Sorry for not being able to answer yesterday, the wife said if I got out of bed she would kill me as another day of this would have anyway - don't understand thepoint of the irony in that one.
Shequeita, on your 3 points made.
1. Accounts - I have 1;
Number of Hosting Accounts
0
Number of Reseller Accounts
0
Number of Dedicated/VPS Servers
1
Number of Other Products/Services
0
Number of Domains
0
Number of Affiliate Signups
0
by accounts I mean accounts with the company, not individual packages (which shows one only - for the VPS with hostname highland.scotia-it.com, and as we know two systems cannot hold the same hostname as this would throw a DNS resolution wobbler), so okay that usage may have been misconstrued.
2.
You are correct, your delay in payment is what allowed them to terminate this account. You where due on the 6th you made payment on the 8th. Or is this incorrect as well?
Against the NYNOC TOS.
Service(s) to accounts over due past 2 days will be put on hold and will lead to disruption of service
I have admitted more than once I was late and quoted the dates, but it falls inside the 'suspended' time period and would not have went into the 'terminate' time period if the critical level ticket had been responded to in a timely fashion.
3. Hugo did indeed offer and it was gratefully received and is still the most help we've had so far, in fact the only help (it is appreciated mate, but this is getting me so angry I'm afraid I took out part of it on you, not intentionally nor should you take it personally).
In short are you afraid to say the account was terminated and the data is gone due to, using your own words, "an obscenely amount of time" to respond to a critical severity problem? As you know this would mean accepting responsibility for loses regardless of how your TOS is worded.
I still require the same answer as asked many times, is the data available?
You could have updated the ticket as easy as posting here, still last update 12 Apr 2008 02:34 AM and tried to resolve this, as I've stated I was forced to bring it public due to no response, and now the gates open so in your own interest it would be best resolved amicably in public rather than leave it hanging and open to guesses.
I have later today & tommorow several meetings with clients who want to know how we are to repay them for lost revenue, the largest one later today. This is going to cost us very much more dearly that 'waived fees'.
AMC & MCT - if I shouted at you my apologies, it was aimed at the angry taget at GR not at you personally.
