thats a big mistake. Not once in 3 years, have I, nor any other part of management, ever withdrew any money we recieve. We simply put it back into the business. More software, better security, and a large chunk of profits, go towards helping others grow, like sponsoring sites/ free domains/software/forums etc.
The reason I am writing this, as I know its alot, but I see it is important to at least write somewhere, about our biggest reputation loss and at least try and set the record straight.
Thanks