jakeruston
New Member
Hi,
Well I was with Zaxi Hosting for around a month. The package I managed to get was actually very good, I was very happy with the price. The setup time was quite long though, and especially with the legal form I needed to fill in with a copy of my bank statement. After all of the messing around with what they needed, it took around a week for me to actually get the server.
It generally just went down from here.
I then learnt that the server was BurstNET. Ouch. As the days started passing, I was seeing more and more errors just randomly popping up, stopping sites working. Very awkward indeed.
The Support also started to get worse and worse. Before I eventually cancelled after the first month, on a major server problem (which broke the whole server), it took around 3 - 6 hours per response. It took around 2 days for them to actually do something. Then the server needed to be reinstalled, so I was told $30 to do this. This is fine in my opinion. However, once it was done, they refused to help me (Or mount the backup hard drive to get my backups) until I'd paid the $30, regardless of other problems I had now it was reformatted. The "24/7 Support" thing is absolutely rubbish, not true.
To Zaxi Hosting: I'm sure you meant well, but I just couldn't stand the length of time it took to get a response from.
Well I was with Zaxi Hosting for around a month. The package I managed to get was actually very good, I was very happy with the price. The setup time was quite long though, and especially with the legal form I needed to fill in with a copy of my bank statement. After all of the messing around with what they needed, it took around a week for me to actually get the server.
It generally just went down from here.
I then learnt that the server was BurstNET. Ouch. As the days started passing, I was seeing more and more errors just randomly popping up, stopping sites working. Very awkward indeed.
The Support also started to get worse and worse. Before I eventually cancelled after the first month, on a major server problem (which broke the whole server), it took around 3 - 6 hours per response. It took around 2 days for them to actually do something. Then the server needed to be reinstalled, so I was told $30 to do this. This is fine in my opinion. However, once it was done, they refused to help me (Or mount the backup hard drive to get my backups) until I'd paid the $30, regardless of other problems I had now it was reformatted. The "24/7 Support" thing is absolutely rubbish, not true.
To Zaxi Hosting: I'm sure you meant well, but I just couldn't stand the length of time it took to get a response from.