Layeredpanel is Hard to use if you dont know how to use SSH
in my opinion, yes.
cpanel has many more features, some of which I find extremely useful (subdomains, redirects, addon domains, custom error pages), and the other panels just don't have enough features.
No, you can do all those things in directAdmin and most of them without an admin panel, there's no reason to have cpanel.
And remember, its a FREE host, you shouldn't be demanding a control panel at all.
No, they don't need shell access either. Custom 404 pages can be done with htaccess so can most of the things mentioned above. All they really need is ftp.
I've never used shell access for stuff other than server configuration etc :S - Never on a website.
Its not like Cpanel is the magic key to website success.
Well, the admin of the server can have a user, I'm saying the users themselves don't really need a panel. And if they get one, they shouldn't demand particular one. Its not like Cpanel is the magic key to website success.