Varun Shoor
New Member
We are glad to announce eSupport, one of the most feature packed, robust and flexible support solutions available currently.
Some notable features:
Some notable features:
- Complete Email Handling: eSupport features one of the most stable email handling, it can fetch mail using pipe (from qmail, sendmail, procmail etc), using in built PHP IMAP functions or even emulate the POP3 Protocol!, all replies are grouped into their respective tickets and a new ticket can be created by directly emailing to a specified address.
- Ticket locking to prevent duplicate replies: One of the most requested features, eSupport automatically locks a ticket for 5 minutes whenever a staff member clicks on post reply button, when locked other staff members cannot post on the same ticket unless untill the lock expires or when the other staff member posts a reply.
- No need for registration!: This too is one of the most requested of eSupport, users dont need to register to keep track of their tickets, every ticket is issued a unique key with which a user can get access to an interface where he can post replies, check the status of ticket or even close it
- Attachments: You can also enable the ability to upload attachments, anytime anywhere, your customers or staff can upload attachments with either their replies or when they create a new ticket
- Ultimate Ticket Handling: You can send Ticket Status suffixed to every ticket, enable/disable email sending, change the status or department anytime.
- Staff Personlization: Each staff member has a personal "Calendar", "Address Book" and can even change certain things of eSupport to suit his/her needs
- Multiple Emails can be redirected to departments: You can have 2, 3, any # of emails redirected to departments, you can have support@domain.com & queries@domain.com redirected to your Support department and billing@domain.com to your billing department
- Staff Permissions: You can assign your staff members seperate departments and even seperate priorities
- SMS & Email Forwards: eSupport also integrates with mobilemessagecentre.com service and can send ticket notifications to almost any cellular device on this planet, besides email forwards allow you to forward a copy of ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager
- Template Based: Completely template based, eSupport uses a powerfull template engine which supports if statements, loops and even variables, you can customize almost every aspect of eSupport that is visible to your customers
- Flexible FAQ system: A really flexible FAQ system with unlimited sub categories and questions
- Easy to use interface: A professional designed interface that has everything neatly grouped into similar sections
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Price:
Original: $199 Yearly License, $349 Owned License
More Information:
Kayako Web Solutions
Note: We do not impose restriction on copyright messages, you are free to change the look and feel of the system anytime you want.
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