I could do with some advice here please.
About 10 days ago we received a paid signup from a phisher who uploaded a PayPal phishing script to his allocated webspace. We caught the PayPal phishing script within a matter of hours, after our server provider notified us. I suspended the account, and notified the user who tried blame it on someone else.
Digging a little deeper I noticed the user was hiding behind a proxy, possibly a VPN. Upon entering his PayPal email into Google search it came back with similar cases as to what he has done with us with PayPal phishing scripts uploaded on other web hosts.
The annoying thing is that he`s opened a dispute claim with PayPal.
Within the PayPal dispute I`ve provided an explanation and even pointed them in the direction of the phisher PayPal email address being mentioned in phishing attacks against their own services.
PayPal are responding with robot generic answers and not even allowing me to fully fight my case.
On one of the responses, PayPal will only allow 3 responses: 1, full refund 2, prove item was sent, 3, prove refund was issued in another way.
This is does`nt help me one bit at all, I chose the 2nd option to try and fight my further.
I`m sure what I have just explained has happened to many of hosting providers on these forums, hopefully some advice to help me fight my corner.
I really don`t understand PayPal at times, I`m trying to help them by reporting a phisher, yet they throw it back in my face and deduct money from my PayPal balance, it was only $12 but that`s besides the point.
About 10 days ago we received a paid signup from a phisher who uploaded a PayPal phishing script to his allocated webspace. We caught the PayPal phishing script within a matter of hours, after our server provider notified us. I suspended the account, and notified the user who tried blame it on someone else.
Digging a little deeper I noticed the user was hiding behind a proxy, possibly a VPN. Upon entering his PayPal email into Google search it came back with similar cases as to what he has done with us with PayPal phishing scripts uploaded on other web hosts.
The annoying thing is that he`s opened a dispute claim with PayPal.
Within the PayPal dispute I`ve provided an explanation and even pointed them in the direction of the phisher PayPal email address being mentioned in phishing attacks against their own services.
PayPal are responding with robot generic answers and not even allowing me to fully fight my case.
On one of the responses, PayPal will only allow 3 responses: 1, full refund 2, prove item was sent, 3, prove refund was issued in another way.
This is does`nt help me one bit at all, I chose the 2nd option to try and fight my further.
I`m sure what I have just explained has happened to many of hosting providers on these forums, hopefully some advice to help me fight my corner.
I really don`t understand PayPal at times, I`m trying to help them by reporting a phisher, yet they throw it back in my face and deduct money from my PayPal balance, it was only $12 but that`s besides the point.
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