Host Factory
New Member
I normally don’t complain about things in public but I just feel I like I am just hitting my head against a brick wall.
The reason I joined Geekrack was because they were very accommodating and didn’t have a bad rep at the time, they found out what I wanted in a server and very nice to me and promised me a new vps in a few hours of joining.
But problems started when I join, it took them a few days for them to get it active, when inquired about what was taking so long they said they was getting a new vps node so I thought ok just give them a bit of time.
When I got the server it didn’t properly work the httpd service kept failing (posted here about it) I cant remember the exact problem but it something about another client using to much resources and the server had to be rebuilt or something like that, it took nearly two weeks to sort this problem out, and in return I was given half price for my next month.
Now I have a new problem, I first realized it about 7.30 GMT time yesterday,i was trying to have a look at bit of my friend college work to try and help him with some of his work, which he loaded the day before, with this I did the normal first I checked WHM I couldn’t get access, then I tried SSH and couldn’t gain access, then I thought id try to reset the server via Hypermv and came across this message “This login has been Disabled. Please contact the administrator.”
First thing I did was to contact Geekrack via MSN and got no reply, then I posted a ticket, and was helped by Jason after abit of a talk he said he would look in to the matter at about 10:30pm. I asked for an up date today at about 10:30am and got a reply about 4:00pm again from Jason saying he just got on and would look into the matter.
I got no reply by the time i got home from work at 11:30ish looked in my mail box and found no I got no reply, I again contacted the msn support and still got no reply, then I tried the live support on their website and I was again greeted by Jason explained my problem to him he replied “okay” to it and 30 seconds later he ended the session. I tried several other times and each time it came up with a message about the operator can talk to me at this moment in time.
My advice at this moment in time is to stay away from this host until they have things sort, and when they get better support, i will keep you all updated on the matter
The reason I joined Geekrack was because they were very accommodating and didn’t have a bad rep at the time, they found out what I wanted in a server and very nice to me and promised me a new vps in a few hours of joining.
But problems started when I join, it took them a few days for them to get it active, when inquired about what was taking so long they said they was getting a new vps node so I thought ok just give them a bit of time.
When I got the server it didn’t properly work the httpd service kept failing (posted here about it) I cant remember the exact problem but it something about another client using to much resources and the server had to be rebuilt or something like that, it took nearly two weeks to sort this problem out, and in return I was given half price for my next month.
Now I have a new problem, I first realized it about 7.30 GMT time yesterday,i was trying to have a look at bit of my friend college work to try and help him with some of his work, which he loaded the day before, with this I did the normal first I checked WHM I couldn’t get access, then I tried SSH and couldn’t gain access, then I thought id try to reset the server via Hypermv and came across this message “This login has been Disabled. Please contact the administrator.”
First thing I did was to contact Geekrack via MSN and got no reply, then I posted a ticket, and was helped by Jason after abit of a talk he said he would look in to the matter at about 10:30pm. I asked for an up date today at about 10:30am and got a reply about 4:00pm again from Jason saying he just got on and would look into the matter.
I got no reply by the time i got home from work at 11:30ish looked in my mail box and found no I got no reply, I again contacted the msn support and still got no reply, then I tried the live support on their website and I was again greeted by Jason explained my problem to him he replied “okay” to it and 30 seconds later he ended the session. I tried several other times and each time it came up with a message about the operator can talk to me at this moment in time.
My advice at this moment in time is to stay away from this host until they have things sort, and when they get better support, i will keep you all updated on the matter
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