11.Support Boundaries: KelmHosting, provides 24 x 7 technical support to our subscribers (except for few
holidays and short company meetings when we close our center.) We limit our technical support to our area of
expertise. The following is our guidelines when providing support: KelmHosting provides support related to your
server or virtual site physical functioning. KelmHosting does not offer tech support for application specific
issues such as cgi programming, html or any other such issue. KelmHosting does not provide technical support
for YOUR customers. If you can email, we encourage you to email
support@KelmHosting.net for assistance. If
you are able to get online and have other questions, the answers may be on our home page at
http://www.KelmHosting.net/support/ - we encourage you to check there first. Lastly, the Help files in the
program you are using may have the answer to your question so please do investigate these resources before
calling tech support.